River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,976 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,976 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how River Voyages made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked thru cruise.118 agent Gillian ... Gillian , needless to say is not at all up to speed dealing with international clients . She failed to understand our requirements and insisted that we provide our information in the form she is accustomed to ( lay out of passport name different from what she is used to. Upon confirmation of sequence of name for our airline tickets , one of my friends was asked to reissue her airline ticket at an extra cost of 6xx pounds because her name sequence was not correct.... we asked that name sequence be changed but Gillian of cruise.118 and Bianca of Vikings cruise liner said " not possible " and insisted that my friend buys / reissue a whole new airline ticket . To us , this is totally unacceptable as I think if there is a will , there is a way for Gillian and Bianca to help us out ... until now this issue has still not been resolved and I hope this survey gets to someone who can help solve the issue ... I can be contacted at email 'anneyclau@yahoo.com.hk ' for further discussions, our departure for odessa to Kiev cruise is July 26. thanks and I look forward to hearing from someone who can help us resolve this air ticket issue”

Helpful Report

Posted 7 years ago

Thank you for your review, We appreciate all positive or negative reviews and we always strive to get the best we can. I have had a look at the notes throughout the booking, I must politely advise that you have previously admitted fault with regards to the name. As there has been no error by Cruise 118 on this booking, any amendments may result in additional charges . Due to the airline having already ticketed the flight, a new ticket would have to be issued, unfortunately this will result in additional charges from the airline. I am sorry about the issue you are facing but if you do choose to board the aircraft without the correct documentation you may not be able to fly and would not be covered until a new ticket is purchased.

Posted 7 years ago

“I haven’t received any acknowledgment of my booking. Awaiting details with interest and a lack of patience”

Helpful Report

Posted 7 years ago

Thank you Mrs Norris for your review. I am sorry you have not received any acknowledgement of your booking. I have had a look at your booking and can see that your booking confirmation was sent to you on the 31st May by Susan via email, also your invoice was sent to you via email on the 4th June. Sometimes emails can go into the junk/spam folder of your inbox. Please can you check if they have gone into that folder. I have resent them for you as well. I will also ask one of our customer service concierge to give you a call to check you have received them. Kind regards, Angela

Posted 7 years ago

“The person I spoke to was Sue Thomas. She was friendly, helpful and informative.”

Helpful Report

Posted 7 years ago

Thank you Mrs Hendry for your review about the service you have received from Sue Thomas. I am pleased that you found Sue to be friendly, helpful and informative. Thanks again for choosing River Voyages.

Posted 7 years ago

“THERE WAS A RIVER.”

Helpful Report

Posted 7 years ago

Thank you for leaving your comments Susan Proud.

Posted 6 years ago

“Sophie Milligan was friendly and helpful and provided me with the updated information I needed.”

Helpful Report

Posted 7 years ago

Thank you Sue for your review. I am so pleased Sophie Milligan was able to assist with your booking finding the information you required. Thank you for booking with River Voyages.

Posted 7 years ago

“We requested a specific river and connecting arrangements and our concierge Simon arranged to our expectation.”

Helpful Report

Posted 7 years ago

Thank you for leaving a review Mr Lionel John Barker. I am so pleased that Simon was able to find your requested river cruise along with the perfect connections. Thank you again for your booking.

Posted 7 years ago

“Efficient and friendly service - lots of information offered regarding excursions, airport parking etc.”

Helpful Report

Posted 7 years ago

Thank you so much for your 5 star review. We strive to be the best and deliver an exceptional service. Thank you again for your booking.

Posted 7 years ago

“Most pleasant lady who was most helpful”

Helpful Report

Posted 7 years ago

Thank you for leaving a review. I am pleased that our concierge was pleasant and helpful. Thanks again for choosing River Voyages.

Posted 7 years ago

“Very informative chat, helpful as I was enquiring about special mobility circumstances for my husband.”

Helpful Report

Posted 7 years ago

Thank you for your review Mrs Dunsdon, I am so pleased that the concierge was able to provide you with helpful information about your enquiry. I hope you and your husband has a fantastic time. Thanks for choosing River Voyages.

Posted 7 years ago

“I have contacted the cruise company on several occasions and every time the representative has been very professional and very proficient. Today Sophie Milligan replied as promised with a very satisfactory answer. I recommend this company without hesitation”

Helpful Report

Posted 7 years ago

Thank you do much for taking the time to leave a review. I am so pleased that Sophie was bale to help you with your question today and that you have experienced professionalism throughout your booking journey. Thank you so much for your recommendation. I hope you have a wonderful time on your holiday. Thanks again for choosing River Voyages.

Posted 7 years ago

“Sophie Milligan was very friendly & helpfully”

Helpful Report

Posted 7 years ago

Thank you Roger Proud for your lovely review about Sophie, I am so happy that Sophie was able to help you with your booking today. Thanks again for choosing River Voyages and I hope you have a fantastic holiday.

