River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,979 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

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Posted 7 years ago

Thank you for your review. Kind regards River Voyages

Posted 7 years ago

“Emma Gray was exceptional at trying to get us the river cruise we wanted from the Airport we wanted. She offered valuable insight into cabin position and the coatings while on board. We were also made aware of gratuities and bistro bookings. Very happy and will use her again if cruising another time.”

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Posted 7 years ago

Thank you for your review. I am so pleased that Emma was able to assist you with your booking. Thank you again for booking with River Voyages.

Posted 7 years ago

“Provided information required instantly”

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Posted 7 years ago

Thank you for your enquiry Anne Woodhead. I am so pleased our Cruise Concierge were able to assist with your booking. Thank you again for booking with River Voyages.

Posted 7 years ago

“Very helpful and excellent staff”

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Posted 7 years ago

Thank you for your review Mr Stewart Thomas Kermeen. I am so pleased our concierge team have assisted you with your booking. Thank you again for booking with River Voyages.

Posted 7 years ago

“Hi Erin, every thing went like clockwork, Fabulous, we would recommend Emerald cruises .The accommodation, facilities, Food was superb. And the crew were there to please, always greeted with a smile nothing was to much trouble.GOLD STAR.And thank you for all your help in organising our trip.”

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Posted 7 years ago

Many thanks for taking the time to write a review with your kind comments about Erin. We work extremely hard here at River Voyages to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. Please be assured that Erin will be recognised for the service he has provided.

Posted 7 years ago

“Excellent service, clear and concise made booking our cruise very easy. Our concierge Gillian was very helpful and friendly.”

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Posted 7 years ago

Thank you for your review Mr Russell William Manley. I am so pleased Gillian assisted you with your booking with excellent customer service. Thank you again for booking with River Voyages.

Posted 7 years ago

“Quick reply to a query and good contact thereafter - can't fault Helen who did a booking for us in the end.... our first river cruise”

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Posted 7 years ago

Thank you for your review Mr Stuart Gross. I am so pleased that Helen assisted you with booking your first River Cruise. Thank you for your booking.

Posted 7 years ago

“Easy to talk to, helpful, and informative.”

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Posted 7 years ago

Thank you for your review Miss Linda Rose Ivison. I am so pleased that we were able to assist you with your booking and you found your cruise concierge to be helpful and informative.

Posted 7 years ago

“Excellent service - Gillian is very attentive..and always there when you want something.”

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Posted 7 years ago

Thank you for your review Mr David Hutchison Morley. I am so pleased that Gillian was able to assist you with your booking. Thank you again for booking with River Voyages.

Posted 7 years ago

“This is the first time I have used the services of River Voyages and I must say how impressed I am with the courteous and efficient service I have received. All my questions and queries were answered in a prompt manner allowing me to make decisions on the holiday. I have already recommended (Sue Thomas) to several friends.”

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Posted 7 years ago

Thank you for your review Mr Paul Roger Acres. I am so pleased that Sue Thomas was able to assist you with your booking, answering all your questions and queries promptly. It's great to find out that you are recommending Sue to your friends. Thank you for booking with River Voyages.

Posted 7 years ago

“Took time to find a suitable cruise for me and my sister-in-law.”

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Posted 7 years ago

Thank you for your review. I am so pleased that the concierge was able to help you find your ideal cruise for yourself and your sister in law, I hope you both have a wonderful time. Thanks again for choosing River Voyages

Posted 7 years ago

“ten out of ten for everything !”

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Posted 7 years ago

Thank you Mrs Stephens for your review. I am so pleased that you found our concierge to be 10 out of 10, we couldn't ask for anything better. Thanks again for choosing River Voyages.

Posted 7 years ago

“Very helpful and friendly staff everything was explained so that we knew what we were getting and were given other options to make sure we were happy. Good work.”

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Posted 7 years ago

Thank you Mr Snow for your review. I am so pleased we were able to assist you with your booking and ensure you were happy with everything. Its a pleasure to have you book with us. Thanks again for booking with River Voyages.

Posted 7 years ago

“Matched price of a competitor”

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Posted 7 years ago

Thank you Mr Graham Charles Anthony for leaving a review. I am so pleased that we were able to assist you with your booking, we won't be beaten on price. Thank you again for your booking.

Posted 7 years ago

“ALLWAYS HELPFUL NOTHING TO MUCH TROUBLE”

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Posted 7 years ago

Thank you so much for you review. I am so pleased we were able to assist you with your booking. Thank you again for booking with River Voyages.

Posted 7 years ago

“The booking staff were exceptionally helpful, courteous and friendly.”

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Posted 7 years ago

Thank you for your review about the helpful, courteous and friendly service you have received from our concierge. Thank you for choosing River Voyages.

Posted 7 years ago

“Very help full staff,right attitude,right price,how can we make this better for you”

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Posted 7 years ago

Thank you for your review Dave Nicholls. I am so pleased River Voyages Concierge were able to assist you with your booking. Thank you again for booking with us.

Posted 7 years ago

“I like to receive hard copy and I asked you to have a Scenic brochure sent to me but it did not arrive. The whole booking experience has seemed chaotic”

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Posted 7 years ago

Thank you for leaving your review Mr Michael Peter Huntley. I am very sorry you have not received a Scenic brochure. We have requested a brochure from Scenic to be sent to you, however if you haven't received it we will re-request for you. Could you please elaborate on your booking experience and email me directly at kimberley.whitehead@cruise118.com which will give me some background so I can investigate what has seemed chaotic? Thank you

Posted 7 years ago

“Making a booking for exactly what I wanted was quick and easy, and that was borne out by the quality of the cruising experience.”

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Posted 7 years ago

Thank you for leaving your review. I am so happy your booking was exactly what you wanted. Thank you for booking with River Voyages.

Posted 7 years ago

“Hi I've been booking with Erin for quite some time now, mainly with Viking cruises. As my partner & I have different surnames, we're always anxious about whether Viking will seat us together on our flights. As we fly from Manchester, these invariably mean flying via a Gateway Airport. Erin always goes out of her way to ensure I'm in receipt of a 'Locator number' with the relevant airline & also E-ticket nos. to enable me to pre-book our seats together. Many thanks to Erin for all her kind help. She really goes above & beyond her duties.”

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Posted 7 years ago

Thank you for leaving your review and your complimentary comments about Erin, I am so pleased that she books your cruises year on year and always manages to impress you with her exceptional service. Thank you again for booking with us.

Posted 7 years ago

River Voyages is rated 4.8 based on 1,979 reviews