Login

Start Free Trial Are you a business? Click Here

Rohan Reviews

4.7 Rating 8,416 Reviews

93 %

of reviewers recommend Rohan

Company Reviews

Product Reviews

4.7

Based on 8,416 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

Write Your review

Tell us how Rohan made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

media upload photo icon

media upload video icon

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rohan 5 star review on 28th December 2024

Rohan 5 star review on 29th July 2024

Jonathan Hanson

Rohan 5 star review on 19th March 2024

Rohan 5 star review on 16th March 2024

John Briggbolton

Rohan 5 star review on 16th November 2023

Elizabeth Fisher

Rohan 5 star review on 2nd February 2023

Rohan 5 star review on 7th December 2022

45

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I am trying very hard to buy a pair of Rohan trousers. I have forgotten my username and password and just can’t pass go! So frustrated, may have to resort to Arabs.”

Helpful Report

Posted 5 years ago

“Just purchased a Downtown coat.29th January 2021 ordered Wednesday 27th arrived Friday arrived 29th January.Wonderful service.I wore the coat the day it arrived.Excellent value.Age over 65,”

Helpful Report

Posted 5 years ago

“One of the items did not fit so we wanted to return it , reading conditions of return we understood if we returned part order we would have to pay postage but if we returned complete order it would be free - so we returned complete order but was still deducted £3.95 so will not be ordering from Rohan again the order was for £149.95 not a trifle amount!!!!!”

Helpful Report

(Rohan.co.uk) - Posted 5 years ago

“Ordered a coat which I needed to exchange for a size larger. Am still waiting for delivery of second coat”

Helpful Report

(Rohan.co.uk) - Posted 5 years ago

“DPD lied, saying they'd tried to deliver. Door bell works, in at scheduled time. Not happy.”

Helpful Report

(Rohan.co.uk) - Posted 5 years ago

“Trousers were fine, with duty and courier charge the goods cost Eur 79 extra. I would not have bought these if I was aware of this. Other companies are paying EU duty and not passing on to customers. Poorly managed.”

Helpful Report

(Rohan.co.uk) - Posted 5 years ago

“Got wife pair of wellies think beginning of lockdown last year within a short while can’t remember which boot but one of thm tore at the top - so phone up got new pair sent out think my wife sent photo of damage? All good - except several months later started getting calls myself & my wife from Rohan “ why weren’t faulty boot not returned”? Explanation at the time early on in Covid lockdown was an unknown time re the virus and sending back was not straightforward & this seem to be accepted then But then months later we are made to feel like we are at fault! Have bought many Rohan items over the years but this was not good Rohan ‘PR’ Also the merino range Rohan now offer is very poor standard compared to when the merino underwear ect was pure merino and well designed ie new style merino mixed with man made product boxer shorts uncomfortable design and feel very synthetic rubbish”

Helpful Report

Posted 5 years ago

“The jacket I bought seemed to be cut to a smaller size than the jacket I bought 18 months ago and so I returned it. It was received by Rohan a week ago and yet I have still not had my money refunded. Very unimpressed.”

Helpful Report

(Rohan.co.uk) - Posted 5 years ago

“My wife bought a pair of gloves for £20 S/M Vital gloves. She has worn these gloves and is very disappointed by them. They are thin and did not feel warm in the cold weather. She has medium size hands yet the gloves do not fit snugly. They are loose and do not fit securely round the tips of the fingers. They are not a precision fit and would be even looser on small hands. One could by a pair of gloves like these for about £6.00 I am a great fan of Rohan clothes for myself and think my wife has been most unlucky in her purchase.”

Helpful Report

(Rohan.co.uk) - Posted 5 years ago

“Came quickly for the time of year but the medium was way too small. Smaller than the measurements quoted and ended up braking one glove getting it off. They are both in the bin now. Looked good quality though.”

Helpful Report

(Rohan.co.uk) - Posted 5 years ago

“Not received yet”

Helpful Report

(Rohan.co.uk) - Posted 5 years ago

“Went to the Preston store (11/12), woman who served me was so rude and snotty and had absolutely 0 customer service, the clothing itself is always good though but this has put me off ever using them again”

Helpful Report

Posted 5 years ago

“Very disappointed the style and cut of trousers has been altered . I have 4+ other pairs over the years. So so disappointed will not be a returning customer , have been a loyal follower over the years .”

Helpful Report

(Rohan.co.uk) - Posted 5 years ago

“Bought Rohan for many years but have been forced out due to ridiculous decision to stop selling size 8/XS. Why why why???”

Helpful Report

Posted 5 years ago

“The goods are fine. What is rubbish are the follow up marketing emails. By clicking unsubscribe I was taken to further marketing pages. It took a direct contact to get the emails ended.”

Helpful Report

(Rohan.co.uk) - Posted 5 years ago

“Purchased a new Windshadow jacket but I am returning it immediately. I have had one of these for some years, it's been all around the world with me and been a very useful piece of kit. I wanted a second one in a different colour. But the new version does not compare to the one I already have; the material is far less robust and the zip is now a flimsy plastic one instead of metal (and didn't work!). Been a Rohan customer for 20 years but increasingly concerned about the deteriorating quality of some of their clothing; will be looking at other brands now.”

Helpful Report

Posted 5 years ago

“Rohan is not what it pretends to be. The sizing is almost random. Every single item has to be tried on. A small may fit in one but you may need a medium in another. The expensive fleeces may have a nice design but the fabric pills up even more that a cheap fleece from a supermarket. I have the evidence. I also bought one of the Rohan walking jackets. Problems started in a few weeks. 1 the map pocket is too small fir an OS map 2 the plastic press studs break off at the base. 3 the fabric is not colourfast and fades where your hand rubs down the front and in a patchy pattern throughout. With a year mine looked really shabby. The bags trouser are a weird fit. I have a pair if those also. The constant sales and price cutting illustrates that the prices are fictional. The customer services may be trained to sound contrite but so far none of my problems have been resolved. They are deliberately obstructive even if polite.”

Helpful Report

Posted 5 years ago

“The staff at the durham store have a bad reputation of being rude to other staff and customers a very unwelcoming environment. The man who works here is very rude and treats his staff appaulingly. He can be over bearing and as a customer feel pressured to buy things. He has also had customers waiting at the door through lack of communication.”

Helpful Report

Posted 6 years ago

“The quality of the goods has deteriorated substantially over the last few years. Eg I have purchased Rohan’s bags both for my myself and my family many times over the last twenty years. I’ve now stopped buying them as the colour fades and an orange base colour shows through within a few months. Initially I returned the bags and they were replaced with an apology. However the replacement bags soon faded. I returned them but yet again they faded within a couple of months- I gave up and now purchase an alternative brand”

Helpful Report

Posted 6 years ago

“A suggestion for trousers - give the width measurement at the bottom hems. That will give a good idea of straight or slim legs. I was interested in the straight leg jeans until l read the reviews - it seems they are slim/tapered, not straight leg.”

Helpful Report

Posted 6 years ago

«
1
2
...
4
5
6
7
8
»

Rohan is rated 4.7 based on 8,416 reviews