River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,967 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

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4.8

Based on 1,967 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the booking experience which was friendly & efficient, and the concierge was very helpful. Can't comment on the actual trip yet as it's still 7 months away!”

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Posted 1 year ago

“Very friendly and efficient. Supportive and encouraging without being pushy and aggressive.”

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Posted 1 year ago

“It was a friendly and very helpful experience and I dealt with more than one concierge They were both aware of my requirements and the handover was very smooth.”

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Posted 1 year ago

“Excellent service from Emma. Great follow up service. Communications plentifully. Can’t wait to get there.”

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Posted 1 year ago

“Emma was good at her job and very patient with me and answered all my concerns”

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Posted 1 year ago

“Excellent service from Lisa Sorted my holiday efficiently Phoned as promised Went the extra mile taking all our details”

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Posted 1 year ago

“Elizabeth (Wright) was very helpful and pointed out a very good deal with Avalon. The only drawback has been that I received an email confirming my booking with the wrong booking reference and the wrong ship on it. Still havent had confirmation of the cruise. Res no. 107792.”

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Posted 1 year ago

“Excellent communication. Elizabeth was very helpful in sorting out our river cruise on the Danube. Nothing was too much trouble. Explained everything very clearly & most important of all, got us a great deal😁😁👍👍”

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Posted 1 year ago

“Very helpful and time taken to get the holiday sorted”

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Posted 1 year ago

“I responded to an email from River Voyages, but the holiday I was interested in wasn't on the system. However, Chris was extremely helpful and tracked down what I was looking for. His communications were timely, helpful and very enthusiastic. If the rest of the process is as straightforward as the booking, it will be perfect. I've already passed on details to friends.”

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Posted 1 year ago

“Your consultant Elizabeth Wright was most helpful and made the reservation very easy.”

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Posted 1 year ago

“Sandie Collier was lovely and so patient as she tried to find a deal for us travelling as a couple and a widowed friend.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“The choices and service are fine and Emma Gray is particularly helpful and responsive. Howerver, RV can only be as good for customers as are the lines they offer, so when there is customer dissatisfaction with one (e.g.Uniworld), then naturally it reflects on RV.”

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Posted 1 year ago

“Very happy with Erin. She suggested a cruise similar to the one I had phoned to book which was on offer which was on offer saving us a lot of money...& then got us flights at a time that suited us.”

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Posted 1 year ago

“Good service and responses from representatives. Good value with offer via post. Disappointed that Amawaterways would not offer a stay at either end of river cruise at all. Only offer to book it ourselves at extra cost and no transfers. Other cruise lines more flexible in past”