Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.66

4.7 Rating 8,243 Reviews

93 %

of reviewers recommend Rohan

4.7

Based on 8,243 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 28th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have owned Rohan products since the Howcrofts used to bring their clothing in a campervan to Glasgow and sell from an hotel room. I own 2 Microgrid jackets, which are never off my back, being so comfortable. I purchased another online in the recent sale so that I would not wear them all out at once. Unfortunately I had to return it (with no problem at all, I have to say) as the sleeves on the new design are 4" longer and made the jacket unbearable. I was advised that some people had found the old design sleeves too long. I note that in the new catalogue that I received today (31/8/2019), the model has the sleeves well ruched up to free his hands. Perhaps Rohan will consider redesigning, or offering a shorter sleeve alternative, of the jacket? I would finally add that all the other Rohan clothing that I own is very good indeed.”

Helpful Report

Posted 6 years ago

“Visited Edinburgh store on Sunday. Was trying on a jacket when approached by male assistant who said they were closing in 5 minutes and he would hang the jacket back up for me taking it out of my hand. There were 3 other people shopping in the store at the time. I have lots of Rohan products. This was a £100+ genuine lost sale.”

Helpful Report

Posted 6 years ago

“Unable to purchase items due to the system, could not log in to the account and still waiting for a reset email---lost a sale!,,,,,,”

Helpful Report

Posted 6 years ago

“Just purchased bags shorts washed last night hanging up outside under cover warm area not dry in morning after 8hrs ??”

Helpful Report

Posted 6 years ago

“Sad to see the ethos of this company appear to go out of the window. Service and quality issues ignored, which with the cost of the products should be first class.”

Helpful Report

Posted 6 years ago

Sorry to hear of your disappointment. Please be assured that providing the very highest quality and service is extremely important to us. If you'd like to contact our Customer Service they will be happy to help or address any concerns that you may have. You can contact them by emailing post@rohan.co.uk or calling 0800 840 1411.

Posted 6 years ago

“Just ordered some clothes and disappointed to see a delivery charge. Having spent over £150 I would expect this to be free. I live in Southeast London and was also surprised that the nearest stores - where delivery is free - are a commute into Covent Garden or a drive to Kingston upon Thames or Tunbridge Wells. Have you thought about opening a store in Bluewater or Canary Wharf?”

Helpful Report

Posted 6 years ago

“Why are your short sleeved shirts now have even shorter sleeves. My husband is furious as he has been buying his shirts with you for years.”

Helpful Report

Posted 6 years ago

“Both my husband and I have shopped in Rohan for many, many years. When we wear our earlier purchases, they look and feel like new! One always purchased with confidence. Sadly, that cannot be said of our purchases over the past few years, they look tired! Like everything else in the retail world, quality has been thrown out of the window. I ordered many items online recently and they have all been returned. The one shop that I trusted to carry on producing quality items, has lost my trust. If Rohan does not seriously look at its quality, and the high specs it used to have, then it will start to lose its strong customer base.”

Helpful Report

Posted 6 years ago

“Rude manager at Rohan trentham. Will no longer shop there.”

Helpful Report

Posted 7 years ago

Sorry to hear of any disappointment while visiting one of our stores. To enable us to investigate this further could you please email our customer service team at post@rohan.co.uk.

Posted 7 years ago

“I can’t believe your gift vouchers, paid for in cash, have an expiry date. Scandalous.”

Helpful Report

Posted 7 years ago

Sorry to hear of your disappointment. If you'd like to contact our Customer Service team directly on 0800 840 1412, they'll be able to look into this further for you.

Posted 7 years ago

“Winter jeans extremely uncomfortable. Heavy,too long in small size in both leg and back measurements and crutch hangs low. Completely different to the normal ones which fitted much better. Very disappointed with this purchase.”

Helpful Report

Posted 7 years ago

Sorry to hear of your disappointment. Please be assured that providing the very highest quality is extremely important to us. If you'd like to contact our Customer Service they will be happy to help or address any concerns that you may have. You can contact them by emailing post@rohan.co.uk or calling 0800 840 1411.

Posted 7 years ago

“I have bought several pairs of trousers 2 of which split at the crotch within a year of purchase. In addition several Tshirts have lost their surface texture within a year. Very disappointing because I have previous purchases which have lasted for several years.”

