Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.66

4.7 Rating 8,194 Reviews

93 %

of reviewers recommend Rohan

4.7

Based on 8,194 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 28th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Certainly not the product but the delivery. The goods ordered were two pairs of socks. The delivery driver did not deliver the goods on the first attempt because it required a signature, which is fair enough, but I then asked that it be left at a neighbour’s house, and again it wasn’t delivered for the same reason. I then repeated my request for deliver to a neighbour, and on the third attempt, the same delivery man finally delivered the goods. I’m not sure why common sense did not prevail.”

Helpful Report

(Rohan.co.uk) - Posted 7 years ago

“Orders placed online just take too long to deliver - not what you expect”

Helpful Report

(Rohan.co.uk) - Posted 7 years ago

Sorry to hear you have been disappointed with our delivery. We usually quote up to 3 working days, however during sale times this will increase to up to 5 working days. Customers do have the option to use our next working day delivery if the items are required more urgently.

Posted 7 years ago

“Ordered the same trousers in the sale that my wife has following some damage to the existing pair, yet despite ordering the exact style and length when she tried them on they were two inches shorter! No others in the sale it was very disappointing and I cannot see why there should have been such a big difference in the length.”

Helpful Report

(Rohan.co.uk) - Posted 7 years ago

“Ordered on line, told them to leave in porch and NOOOT the nieghbour so they left with the nieghbour. Rohan then sent me another pair, so in total long time coming. I then had to go to Stratford and back to return the first pair. So waited a long time, had to waste half a day returning them and had to drive 40 miles.”

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(Rohan.co.uk) - Posted 7 years ago

“I had a disappointment with their adjustments to the design of the waterproof elite. The hood does not function as well as the 2012 version which had a fully functioning hood with peak. Current hood looks very funny and the peak slips back and lies flush to the face meaning your face gets wet with driving rain and top of forehead. Also its very high around the neck meaning it covers my mouth making it quite bulky to wear. A real shame that these 'improvements' compromise functionality and I wondered if outdoors people tested them. Hood needs looking at especially at the higher end of the price point where other brands can give you a functioning hood at 250 pounds. So disappointed.”

Helpful Report

Posted 7 years ago

“Order placed 8/3/18 for a neck scarf has still not been delivered with no explanation about the delay.”

Helpful Report

(Rohan.co.uk) - Posted 7 years ago

Sorry to hear you have not received your item. Our Customer Service team will be in contact with you shortly.

Posted 7 years ago

“Why are there no interesting colours for men from Rohan any more? The latest offer for ‘bags’ has the choice of light grey or dark grey: boring!”

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Posted 7 years ago

“I can't find a way to stop receiving advertising emails”

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Posted 7 years ago

“I have been a customer for many years and feel it is time to give some honest feedback. I have always willingly paid a little bit more for quality items. However having just tried to buy some trousers it seems all styles are now skinny legged and narrow at the bottom hem. What happened to boot cut? It seems the changes are more of a fashion statement rather that anything practical. Comparing my action jeans to the current range, I won't be bothering in future.”

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Posted 7 years ago

“I am very disappointed at having to pay postage to return an item to Rohan, this is the only online order that has not provided ‘postage page’ for any returns. I normally purchase items from the store when I am in Glasgow or Edinburgh, however decided to shop online on this occasion which I will not do again.”

Helpful Report

Posted 7 years ago

“Ayla trousers, went down from a 14 to a 12 and honestly I don’t let me the fit or the material. I’ve shortened them and worn them twice but they don’t stretch when you sit down and don’t hang well. They also don’t wash as well as other Rohan trousers, they need an iron. I wear Rohan all the time and can’t fault the quality but this style of trousers I wouldn’t buy again .”

Helpful Report

Posted 8 years ago

“Usually you're superb. THIS order was abnormal. I phoned the Leeds store to order - was asked to use the 0800 number. OK. Rang that. Even with my customer ID, my name & address, the agent couldn't find my details and fumbled the task - and then ASKED ME FOR MY PASSWORD! That's really NOT the done thing. Hence the 'poor' rating JUST THIS ONCE. I rang off and just ordered via the web page, which worked 100% smoothly as usual BUT I gather the store doesn't get "credited" in the process, which is a shame.”

Helpful Report