River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have booked our travels previously with River Voyages, both for European and Far East cruise Holidays. We have been very happy and satisfied with the services we received. I would have rated 5*for our previous bookings. So this time round when my husband and I wanted to do the irrywady cruise in Myanmar in December 2018, to celebrate my husbands birthday, I contacted River Voyages. However this time round I have been totally dissatisfied. Initially I was offered the bookings for hotels in Yangon and Mandaly and irrywady cruise in between. Total 14 days trip's itenirary was sent to me. All sounded satisfactory on inspection and so I confirmed my booking and paid the money in full, total of £8950. However after withdrawing the money from my bank the agent came back to me saying that she cannot confirm the hotel bookings in both places Yangon and Mandaly. Hence I should hold on booking my flights, as hotels cannot be garunteed yet and it may take 8 to 10 days to confirm. This was totally unexpected as I do not think it is fair to take the money but not give the garuntee of hotel bookings. I wanted to cancel my trip as I did not want to stay in separate hotels from the other cruise members either. I asked for my money back. This is when I was informed that no money will be refunded. In this instance there has been total lack of transparency and the agent wanted to quickly seal the deal without checking the hotel availabilities. I was misled and I did not expect this from River Voyages. After a lot of arguments, finally I have received a mail to say that hotels have been booked now. But this has left a bitter after taste and it has spoilt our holiday mood. I will have to go now with River Voyages as it is a lot of money for us to loose as we both are pensioners. However I am not happy because I was mislead. I am sure this will not be supported by ATOL ABTA etc i. e. misleading customers.”

Helpful Report

Posted 7 years ago

It is always disappointing when we receive negative feedback. We are profusely sorry if you feel dissatisfied and mislead .That is certainly not our intention. This is especially upsetting after you have received 5 * service from us previously. I understand your frustration that the hotels were on request for a few days however I am pleased this has now been rectified. I hope you have a wonderful holiday. Kind Regards Customer Relations

Posted 7 years ago

“Concierge Gill worked miracles with our request....again!! A great service swiftly organised”

Helpful Report

Posted 7 years ago

Thank you Mrs Lawrence for your kind review on the service that you have received from Gill. We hope you have a fantastic holiday!

Posted 7 years ago

“Helen Conway arranged everything beautifully and quickly for our forthcoming trip to Prague and Danube river cruise. We had previously been told by at least two other river cruise companies that we would not be able to find a trip in November. However, Helen proved them wrong and all the arrangements were finalised in a very friendly and efficient way. Well done, Helen and we will certainly use your company on a future occasion. Thank you. Norma and Maurice Cox, Kent.”

Helpful Report

Posted 7 years ago

Good Afternoon Norma and Maurice Cox, Thank you for taking the time to review River Voyages after placing your booking with Helen. We appreciate your high recommendation of Helen Conway. It is very satisfying to hear that Helen assisted with your booking in a friendly and efficient manner, managing to book you on your River Cruise in November. We wish you a wonderful time on your Prague and Danube Cruise! Thank you again for choosing to book with River Voyages.

Posted 7 years ago

“I phoned with a number of questions regarding our upcoming cruise. The phone was answered promptly by Beth Gallery one of the River Cruise's service concierge's and she was brilliant. She had answers to all my questions and allayed all my fears regarding accommodation and my wife's mobility scooter and organised a couple of other requests I had. Excellent work Beth and River Voyages, Thank you.”

Helpful Report

Posted 7 years ago

Thank you Nick Andrews for leaving your review and your complimentary comments about Beth, I am so pleased that she was able to help you with your booking with her exceptional service. Thank you again for booking with us.

Posted 7 years ago

“Thanks Helen for your help to book our river cruise next summer! Being on the opposite side of the world (NZ) time difference was not an issue in communications, your assistance and advice are very much appreciated. Hope to do more cruising with River Voyages!”

Helpful Report

Posted 7 years ago

Good Afternoon Thomas, We appreciate you taking the time to review River Voyages following your booking with Helen. It is lovely to hear your kind comments on the excellent service you have received from Helen. Who adapted to the time difference and assisted with your booking in a helpful manner. We wish you an excellent time on board your River Cruise next summer!

Posted 7 years ago

“Claire was very knowledgable and excellent at doing her job. She made it a pleasure to do business with your company and I would recommend it to anyone contemplating a river cruise or any holiday for that matter.”

Helpful Report

Posted 7 years ago

Good Afternoon, Thank you for booking with Claire at River voyages and taking time to review the excellent service that she has provided. It is very satisfying to read your kind comments on the knowledge service you have received from Claire. Please be assured that Claire will be recognised for the service that she has provided. We wish you a wonderful time on your cruise!

Posted 7 years ago

“Good value for money, friendly and quick service”

Helpful Report

Posted 7 years ago

Dear Katia Lighfoot, Thank you for reviewing the friendly and quick service that you have received from ourselves. I am glad that the concierge found you a great deal. Thank you again for choosing River Voyages.

Posted 7 years ago

“I needed to speak with someone from the concierge team to amend some details and was put in touch with Beth Gallery. She made the necessary changes and was very helpful with other queries. I felt Beth genuinely wanted to help and was very reassuring answering my questions. Thank you Beth.”

Helpful Report

Posted 7 years ago

Hello Valerie McAuley, What a lovely review about our concierge Beth Gallery! It is very satisfying for us to read your kind comments on the helpful service that you have received from Beth. Making all of the necessary changes to your booking and answering your questions to her best potential. Thank you for choosing to book with River Voyages.

