River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Keeley was very helpful indeed and answered all my questions. She was very thorough, polite and a pleasure to talk to. Thank you!”

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Posted 7 years ago

Thank you so much for your review. I am so glad Keeley was able to help you and set your mind at ease. Keeley always gives her best when dealing with her customers so I am pleased she made the experience a polite one. Thanks again for choosing River Voyages for your river cruise, i am sure you will have a fantastic time.

Posted 7 years ago

“The reason is that Gillian was very helpful,informative,and gave us a few other Options than we thought were available.”

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Posted 7 years ago

Thank you for taking the time to leave a review, and I am so glad that Gillian was able to give you a few options to look through and was helpful too. Thanks again for booking with River Voyages.

Posted 7 years ago

“Gillian Stark responded very quickly (on a Sunday) by phone to my query regarding adding 2 extra nights in Cologne following a cruise from Basle with Riviera Travel. She was most friendly and helpful and made the necessary arrangements on the same day. She also e-mailed me the paperwork the next day. Thanks Gill, it was also very nice to speak with someone who had a Geordie accent, reminding me of my earlier life in Northumberland.”

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Posted 7 years ago

Thank you so much for your review. Gillian is one of most experienced concierge and nothing is too much trouble for her, and i am so pleased she was able to help you. Thanks again for booking with River Voyages, and I hope you have a wonderful holiday.

Posted 7 years ago

“Helen Conway was very thorough in her research for the trip we wanted - a Danube cruise Budapest to Bucharest. Hopefully the Avalon cruise ship Illumination will live up to our standards - and to Helen's.”

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Posted 7 years ago

Thank you so much for your review. Helen is one of our more experienced River Concierge and she is always happy to go the extra mile to make sure your experience is what she to would expect. I hope the Avalon illumination will be fantastic. I will look forward to hearing more about it upon your return. Thanks again for booking with River Voyages.

Posted 7 years ago

“Some friends invited us to join them on a cruise they had already booked. I rang and Gill quickly managed to book us on the same one and it was all done in a matter of minutes; wonderful!”

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Posted 7 years ago

Thank you for your review. I am so glad Gill was able to find the same cruise and made the process quick and easy. I hope you have a wonderful time on your holiday with your friends. Thanks again for booking with River Voyages.

Posted 7 years ago

“In particular, our cruise concierge Helen, who is able to sift through complicated options whilst makeing the process seem possible in an extremely positive and patient way. She has an excellent and skilled manner with people, including my elderly mother (with whom many young staff members might have got impatient).”

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Posted 7 years ago

Thank you so much for your lovely review. I am sure Helen is grateful for your time and patience while she looked into the ideal cruise for you. Helen is one of most experienced River Concierge and i know she is quite happy to go above and beyond to make sure your experience is second to none. Thanks again for choosing to book with River Voyages. I hope you and your mother have a wonderful time on your cruise and we are looking forward to hearing all about it when you return.

Posted 7 years ago

“Helen made the booking process very easy and was able to find a river cruise to suit out timings, preferences and budget”

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Posted 7 years ago

Thank you Mr Hunwick for taking the time to tell us of your experience with Helen. I am so pleased Helen was able to find a suitable cruise to meet all of your needs and making the booking process so easy. Thank you for choosing to book with River Voyages, and i am sure you will have a fantastic time on your cruise.

Posted 7 years ago

“Thank you Helen for talking me through what to expect from River cruising. Having experienced many ocean cruises we were looking for something a little different. Your knowledge and explanations convinced us to do a Rhine cruise in August - can’t wait!”

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Posted 7 years ago

Thank you Judith Dixon for your review. I am so pleased that Helen was able to set your mind at ease with regards to River cruising. I bet you can't wait for your new experience on the Rhine river cruise. I am sure you will have a fantastic time. Thanks for choosing to book with River Voyages.

Posted 7 years ago

“Helen is very knowledgeable and friendly. Made the booking process very simple”

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Posted 7 years ago

Thank you for your review, and i am so pleased that your process was made simple by Helen. Helen is one of our highly experience River concierge. Thank you for choosing to book with River Voyages. I hope you have a wonderful time on your cruise, and hope to hear all about it upon your return.

Posted 7 years ago

“We booked our River Cruise over the phone and we found that the young lady Claire Kettering , who dealt with our booking was extremely helpful , kind and very patient with us while we dithered somewhat over some of the choices on offer . Many thanks for employing such capable and friendly advisors !”

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Posted 7 years ago

Thank you for taking the time to review our service, I have passed them on to Claire and her line manager who are both delighted to hear such lovely comments. Have a great time on your cruise, we look forward to hearing all about it on your return.

Posted 7 years ago

“Claire dealt with our enquiry and booking in a very friendly and professional manner.”

