River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The advisor that dealt with my booking was named Simon. I cannot find words to say how helpful he was. It is for our 50th Wedding Anniversary so very important to us. If this guy is a type that works there then I hope we picked the right company.”

Helpful Report

Posted 6 years ago

Thank you Mrs Roberts for your kind review. I am so pleased that you are happy with the helpful service you have received from Simon. Please be assured that Simon will be recognised for the service he has provided. We hope you have a wonderful 50th Wedding Anniversary! Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“We spoke with Helen the cruise concierge to book our most recent holiday - a river cruise on the Rhine to Switzerland. Helen dealt with our booking in a very efficient, friendly, and helpful manner. We thoroughly enjoyed our trip. Thank you Helen we hope to use River Voyages again.”

Helpful Report

Posted 6 years ago

Thank you Stella Fraser for your kind review. I am so pleased that Helen assisted with your booking in an efficient, friendly and helpful manner. I am so glad that you had a lovely time on your river cruise on the Rhine to Switzerland. Thank you again for choosing to book with River Voyages! We look forward to assisting yourself with bookings in the future.

Posted 6 years ago

“We booked a Viking River cruise with Erin who was very helpful. After some issues on the cruise we decided to make a complaint and sent off to Viking who said they would deal with issues and contact us via Rivervoyages.com with the agreed ABTA guidelines of 28 days. We received a response within the time frame and were happy with the service received from Rivervoyages and would use again.”

Helpful Report

Posted 6 years ago

Thank you Steve Hooton for your kind review. I am so pleased that Erin assisted with your booking in a helpful manner. I am sorry that you were not completely satisfied with your cruise, I am glad that Erin managed to resolve your issue. We work extremely hard here at River Voyages to ensure that our service is both exceptional and consistent , so it is always a pleasure to hear that our hard work has been recognised. Thank you for choosing to book with River Voyages.

Posted 6 years ago

“We have done quite a few of these and always found the Crew attentive to our varied needs. Janet has been very helpful indeed in helping answer questions and also doing our bookings. We do look forward to these cruises and chatting to like-minded folk. Our thanks to Janet for making this a hassle free holiday at our tender age!! Joan and Trevor”

Helpful Report

Posted 6 years ago

Thank you Joan and Trevor for your kind review. I am so pleased that Janet has assisted with your booking in a helpful manner. We work extremely hard here at River Voyages to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“You should have kept us informed!! Did not contact or consult us after we had our cruise ended prematurely (low water in Danube). After we contacted them they said they had a cheque for compensation which Riviera had supplied and we subsequently received. After we we put off the ship the whole trip was chaos, a very difficult holiday time (hours in coaches and very early starts 4.30 am). The reps (Riviera) didn't know what was happening or wouldn't say. However those that booked directly with Riviera were contact personally by phone and letter.”

Helpful Report

Posted 6 years ago

Dear Mr Mitchell, I am so very sorry to hear of the experience you had on your recent Riviera Travel cruise. It is unfortunate that we have had ongoing issues with different cruise lines due to the low water levels in Europe, causing unavoidable alterations to our guest’s river cruises. It is with regret to inform you that we did not receive any correspondence from Riviera regarding your sailing until the 14th August, where a letter addressed to yourself was received. We subsequently forwarded this letter on the 15th August to your home address. I would like to apologise for any inconvenience caused and if you would like to discus this further please contact us directly. Kind Regards Customer Relations.

Posted 6 years ago

“Once you make contact with a concierge they are very helpful and efficient. However I found it hard to get through the phone line was busy. I left my details for a return call and none was made to me. All I wanted to do was confirm and pay for my cruise. It is no use marketing if nobody is available to help you. Have there been staff cuts because I haven't had this problem previous years. I was also told by voice mail when I phoned on a Saturday that you were closed till Monday. I was very tempted to go elsewhere . I eventually got through and was helped by Simon who was very hepful. Had I done this survey last year I would have rated you Very Good”

Helpful Report

Posted 6 years ago

Thank you for your review, I must apologise for the delay in getting through to us. We have been experiencing high call volume levels due to disruption on the Danube, so I am sorry that you have had experienced this however I am pleased that Simon managed to help you on this occasion and we hope to provide better service to you in the future. If you would like to discuss further, please be in contact with us.

Posted 6 years ago

“Always helpful and willing to find answers to questions about cruises. Very efficient in confirming dates, etc. Always feel my cruise is in safe hands. Thank you.”

