I recently purchased an Elite jacket. I cannot believe anyone could design such an ill fitting hood. I have tried everything to stop it covering my eyes. If I use the draw strings which adjust at the rear it clings to my head and is too uncomfortable to wear and still works its way down over my eyes. I went in to your shop in Ambleside for help. The assistant was very helpful, he tried another jacket and adjusted the hood. It felt a little better, so he exchanged the jacket.However when using it on walks it was no better. I have had numerous jackets, some quite cheap, with far superior fitting hoods. It is very disappointing after spending, what is for me, a lot of money to be stuck with something I will be reluctant to wear.