River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,979 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helen Conway, the cruise concierge, who dealt with our enquiry and subsequent booking, was very efficient, friendly, patient and helpful throughout. This is the second booking that we have made with Helen, and although the cruise is not until 2019, we are confident that it will be very enjoyable.”

Helpful Report

Posted 7 years ago

Thank you Mrs Piper for your kind review. I am so pleased that Helen has assisted with your booking in a efficient, friendly, patient and helpful manner. We appreciate your repeat business and hope you have a wonderful time on your cruise. Thank you for choosing to book with River Voyages.

Posted 7 years ago

“I spoke this morning to a lady called Danielle who was very efficient and phoned me back promptly with the information i requested.”

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Posted 7 years ago

Thank you Martyn Bishop for your kind review. I am so pleased that Danielle has assisted with your booking in an efficient manner. We hope you have a wonderful cruise. Thank you again for choosing to book with River Voyages

Posted 7 years ago

“Friendly, professional service from both Marcia and Estelle who were able to answer all my questions. I have used River Voyages before and will not hesitate to use them again.”

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Posted 7 years ago

Thank you Kathleen Evans for your review. I am so pleased that the Marcia and Estelle was helpful and efficient. I hope you have a wonderful time on your cruise. Thank you again for choosing to book with River Voyages.

Posted 7 years ago

“very knowledgeable and polite but somewhat persistent with too frequent contacts.”

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Posted 7 years ago

Thank you for your review. I am so pleased that the concierge was helpful and efficient. I hope you have a wonderful time on your cruise. Thank you again for choosing to book with River Voyages.

Posted 7 years ago

“We have just booked our second river voyage with you because our experience on that trip was of a helpful knowledgeable and courteous staff. thank you. We did actually call into your Chorley office to say a personal thank you”

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Posted 7 years ago

Thank you Mrs Binner for your kind review. I am so pleased that you are happy with the service you have received. We work extremely hard here at River Voyages to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for choosing to book with River Voyages.

Posted 7 years ago

“Very efficient, customer friendly and clear on price and inclusions.”

Helpful Report

Posted 7 years ago

Thank you for your kind review. I am so pleased that you have received efficient and friendly service from River Voyages. We hope you have a wonderful holiday. Thank you again for choosing to book with River Voyages.

Posted 7 years ago

Thank you for your review. I am so pleased that you are happy with the efficient and friendly service that you have received. We hope you have a wonderful time on your cruise. Thank you again for choosing to book with River Voyages.

Posted 7 years ago

“Holiday b ooked with every question asked and received good advice. Have every confidence”

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Posted 7 years ago

Thank you Mrs Henderson for your review. I am so pleased that the concierge were helpful and gave you good advice about your holiday. Thanks again for choosing River Voyages

Posted 7 years ago

“Our Cruise Concierge Sue Thomas was very professional and extremely helpful and offered us several options for the cruise experience we were seeking. Once we had decided on a route, she worked hard to ensure the flights were eventually sorted, and we are really looking forward to our holiday. We would certainly use River Voyages again in the future.”

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Posted 7 years ago

Thank you for your review, Mr Phillips. I am so pleased that Sue was able to help you with your booking, Sue is a very knowledgeable concierge. Thanks for choosing River Voyages for your holiday.

Posted 7 years ago

“Gillian Stark has been amazing, gone the extra mile, friendly and helpful. We have been so impressed.”

Helpful Report

Posted 7 years ago

Many thanks for taking the time to email us with your kind comments about Gillian. We work extremely hard here at River Voyages to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised.

Posted 7 years ago

“Helen was first class today. Answering all our questions and collecting all the information that we needed to make a choice of which of two holidays to take. We did not feel rushed into making a decision and it was very helpful to have the benefit of Helen's knowledge and experience.”

Helpful Report

Posted 7 years ago

Many thanks for taking the time to email us with your kind comments about Helen. We work extremely hard here at River Voyages to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised.

Posted 7 years ago

“The service we had was excellent and the person we dealt with was extremely helpful.”

