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Rohan Reviews

4.7 Rating 7,596 Reviews

94 %

of reviewers recommend Rohan

Company Reviews

Product Reviews

4.7

Based on 7,596 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 19th March 2024

Rohan 5 star review on 16th March 2024

John Briggbolton

Rohan 5 star review on 16th November 2023

Elizabeth Fisher

Rohan 5 star review on 2nd February 2023

Rohan 5 star review on 7th December 2022

Rohan 5 star review on 6th October 2022

Rohan 5 star review on 7th August 2022

43

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Winter jeans extremely uncomfortable. Heavy,too long in small size in both leg and back measurements and crutch hangs low. Completely different to the normal ones which fitted much better. Very disappointed with this purchase.”

Posted 5 years ago

Sorry to hear of your disappointment. Please be assured that providing the very highest quality is extremely important to us. If you'd like to contact our Customer Service they will be happy to help or address any concerns that you may have. You can contact them by emailing post@rohan.co.uk or calling 0800 840 1411.

Posted 5 years ago

“I have bought several pairs of trousers 2 of which split at the crotch within a year of purchase. In addition several Tshirts have lost their surface texture within a year. Very disappointing because I have previous purchases which have lasted for several years.”

Posted 5 years ago

“I am extremely disappointed that a gift card that I have which I am sure still has some credit on it is now worthless because Rohan say it has expired! I believe it is outrageous that a company can accept hard earned cash for a gift card and then after just 12 months pocket the money! There is no defence for such action, there is not even a date of purchase on the card and the small print on the reverse is very very small. If you have a £20 pound note it does not become worthless after 12 months!”

Posted 5 years ago

Sorry to hear of your disappointment. If you'd like to contact our Customer Service team directly on 0800 840 1412, they'll be able to look into this further for you.

Posted 5 years ago

“I bought GR Explorer trousers earlier this year. Great to wear but they were washed yesterday for the first time. I have carefully washed at 30 degrees as wool and they seemed to be drying nicely. However thsy need to be ironed! Therefore not a candidate to come on a long hike with a night or two of camping. Will not buy again.”

Posted 5 years ago

We were sorry to hear that you have been disappointed with your GR Explorer trousers. Please contact our Customer Service team on 0800 840 1411 or email post@rohan.co.uk and we will be happy to help.

Posted 5 years ago

“I tried to place an order on-line but the advertised 30% off for a second linen item did not come through at check out. I called customer service and the woman said I would have to do the whole order over the phone. I said I did not have time to do that (since I had a large order and had already spent 30 minutes on the website). I asked if there was a problem with the website and she hung up on me! Wow. Bad website operation and outrageously rude customer service.”

Posted 5 years ago

Dear Katherine We are extremely sorry that you experienced a problem when attempting to place an order through our website. The offer should work without any issues and we are sorry that this was not your experience. At Rohan we endeavour to provide a first class service and we were very disappointed to hear that when you contacted our US order line you experienced a further issue. Please be assured our Customer Service Manager will be conducting a full investigation into this matter. In the meantime our Customer Service team would be happy to contact you and resolve any issues encountered. If you would like to email us direct at us@rohandesigns.com with your contact details we can discuss this further and of course offer our sincere apologies.

Posted 5 years ago

“The elite trousers leaked marginally from pretty much new. I didn't use them a lot probably not even 10 times hence when I came to use them in a downpour recently I got further leakage and totally soaked. Rohans response is things deteriote. Check these trousers they are brand new condition the seams are not even any where near worn!!!!!! Really they should have replaced them but didn't. I have no confidence in this product now and need to make a purchase elsewhere for waterproof trousers.”

Posted 6 years ago

Sorry to hear of your disappointment your the Elite trousers. If you'd like to contact our customer service team they will look into this with you. You can email them on post@rohan.co.uk or call them on 0800 840 1411.

Posted 6 years ago

“Regular customer at our local store Betws y Coed. Bought 4th pair of jeans from them on Tuesday 17th April. Then discovered rohan had sale..they must have known!. 25% off the jeans I had just bought. Not sure it pays to be a valued customer.”

