River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had initially been hesitating on booking a river cruise with River Vovages but have taken the plunge and booked a cruise for 2 after my webchat with Simon, who was very helpful..”

Helpful Report

Posted 6 years ago

Good Afternoon, Many thanks for taking the time to leave your fantastic feedback on the service that you have received from Simon at River Voyages. We hope you have a lovely time on your cruise!

Posted 6 years ago

“Sue Thomas was very good but general communication with the company slow and difficult both by email and by phone. Bomabarded daily by sales promotional ads but took a relatively long time to actually get confirmation of the booking. Could do better.”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your feedback. We are sorry to hear that you are not satisfied with the service that you have received from ourselves. If you would like to be removed from our marketing you can contact our customer service team on 0800 107 1281 and they will be able to asst you with this. Here at River Voyages we strive to give the best possible service and appreciate your feedback. We are sorry that you are unhappy.We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Wish hope you have a lovely holiday.

Posted 6 years ago

“I am very impressed with River Voyages your adviser went to great lengths to book the river cruise for us to celebrate my husband's 80th birthday.”

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Posted 6 years ago

Good Evening, Thank you very much for your review. It's wonderful to hear that you are pleased with the service that you have received from River Voyages. We hope you have a lovely time on your cruise celebrating your husbands 80th Birthday.

Posted 6 years ago

“The River cruise I booked on the 2/3/2019 was booked with Sue Thomas. I have booked all 4 of the river cruises we have done, with Sue and I wouldn't go to anyone else. Sue is always very friendly and is prepared to go that "extra mile" to get the best deal that is available. Sue possesses excellent Customer Care skills and I have recommended her to many friends of mine. Well done Sue and many thanks for your excellent assistance.”

Helpful Report

Posted 6 years ago

Dear Mr Alan John White, Thank you so much for taking the time to leave your excellent feedback on the wonderful service that you have received from Sue Thomas. It's a pleasure to hear that Sue went the extra mile to assist with your booking and find you the best deal. We appreciate your high recommendation and we hope you have a lovely holiday!

Posted 6 years ago

“Excellent service, knowledgeable staff and a good price. I’d definitely book through this company again,”

Helpful Report

Posted 6 years ago

Good Evening Fiona Bundell, Many thanks for taking the time to review the excellent and knowledgeable service that you have received from River Voyages. We wish you a wonderful time on your cruise!

Posted 6 years ago

“This is the first time I have booked a river cruise with River Voyages and I was very impressed with Emma. She was so helpful and very efficient.”

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Posted 6 years ago

Hello Mrs Mary Cook, Thank you very much for your feedback. It's fantastic to hear that you are happy with the helpful and efficient service that our concierge Emma has provided. We would like to wish you a wonderful time on your cruise!

Posted 6 years ago

“Gillian Stark should have wings & a halo. There is nothing like trying to book a holiday on line when you are of the Luddite generation to leave you with a headache & a lot of problems Not today, all my questions answered with kindness & patience. Thank you very much Gill, Regards, Bee.”

Helpful Report

Posted 6 years ago

Good Evening Bee Phelps, Thank you for your thumbs up!! It's very satisfying to hear your excellent comments on the wonderful service that you have received from our concierge Gill Stark. Gill is a pleasure to our company. Please be assured that she will be recognised for the excellent service that she has provided. Have a lovely time on your cruise!

Posted 6 years ago

“The holiday consultant was fabulous & knowledgeable and very helpful.”

Helpful Report

Posted 6 years ago

Dear Mrs Sheila McDermott, Many thanks for taking the time to leave your 5* review on the knowledgeable and helpful service that you have received from our concierge at River Voyages. We hope you have a lovely time on your cruise!

Posted 6 years ago

“I found the folk at River Voyages very helpful, especially as most of our communication was done via email. They answered my questions and explained things clearly.”

Helpful Report

Posted 6 years ago

Good Evening, Many thanks for taking the time to leave your kind comments on the helpful service that you have received from River Voyages. It's wonderful to hear that all of the questions that you had were answered in a clear manner. We wish you a fantastic time on your cruise!