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Posted 7 years ago

Thank you very much for your review about the excellent service you have received from our concierge. Thanks again for choosing River Voyages

Posted 7 years ago

“Excellent service as usual. Would not hesitate to recommend to anyone.”

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Posted 7 years ago

Thank you for your review Mrs Janet Louise Caddick. I am so pleased that we continue to provide you with exceptional as standard service. Thanks again for your booking.

Posted 7 years ago

“Very quick to take our money Very slow to return it Prices are artificial - all "Smoke 'n Mirrors" - more like rogue traders in a street market”

Helpful Report

Posted 7 years ago

Thank you for your review and kind comments about Erin Madine. I am so pleased that Erin was able to assist you with your booking arranging your second river cruise. Thanks again for your booking.

Posted 7 years ago

“The whole experience was made very easy and all our questions were answered efficiently. We would like to single out Beth (our point of contact) as being particularly pleasant and helpful. We will definitely try and use River Voyages again and will have no doubts about recommending the company.”

Helpful Report

Posted 7 years ago

Thank you for your review Michael Quick. I am so pleased that Beth was able to assist you with your booking. I'm sure you will enjoy your River Cruise and sincerely hope to assist you with your next booking. Thank you again for booking with River Voyages.

Posted 7 years ago

“We have used you before and always found the service very good”

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Posted 7 years ago

Thank you for your review Mr Peter Anderson. I am so pleased that we continue to assist you with your bookings. Thank you again for your booking.

Posted 7 years ago

“Would just like to say how pleasant it was to speak to Janet today. She was able to change our method of payment, deal with the payment and then go through all our booking details and confirm when we will receive our documents etc. Made the river cruise seem nearer and can now start to get excited. Never been on the Danube so lots to look forward to. Once again, thank you Janet. Very professional but with a personal touch.”

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Posted 7 years ago

Thank you for your review. I am so pleased that Janet was able to assist you with your booking, amend your method of payment, deal with your payment and confirm all your booking details and confirmation. Please get excited this is the best part of the pre holiday, I'm sure you will have a a fabulous time. Thank you again for booking with River Voyages.

Posted 7 years ago

“We are extremely grateful for the professional and helpful way that Helen guided us. Her responses and returning of calls were always very prompt, the information she gave was thorough and to the point, she did not pressurise us, but made our options very clear. All in all, we felt that the service was superb, and that we cannot recommend it too highly.”

Helpful Report

Posted 7 years ago

Thank you for your review Stephen Cox. I am so pleased that Helen was able to assist you with your booking, returning your calls as agreed and providing all the information that you required. Thank you again for booking with River Voyages.

Posted 7 years ago

“My colleague did most of the booking and was quoted a price of £1399, after some discussion this was dropped to £1379. Our invoices came through showing £1399 and had to be amended. I phoned and spoke to another assistant who quoted me a price of £1369 - surely the same price should be quoted for all travelers?”

Helpful Report

Posted 7 years ago

Thank you for your review Miss Brenda Hanora Newman. Cruise lines can price their holidays based on a 'lead in price' and this can be fluid pricing based on demand. As a cruise retailer we are restricted by this have to quote as per the cruise line price at that time, however the price can change at any point of the day, as a direct result of customer demand. I apologise if we did not send your paperwork correctly the first time round. Thank you very much for getting in touch with us and thank you for your booking.

Posted 7 years ago

“simon was very helpful explained different cruises as not experienced river cruises at all previously very polite friendly and options available”

Helpful Report

Posted 7 years ago

Thank you for your review Mr Neville Richard Burnett. I am so pleased Simon was able to assist you with your booking and explained different cruises for you providing different options. Thank you again for booking with River Voyages.

Posted 7 years ago

“We are very pleased the way Helen has advised us about the cruise in a very professional and pleasant way, spoke very clearly and gave us time to make up our minds.”

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Posted 7 years ago

Thank you for your comments about Helen and the way she advised you about your cruise holiday in a very professional and pleasant manner. Thanks again for booking with River Voyages.

Posted 7 years ago

River Voyages is rated 4.8 based on 1,979 reviews