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Rohan Reviews

4.7 Rating 7,574 Reviews

94 %

of reviewers recommend Rohan

Company Reviews

Product Reviews

4.7

Based on 7,574 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 19th March 2024

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Rohan 5 star review on 16th November 2023

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Rohan 5 star review on 2nd February 2023

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Rohan 5 star review on 7th August 2022

43

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products ok but overpriced delivery by DPD IS atrocious. I will no longer purchase from Rohan if they use this service and charge £3.95 for it.”

(Rohan.co.uk) - Posted 2 years ago

“The jacket was purchased to arrive "by 24th December". Today, (6th January) it still has not arrived. No warning, no explanation. I believe this is down to the delivery company, BUT they are YOUR delivery company. The jacket is rather late for a Christmas gift. I could have bought it cheaper in the sale after Christmas it turns out. Not happy.”

(Rohan.co.uk) - Posted 2 years ago

“delivery arrangements rubbish quality and fitting of both pairs of trousers also rubbish”

(Rohan.co.uk) - Posted 2 years ago

“I have been asked for a review before even receiving my order!”

(Rohan.co.uk) - Posted 2 years ago

“Not notified order was in, unable to get in touch with shop had to phone HQ”

(Rohan.co.uk) - Posted 2 years ago

“Ordered second pair of waterproof trousers, same size as my original. Sizing and fit was very poor and so returned them.”

(Rohan.co.uk) - Posted 2 years ago

“Hi, I've been a regular buyer of Rohan products for years but in keeping with the current focus on the environment I am looking carefully at my own environmental choices. I understand that making sustainable choices with clothing includes considerations such as how long an article of clothing is worn for and recycling etc. - areas where Rohan scores well. However, the Rohan website is silent/vague on a whole host of relevant areas such as sourcing of fabrics, use of energy and hazardous chemical use, environmental impacts of rayonisation etc. I have therefore switched my buying decisions to other brands such as Patagonia and BAM who are far more open about those areas. I would strongly encourage Rohan to focus on this area - if you are managing your business sustainably then you should be sharing hard data with your Customers - otherwise you will continue to lose customers like me.”

Posted 2 years ago

“We both wanted new waterproof over trousers after our old ones finally wore out after many years of use. Very disappointed with new waist design of pull ups. Our last pair had a zip and poppers making them easy to get on. My husband who is a slim 30 inch waist could not get the small past his hips and the medium were enormous. Very baggy as well. Really disappointed.”

Posted 2 years ago

“Disappointingly the waterproof jacket I purchased for my husband had a large split in the arm and had to be returned.. This was not the quality I expect from rohan and would be reluctant to buy from rohan again.”

(Rohan.co.uk) - Posted 2 years ago

“I bought Malay trousers in the sale. They did not fit and I returned them on 19/7/21 and asked for a refund. I telephoned 29/7/21 to ask why I had not received a refund. I was told that the trousers had been received the day before and the person said she would process the refund straight away and I would receive it wi5in 3-5 days. No refund has been received. Very slow service I would not buy from Rohan again.”

(Rohan.co.uk) - Posted 2 years ago

“I have shopped with Rohan for years and have until a recent experience always been completely satisfied. The recent bad experience was with the Long Preston shop. I had taken a bag in for zip repair for which I was happy to pay £15. Unfortunately on using the bag again for the first time the zip was still broken despite the end pull to the zip looking new. My main point of grievance is that when speaking with the manager Alex, he refused to let me return the bag by post and insisted that I come in to the Long Preston store personally. I resented this as I live approximately 15miles from the store and would have much preferred to post it. I did take it in as I was given no choice in the matter. The zip was then repaired and posted back to me. I was told that the issue was due to a communication problem between the shop and the repairer. I understand that these things happen and have no difficulty with this. My grievance was over having to return the bag to the shop personally.”

(Rohan.co.uk) - Posted 2 years ago

“I love Rohan stuff, but they keep mucking about with perfectly good designs and making them worse. Their trailblazer trousers were the best ever, but they have taken away the great thigh front zip pockets, ideal for keeping wallet and passports, to a really, really, USELESS long pocket at the back of the thigh that sticks in your thigh when you sit down. I have read other reviews about the same issue and although this has been an ongoing problem for a few years, rohan has never listened, or bothered to respond, to any reviews. Sadly, I will not be buying any more trousers from Rohan until they listen to what their buyers really want.”

(Rohan.co.uk) - Posted 2 years ago

“I have bought Rohan trousers for the last 15 years and have found them to be very comfortable. However, I am very disappointed to find that the quality has gone down. I have now returned two pairs of dry roomers because they have bobbled in the crotch area. I am now on my 3rd pair and after 2 weeks I am sad to see that it is happening again. I can only think that it is inferior material. I have 2 pairs of Romero’s that I have had for a number of years that are perfect. I would love to know the remedy to this as I find them extremely comfortable.”

Posted 2 years ago

“Would never order from this company again, ordered 4 dresses and paid $150. Material was shoddy, quality terrible. Requested a refund and was offered $13! Dresses in the garbage and I will stay far way from t to this place!”

Posted 2 years ago

“I have been waiting 24 days for a label to be placed on according to the USPS tracking number. Tried to dispute but no answer.”

Posted 2 years ago

“I ordered the maxi dress and the material is very thin and the fit is terrible. It doesn’t fit through the bust , hopefully a return is possible?”

Posted 2 years ago

“I ordered my goods with fast delivery to a pick up point. This delivery failed. I complained and was assured twice on the phone that the failure had been resolved and that the goods would be delivered. This failed, so I had to cancel the order and seek a refund. I was then told a refund would be issued when the goods were returned. Only when I complained that I could not return goods which were not delivered was I promised my money back. Terrible service.”

(Rohan.co.uk) - Posted 2 years ago

“I spent a lot on postage as the sizes vary so much between styles. After trying 4 pairs of trousers I gave up!”

(Rohan.co.uk) - Posted 2 years ago

“you send me a thankyou for recent pirchase email but you cancell my order without notifying me”

(Rohan.co.uk) - Posted 3 years ago

“I’ve worn Rohan gear for years but it looks like the brand is going down the Pan Your starting to turn out poorly made gear at top prices. Shame. Take a look at the feedback from loyal customers. Bad News.”

Posted 3 years ago

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Rohan is rated 4.7 based on 7,574 reviews