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River Voyages Reviews

4.8 Rating 1,966 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

4.8

Based on 1,966 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0800 197 0854

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River Voyages 5 star review on 12th November 2023

River Voyages 5 star review on 14th August 2023

River Voyages 5 star review on 1st May 2023

River Voyages 5 star review on 13th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked a river cruise through River Voyaged back in December 2019 to travel in April 2020. Unfortunately, this cruise was cancelled and we transferred it to April 2021. This cruise has also been cancelled and we have requested a refund as the price increase to go in 2022 was substantial. We are still waiting for our refund. We keep requesting but are still waiting. Is anyone else still waiting for their refund? The staff are excellent when it come to taking your money but not helpful when it comes to refunding. The cancellation was on 1st February 2021. WOR 74868”

Posted 3 years ago

“Helpful staff”

Posted 3 years ago

“I cancelled a booking and rebooked with Cruise118. Apparently the new booking is with River Voyages. Confusing as I did not realize that this was the same company. I was not impressed that I have to pay a cancellation fee and then claim it back as a future cruise credit at a later stage rather than you simply accepting that I am booking a future cruise now and ignoring the cancellation fee. More expensive for me now and more work for your staff. We have booked with Cruise118 before and staff are always friendly and very helpful. Keeley (cancellations) and James (new bookings) were both extremely helpful on this occasion.”

Posted 3 years ago

“Very efficient and follow up queries quickly. alAkways phone back when they say they will.”

Posted 3 years ago

“Very pleased with how they have handled our Danube river cruise through the Covid 19 pandemic having had it rebooked on two occasions.”

Posted 3 years ago

“Due to covid related issues we booked / amended / rebooked our river cruise and have found the concierges to be extremely helpful and knowledgable”

Posted 3 years ago

“be better if you could garentee no virus for next year!!”

Posted 3 years ago

“Still waiting for confirmation of change of holiday to next April 2020”

Posted 3 years ago

“As our Douro river cruise for May 2020 was cancelled Lyndsey contacted us within the two week framework and supported us in re-booking our cruise for May 2021. Following an initial phone call this was all completed easily via email”

Posted 3 years ago

“Always polite, interested and helpful”

Posted 3 years ago

“No problems with our booking”

Posted 3 years ago

“We have a holiday booked with Six Star cruises on Seabourn Quest, I spoke with Janet Cain who was out standing, so helpful, patient and most efficient. How refreshing! With my thanks.”

Posted 4 years ago

Good evening, Thanks for your review. I am so pleased to learn how impressed you were with the service you received from our concierge, Janet recently. Janet is a key member of our team and we love it when our customers realise how fantastic she is. I will make sure she receives the recognition she deserves. Thank you for booking with River Voyages and I hope you have a wonderful time on board!

Posted 4 years ago

“Helen was helpful and thorough. Nothing was too much trouble. She made us confident in our choice and looking forward to our cruise.”

Posted 4 years ago

Hello Mrs Christine Howarth, We would like to thank you for your lovely feedback. It's a pleasure to hear that you are happy with the pleasant and efficient service that Helen has provided you. We hope you have a fantastic time on your cruise!

Posted 4 years ago

“Its not easy trying to get a single best deal the first price you see is always for a double time was taken with me got there in the end this is My 3rd time booking with River Voyages so you must be doing something wright for me”

Posted 4 years ago

Good Afternoon Mrs Claudia Elizabeth Davis, We would like to take this opportunity to thank you for choosing to book with River Voyages again and taking the time to review the helpful and friendly service that you have received from ourselves. We hope you have a wonderful time on your cruise!

Posted 4 years ago

“Many thanks to Danielle for getting in touch, regarding walking tour in Prague, and the follow up info. And your understanding patience. Brilliant. J Buckeridge”

Posted 4 years ago

Good Evening John Buckeridge, Thank you for your kind feedback. It's a pleasure to hear that you are pleased with the excellent service that Danielle has provided you. We work extremely hard here at River Voyages to ensure that we provide an exceptional service to our customers every time, so it's always a pleasure to hear that our hard work has been recognised. Thank you again for choosing to book with River Voyages.

Posted 4 years ago

“just come back from The Blue Danube : MSBurns fantastic Lesley and karen were great teem. we all enjoyed you are looked after well food excellent staff great,good not ask for any better treatment.I am a solo customer so not many cruise places for solos. Just booked a cruise with you for next April so hoping it well be as good as last .”

Posted 4 years ago

Thank you very much Mrs Janet Christina Wise for your Reviews. It's fantastic to hear that you are pleased with the patient and helpful service that you have received from our concierge. It's great to hear that you are pleased with the service that you had on your holiday on the The Blue Danube : MSBurns . We hope you have a fantastic time on your cruise next April!

Posted 4 years ago

“Warm friendly and helpful Cruise concierges.”

Posted 5 years ago

Hello Mr Henry James Cripps, Thank you for your feedback on our warm, friendly and helpful cruise concierges. We hope you have a fantastic cruise!

Posted 5 years ago

“Customer services was exceptional and on ringing was given options to suite my preference. Would have given 5 stars however the advertising is miss leading on the morning I rang I recieved a promotional email price which when I rang could not be found on the system, 2 weeks later I am still seeing adverts for same dates and promotional price.”

Posted 5 years ago

Good Afternoon Elaine, Thank you very much for your feedback. It's great to hear that you are pleased with the exceptional customer service that you have received from ourselves. From time to time cruise lines may decide to release fluid offers to stimulate sales which are due to supply and demand of the product, its nature of course is perishable. As a result, some promotional offers can sell out or become obsolete. For example E.G; offers applicable to specific cabin grades may change frequently. We try our best to monitor every cruise line sailing date on our system however, there can sometimes be a time delay in updating these sailings. We wish you a wonderful time on your cruise.

Posted 5 years ago

“I had initially been hesitating on booking a river cruise with River Vovages but have taken the plunge and booked a cruise for 2 after my webchat with Simon, who was very helpful..”

Posted 5 years ago

Good Afternoon, Many thanks for taking the time to leave your fantastic feedback on the service that you have received from Simon at River Voyages. We hope you have a lovely time on your cruise!

Posted 5 years ago

“A lot of information about river voyages was given to help us choose one.”

Posted 5 years ago

Hello, Thank you for review on the service that you have received from ourselves. I am glad that the concierge found you a great deal. Thank you again for choosing River Voyages.

Posted 5 years ago

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River Voyages is rated 4.8 based on 1,966 reviews