River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Problem free booking so far with Gillian Stark”

Helpful Report

Posted 8 years ago

“Nothing seemed to much trouble when I enquired about a Danube Cruise, Susan Burton came back to us with tailored suggestions after noting our detailed requirements. When we emailed back the following day (Sunday) to confirm our booking Susan was offered so we received an out of office message however, her colleague Emma Gray picked up a copy of the email and contacted me, went off and spoke with cruise line came back with a few options and we then confirmed our choice and booking, excellent service. Finally, the finishing touch was Emma sending confirmation email and stating that booking had been completed on behalf of her colleague Susan Burton, excellent.”

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Posted 8 years ago

“Susan was so positive when I spoke to her. I was half hearted about a river trip but she made me feel it was a good idea and that she would help get an interesting cabin: which she did. No question seemed too difficult - such as flights at sociable times, airports.”

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Posted 8 years ago

“River Voyages were brilliant start to finish with my river cruise booking. I can't speak highly enough about their Concierge Service.”

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Posted 8 years ago

“I cannot comment until I have received the holiday which you have advised me on.”

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Posted 8 years ago

“Very Efficient”

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Posted 8 years ago

“Very good first time experience - I will definitely consider using River Voyages services again Many thanks”

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Posted 8 years ago

“Looked after from start to finish! Excellent!!”

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Posted 8 years ago

“Erin was excellent in answering all questions and putting together the cruise.”

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Posted 8 years ago

“Responses from Simon were particularly helpful, particularly as he offered flexibility while information was gather by me.”

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Posted 8 years ago

“Friendly, efficient and very helpful”

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Posted 8 years ago

“A wonderful holiday. The service was excellent with all the little extras that make a perfect holiday. Well thought out, the guides were very knowledgeable and the receivers used made it so easy to hear even if you lagged behind a little. Good food, good accommodation, good service, what more could you want. Well done.”

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Posted 8 years ago

“that must be a joke, i am certainly not happy with the service. two days after booking a river cruise, receiving an email from the manging director with offers several hundred pounds cheaper than we paid just two days before, and when approached they refused a refund to cancel the cruise, very poor.service.”

Helpful Report

Posted 8 years ago

Dear Mr Phillips Firstly, I apologise for the time it has taken to reply. As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am sorry that you are not happy with the service you have received and I apologise if after booking, a cheaper deal became available. We deal with fluid pricing in that any of our suppliers can change their offers at any time. I can however understand your frustration with the situation. I hope you have a lovely holiday, if you have any further queries please do not hesitate to get in touch. Yours Sincerely Customer Relations Department. River Voyages

Posted 8 years ago

“Very friendly,helpful advice by Sue Thomas. Would definitely recommend Rivervoyages.”

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Posted 8 years ago

“Everything”

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Posted 8 years ago

“Excellent advice”

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Posted 8 years ago

“excellent service the most helpful I have come across in a long time felt your agent Sue Thomas was really doing her best to accommodate our needs/requests rather than just selling us a holiday.”

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Posted 8 years ago

“Clear and concise. A very pleasant and helpful concierge”

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Posted 8 years ago

“The service I received from River Voyages was excellent.”

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Posted 8 years ago

“The two representatives we spoke to Emma Grey and Helen Conway were both knowledgeable, very helpful, and guided us to the Danube cruise that we are looking forward to”

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Posted 8 years ago

River Voyages is rated 4.8 based on 1,977 reviews