Posted 7 years ago

“Sadly my first booking with you resulted in a cancellation but I couldn’t be more impressed with the service and was very pleased with the end result when rebooking the cruise. A big thank you to Sue Thomas.”

Helpful Report

Posted 7 years ago

Dear Mr Jeffery Runciman, We would like to take this opportunity to thank you for booking with River Voyages. We appreciate your high recommendation of ourselves. I am sorry that you had to cancel your first cruise. However I am so glad that Sue Thomas was able to assist you with the process of rebooking your cruise. Wish wish you a wonderful time on your Cruise!

Posted 7 years ago

“You have a Star in Erin”

Helpful Report

Posted 7 years ago

Mr Robert Hedger Irving, Thank you for choosing to book with River Voyages and taking the time to review the excellent service that you have received from Erin. We hope have a lovely time on your River Cruise!

Posted 7 years ago

“We have dealed eewith Erin who booked our river cruise on the Rhine in july. Her service regarding any questions we had were answerd promply and that is why we booked our next trip next year with her in September to Budapest to the Black Sea. Her service in 100% and nothing is too much for her even outside working hours. You have a star in Erin.”

Helpful Report

Posted 7 years ago

Dear Mr Robert Hedger Irving Thank you for your 5* review following your booking with Erin at River Voyages. I am so glad that you are happy with the excellent service you have received from Erin going above and beyond to assist with your booking. We appreciate your repeat business and We'd like to wish you a superb time during your River Cruise to Budapest and the Black Sea in September!

Posted 7 years ago

“The service and advice we got from Cruise Concierge Gillian Stark was excellent and her colleague Sofie has also been helpfull when Gill was not available.. Gill has also impressed my friend Robert and his wife who has also booked the same cruise and will be travelling with me and my wife.”

Helpful Report

Posted 7 years ago

Anne and Gerry White Thank you for taking the time to review River Voyages after placing your booking with Gill. We appreciate your kind comments regarding the excellent service that you have received from Gill Stark and Sofie in her absence. Please be assured that Gill with be recognised for the excellent service that she has provided. We wish you both a fantastic time on your cruise!

Posted 7 years ago

“Very advice from Helen Conway on this our first booking with River Voyages. Bit mean though I thought for charging us £100 for booking business class flights . Helen was away when I first tried to upgrade the day after receipt of your booking confirmation so waited until after the weekend to contact you with regard to thids change. Still looking forward to our trip in September”

Helpful Report

Posted 7 years ago

Peter Bingham Thank you for your review. I am glad that you happy with the advice that you have received from Helen Conway when booking your cruise. I am pleased that you are looking forward to your River Cruise in September! We apologise that you are unhappy with the £100 charge that has occurred for booking your business class flights. If you would like to contact our customer relations department they will be more than happy to investigate this for yourself. They can be contacted on TEL: 0207 785 0245.

Posted 7 years ago

“Organisation and positive assistance. Good knowledge from Gill Who has handle both our bookings. Would recommend her!”

Helpful Report

Posted 7 years ago

Hi Hilary Lawrence, We'd like to take this opportunity to thank you for booking with River Voyages and are delighted to hear that you are pleased with the organised,positive and knowledgeable service that you are received from Gill. We appreciate you repeat business and look forward to assisting with your bookings in the future.

Posted 7 years ago

“Gill was very helpful on the phone, as we had seen a river cruise but do not fly. She sent us 4 holidays where we wanted to go and on the dates we had asked for. All is now booked up for next year , with rail travel to and from our ship. Thank you for your help and guidance.”

Helpful Report

Posted 7 years ago

Hi Cloe, thank you for your kind words about Gill. I am happy that Gill assisted with your booking in a helpful manner, arranging your four holidays for you on your preferred dates,with excellent guidance. Please be assured that Gill will be recognised for the excellent service she has provided. We hope you have a brilliant time on your River and Rail cruise next year!

Posted 7 years ago

“We have just spent a most wonderful week on board the Lord Byron. Fabulous places and trips very dedicated staff and exceptional food. This was our third river cruise never been disappointed so much so just booked for next year can’t wait.”

Helpful Report

Posted 7 years ago

Thank you so much for taking the time to write ourselves this great review. We are so glad that you have had a wonderful week on board the Lord Byron. We appropriate your repeat business and hope that you have a brilliant time on your next River Cruise!

Posted 7 years ago

“My cruise consultant was Helen Conway, upon learning we had never been on a river cruise before, went out of her way to go through every detail with us, very impressed with the service.”

Helpful Report

Posted 7 years ago

Thanks for taking the time to leave us feedback on the brilliant service that you have received from Helen Conway. Who went out of her way to go through every detail of your River Cruise. We hope you have a lovely time on your first River Cruise! Please keep ourselves updated with how your Cruise goes.

Posted 7 years ago

“always helpful and efficient.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am so pleased that you are happy with the service you have received from ourselves. We hope you have a wonderful time on your cruise. Thank you again for choosing to book with River Voyages.

Posted 7 years ago

“Could not have been more helpful and informative. Great assistance and prompt on returning calls.”

Helpful Report

Posted 7 years ago

Thank you for your review about the polite and helpful responses you have received from out concierge. Thanks again for choosing River Voyages.

Posted 7 years ago

“Professionalism of Gillian stark - prompt and competitive deal”

Helpful Report

Posted 7 years ago

Thank you very much for your review. I am so pleased Gill Stark was able to assist with your booking in a helpful manner. Thank you again for your booking.

Posted 7 years ago

River Voyages is rated 4.8 based on 1,977 reviews