Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.66

4.7 Rating 8,196 Reviews

93 %

of reviewers recommend Rohan

4.7

Based on 8,196 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 28th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Purchased a new Windshadow jacket but I am returning it immediately. I have had one of these for some years, it's been all around the world with me and been a very useful piece of kit. I wanted a second one in a different colour. But the new version does not compare to the one I already have; the material is far less robust and the zip is now a flimsy plastic one instead of metal (and didn't work!). Been a Rohan customer for 20 years but increasingly concerned about the deteriorating quality of some of their clothing; will be looking at other brands now.”

Helpful Report

Posted 5 years ago

“Rohan is not what it pretends to be. The sizing is almost random. Every single item has to be tried on. A small may fit in one but you may need a medium in another. The expensive fleeces may have a nice design but the fabric pills up even more that a cheap fleece from a supermarket. I have the evidence. I also bought one of the Rohan walking jackets. Problems started in a few weeks. 1 the map pocket is too small fir an OS map 2 the plastic press studs break off at the base. 3 the fabric is not colourfast and fades where your hand rubs down the front and in a patchy pattern throughout. With a year mine looked really shabby. The bags trouser are a weird fit. I have a pair if those also. The constant sales and price cutting illustrates that the prices are fictional. The customer services may be trained to sound contrite but so far none of my problems have been resolved. They are deliberately obstructive even if polite.”

Helpful Report

Posted 5 years ago

“The staff at the durham store have a bad reputation of being rude to other staff and customers a very unwelcoming environment. The man who works here is very rude and treats his staff appaulingly. He can be over bearing and as a customer feel pressured to buy things. He has also had customers waiting at the door through lack of communication.”

Helpful Report

Posted 5 years ago

“The quality of the goods has deteriorated substantially over the last few years. Eg I have purchased Rohan’s bags both for my myself and my family many times over the last twenty years. I’ve now stopped buying them as the colour fades and an orange base colour shows through within a few months. Initially I returned the bags and they were replaced with an apology. However the replacement bags soon faded. I returned them but yet again they faded within a couple of months- I gave up and now purchase an alternative brand”

Helpful Report

Posted 5 years ago

“A suggestion for trousers - give the width measurement at the bottom hems. That will give a good idea of straight or slim legs. I was interested in the straight leg jeans until l read the reviews - it seems they are slim/tapered, not straight leg.”

Helpful Report

Posted 5 years ago

“gift card didn't work”

Helpful Report

Posted 5 years ago

“Could you make it any harder for Australians to buy a voucher for a UK friend? My wife spent 1/2 an hour trying to buy a 100 GBP gift voucher but you continually charged 25 GBP postage. I then have had to spend at least another 1/2 hour acquiring said voucher for a UK address without the 25 GBP postage charge. You automatically make the billing address the delivery address! I add to add an address and save it to obtain the desired result. My wife had given up on you, it's only because I don't like defeat that I persevered. You nearly lost a sale.”

Helpful Report

Posted 5 years ago

“Sorry Rohan, I am a long-standing convert to the quality and design of your clothing (see my account) but the new microgrid half-zip is a backward step. I have three of these tops (size L) and tried on the new colour/design in the shop: the sleeves were unnecessarily and potentially annoyingly longer (already ample) but the thing is I simply could not get the sleeves on over a shirt. What's the point if you can't get the garment on? The assistant (for the record, in Guildford store, whilst visiting relations) was uninterested in my feedback. He explained that the sleeve had changed to a raglan design (not an issue) but he was not aware of any change in the length and narrowness of the sleeve. Happily wearing a previous design of the same garment, I said I couldn't get the new version on. As I say, he was dismissive. By the way, why can't I post this review directly on the item itself?”

Helpful Report

Posted 6 years ago

“I've been a long term fan of Rohan and tend to use the microgrid stow away fleece a lot, even though some of the recent colourways have been a bit 'old'. The last one I bought was a great fit and great Rohan detailing especially liked the taped seams around the thumb holes. Compare the recent purchase, the arms are three or four inches too long and the thumb holes back to a slit in the seam. For premium price is not a premium garment.”