Posted 6 years ago

“Refused refund from you Exeter office - Had to complain to Rohan Customers services. Purchased 3 pair on liner socks insect repellent. Poor chioce - will not stay up & soon lost shape - Hilly socks so much superior”

(Rohan.co.uk) - Posted 6 years ago

“Last year I bought a blue coat from Rohan shop in Harrogate: when I tried on it seems like the lining inside was pulling the fabric and I thought it was because the coat hasn't been properly ironed, but I am afraid that wasn't the case! The lining has been sewn in the wrong way and nothing I could have done to correct it. Very disappointed as the coat wasn't a cheap item! I have had another bad experience with a walking jacket. When I bought it it was very nice and comfortable. I wore it for mountain walking and it was good. Then last year I went to watch the Tattoo in Edimburgh and ...it rained quite hard. My jacket, that Rohan claimed to be waterproof, was soaked with water to the extent that was impossible to wear it. Again another item not really cheap, bought from York shop. More than disappointed. I don't trust Rohan anymore.”

Posted 6 years ago

Sorry to hear of your disappointment. If you'd like to contact our Customer Service team directly to discuss further. You can email them on post@rohan.co.uk.

Posted 6 years ago

“Incorrect size.I have had this size (48 chest) in the past and it has always been a comfortable fit.this time I could not button up or stretch.very disappointed.”

(Rohan.co.uk) - Posted 6 years ago

“Customer service very poor.I was in store ,in York to buy a waterproof coat and a waterproof trousers . I thought that I will get help to choose my coat but actually one of the staff member said that that they don’t have the coat in store anymore and she can’t get it for me. Store messy”

Posted 6 years ago

“Voucher system just does not work - previous one £40 apparently just has expired (twelve month time limit in smallest of print - very nice indeed, how pleasant to find this out when trying to buy online), as a gift... Current one (£50, purchased by my wife about a month ago), just tried to buy jacket in the sale - mysteriously, the £50 amount showed, then instantaneously disappeared. Now `locked/expired`.... The poorest and most cynical way of gouging money from customers given as `gift`. The `gift that just keeps on giving` - to Rohan. Do not buy vouchers. A long standing and now angry customer - David Gill at gilldglg@aol.com .”

Posted 6 years ago

Sorry to hear you've had problems with our gift cards. If you'd like to contact our Customer Service team they will be able to help resolve any issues. You can email them on post@rohan.co.uk.

Posted 6 years ago

“More fashion than function.”

Posted 6 years ago

“I find the website not at all easy just asked for Pathway Cardi womens I had a message to say you did not recognise it??”

Posted 6 years ago

“Unable to place an order multiple attempts to enter valid credit card info kept recycling”

Posted 6 years ago

“Cannot unsubscribe from far too many emails”

Posted 6 years ago

“I bought a Dry Delta jacket recently. Within a couple of weeks one of the poppers on the sleeve broke. This is a nice jacket spoilt by using cheap plastic poppers which don't last five minutes. Metal poppers or Velcro would be much better.”

(Rohan.co.uk) - Posted 6 years ago

“I went to the shop to pick up my order - a special trip. it was not there as they said the bank holiday meant the order would take longer, though I had not been informed of that. The staff really didn't seem to care, and in an empty shop I felt that they really wished I wasn't bothering them. I tried on the same garments in the shop that I had ordered and they did not fit - but the staff would not return the parcel without me going in yet again to reject it! So I have to make another trip to the store before I get a refund. Not ordering from Rohan again - the clothing is hard wearing, the service pretty poor.”

(Rohan.co.uk) - Posted 6 years ago

“I was disappointed in the sizing of both pairs of trousers and took them to York to return to you. I bought another style trouser in the same size as ordered on the Internet, no problems. So only ended up with one full price trousers! I never have success with the Souk!!!!!”

(Rohan.co.uk) - Posted 6 years ago

“I have been buying Rohan products for years both in store and online. The delivery did not take place and i had to make a 50 mile round trip to try and pick up my product after the correct address hadn't been provided to the delivery company. When I go to their hub I was informed that it was in fact at a different location approx 60 miles from where I had attended. At that point I gave up and having told DPD the correct location it was delivered the next day. The upshot of this was that I didnt receive the product for 7/8 days. Unsatisfactory given your company delivery policy. James Mathieson.”

(Rohan.co.uk) - Posted 6 years ago

Sorry to hear of your disappointment. If you'd like to contact our customer service team directly to discuss further.

Posted 6 years ago

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Rohan is rated 4.7 based on 7,596 reviews