River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value for money, friendly and quick service”

Helpful Report

Posted 6 years ago

Dear Katia Lighfoot, Thank you for reviewing the friendly and quick service that you have received from ourselves. I am glad that the concierge found you a great deal. Thank you again for choosing River Voyages.

Posted 6 years ago

“I needed to speak with someone from the concierge team to amend some details and was put in touch with Beth Gallery. She made the necessary changes and was very helpful with other queries. I felt Beth genuinely wanted to help and was very reassuring answering my questions. Thank you Beth.”

Helpful Report

Posted 6 years ago

Hello Valerie McAuley, What a lovely review about our concierge Beth Gallery! It is very satisfying for us to read your kind comments on the helpful service that you have received from Beth. Making all of the necessary changes to your booking and answering your questions to her best potential. Thank you for choosing to book with River Voyages.

Posted 6 years ago

“Sadly my first booking with you resulted in a cancellation but I couldn’t be more impressed with the service and was very pleased with the end result when rebooking the cruise. A big thank you to Sue Thomas.”

Helpful Report

Posted 6 years ago

Dear Mr Jeffery Runciman, We would like to take this opportunity to thank you for booking with River Voyages. We appreciate your high recommendation of ourselves. I am sorry that you had to cancel your first cruise. However I am so glad that Sue Thomas was able to assist you with the process of rebooking your cruise. Wish wish you a wonderful time on your Cruise!

Posted 6 years ago

“You have a Star in Erin”

Helpful Report

Posted 6 years ago

Mr Robert Hedger Irving, Thank you for choosing to book with River Voyages and taking the time to review the excellent service that you have received from Erin. We hope have a lovely time on your River Cruise!

Posted 6 years ago

“We have dealed eewith Erin who booked our river cruise on the Rhine in july. Her service regarding any questions we had were answerd promply and that is why we booked our next trip next year with her in September to Budapest to the Black Sea. Her service in 100% and nothing is too much for her even outside working hours. You have a star in Erin.”

Helpful Report

Posted 6 years ago

Dear Mr Robert Hedger Irving Thank you for your 5* review following your booking with Erin at River Voyages. I am so glad that you are happy with the excellent service you have received from Erin going above and beyond to assist with your booking. We appreciate your repeat business and We'd like to wish you a superb time during your River Cruise to Budapest and the Black Sea in September!

Posted 6 years ago

“The service and advice we got from Cruise Concierge Gillian Stark was excellent and her colleague Sofie has also been helpfull when Gill was not available.. Gill has also impressed my friend Robert and his wife who has also booked the same cruise and will be travelling with me and my wife.”

Helpful Report

Posted 6 years ago

Anne and Gerry White Thank you for taking the time to review River Voyages after placing your booking with Gill. We appreciate your kind comments regarding the excellent service that you have received from Gill Stark and Sofie in her absence. Please be assured that Gill with be recognised for the excellent service that she has provided. We wish you both a fantastic time on your cruise!

Posted 6 years ago

“Very advice from Helen Conway on this our first booking with River Voyages. Bit mean though I thought for charging us £100 for booking business class flights . Helen was away when I first tried to upgrade the day after receipt of your booking confirmation so waited until after the weekend to contact you with regard to thids change. Still looking forward to our trip in September”

Helpful Report

Posted 6 years ago

Peter Bingham Thank you for your review. I am glad that you happy with the advice that you have received from Helen Conway when booking your cruise. I am pleased that you are looking forward to your River Cruise in September! We apologise that you are unhappy with the £100 charge that has occurred for booking your business class flights. If you would like to contact our customer relations department they will be more than happy to investigate this for yourself. They can be contacted on TEL: 0207 785 0245.

Posted 6 years ago

“Organisation and positive assistance. Good knowledge from Gill Who has handle both our bookings. Would recommend her!”

Helpful Report

Posted 6 years ago

Hi Hilary Lawrence, We'd like to take this opportunity to thank you for booking with River Voyages and are delighted to hear that you are pleased with the organised,positive and knowledgeable service that you are received from Gill. We appreciate you repeat business and look forward to assisting with your bookings in the future.

Posted 6 years ago

“Gill was very helpful on the phone, as we had seen a river cruise but do not fly. She sent us 4 holidays where we wanted to go and on the dates we had asked for. All is now booked up for next year , with rail travel to and from our ship. Thank you for your help and guidance.”