Helpful Report

Posted 6 years ago

“I have been buying Rohan for years. However I have had to return my women's Traverse trousers (long) as they were much shorter that other pairs of trousers bought in the past. I am 5ft 10 inches and size long used to be perfect. Is this cost saving? If so, you have lost a regular customer.”

Helpful Report

Posted 6 years ago

“I recently purchased an Elite jacket. I cannot believe anyone could design such an ill fitting hood. I have tried everything to stop it covering my eyes. If I use the draw strings which adjust at the rear it clings to my head and is too uncomfortable to wear and still works its way down over my eyes. I went in to your shop in Ambleside for help. The assistant was very helpful, he tried another jacket and adjusted the hood. It felt a little better, so he exchanged the jacket.However when using it on walks it was no better. I have had numerous jackets, some quite cheap, with far superior fitting hoods. It is very disappointing after spending, what is for me, a lot of money to be stuck with something I will be reluctant to wear.”

Helpful Report

Posted 6 years ago

“Latest version no packable pocket. Had to return it. My time wasted. Otherwise ok. Nothing marvelous. Only got it because of the trade in offer.”

Helpful Report

Posted 6 years ago

“Last year and this new year your style, colours materials for men’s clothing has been terrible. Im usually am very enthusiastic about your new offers and most of my clothes are rohan. What’s gone wrong?? When I mentioned this to some of your staff they agreed. Please sort yourself out.”

Helpful Report

Posted 6 years ago

“I have owned Rohan products since the Howcrofts used to bring their clothing in a campervan to Glasgow and sell from an hotel room. I own 2 Microgrid jackets, which are never off my back, being so comfortable. I purchased another online in the recent sale so that I would not wear them all out at once. Unfortunately I had to return it (with no problem at all, I have to say) as the sleeves on the new design are 4" longer and made the jacket unbearable. I was advised that some people had found the old design sleeves too long. I note that in the new catalogue that I received today (31/8/2019), the model has the sleeves well ruched up to free his hands. Perhaps Rohan will consider redesigning, or offering a shorter sleeve alternative, of the jacket? I would finally add that all the other Rohan clothing that I own is very good indeed.”

Helpful Report

Posted 6 years ago

“Visited Edinburgh store on Sunday. Was trying on a jacket when approached by male assistant who said they were closing in 5 minutes and he would hang the jacket back up for me taking it out of my hand. There were 3 other people shopping in the store at the time. I have lots of Rohan products. This was a £100+ genuine lost sale.”

Helpful Report

Posted 6 years ago

“Unable to purchase items due to the system, could not log in to the account and still waiting for a reset email---lost a sale!,,,,,,”

Helpful Report

Posted 6 years ago

“Just purchased bags shorts washed last night hanging up outside under cover warm area not dry in morning after 8hrs ??”

Helpful Report

Posted 6 years ago

“Sad to see the ethos of this company appear to go out of the window. Service and quality issues ignored, which with the cost of the products should be first class.”

Helpful Report

Posted 6 years ago

Sorry to hear of your disappointment. Please be assured that providing the very highest quality and service is extremely important to us. If you'd like to contact our Customer Service they will be happy to help or address any concerns that you may have. You can contact them by emailing post@rohan.co.uk or calling 0800 840 1411.

Posted 6 years ago

“Just ordered some clothes and disappointed to see a delivery charge. Having spent over £150 I would expect this to be free. I live in Southeast London and was also surprised that the nearest stores - where delivery is free - are a commute into Covent Garden or a drive to Kingston upon Thames or Tunbridge Wells. Have you thought about opening a store in Bluewater or Canary Wharf?”

Helpful Report

Posted 6 years ago

“Why are your short sleeved shirts now have even shorter sleeves. My husband is furious as he has been buying his shirts with you for years.”

Helpful Report

Posted 6 years ago

Rohan is rated 4.7 based on 8,196 reviews