River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many thanks to Elizabeth for her patience and knowledge in eventually getting us a great deal for our trip to Asia.”

Helpful Report

Posted 2 years ago

“Brilliantly organised; food excellent; Sindor and Zeke the two butlers friendly and nothing too much trouble. Unlimited food and drinks and superb waiter service: even a grand piano for my wife to play. Highlight of the trip was the concert in Vienna which even included two brilliant opera singers. Five stars and ten out of ten.”

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Posted 2 years ago

“I would always come back to River Cruises first for any holiday we were booking as the service is top class as are the prices compared to any other providers. I cannot praise Erin enough as she has always gone above and beyond to help us get a fabulous holiday at a price we can afford Thank you River Cruises and hopefully we will be booking with you again soon”

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Posted 2 years ago

“Donna was helpful but it would of been nice to have all the information when booking instead of going back and forth to the booking team. When I enquired about the drinks package was offered the premium package of 175 per person which seems extortionate. I then enquired if there was another drinks package and then offered 90 per person for just beer and wine which we opted for. Why were we not offered all the packages to choose from? And who the flight was with? The fact that there was no flight on the day of the cruise meant we had to arrive the day before and staying in a hotel costing more money and the fact that the only cabin left was over the engine which would of made our cruise uncomfortable. If we changed our room it would of cost us 200 pounds more. So in all, as pensionsers what we thought was a good deal turned out to be more expensive. I have booked with Emerald before directly and did not encounter these issues and extra costs. I have received a confirmation the day after I booked but there was no breakdown of the costs and have not received any flight details as yet.”

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Posted 2 years ago

“We were well satisfied with the cruise content and menu choices. We were annoyed by the "tipping arrangements ' letter. It suggested a tipping amount, but the envelope for our tip included a room number. This enable Riviera to correlate tipping amount against individual clients; we believe this to be unethical and as this information was not agreed beforehand, it may well be unlawful iaw EU GDPR regulations. Tipping should be ananymous.”

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Posted 2 years ago

“Elizabeth was very helpful and informative.”

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Posted 2 years ago

“Yet again we had a very great holiday on the scenic Jewel. Recommended by Emma Gray thanks Emma”

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Posted 2 years ago

“Rebecca very effcient and responds quickly to queries.”

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Posted 2 years ago

“Shirley and Dan most helpful and informative”

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Posted 2 years ago

“First time booking with this company and I found Lisa Mallon to be extremely pleasant and helpful and dealt with every aspect of the cruise that I needed. She called me back when she needed to obtain further information from the company that we are due to travel with.”

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Posted 2 years ago

“Given a phone number to book and at no time was I informed that I would be speaking to another company. Weird and could have been most embarrassing!! Other than that it was straightforward.”

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Posted 2 years ago

“Booked last year and had a marvellous experience from booking to sailing Decided to e mail Shirley McCue as she looked after us brilliantly last year guiding us along the way as first time river cruise passengers Hence why we have booked again this year”

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Posted 2 years ago

“Very helpful person on the phone, She answered all my questions. She was quick and efficient in finding me the holiday we wanted. I had spent a lot of time on the internet and couldn't find the right cabin for the right price on the dates we wanted. Zoe made a call to the company and within half an hour my holiday was booked. i just hope the trip is as good as the service i have received so far.”

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Posted 2 years ago

“Very pleased with the booking experience which was friendly & efficient, and the concierge was very helpful. Can't comment on the actual trip yet as it's still 7 months away!”

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Posted 2 years ago

“Very friendly and efficient. Supportive and encouraging without being pushy and aggressive.”

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Posted 2 years ago

“It was a friendly and very helpful experience and I dealt with more than one concierge They were both aware of my requirements and the handover was very smooth.”

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Posted 2 years ago

“Excellent service from Emma. Great follow up service. Communications plentifully. Can’t wait to get there.”

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Posted 2 years ago

“Emma was good at her job and very patient with me and answered all my concerns”

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Posted 2 years ago

“Excellent service from Lisa Sorted my holiday efficiently Phoned as promised Went the extra mile taking all our details”

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Posted 2 years ago

“Elizabeth (Wright) was very helpful and pointed out a very good deal with Avalon. The only drawback has been that I received an email confirming my booking with the wrong booking reference and the wrong ship on it. Still havent had confirmation of the cruise. Res no. 107792.”

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Posted 2 years ago

River Voyages is rated 4.8 based on 1,977 reviews