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Rohan Reviews

4.7 Rating 8,194 Reviews
93 %
of reviewers recommend Rohan
Company Reviews Product Reviews
5,394
 Metrics Info
4.7
Based on 8,194 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Rohan Reviews

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

Write Your review

Rohan 5 star review on 28th December 2024
Sue.
Rohan 5 star review on 29th July 2024
Jonathan Hanson
Rohan 5 star review on 19th March 2024
Norman
Rohan 5 star review on 16th March 2024
John Briggbolton
Rohan 5 star review on 16th November 2023
Elizabeth Fisher
Rohan 5 star review on 2nd February 2023
Ridzuan Farouk
Rohan 5 star review on 7th December 2022
Andrew Guest
45
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Anonymous
Verified Buyer
“Well it didn't really. I ordered some clothes online for delivery to the store. I should have known better as your clothes don't often fit me (they are straight up and down and I am not). So I asked the store to return them. Though the store staff were polite and helpful as always, I realised they were upset because the returns would show negatively on their account, because I ordered online. I should not need to know this, as I am a customer of Rohan not a particular store, and I do think you are being unfair to them. You offer the service which is convenient to customers but then penalise your stores. Other companies don't do that.”
Helpful Report
(Rohan.co.uk) - Posted 8 years ago
Thanks for your review. Your feedback has been passed on and we can confirm this is not the case. We will send you an email with a more detailed explaintion.
Posted 8 years ago
Mrs Robinson
Verified Buyer
“Well, I am satisfied with my order but I was less satisfied with the courier service this time.”
Helpful Report
(Rohan.co.uk) - Posted 8 years ago
Mr Fox
Verified Buyer
“Great technology. Excellent travel clothes. Mostly garish patterns. I wish there were more clothes without such pronounced check patterns!”
Helpful Report
(Rohan.co.uk) - Posted 8 years ago
Anonymous
Verified Buyer
“Prompt delivery.”
Helpful Report
(Rohan.co.uk) - Posted 8 years ago
Mr Harper
Verified Buyer
“Having used Rohan gear for travelling/trekking for three and a half decades, I feel the company may have lost it's way. The hat ordered was returned as it was utterly unfit for purpose. The gloves were fine, but no more than that. I have a solid collection of "old faithfuls" which have been acquired over many years and have proved to be outstanding in terms of functionality, performance and durability (my tropical waffle T goes on every trip and still looks great). I have long associated Rohan with such attributes, but no longer feel that this is the case. I very much hope that this changes. In the meantime, I will cherish the really good Rohan gear I have and continue to work it hard.”
Helpful Report
(Rohan.co.uk) - Posted 8 years ago
Mr Covell
Verified Buyer
“This review is for the Tour Shorts - good delivery, and very practical material. A few criticisms - the shorts are a too wide in the leg and could be a bit more contemporary, and the pocket material is a different colour and shows at the side too easily when walking etc. Would have been better if the whole outer facing part of the pocket was the same material as the shorts”
Helpful Report
(Rohan.co.uk) - Posted 8 years ago
Mr Josty
Verified Buyer
“It is a nice fleece- colour, material, style etc. However after just a couple of outings it is starting to bobble on the sleeves, which is disappointing. I am not sure how it is going to stand up to wear. Hmmmm”
Helpful Report
(Rohan.co.uk) - Posted 8 years ago
Sorry to hear of your disappointment. If you'd like to contact our customer service team directly to discuss further.
Posted 8 years ago
Mr Connolly
Verified Buyer
“Rohan coats are great. I used to buy my shirts exclusively from Rohan but the quality has plummeted, with the stitching coming lose and fabric tearing easily. Until the old standards return, I will be getting shirts from elsewhere (how will I know when the quality returns?). Sadly, I have never been able to buy trousers as they are an unusual fit.”
Helpful Report
(Rohan.co.uk) - Posted 8 years ago
Anonymous
Verified Reviewer
“I bought a womens Hilltop Coat online, on sale. Coat itself seems very good quality, well put together, and nice and light. The sizing however is all wrong. I wasn't sure what size to order, so I measured and followed exactly the size guidelines on the website, which told me I needed size XL (womens 18-20). It's miles too big for me, but sale items aren't available in my local branch, and I needed the coat fast, so can't return it by post and wait over a week for a refund. Please update the sizing info on the website, Rohan! It's miles out!”
Helpful Report
(Rohan.co.uk) - Posted 8 years ago
Mr Marshall-Grint
Verified Buyer
“Products good quality A lack of outlets nationally Delivery charges high Need for additional free delivery outlets i.e. Like some do to third party stores example Tesco”
Helpful Report
(Rohan.co.uk) - Posted 8 years ago
Mr Wilde
Verified Buyer
“Looking for a winter shirt in the sale. Called Long Preston as we were going to be there the following day. The lady was initially very helpful but when I asked if she would keep the item to one side, turned very negative. I offered to pay for it over the phone, no joy....just negative. Clearly she didn't want to sell the item so I ordered it online. I never thought of Long Preston being that busy. The item arrive while we were away and had to be picked up from an agent in our village...a right chew on with specific ID etc...not easy. This was not a slick process.....just a mass of strange barriers. I have been buying Rohan since they first started. I see many of the original items framed in various Rohan outlets... The quality has been variable over the years but I have never had this much trouble buying a specific item. Long Preston could learn a thing or two from your Ambleside outlet which I visited recently....they were relaxed and attentive...and knew how deal with customers. One request....when are you likely to produce the Olfio tops again mine are a little worn out and I would dearly love to buy replacements. Not bad for nearly thirty years.....”
Rohan 3 star review on 12th November 2016
Helpful Report
(Rohan.co.uk) - Posted 9 years ago
Mr Richardson
Verified Buyer
“Your email messages are a real pain, as no photographs are usually shown - meaning that one has to go online. Other manufacturers show more photographs in their email messages which makes it far more convenient for the customer !!!”
Helpful Report
(Rohan.co.uk) - Posted 9 years ago
Mr Quantick
Verified Buyer
“I used to use Rohan a great deal but in recent times I have found their products very expensive compared to their competitors. In addition, there is no longer a shop in Bristol and returning goods is very inconvenient - especially in-store where there appears to be an order from above to try to refund in vouchers rather than crediting my card. In this respect Rohan should take a leaf out of Cotswold Stores book where refunds are simple, quick and easy. I still rate Rohan products very highly and recently used them almost exclusively on a trek to Mera Peak in Nepal. The Nightfall down jacket was a godsend at over 6400 metres as were the Trailblazer trousers - robust, practical, lightweight and comfortable. Website is always easy to use, deliveries prompt and customer service dept excellent if you need to contact Rohan.”
Helpful Report
(Rohan.co.uk) - Posted 9 years ago
Mr Doughton
Verified Buyer
“Trousers advertised wrong. The colours on photos were not accurate (this was not due to my computer screen as Rohan suggested). In advert it recommended to go a size up if between sizes because trousers were slim. I did this as I am between sizes and the trousers were way to big on the waist. When approached Rohan with concerns asking for cost of postage I was told that there was no reason for this but on approaching again with a different person the postage was paid for but it did not make up for my time doing all of the returning, etc.”
Helpful Report
(Rohan.co.uk) - Posted 9 years ago
Rohan is rated 4.7 based on 8,194 reviews
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