River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how River Voyages made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked our river cruise with the assistance of a very professional, but friendly representative. She was knowledgeable and helpful, her name, Elizabeth Wright and River Voyages are lucky to have her as an employee.”

Helpful Report

Posted 2 years ago

“Good booking experience”

Helpful Report

Posted 2 years ago

“Good booking experience”

Helpful Report

Posted 2 years ago

“Always provides efficient and friendly service”

Helpful Report

Posted 2 years ago

“Prompt service, clear explanations of all queries raised , full attention to details and conditions of booking.”

Helpful Report

Posted 2 years ago

“Prompt service, clear explanations of all queries raised , full attention to details and conditions of booking.”

Helpful Report

Posted 2 years ago

“The person who booked my trip was so helpful and the price was good compared to another company that I had contacted. This is important as I am a solo traveller and we usually are charged such a high supplement. Many thanks”

Helpful Report

Posted 2 years ago

“Prompt service, clear explanations of all queries raised , full attention to details and conditions of booking.”

Helpful Report

Posted 2 years ago

“Prompt service, clear explanations of all queries raised , full attention to details and conditions of booking.”

Helpful Report

Posted 2 years ago

“Our concierge, Emma Gray, was exceptional. She was patient and allowed us all the time we needed for her to find exactly what we wanted. Well with the exception of the top deck and outdoor balcony which was unfortunately not available for the trip we wanted at the time specified. However, we were happy to compromise on this detail as the trip included all the excursions that we wanted. If an upgrade to an upper deck cabin with an outdoor cabin, we would be happy to upgrade with any extra cost incurred. Keep this concierge, she is brilliant.”

Helpful Report

Posted 2 years ago

“I had so much trouble trying to book a simple trip with APT, I'm not sure how many times I called. In the end I tried to book directly with APT but they wouldn't deal with me because Rivercruises was still involved. I was told that because flights from Gatwick were running low there would be a supplement to pay then when I got the booking confirmation we have business class on the return!!! Absolutely no idea what was going on!!”

Helpful Report

Posted 2 years ago

“Excellent service with advice and clarity in response to queries.”

Helpful Report

Posted 2 years ago

“Erin Madine was excellent and made the whole process so easy. I have booked with her before and will do so again. There was one small issue I should make you aware of. Immediately after confirming the booking with her, I got an email from you (not Erin) which told me my final payment was overdue and the amount claimed was £3,000 in excess of the actual amount due. I easily cleared this up with Erin, but I would suggest you check how and why such an email was sent”

Helpful Report

Posted 2 years ago

“Phoned for advice and found staff very helpful and knowledgeable”

Helpful Report

Posted 2 years ago

“Erin was excellent. Very helpful and got back to me quickly. Documents also arrived quickly. Impressed so far as this is the first time we have used RiverVoyges. Lets hope it continues.”

Helpful Report

Posted 2 years ago

“We were very pleased with the service we got, couldn't be better”

Helpful Report

Posted 2 years ago

“Very professional. Excellent service from Elizabeth.”

Helpful Report

Posted 2 years ago

“We were very pleased with the service we got, couldn't be better”

Helpful Report

Posted 2 years ago

“Excellent service and knowledge”

Helpful Report

Posted 2 years ago

“Excellent service from Melissa however the phone line kept cracking up so was frustrating”

Helpful Report

Posted 2 years ago

River Voyages is rated 4.8 based on 1,977 reviews