Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.66

4.7 Rating 8,240 Reviews

93 %

of reviewers recommend Rohan

4.7

Based on 8,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 28th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Wonderful clothes - Woeful staff 29 July 2023 11:00 I’ve just had an experience in Rohan Cambridge which I never expected. I was looking for Bag Shorts in the sale and noticed that some shorts with a 25% off label were priced at £57, reduced from £65. This is a reduction of around 12%. I took these to one of the female assistants who shall remain nameless (more on this later) and pointed out the error. She became quite defensive saying ‘oh, that’s human error. We get a lot of that.’ She confirmed the price at £57. I asked for another size and if they had other colours and the gentleman assistant was quite helpful in searching the stockroom for my size etc. My partner arrived who, in her professional role, knows a thing or two about false advertising. We both advised the staff to remove the 25% off labels to which we got no effective reply. When we looked to see how the label might come off, the shorts were snatched from us and the unnamed assistant (more on this coming soon) said ‘well that has crossed the boundary’ followed by further words implying we were breaking the law or at least unworthy customers. We were both quite shocked at the personal insults, dismissive attitude and snatching of goods. We left the shop without purchasing anything. After discussion we decided that we would complain about the unnamed assistant, and I went back in to ask her name. She started ranting about feeling uncomfortable and us oppressing her and refused to give her name. When I explained why I wanted her name the other, much younger, female assistant joined in and they ganged up on me, making it very clear I had no right to ask for a name. I pointed out I could simply take a photograph of the (still unnamed) assistant and then all hell broke loose, and this time I was very definitely told I was breaking the law. We left - but I do have the photo. As we left, the unnamed assistant said ‘I had a feeling about you from the moment you walked in’. In these days of social media, such abysmal customer service should not exist, and Rohan needs to address it.”

Helpful Report

Posted 2 years ago

We would like to extend our sincere gratitude for taking the time to share your feedback with us. As per our previous correspondence, we deeply regret the less-than-ideal experience you encountered during your visit to our Rohan Cambridge store. We truly value your patronage and take your concerns seriously, as they help us refine and enhance the quality of service we provide. We understand the frustration caused by the pricing inconsistency on the Bag Shorts, and we thank you for your understanding that such oversights can occur unintentionally. We want you to know that we are actively addressing this issue to prevent future discrepancies and ensure transparent and accurate pricing. At Rohan, we are committed to continual improvement, and this incident will be treated as an opportunity for growth. We will be conducting a comprehensive review and implementing any training requirements to ensure our staff consistently deliver courteous and attentive assistance to every customer. Should you decide to pay us with another visit, please know that we are wholeheartedly committed to exceeding your expectations. Please don't hesitate to reply to my previous correspondence via email if you have any further questions or concerns.

Posted 2 years ago

“I've tried to post a one star review using ordinary language directly related to walking specific clothing which they refuse to publish and only admit this when asked but don't explain. Customers have a right to post disappointment, otherwise what is the point of having a review?”

Helpful Report

Posted 2 years ago

“An update to a previous one star experience I placed here in the last week. My parcel should have been delivered on 4th March but DPD never received it. I was promised a delivery by Rohan on Tuesday - nothing. DPD still hadn’t received it. Contacted Rohan for a reimbursement which I got and a return to consigner marker. THEN on 11th March DPD received the parcel at Hinckley and transferred it overnight to Preston. 13th March DPD told me it might already be on a van for delivery to me. We agreed that DPD would try to intercept it but if it did get to me I’d drop it off at Rohan, Keswick, when I visit the market on Thursday. Looking at DPD they’ve managed to pull the parcel off delivery. Rohan’s on time deliveries and accurate orders is a myth and woefully bad customer service. I’ve since been to Regatta to get new hiking trousers to tide me over. I am now a lost customer to Rohan and won’t touch their products again. Back to Rab via Cotswold outdoor, Keswick this Thursday.”

Helpful Report

Posted 2 years ago

“Already spoken to customer service. On line order last Thursday paying extra for a Saturday delivery. It didn’t happen. DPD not received the parcel. CS on Monday told me the delivery would be today- Tuesday. Still no delivery and DPD at 1pm still hadn’t received the parcel to be able to deliver. Cancelled the order even when I was offered the goods free of charge including a full refund. I’ve spent at least a £1000 in the last twelve months online and in the Keswick store. No more. I hate bad customer service. Two chances and your out. Back to Rab.”

Helpful Report

Posted 2 years ago

“Be warned, I have a Rohan Arran jacket in which the zip was always stiff to join up and take apart. I contacted customer services, returned the jacket but was told they couldn't replace the zip in-house as they don’t have the equipment for it. Plus, as it was a waterproof repair it was outside their guarantee, so I would have to pay for it. I have asked for the jacket back and will have it repaired locally.”

Helpful Report

Posted 3 years ago

“i took delivery of a journey jacket and trousers today , what on earth has happened to rohan sizing and quality . the jacket was originally £260 but £100 in the sale , to only have the jacket half lined it looks so cheap , all bells and whistles for hidden pockets but come on rohan standards slipping , i could get a top quality suit fully lined for £260 in cheshire oaks , the trousers were 32reg but as slight a build am i there was no way these trousers were going to fit around my waiste , to tight by a mile , who on earth checks the sizing on rohan goods these days. these are not the first products with poor sizing in recent times and judging by other reviews i am not on my own saying this . i have bought rohan for over 20 years and have noticed a steady decline in rohan quality. get your act together rohan , if your going to increase your prices atleast improve quality , you were brilliant in the 90s and 00s .”

Helpful Report

Posted 3 years ago

“Very disappointed, shop was very cold. First time I’d been to this store, won’t return Gentlemen was more interested in his phone than helping me!”

Helpful Report

Posted 3 years ago

“I am unable to send an email to the UK to notify them I did not get my order. I do not have ability to contact them by phone. They did not verify my residential address before shipping and the post office box in town refused it. DHL said they handed it over to a third party to deliver but could not tell me who the company is. The post office said it was not them. UPS said it was not them.”

Helpful Report

Posted 3 years ago

“Poorly designed and fitting trousers. Returned them and heard nothing more. A cool £95 down the drain. Learned my lesson - never again!”

Helpful Report

Posted 3 years ago

“I asked you a question about your clothing last month. You didn't reply. Surprising and disappointing.”

Helpful Report