River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,966 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,966 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always great service from Emma Gray who knows her clients so well and comes up with a perfect river cruise every time. Her back-up from the River Voyages team is also so professional.”

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Posted 10 months ago

“Very helpful in all respects.”

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Posted 10 months ago

“Very good service from Rebecca.”

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Posted 10 months ago

“Disappointed that having booked an appointment 2 weeks ahead and provided all the information on our requirements, we didn’t get a call and had to wait over 1.5 hours to speak. At which point it was clear no preparation had been done. When spending upwards of £20k when added to a combined ocean cruise this isn’t great service.”

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Posted 10 months ago

“Excellent friendly service from Elizabeth with nothing too much trouble. Will definitely recommend and use again.”

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Posted 10 months ago

“I have used River Voyages to book river cruises for several years. Emma Gray is always helpful in arranging not only the cruise but the flights from Dublin. She inns back when she says she will and I would highly recommend her.”

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Posted 10 months ago

“Professional and attention”

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Posted 10 months ago

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Posted 10 months ago

“Took a whole week to get back to us with any offers. Excuses - sickness and holidays. Once got offer Dan took over and everything went smoothly. Your service not as good as we have received in the past.”

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Posted 10 months ago

“Emma was really good. She negotiated a great discount for me and helped me with the admin. This has been the first time I have booked with River Voyages and I will certainly use them again.”

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Posted 10 months ago

“Great once I got a call back from Elizabeth.”

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Posted 10 months ago

“Excellent customer service.”

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Posted 10 months ago

“We have dealt with Emma several times now and she is friendly, efficient and patient. She responds to emails quickly and goes through all the cruise details meticulously. She is a pleasure to deal with. Thank you Emma. Elaine.”

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Posted 10 months ago

“Emma was absolutely wonderful to work with. We have never been to Europe and she gave us great advice on choosing just the right River Cruise. Not only that, she found us an incredible deal that saved us a boatload of money. We will always look to her in the future for our travel needs! Linda R”

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Posted 10 months ago

“Chris, was very helpful and pleasant and answered all my questions.”

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Posted 11 months ago

“Booking was a very well-handled process. Every question was answered or immediately sought. It was a pleasant and reassuring experience.”

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Posted 11 months ago

“Excellent customer service.”

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Posted 11 months ago

“The concierge Stacy Williams was very knowledgeable, efficient, friendly and helpful. Her expertise was excellent.”

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Posted 11 months ago

“Usual excellent service from Erin Nadine who is so pleasant and helpful. I would recommend this company to anyone. Have booked a few river cruises with them and now never even look at any other option. Even at start of covid when cruise was cancelled my payment was returned within two weeks.”

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Posted 11 months ago

“First class service thank you so much”

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Posted 11 months ago

River Voyages is rated 4.8 based on 1,966 reviews