Posted 6 years ago

“Simon was extremely good and helped me finalise my booking”

Helpful Report

Posted 6 years ago

Hello Mr Alexander Anderson, Many thanks for taking the time to leave your feedback on the helpful service that you have received from our concierge Simon. We hope you have a wonderful time on your cruise!

Posted 6 years ago

“Emma was very easy to talk too and explained everything to me. Have booked 2 previous river cruises with you and have found everyone helpful and polite.”

Helpful Report

Posted 6 years ago

Good Evening Mrs Caroline Elizabeth Gregory, Thank you very much for your lovely feedback. It's great to hear that you are pleased with the helpful and polite service that you have received from our concierge Emma. We wish you a wonderful time on your cruise!

Posted 6 years ago

“Gill took care of our groups needs and a great lady, nothing to much, prompt very pleasant lady. If the ship is as good as the customer service then we are all in for a great time”

Helpful Report

Posted 6 years ago

Dear Mike Clarkson, We would like to take this opportunity to thank you for choosing to book with River Voyages and taking the time to review the prompt and pleasant service that Gill has provided. We wish you a fantastic time on your cruise!

Posted 6 years ago

“Many thanks to Gillian Stark today for her help in booking another holiday with Riviera Cruises.”

Helpful Report

Posted 6 years ago

Thank you very much for your feedback on the helpful service that you have received from our concierge Gillian Stark. We hope you have a lovely time on your cruise!

Posted 6 years ago

“Danielle continues to give excellent help.”

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Posted 6 years ago

Good Evening, Thank you for your feedback on the excellent service that you have received from Danielle. We hope you have an excellent time on your cruise!

Posted 6 years ago

“Helen Conway was great. Answered all our questions and explained fully the booking process. She had experienced the cruise we selected and we are really looking forward to it. Thanks Helen,”

Helpful Report

Posted 6 years ago

Good Evening, Thank you very much for your 5* feedback on the service that you have received from Helen Conway. We hope have a wonderful time on your cruise!

Posted 6 years ago

“Gillian was attentive and very helpful. Would recommend her to anyone.”

Helpful Report

Posted 6 years ago

Hello Karen Cokayne, Many thanks for your lovely feedback. It's great to hear that Gillian assisted with your booking in a attentive and helpful manner. We hope you have a fantastic holiday!

Posted 6 years ago

“Booked a river cruise with Simon Collinge for the second time. Very helpful advice, with a friendly manner.”

Helpful Report

Posted 6 years ago

Dear Mr John Val Turner, Thank you very much for your lovely review on the helpful service and advice that you have received from Simon Collinge. We wish you a wonderful time on your cruise!

Posted 6 years ago

“Danielle who I spoke to today regarding flight changes which is very reassuring and offered to help me in anyway I needed she answered all my questions”

Helpful Report

Posted 6 years ago

Dear Brenda Smith, Many thanks for your kind review. It's fantastic to hear that Danielle assisted with your booking. Answering all of the questions that you had. Thank you again for choosing to book with River Voyages. We wish you a wonderful time on your holiday!

Posted 6 years ago

“Treated courteously, prompt replies to questions, details and dates revisited a few times so that I understood. Friendly staff. Time given to reflect on price. And price was competitive against other companies. Unable to give a star rating. But would say 5 ...very inclined to recommend to friends.”

Helpful Report

Posted 6 years ago

Dear Teresa, Thank you for your 5* review. We are so pleased that you are happy with the excellent service that you have received at River Voyages. We work extremely hard here at River Voyages to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. We hope you have a lovely time on your cruise!

Posted 6 years ago

“Immediate solution to my request. Very helpful. A holiday was found, described, booked and paid for within twenty minutes.”

Helpful Report

Posted 6 years ago

Thank you for your lovely review. It's great to hear that you are happy with the helpful service that we have provided. Have a wonderful time on your cruise!

Posted 6 years ago

River Voyages is rated 4.8 based on 1,977 reviews