Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.66

4.7 Rating 8,415 Reviews

93 %

of reviewers recommend Rohan

4.7

Based on 8,415 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 28th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Jackets and shirts As I have a 44_46 inch chest and 36 inch waist find waist is always baggy Wish there was a way to take this into consideration”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“Unlike other major suppliers Rohan has no life time guarantee on their products so a gusset falling off is a landfill job”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“I bought this style coat 6 years ago and I was looking to replace like with like. The older coat was more shaped and the material was nicer. So sadly I returned the coat as it made me feel like the Mitchelin Man. However, the customer service I received was amazing.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“I bought the item on sale but wished to change it for a smaller pair - took it back to shop but the sale was over and the new stock was of a different colourway so no swap - I couldve got a refund but now nothings on the sale so was advised to wait til Jan when sale is on. I think I'll just make do with keeping the item for now.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“Disappointed when a friend of mine tried to return a new ladies jacket in Glasgow. She had it for 1 month unused. The store Manager addressed her in a disturbing manner, making her feel uncomfortable and intimidated in front of customers. His manner was appalling and has made me take the decision not to use that store ever again. My friend suffers from accute anxiety and was unaware of the 14 day return policy and so was unable to make a return. I feel deeply let down as I had recommended Rohan to her.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“Great clothing for the specialist.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“I was disappointed that the store did not contact me when my order was ready to collect. Eventually I phoned the store myself,.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“When I asked to be removed from your mailing list it’s because I do not want to receive any mailings. So why are you still sending me emails ?”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“I purchase Rohan products on the understanding that they will perform as described. However, although I recognise the practicality of the products there is a problem for me in longevity or sustainability. During bad weather I wear the garments, jackets and trousers daily and cover about 8 miles a day with the dogs. I once made a suggestion about reinforcing the gusset area as it wears quickly but so far no change.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“Like many others, we have purchased Rohan clothing for many years and have never been disappointed. However, the latest range of waterproof coats did disappoint; everything was perfect until we pulled up the hood; at that point the seam where the hood meets the body of the coat was strained and the hood was then pulling down on the top of the head. This was such a shame and prevented us from buying. Please don't skimp on the hood and check the design so that when the hood is used it doesn't distort how the body of the coat sits on the shoulders.”

Helpful Report

Posted 4 years ago

“Rohan goods are of high quality but their delivery information is not. I was promised, and paid for, next day delivery. This did not happen as the courier service they use does not do next day delivery to my mainland UK location. Rohan professed not to know this. They should be fully aware of these limitations imposed by their couriers before offering a blanket next day delivery and put this information on their website. Alternately they could use Royal Mail who offer a before 1pm next day delivery anywhere in the UK.”

Helpful Report

Posted 4 years ago

“The E-mail to let me know the item was ready to collect failed to arrive.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“I was very disappointed with my last purchase of a long sleeved Shoreline top for my wife. She has been buying this item for a number of years and has been quite happy with the quality and sizing. However my latest purchase online was totally unacceptable. My wife has always taken a medium size but having ordered that size again she found it too small. She took it back to the Keswick store and was told that the sizes had changed and to try a large size, which fit. Changing sizes without warning is not acceptable for customers ordering online. She had the inconvenience of returning it to Keswick and trying a larger size to make sure it fit correctly. My wife is still the same build as she has always been.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“Generally excellent products, but be careful of size. I am normally a medium, but I have found that some products are rather generous, and in particular may have long sleeves. Better to try on in shop where possible.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“I purchased a woman's jacket in the Rohan Shop when on holiday in Dunster a few weeks ago. The shop hadn't got my size but it was available in one of the company's stores so the shop assistant ordered it for delivery to my home address. I was naturally delighted the jacket looked very good on, however what made me extremely disappointed was the way it had been packaged. It was folded up into an extremely small parcel so small that when I unwrapped it the jacket was so creased that even an iron on the correct temperature couldn't remove all the creases at all. Now if I hadn't purchased the item in a sale I would have most certainly returned the item as it was I did get it at sale price so I decided to wash the jacket in the hope that it would get rid of all the creases. I'm now waiting for the jacket to dry so I can iron it so fingers crossed. I do feel that for a company like Rohan more care should have been taken packing the jacket, when I've ordered from other fashion outlets the clothing has been carefully packed in order to retain the look of the item when opened . Rohan should do the same I will be reluctant in the future to order online from the company again.”

Helpful Report

Posted 4 years ago

“ve only just resurrected. I still buy bags but a appalled at the lack of colour choice. All in all Rohan seemed to have lost their way and now put profit before their customers. A great pity,”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“I have been a Rohan customer for many years. In the main, I enjoy wearing their functional, well-designed clothes. We all recognise the experience of buying clothes that seem fine initially, but something intangible spoils the experience of wearing them and, after a couple of outings, the item is relegated to a dark shelf in the cupboard. Thankfully, Rohan's offerings fall into this group less and less, after a disappointing patch 5 years ago. However, costs are escalating and value-for-money decreasing. Rohan sales can still be exasperating. A desirable item is spotted in the front page, only to discover that it's available only in XXS or XXXXXL. The ability to search on size has improved this.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“The quality of some of the products, particularly the mens shirts i purchase is nowhere near the quality of the shirts i purchased years ago. I still have shirts and coats purchased 30 years ago which have worn well. Recent purchases on at least 5 shirts,the collars and cuffs are worn and frayed. Customer services were not interested in my comments. Not very good is it ? Keith Pollard (customer for over 30 years)”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“I am very pleased with your service and in the past have had many pairs of trousers from you but I don't seem to be able to find any to fit now. y all time favourites were Thai Pants in a checkered material. I have two pairs which come out every summer.”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

“I love Rohan clothes and quality. However I am finding sizing more difficult for anything to fit me well ( more than I used to - as designs have changed over the years). I am a 5 ft 7 inch height woman in my 50's size 8 clothing. Whilst the tops are usually fine, trousers/shorts/dresses simply don't fit ( either come up too short in the gusset or are not long enough) - I think the size 8 is modelled on a much shorter woman ( and is very 'wide' in waist size - so I have had to send back the last 2 items) Really wanting your clothes to fit me!!”

Helpful Report

(Rohan.co.uk) - Posted 4 years ago

Rohan is rated 4.7 based on 8,415 reviews