Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.66

4.7 Rating 8,418 Reviews

93 %

of reviewers recommend Rohan

4.7

Based on 8,418 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 28th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“gift card didn't work”

Helpful Report

Posted 6 years ago

“Could you make it any harder for Australians to buy a voucher for a UK friend? My wife spent 1/2 an hour trying to buy a 100 GBP gift voucher but you continually charged 25 GBP postage. I then have had to spend at least another 1/2 hour acquiring said voucher for a UK address without the 25 GBP postage charge. You automatically make the billing address the delivery address! I add to add an address and save it to obtain the desired result. My wife had given up on you, it's only because I don't like defeat that I persevered. You nearly lost a sale.”

Helpful Report

Posted 6 years ago

“Sorry Rohan, I am a long-standing convert to the quality and design of your clothing (see my account) but the new microgrid half-zip is a backward step. I have three of these tops (size L) and tried on the new colour/design in the shop: the sleeves were unnecessarily and potentially annoyingly longer (already ample) but the thing is I simply could not get the sleeves on over a shirt. What's the point if you can't get the garment on? The assistant (for the record, in Guildford store, whilst visiting relations) was uninterested in my feedback. He explained that the sleeve had changed to a raglan design (not an issue) but he was not aware of any change in the length and narrowness of the sleeve. Happily wearing a previous design of the same garment, I said I couldn't get the new version on. As I say, he was dismissive. By the way, why can't I post this review directly on the item itself?”

Helpful Report

Posted 6 years ago

“I've been a long term fan of Rohan and tend to use the microgrid stow away fleece a lot, even though some of the recent colourways have been a bit 'old'. The last one I bought was a great fit and great Rohan detailing especially liked the taped seams around the thumb holes. Compare the recent purchase, the arms are three or four inches too long and the thumb holes back to a slit in the seam. For premium price is not a premium garment.”

Helpful Report

Posted 6 years ago

“I have been buying Rohan for years. However I have had to return my women's Traverse trousers (long) as they were much shorter that other pairs of trousers bought in the past. I am 5ft 10 inches and size long used to be perfect. Is this cost saving? If so, you have lost a regular customer.”

Helpful Report

Posted 6 years ago

“I recently purchased an Elite jacket. I cannot believe anyone could design such an ill fitting hood. I have tried everything to stop it covering my eyes. If I use the draw strings which adjust at the rear it clings to my head and is too uncomfortable to wear and still works its way down over my eyes. I went in to your shop in Ambleside for help. The assistant was very helpful, he tried another jacket and adjusted the hood. It felt a little better, so he exchanged the jacket.However when using it on walks it was no better. I have had numerous jackets, some quite cheap, with far superior fitting hoods. It is very disappointing after spending, what is for me, a lot of money to be stuck with something I will be reluctant to wear.”

Helpful Report

Posted 6 years ago

“Latest version no packable pocket. Had to return it. My time wasted. Otherwise ok. Nothing marvelous. Only got it because of the trade in offer.”

Helpful Report

Posted 6 years ago

“Last year and this new year your style, colours materials for men’s clothing has been terrible. Im usually am very enthusiastic about your new offers and most of my clothes are rohan. What’s gone wrong?? When I mentioned this to some of your staff they agreed. Please sort yourself out.”

Helpful Report

Posted 7 years ago

“I have owned Rohan products since the Howcrofts used to bring their clothing in a campervan to Glasgow and sell from an hotel room. I own 2 Microgrid jackets, which are never off my back, being so comfortable. I purchased another online in the recent sale so that I would not wear them all out at once. Unfortunately I had to return it (with no problem at all, I have to say) as the sleeves on the new design are 4" longer and made the jacket unbearable. I was advised that some people had found the old design sleeves too long. I note that in the new catalogue that I received today (31/8/2019), the model has the sleeves well ruched up to free his hands. Perhaps Rohan will consider redesigning, or offering a shorter sleeve alternative, of the jacket? I would finally add that all the other Rohan clothing that I own is very good indeed.”

Helpful Report

Posted 7 years ago

“Visited Edinburgh store on Sunday. Was trying on a jacket when approached by male assistant who said they were closing in 5 minutes and he would hang the jacket back up for me taking it out of my hand. There were 3 other people shopping in the store at the time. I have lots of Rohan products. This was a £100+ genuine lost sale.”

Helpful Report

Posted 7 years ago

“Unable to purchase items due to the system, could not log in to the account and still waiting for a reset email---lost a sale!,,,,,,”

Helpful Report

Posted 7 years ago

“Just purchased bags shorts washed last night hanging up outside under cover warm area not dry in morning after 8hrs ??”

Helpful Report

Posted 7 years ago

“Sad to see the ethos of this company appear to go out of the window. Service and quality issues ignored, which with the cost of the products should be first class.”

Helpful Report

Posted 7 years ago

Sorry to hear of your disappointment. Please be assured that providing the very highest quality and service is extremely important to us. If you'd like to contact our Customer Service they will be happy to help or address any concerns that you may have. You can contact them by emailing post@rohan.co.uk or calling 0800 840 1411.

Posted 7 years ago

“Just ordered some clothes and disappointed to see a delivery charge. Having spent over £150 I would expect this to be free. I live in Southeast London and was also surprised that the nearest stores - where delivery is free - are a commute into Covent Garden or a drive to Kingston upon Thames or Tunbridge Wells. Have you thought about opening a store in Bluewater or Canary Wharf?”

Helpful Report

Posted 7 years ago

“Why are your short sleeved shirts now have even shorter sleeves. My husband is furious as he has been buying his shirts with you for years.”

Helpful Report

Posted 7 years ago

“Both my husband and I have shopped in Rohan for many, many years. When we wear our earlier purchases, they look and feel like new! One always purchased with confidence. Sadly, that cannot be said of our purchases over the past few years, they look tired! Like everything else in the retail world, quality has been thrown out of the window. I ordered many items online recently and they have all been returned. The one shop that I trusted to carry on producing quality items, has lost my trust. If Rohan does not seriously look at its quality, and the high specs it used to have, then it will start to lose its strong customer base.”

Helpful Report

Posted 7 years ago

“Rude manager at Rohan trentham. Will no longer shop there.”

Helpful Report

Posted 7 years ago

Sorry to hear of any disappointment while visiting one of our stores. To enable us to investigate this further could you please email our customer service team at post@rohan.co.uk.

Posted 7 years ago

“I can’t believe your gift vouchers, paid for in cash, have an expiry date. Scandalous.”

Helpful Report

Posted 7 years ago

Sorry to hear of your disappointment. If you'd like to contact our Customer Service team directly on 0800 840 1412, they'll be able to look into this further for you.

Posted 7 years ago

“Winter jeans extremely uncomfortable. Heavy,too long in small size in both leg and back measurements and crutch hangs low. Completely different to the normal ones which fitted much better. Very disappointed with this purchase.”

Helpful Report

Posted 7 years ago

Sorry to hear of your disappointment. Please be assured that providing the very highest quality is extremely important to us. If you'd like to contact our Customer Service they will be happy to help or address any concerns that you may have. You can contact them by emailing post@rohan.co.uk or calling 0800 840 1411.

Posted 7 years ago

“I have bought several pairs of trousers 2 of which split at the crotch within a year of purchase. In addition several Tshirts have lost their surface texture within a year. Very disappointing because I have previous purchases which have lasted for several years.”

Helpful Report

Posted 7 years ago

Rohan is rated 4.7 based on 8,418 reviews