Helpful Report

Posted 6 years ago

Hi Cloe, thank you for your kind words about Gill. I am happy that Gill assisted with your booking in a helpful manner, arranging your four holidays for you on your preferred dates,with excellent guidance. Please be assured that Gill will be recognised for the excellent service she has provided. We hope you have a brilliant time on your River and Rail cruise next year!

Posted 6 years ago

“We have just spent a most wonderful week on board the Lord Byron. Fabulous places and trips very dedicated staff and exceptional food. This was our third river cruise never been disappointed so much so just booked for next year can’t wait.”

Helpful Report

Posted 6 years ago

Thank you so much for taking the time to write ourselves this great review. We are so glad that you have had a wonderful week on board the Lord Byron. We appropriate your repeat business and hope that you have a brilliant time on your next River Cruise!

Posted 6 years ago

“My cruise consultant was Helen Conway, upon learning we had never been on a river cruise before, went out of her way to go through every detail with us, very impressed with the service.”

Helpful Report

Posted 6 years ago

Thanks for taking the time to leave us feedback on the brilliant service that you have received from Helen Conway. Who went out of her way to go through every detail of your River Cruise. We hope you have a lovely time on your first River Cruise! Please keep ourselves updated with how your Cruise goes.

Posted 6 years ago

“always helpful and efficient.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am so pleased that you are happy with the service you have received from ourselves. We hope you have a wonderful time on your cruise. Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“Could not have been more helpful and informative. Great assistance and prompt on returning calls.”

Helpful Report

Posted 6 years ago

Thank you for your review about the polite and helpful responses you have received from out concierge. Thanks again for choosing River Voyages.

Posted 6 years ago

“Professionalism of Gillian stark - prompt and competitive deal”

Helpful Report

Posted 6 years ago

Thank you very much for your review. I am so pleased Gill Stark was able to assist with your booking in a helpful manner. Thank you again for your booking.

Posted 6 years ago

“Very helpfull service from Helen”

Helpful Report

Posted 6 years ago

Thank you Vic Awes for your review. I am so pleased Helen assisted you with making your River cruise. I am sure you will have a fantastic time and look forward to hearing from you on your return. Thank you again for your booking.

Posted 6 years ago

“Just to say the service I received was very good, helpful and told me all I wanted to hear.”

Helpful Report

Posted 6 years ago

Thank you for your kind review. I am so pleased that our concierges were helpful and efficient. We work extremely hard here at River Voyage to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. I hope you have a wonderful time on your cruise. Thanks again for choosing River Voyage.

Posted 6 years ago

“Very happy with services of Simon Collinge--it is the third booking we have made with him --and having someone we now 'know' makes the experience personal---plus I believe he gets us the best bargain”

Helpful Report

Posted 6 years ago

Thank you Mrs Shelia Yvette Goldstein for your kind review and comments about Simon Collinge. I am so pleased that you are happy with the personal experience and great price that your have received from Simon. We appreciate your repeat business and hope that you have a wonderful time on your cruise! Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“I am extremely happy with the service & help I received from Claire Ketteringham. She couldn't have done more to assist me in making my booking, she emailed& phoned me a number of times and went out of her way to get the best for me. Thanks to her I am now booked.”

Helpful Report

Posted 6 years ago

Thank you for your kind review and comments about Claire Ketteringham. I am so pleased that Claire assisted with your booking in a helpful manner, emailing and phoning yourself a number of times in order to keep you updated and help to find a cruise to suit your preferences. Please be assured that Claire will be recognised for the excellent service that she has provided. Thank you again for choosing to book with River Voyages!

Posted 6 years ago

“I was very impressed with Emma Gray for her patience in finding a river cruise that was everything I asked for. Could not speak highly enough of her. I just hope now that the cruise lives up to my expectations.”

Helpful Report

Posted 6 years ago

Thank you for your kind review and comments about Emma Gray. I am so pleased that Emma assisted with your booking in a patient manner finding yourself a River Cruise to suit your preferences. We hope that you have a wonderful time on your cruise! Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“My experience with this company has been wonderful. I dealt with Helen Conway who was so patient with all my questions and went out of her way to make booking so easy. The price was right as well!”

Helpful Report

Posted 6 years ago

Thank you for your review, we are so glad to hear you have had an easy booking process with Helen and the price was right! Thank you for booking with River Voyages, we hope you have a great time.

Posted 6 years ago

River Voyages is rated 4.8 based on 1,977 reviews