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Posted 7 years ago

Excellent we are delighted that you were happy with our service

Posted 7 years ago

“Claire Ketteringham, our Sales Concierge in River Voyages, provided my wife and me with exceptional service when we were trying to book a river cruise on the Douro. We had got suitable dates agreed for the type of cabin we wanted when we discovered that the residential home couldn't take my mother-on-law then! This didn't faze Claire at all; after we'd identified dates she could be taken Claire quickly located another company with a similar cruise and got the flights from Dublin to work as well! Claire also briefed us on what we should expect and answered all our queries fully. Truly exceptional service.”

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Posted 7 years ago

Ah what lovely comments we are just happy that we managed to get you all booked on to your well deserved break. Enjoy your cruise, we look forward to hearing all about it on your return

Posted 7 years ago

“This was our first river cruise from River Voyages. Our concierge was Helen Conway who dealt with our enquiry in a friendly but professional manner. I am sure Helen went beyond her call of duty but we do appreciate it. Looking forward to our cruise in August.”

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Posted 7 years ago

Thank you for your kind comments, we do work hard to ensure every customer feels special, its a lot of money to spend so it is incredibly important for us that we get it right. That said it will be worth every penny, have a lovely time on your first river cruise, we look forward to hearing all about it on your return.

Posted 7 years ago

“Helen was excellent. All aspects of our booking were dealt with in a friendly and very efficient manner. She is a credit to her firm.”

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Posted 7 years ago

Thank you, I have passed your comments onto Helen and her line manager who are both delighted to hear such lovely feedback. Enjoy your cruise.

Posted 7 years ago

“I just want to thank Claire Ketteringham and everyone who has dealt with my enquiries, including Cruise 118 and Six Star Cruises, regarding the above booking for the APT Reflections of the Rhine on 15/10/18, . It's been a pleasure to deal with you and if our cruise gives us equally good service then we're in for a good time!”

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Posted 7 years ago

Thank you for your lovely comments Margaret, I have passed them on to Claire and her line manager who are both delighted to hear such great feedback. You are going to love the Rhine, its amazing, we look forward to hearing all about it on your return

Posted 7 years ago

“I today made a telephone booking for a Riviera Travel River Douro cruise holiday, departing in October 2018, with your representative named Marcia. Marcia proved to be polite, friendly and handled all aspects of the booking with efficiency and effectiveness, including checking with Ryanair on their Rollator (used by my wife as a walking aid) policy. The terms and conditions were described comprehensively and the resulting documentation was emailed promptly. Without hesitation I would award a 10/10 gold star to Marcia, truly an asset to your company.”

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Posted 7 years ago

Thank you Mr Yates, we are very proud of our team and the service they provide, I have passed your comments on to Marcia and her line manager who are both delighted to receive such lovely feedback. Have a great time, we look forward to hearing all about it on your return

Posted 7 years ago

“I should like to provide positive feedback re Emma Gray. We have just booked two holidays thru Emma for a river cruise with Riviera Travel and a package including an Oceania Cruise. The first holiday In June is with friends and the second to the USA/Canada for my wife and I. The service that Emma has provided in sorting out the holidays and tweaking to suit our needs has been better than excellent. I am pretty certain that she has worked outside her hours to ensure that our questions and variations to the trips have been satisfactorily resolved; she is a credit to your company.”

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Posted 7 years ago

Thank you Ray, Emma is an absolute star, she loves what she does which I think is half the battle !! Have a great time, we look forward to hearing all about both cruises on your return

Posted 7 years ago

“Helen Conway was very efficient and able to help us make a confident choice about our third Viking River cruise, this time to Portugal. Would highly recommend the service Helen gave to us. Excellent. Thank you Helen.”

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Posted 7 years ago

Thank you for your kind comments, I have passed them on to both Helen and her line manager who are both delighted with your kind words. Have a lovely time on Viking, we look forward to hearing all about it on your return.

Posted 7 years ago

“I've booked another Viking cruise with Erin today. This time for 2019. Erin has kindly helped with 5 of my bookings for this year & several in the past, mainly with Viking who are our number 1 cruise line for both ocean & river cruising. Always prompt replying to my e-mails, always offering competitive prices & always so friendly & helpful. She's a credit to the Company.”

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Posted 7 years ago

Thank you for your kind comments about Erin, I have passed them on to Erin and her line manager who are both delighted that you remain happy with our service. We look forward to speaking with you again very soon

Posted 7 years ago

“The River Cruise Concierge listened to my uncertain enquiry and asked practical questions to inform her search. Within a day she delivered an amazing cruise option at an excellent price. Amazing customised service meeting my needs.”

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Posted 7 years ago

Thanks Jo, we are always happy to help, it's never easy picking your perfect cruise as there are so many out there. We look forward to hearing all about it on your return

Posted 7 years ago

River Voyages is rated 4.8 based on 1,977 reviews