River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service Would certainly book with this company again”

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Posted 6 years ago

Thank you for your review about the excellent customer service you have received today. I hope you have a wonderful holiday. Thanks again for booking with River Voyages.

Posted 6 years ago

“Very personal and knowledgeable staff”

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Posted 6 years ago

Thank you Mrs Hughes for your review. I am pleased that your queries were dealt with by our knowledgeable concierge. thanks for choosing River Voyages.

Posted 6 years ago

“My questions answered and taken for action all in an efficient and cheerful manner”

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Posted 6 years ago

Thank you for taking the time to leave a review. I am pleased that all of your questions were answered in an efficient and cheerful manner. Thanks again for choosing River Voyages.

Posted 6 years ago

“From start to finish the whole process has been first class. A cruise with no single supplement in August! Amazing. Well done!”

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Posted 7 years ago

Thank you for your review Maria Crawford. I am so happy we were able to secure you a single cabin and a without supplement. Enjoy your cruise in August and thank you again for booking with River Voyages.

Posted 7 years ago

“I rang River Voyages regarding the confirmation of a holiday in July. Rachel was excellent at Nswering my questions. Her phonemanner was spot on too. I feel confident that the issues are sorted.”

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Posted 7 years ago

Thank you for your review Anne. I am so happy Rachel was able to assist and answer your questions. Our Cruise Concierge are always here to help with your booking, please do not hesitate to contact us. Thank you again for your booking.

Posted 7 years ago

“efficient, informative and helpful. Telephoned me and responded to emails.”

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Posted 7 years ago

Thank you for your review Miss Diane Toni Sorensen. I am so pleased we were able to assist with your booking. We aim to deliver exceptional as standard service to all our customers. Thanks again for your booking.

Posted 7 years ago

“Thanks Keeley Defriffa for your help today. Always helpful and polite making sure that things were to my satisfaction.”

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Posted 7 years ago

Thank you for your review. I am so pleased Keeley Degriffa was able to assist with your booking today. Its always a pleasure to read about how exceptional our Cruise Concierge's speak with our customers. Thank you again for your booking.

Posted 7 years ago

“The were very polite and helpful”

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Posted 7 years ago

Thank you for your review and booking with us.

Posted 7 years ago

“Excellently customer service”

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Posted 7 years ago

Thank you for you review. All our Concierge at River Voyages are highly experienced and knowledgeable, I am so pleased you agree. Thank you again for your booking.

Posted 7 years ago

“I had a pleasant telephone conversation with Rachael Butterworth today, she was friendly & efficient.”

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Posted 7 years ago

Thank you for your review. I am so pleased Rachael Butterworth was able to assist you with your booking. Thanks again for your booking.

Posted 7 years ago

“Very helpful polite efficent staff”

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Posted 7 years ago

Thank you for your review Elaine Crawford. I am so pleased you have taken the time to comment on our River Voyage Concierge Team, who aim to be the most helpful and efficient Concierge's allowing you to enjoy your booking experience. Thanks again for your booking.

Posted 7 years ago

Thank you Elaine for your review. It's been a pleasure assisting you with your River Voyages holiday. Thank you again for your booking.

Posted 7 years ago

“Very helpful pleasant staff.”

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Posted 7 years ago

Thank you for your review Elaine Crawford. I am so pleased we were able to assist you with your booking. Thanks again for booking with River Voyages.

Posted 7 years ago

“Sophie Milligan was so very helpful and went over and above to help. When she didn't know an answer, she found the information out very quickly. It does make life a little easier, when spending quite a bit on what we hope will be a great holiday, to have someone so helpful on the end of the phone. Thank you Sophie.”

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Posted 7 years ago

Thank you for your review Robin Pyman. I am so pleased Sophie Milligan was able to help you with your booking which I am sure will be a fantastic one. Sophie is extremely knowledgeable and always goes the extra mile. Thank you again for your booking.

Posted 7 years ago

“Quick to answer the phone, very efficient to deal with, Rachael answered the couple of questions I had, all in all a pleasent experience.”

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Posted 7 years ago

Thank you for your review Stephen, its wonderful to hear that Rachael made your booking experience a pleasurable one with River Cruises. Thank you again for your booking.

Posted 7 years ago

“Spoke to Keeley this morning to pay balance due for river cruise in July. I found her to be extremely efficient , helpful and pleasant to deal with. Confirmed that all required info was correct and asked if any other help was needed.! I must also mention Helen who was also extremely helpful at the very beginning of my booking and sorted out certain requests made at that time.”

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Posted 7 years ago

Thank you Mike for your review. It's fantastic to see that you are happy with our Concierge service. We hope you enjoy your River Cruise and look forward to speaking to you again soon. Thanks again for your booking.

Posted 7 years ago

“Helpful conversations with Rachel answered my queries in a pleasant manner”

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Posted 7 years ago

Thank you for taking the time to leave a review. Positive feedback goes a long way in our company and I am sure Rachel will appreciate your kind words.

Posted 7 years ago

“I have been able to speak at least three times now to either Erin or Rachel regarding the booking of our river cruise, I have been most satisfied with their response and help as I am not completely happy with using the internet without some help, I and my two friends are very much looking forward to our trip in October Thank you Ladies.”

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Posted 7 years ago

Thank you for taking the time to review your service from Erin and Rachel. There are lots of cruises to chose from across the internet and we understand that it can be quite overwhelming but thank you for choosing to book with River Voyages. We would like to wish you all a fantastic holiday in October and if we can help with anything else, please do not hesitate to get in touch.

Posted 7 years ago

“Efficient, polite and helpful.”

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Posted 7 years ago

Thank you for taking the time to leave a review, we hope you have a wonderful holiday.

Posted 7 years ago

“Able to answer all my queries quickly, and always with a 'smile'!”

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Posted 7 years ago

Glad to hear you had a great experience with River Voyages! Thank you for taking the time to leave a review.

Posted 7 years ago

“We have just booked our river cruise with Riviera. We had limited dates, and also a budget to try and stick to. Gillian has been so helpful and efficient, couldn’t have been better! So many thanks to her.”

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Posted 7 years ago

Thank you for booking with Gillian on behalf of River Voyages. We hope you have a fantastic time with Riviera, please get in touch if we can help with anything.

Posted 7 years ago

River Voyages is rated 4.8 based on 1,977 reviews