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River Voyages Reviews

4.8 Rating 1,977 Reviews
97 %
of reviewers recommend River Voyages
4.8
Based on 1,977 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read River Voyages Reviews
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Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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We were rather confused when we started to receive calls from different subsidiaries touting for our business but managed to resolve matters. Staff were very pleasant and efficient and our booking was completed in a very pleasant and efficient manner.
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Posted 7 years ago
I've booked several times with yourselves. The service I receive is always excellent & if I have any queries after I've booked, there's always a friendly & helpful concierge at the end of the phone if my personal concierge is unavailable
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Posted 7 years ago
Jill was a pleasure to book with. Such a lovely lady made the experience so easy.
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Posted 7 years ago
My enquiry and booking were dealt with in a courteous and professional manner, documentation forwarded promptly and the same representative followed up prior to the start of the holiday.
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Posted 7 years ago
This is second cruise we've booked through you this year. Both times have been stress free . Will always use your services .
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Posted 7 years ago
Helpful service, found what I wanted,
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Posted 7 years ago
Great deal
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Posted 7 years ago
Simon was very helpful, explained everything clearly as this is the first time booking this type of holiday.
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Posted 7 years ago
I found the whole process of enquiry through to booking a holiday through River Voyages very efficient and helpful. Thank you to your member of staff Helen C.
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Posted 7 years ago
All my questions were answered plus extra information was given.
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Posted 7 years ago
The concierge was helpful, knowledgeable and explained everything clearly
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Posted 7 years ago
our first river cruise & working on a tight budget. Susan Burton was superb - worked with us to find the right cruise; answered all our questions; was obviously well versed in river cruises - cant praise her enough. had a slight problem on the insurance cover; spook to Gill- didn't get her surname but she was also very helpful; efficient & friendly. I've spoken to two of your colleagues & the level of service we received was exceptional. I have to say that both Susan & Gill are a credit to your organisation & I wouldn't book any future river cruises with anybody else. I have also been recommending some friends of ours to call River Voyages for their river cruise. rgds ian lloyd
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Posted 7 years ago
Emma was very friendly, helpful and efficient running through all the options. Everything was organised quickly and any questions were answered very thoroughly. Sandy Menzies.
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Posted 7 years ago
The lady who took our booking was first class knowledgeable and very friendly
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Posted 7 years ago
we booked our Riviera cruise easily and with absolutely no problems
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Posted 7 years ago
I could not fault Sue Thomas for all her help in organising our last holiday and thank her for the one next year.
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Posted 7 years ago
I found Emma Gray to be responsive to our needs which weren't exactly as the Cruise Brochure. Sadly my other experiences with River Voyages would make me question the quality of personnel. Before I booked I requested Emma to phone back when available, she did but not as a follow up request which had been placed with one of her colleagues. On 5th September I tried to obtain some information and confirm an aspect of the booking with your Customer services (I believe the Concierge to be only a Sales Person despite the glorious title). I got through and spoke to Rachel(?), I explained the information I wanted confirmed and requested that she call me back with the answer, to date 12/9/17 11.23 I have not had a response, if this is the standard of your customer care then I regret that I will be thinking seriously about using your services in future.
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Posted 7 years ago
always attentive and helpful to support the customer's needs.
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Posted 7 years ago
Brilliant
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Posted 7 years ago
Good, easy experience.
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Posted 7 years ago
River Voyages is rated 4.8 based on 1,977 reviews