Posted 7 years ago

“Good friendly service.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review about the good and friendly service you have received. Thanks for choosing River Voyages.

Posted 7 years ago

“Very helpful staff.”

Helpful Report

Posted 7 years ago

Thank you Kathryn Brousson for your review about the service you have received from our very helpful concierge. I am so pleased that they were able to help you with your query. Thanks again for choosing River Voyages.

Posted 7 years ago

“I have contacted 3 concierges in connection with this holiday on each occasion I have been very impressed with the service which has been provided and the pleasant attitude of each of them. The three concierges were Rachael Butterworth, Gillian Stark and Lia George. Thank you very much for your assistance.”

Helpful Report

Posted 7 years ago

Thank you Ken Scott for your lovely review about the impressive service you have received from Gillian, Rachael and Lia, I am so pleased that all three of them was able to provide you with great service and a pleasant attitude. I will make sure they are aware of your review. Thanks again for choosing River Voyages.

Posted 7 years ago

“Polite and helpful responses.”

Helpful Report

Posted 7 years ago

Thank you John Ellery for your review about the polite and helpful responses you have received from out concierge. Thanks again for choosing River Voyages.

Posted 7 years ago

“instant answers and help re booking”

Helpful Report

Posted 7 years ago

Thank you for the time taken to post this review, we are pleased to hear you were able to find your perfect holiday. Kind regards For and on behalf of WTH (UK) LTD Chelsie Foster Customer Relations Manager Phone: 0207 138 8302 The Bridge, Unit 4, Moorland Gate Business Park, Cowling Road, Chorley, PR6 9FE WTH (UK) Ltd is a member of ABTA and part of World Travel Holdings, the largest cruise retail business in the world.

Posted 7 years ago

“Sophie was helpful in answering my queries. Thank you”

Helpful Report

Posted 7 years ago

Thank you for your kind comments regarding Sophie, we will ensure Sophie received the recognition that she deserves. Kind regards For and on behalf of WTH (UK) LTD Chelsie Foster Customer Relations Manager Phone: 0207 138 8302 The Bridge, Unit 4, Moorland Gate Business Park, Cowling Road, Chorley, PR6 9FE WTH (UK) Ltd is a member of ABTA and part of World Travel Holdings, the largest cruise retail business in the world.

Posted 7 years ago

“Helen was very helpful and efficient without being too pushy.Looking forward tour first river cruise.”

Helpful Report

Posted 7 years ago

Thank you Roy for your lovely review, We are so pleased to hear Helen was able to assist you and we will ensure he receives the recognition that she deserves. Many thanks For and on behalf of WTH (UK) LTD Chelsie Foster Customer Relations Manager Phone: 0207 138 8302 The Bridge, Unit 4, Moorland Gate Business Park, Cowling Road, Chorley, PR6 9FE WTH (UK) Ltd is a member of ABTA and part of World Travel Holdings, the largest cruise retail business in the world.

Posted 7 years ago

“Polite and efficient.”

Helpful Report

Posted 7 years ago

Hello and thank you so much for your review, We look forward to assisting you with your holiday and if there is anything else we can help with please do not hesitate to ask. Kind regards For and on behalf of WTH (UK) LTD Chelsie Foster Customer Relations Manager Phone: 0207 138 8302 The Bridge, Unit 4, Moorland Gate Business Park, Cowling Road, Chorley, PR6 9FE WTH (UK) Ltd is a member of ABTA and part of World Travel Holdings, the largest cruise retail business in the world.

Posted 7 years ago

“First and foremost for me was the fact that I didn't feel pressurised into making an immediate decision and left it overnight to consider. We knew that we wanted a River Douro cruise and after discussing with Erin on a number of occasions during the day, it came down to a choice of two different options. Erin was patient, telephoned when she said she would and provided me with an exciting cruise choice. I agonised overnight over the enticing dilemma and decided to go with the one that virtually matched my initial criteria. All major aspects of my requirements have been met and I am well satisfied with Erin and her work to satisfy my preferences. Looking forward to Viking River Cruises trip on Portugal's River Douro in 2019.”

Helpful Report

Posted 7 years ago

Dear Mrs Chesterman We are so pleased to hear you were able to find the perfect cruise for yourself and thank you so much for your lovely comments regarding Erin's service. I will ensure Erin receives the recognition she deserves. Kind regards For and on behalf of WTH (UK) LTD Chelsie Foster Customer Relations Manager Phone: 0207 138 8302 Email: Chelsie.foster@cruise118.com The Bridge, Unit 4, Moorland Gate Business Park, Cowling Road, Chorley, PR6 9FE WTH (UK) Ltd is a member of ABTA and part of World Travel Holdings, the largest cruise retail business in the world.

Posted 7 years ago

River Voyages is rated 4.8 based on 1,976 reviews