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Rohan Reviews

4.7 Rating 8,194 Reviews

93 %

of reviewers recommend Rohan

Company Reviews

Product Reviews

4.7

Based on 8,194 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 28th December 2024

Rohan 5 star review on 29th July 2024

Jonathan Hanson

Rohan 5 star review on 19th March 2024

Rohan 5 star review on 16th March 2024

John Briggbolton

Rohan 5 star review on 16th November 2023

Elizabeth Fisher

Rohan 5 star review on 2nd February 2023

Rohan 5 star review on 7th December 2022

45

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The clothes are exceptional and I have been buying them for years now.The online service I find extremely good and DPD are excellent. My only slight gripe is it would be handy to be able to cancel an order or merge an order online, Reason for this is I ordered one item then decided I wanted another item then other. I had four parcels arrive on the same day and I could have saved few quid on postage....Maybe if someone spends a certain amount of money in a year they should have free postage added to their account for a certain amount of time ? I also find the photos of the garments can be a bit of a pain to zoom in on.... Hope this helps Regards Seb”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“Several years ago I purchased a Nightfall jacket. It was smart and warm but tore like paper! I spent a substantial amount of money having it repaired. I've recently bought a pair of Winter Fusion trousers. When I got them, I found that they were covered in a white powdery substance, which makes me wonder what sort of conditions they were stored in.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“Very happy with what I ordered although disappointed that there was no flexibility with the £10 gift card which you had sent me. It expired in December and due to being ill with Covid19 was unable to send my order off until just after the expiry date. I telephoned to explain this but I was told no. As a loyal and good customer over the years I feel you should have taken the circumstances into account and honoured the £10 discount.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“Every time I purchase an item from Rohan the material with the exception of 'Bags' is totaly different from anything I've purchased previously consequently you have no idea what to expect.Also trousers especially are discontinued regularly and something 'New' introduced. I think you should stick to a particular style. Having said that I like Rohan and have had your products for probably 20 years. They are generally hard wearing with the exception of zips which could do with improvement.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“I was disappointed with the shirt which I purchased and returned because the sleeves were far too long for a medium fit. The other items were fine.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“The coat I bought was too small (short sleeves) so it has been returned. I have never has sizing problems with Rohan goods before. No larger size was available for replacement order. Still awaiting a refund.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“Ordering process simple. Delivery not so good - no information, text or email from Rohan on progress prior to receipt of goods! Product great as usual.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“Compared to two other online orders made over Twixmas you were the last to be processed appreciate the Bank Holiday. However package was delivered 06.01.21. The outstanding company got there item to me by 02.01.21. Although that was ahead of the scheduled date.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“Positive- very quick delivery despite COVID Down side- purchased trousers that I have regularly bought ( 6 years) Wear them every day in the garden. Also have pairs for holiday use. All the same size and still fit correctly. This purchase Completely different fabric and the sizing was very very different. Trousers were completely down graded by the fabric a huge disappointment. If I had been in store would not have made the purchase . Note to self wait until I can shop safely in person before looking at Rohan again.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“We have a lot of Rohan clothes, we are keen walkers and the pair of us are collectively 150 years old. Two comments strike us, one a compliment, one a criticism. The compliment - we're sure you should emphasise much more than you do, that the vast majority of your clothes don't need ironing. We don't iron, or need to iron, any of your clothes - what we do is 'hand' iron them - i.e. smooth them with warm hands, fold them and put them away. Criticism - your trousers are poorly cut, particularly in view of their price. It costs no more to cut and stitch them well than to do it poorly. The appearance of your trousers lets down the quality of your fabrics and its technology. A typical example that springs to mind is my Fusion trousers - both 34 waist, one Regular the other Short. The Short is longer legged than the Regular and the waist band is slightly larger. They were bought approximately a year apart. Two pairs of jeans similar, both Short, but one much longer than the other, the waists on these are fine.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“I wanted Troggings (Mens, 32R) for cycling in winter. I've found that the ankle circumference extending to the knee is a bit bigger than expected resulting in too much flapping. I'll have to get the sewing machine out to try and reduce this, at the same time reducing the leg length, which I think other reviewers may have mentioned. The other problem I have is the zip fly is too short and too high, in effect it's unusable!! Usually like your stuff but could've done better here Rohan!”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“The socks were great, exactly what I had ordered. I was shocked, however, at the delivery price. To only give one overseas option, ie next day delivery at a cost of more than one pair of socks (£20) was a bit OTT in my view.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“the size I want in the colour I want is more likely to be out of stock on the website than in stock. Shopping at Rohan has a reputation too as a gamble, whatever you buy will be in the sale the following week and be in a nicer colour next season But positives are the innovation, shops and zipped pockets To improve: lots of tops don't have hoods which they need”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“Mostly great but colours available are really odd. Core silver camisole only black and flesh. I wear it as a summer top as does my daughter but so tired of black .”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“Normally I would rate much higher but I have to return a second pair of stretch bags tomorrow as the stitching has gone in the same place as the last pair on the first time I wore them..”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“These lined trousers are nowhere near as warm as the Rohan version I bought last year. They are considerably thinner but the price wasn't.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“You send out too many bloody emails! Please, maybe one a quarter will be plenty enough to tell me of any new designs.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“Ordered a pair of Transfer trousers because it seams you no longer make the Fusion style. Realy pleased with quality of product, however you tell us the option of leg length but not the width. Had I known this I would not have ordered them as they were far to slim. Could have saved a delivery and return cost.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“Placed an order for a brown cord skirt in 2 sizes as not sure which size would fit. With the order came a mens fleece top which I hadn't ordered. No paperwork for the item came either. My husband quite liked it and decided to keep it so I rang Rohan to pay for the garment. I didn't even get a thank you for being honest by informing them of the item 'Rohan' sent by mistake. I could have kept the garment and not informed them but chose to be honest and phoned them to pay for it. A thank you would have been nice.”

Helpful Report

Posted 4 years ago

“Stevenson hat - The colour of the hat is really nice. However, it does appear to be thinner than previous hats of this type. Not the end of the world but seems like a cheaper feeling product compared to last year.”

Helpful Report

(Rohan.co.uk) - Posted 5 years ago

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Rohan is rated 4.7 based on 8,194 reviews