Helpful Report

Posted 7 years ago

“I am extremely disappointed that a gift card that I have which I am sure still has some credit on it is now worthless because Rohan say it has expired! I believe it is outrageous that a company can accept hard earned cash for a gift card and then after just 12 months pocket the money! There is no defence for such action, there is not even a date of purchase on the card and the small print on the reverse is very very small. If you have a £20 pound note it does not become worthless after 12 months!”

Helpful Report

Posted 7 years ago

Sorry to hear of your disappointment. If you'd like to contact our Customer Service team directly on 0800 840 1412, they'll be able to look into this further for you.

Posted 7 years ago

“I bought GR Explorer trousers earlier this year. Great to wear but they were washed yesterday for the first time. I have carefully washed at 30 degrees as wool and they seemed to be drying nicely. However thsy need to be ironed! Therefore not a candidate to come on a long hike with a night or two of camping. Will not buy again.”

Helpful Report

Posted 7 years ago

We were sorry to hear that you have been disappointed with your GR Explorer trousers. Please contact our Customer Service team on 0800 840 1411 or email post@rohan.co.uk and we will be happy to help.

Posted 7 years ago

“I tried to place an order on-line but the advertised 30% off for a second linen item did not come through at check out. I called customer service and the woman said I would have to do the whole order over the phone. I said I did not have time to do that (since I had a large order and had already spent 30 minutes on the website). I asked if there was a problem with the website and she hung up on me! Wow. Bad website operation and outrageously rude customer service.”

Helpful Report

Posted 7 years ago

Dear Katherine We are extremely sorry that you experienced a problem when attempting to place an order through our website. The offer should work without any issues and we are sorry that this was not your experience. At Rohan we endeavour to provide a first class service and we were very disappointed to hear that when you contacted our US order line you experienced a further issue. Please be assured our Customer Service Manager will be conducting a full investigation into this matter. In the meantime our Customer Service team would be happy to contact you and resolve any issues encountered. If you would like to email us direct at us@rohandesigns.com with your contact details we can discuss this further and of course offer our sincere apologies.

Posted 7 years ago

“The elite trousers leaked marginally from pretty much new. I didn't use them a lot probably not even 10 times hence when I came to use them in a downpour recently I got further leakage and totally soaked. Rohans response is things deteriote. Check these trousers they are brand new condition the seams are not even any where near worn!!!!!! Really they should have replaced them but didn't. I have no confidence in this product now and need to make a purchase elsewhere for waterproof trousers.”

Helpful Report

Posted 7 years ago

Sorry to hear of your disappointment your the Elite trousers. If you'd like to contact our customer service team they will look into this with you. You can email them on post@rohan.co.uk or call them on 0800 840 1411.

Posted 7 years ago

“Regular customer at our local store Betws y Coed. Bought 4th pair of jeans from them on Tuesday 17th April. Then discovered rohan had sale..they must have known!. 25% off the jeans I had just bought. Not sure it pays to be a valued customer.”

Helpful Report

Posted 7 years ago

“Refused refund from you Exeter office - Had to complain to Rohan Customers services. Purchased 3 pair on liner socks insect repellent. Poor chioce - will not stay up & soon lost shape - Hilly socks so much superior”

Helpful Report

(Rohan.co.uk) - Posted 7 years ago

“Last year I bought a blue coat from Rohan shop in Harrogate: when I tried on it seems like the lining inside was pulling the fabric and I thought it was because the coat hasn't been properly ironed, but I am afraid that wasn't the case! The lining has been sewn in the wrong way and nothing I could have done to correct it. Very disappointed as the coat wasn't a cheap item! I have had another bad experience with a walking jacket. When I bought it it was very nice and comfortable. I wore it for mountain walking and it was good. Then last year I went to watch the Tattoo in Edimburgh and ...it rained quite hard. My jacket, that Rohan claimed to be waterproof, was soaked with water to the extent that was impossible to wear it. Again another item not really cheap, bought from York shop. More than disappointed. I don't trust Rohan anymore.”

Helpful Report

Posted 7 years ago

Sorry to hear of your disappointment. If you'd like to contact our Customer Service team directly to discuss further. You can email them on post@rohan.co.uk.

Posted 7 years ago

“Incorrect size.I have had this size (48 chest) in the past and it has always been a comfortable fit.this time I could not button up or stretch.very disappointed.”

Helpful Report

(Rohan.co.uk) - Posted 7 years ago

Rohan is rated 4.7 based on 8,243 reviews