Helpful Report

Posted 6 years ago

Thank you Mrs Cramb for your kind review. I am so pleased that you are happy with the efficient and helpful service you have received from ourselves. We work extremely hard here at River Voyages to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“Simon was extremely helpful put him self out for us and it was a very pleasant experience”

Helpful Report

Posted 6 years ago

Thank you Mrs Cazin for your kind review. I am so pleased that you are happy with the helpful experience you have received from Simon, when assisting with your booking. We hope you have a wonderful time on your cruise. Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“The staff were patient and efficient. The holiday pack was cheapskate and gave a very worrying impression of scrimping. The paper tags and wallet were disappointing. Other travel companies we've holidayed with have provided textile tags and even free knapsacks. It made us feel special. There wasn't a map or a word on what weather to expect. We were not offered the Eurostar option. There was no 'added value'.”

Helpful Report

Posted 6 years ago

Thank you for your review Mrs Mullins, I must apologise if you were disappointed in the holiday pack that you received. Each cruise line send out different types of tickets and is completely their packaging that we post to each customer. Please call our customer service team if you have any further question regards this. We hope you enjoyed your cruise apart from this. Kind Regards

Posted 6 years ago

“4 booking through River Voyages which speaks for itself. Helpful advice, particularly with the growing number of cruise lines and plethora of choices.”

Helpful Report

Posted 6 years ago

Thank you for your kind review. I am so pleased that you are happy with the service you have received. We appreciate your repeat business. Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“Helen Conway, the cruise concierge, who dealt with our enquiry and subsequent booking, was very efficient, friendly, patient and helpful throughout. This is the second booking that we have made with Helen, and although the cruise is not until 2019, we are confident that it will be very enjoyable.”

Helpful Report

Posted 6 years ago

Thank you Mrs Piper for your kind review. I am so pleased that Helen has assisted with your booking in a efficient, friendly, patient and helpful manner. We appreciate your repeat business and hope you have a wonderful time on your cruise. Thank you for choosing to book with River Voyages.

Posted 6 years ago

“I spoke this morning to a lady called Danielle who was very efficient and phoned me back promptly with the information i requested.”

Helpful Report

Posted 6 years ago

Thank you Martyn Bishop for your kind review. I am so pleased that Danielle has assisted with your booking in an efficient manner. We hope you have a wonderful cruise. Thank you again for choosing to book with River Voyages

Posted 6 years ago

“Friendly, professional service from both Marcia and Estelle who were able to answer all my questions. I have used River Voyages before and will not hesitate to use them again.”

Helpful Report

Posted 6 years ago

Thank you Kathleen Evans for your review. I am so pleased that the Marcia and Estelle was helpful and efficient. I hope you have a wonderful time on your cruise. Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“very knowledgeable and polite but somewhat persistent with too frequent contacts.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am so pleased that the concierge was helpful and efficient. I hope you have a wonderful time on your cruise. Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“We have just booked our second river voyage with you because our experience on that trip was of a helpful knowledgeable and courteous staff. thank you. We did actually call into your Chorley office to say a personal thank you”

Helpful Report

Posted 6 years ago

Thank you Mrs Binner for your kind review. I am so pleased that you are happy with the service you have received. We work extremely hard here at River Voyages to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“Very efficient, customer friendly and clear on price and inclusions.”

Helpful Report

Posted 6 years ago

Thank you for your kind review. I am so pleased that you have received efficient and friendly service from River Voyages. We hope you have a wonderful holiday. Thank you again for choosing to book with River Voyages.

Posted 6 years ago

Thank you for your review. I am so pleased that you are happy with the efficient and friendly service that you have received. We hope you have a wonderful time on your cruise. Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“Holiday b ooked with every question asked and received good advice. Have every confidence”

Helpful Report

Posted 6 years ago

Thank you Mrs Henderson for your review. I am so pleased that the concierge were helpful and gave you good advice about your holiday. Thanks again for choosing River Voyages

Posted 6 years ago

“Our Cruise Concierge Sue Thomas was very professional and extremely helpful and offered us several options for the cruise experience we were seeking. Once we had decided on a route, she worked hard to ensure the flights were eventually sorted, and we are really looking forward to our holiday. We would certainly use River Voyages again in the future.”

Helpful Report

Posted 6 years ago

Thank you for your review, Mr Phillips. I am so pleased that Sue was able to help you with your booking, Sue is a very knowledgeable concierge. Thanks for choosing River Voyages for your holiday.

Posted 6 years ago

“Gillian Stark has been amazing, gone the extra mile, friendly and helpful. We have been so impressed.”

Helpful Report

Posted 6 years ago

Many thanks for taking the time to email us with your kind comments about Gillian. We work extremely hard here at River Voyages to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised.

Posted 6 years ago

“Helen was first class today. Answering all our questions and collecting all the information that we needed to make a choice of which of two holidays to take. We did not feel rushed into making a decision and it was very helpful to have the benefit of Helen's knowledge and experience.”

Helpful Report

Posted 6 years ago

Many thanks for taking the time to email us with your kind comments about Helen. We work extremely hard here at River Voyages to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised.

Posted 6 years ago

River Voyages is rated 4.8 based on 1,977 reviews