“The very best ginger biscuits I have ever had - and I have tried many! Also ordered ginger chocs and lemon curd , which I have not tried yet. Thanks very much.”
Thank you so much for your fantastic review, Judith! We're absolutely delighted to hear that you think our ginger biscuits are the best you've ever had! Your kind words truly mean a lot to us, and we can't wait to welcome you back for more delightful treats! 🍪✨
“Lovely range of classic yet modern bakes, treats and drinks for teatime, elevenses or afternoon pick ups. Prices are very reasonable yet items are still of high quality. However this is my second order where the items have arrived in damaged packaging as they are just placed in a large box with zero filler or with any protection around them. It is a shame as it feels lacking in the same care the company creates on their site and in the products. I’d not want to send direct to anyone as wouldn’t want them to open the box and see things all dented, scuffed and not packed with any care.”
Thank you for your thoughtful review, Eloise! We're so pleased you appreciate our range of bakes, treats, and drinks, as well as the quality and value we strive to provide. We sincerely apologise for the packaging issues you've experienced; it’s certainly not the standard we aim for. Your feedback is invaluable, and we will take your comments into consideration as we look to improve our shipping methods. We hope to provide you with a flawless experience in the future! If you could contact our Customer Care department to discuss the packaging and broken items tea@ringtons.co.uk Thanks Sharon 🍰☕
“The biscuits are excellent. My only concern is the packaging. The biscuits come in a large box full of paper rolls to protect them. Nevertheless, with the movement of transport biscuits arrive broken.”
Thank you for your valuable feedback, and we’re delighted to hear you loved the biscuits! We completely understand your concern regarding the packaging, and we're actively looking into ways to ensure the biscuits arrive intact. Your input helps us improve, please send us the details on your damages to tea@ringtons.co.uk look forward to hearing from you. 😊
Thank you for your lovely review, Margaret! We’re so pleased to hear that you’re happy with your goods. Your satisfaction is our top priority, and we appreciate your support! Looking forward to see you again soon! 😊
Thank you for your lovely review, Caroline! We're so pleased to hear that your mother liked her gift. It's always special to know our products bring joy to others. We truly appreciate your feedback and hope to have the pleasure of seeing you again soon!
“Ordered sugar free biscuits and a selection of different teas. Only tried the breakfast tea so far and really like it. Biscuits delicious. Hope the other teas are as good”
Thank you for your lovely review, Miriam! We’re thrilled to hear that you're enjoying the breakfast tea and the biscuits. We can’t wait for you to try the other teas – we hope they bring you as much enjoyment! Your feedback is truly appreciated, and we look forward to seeing you again soon!
Thank you for your lovely review, Amanda! We're thrilled to hear that you enjoy our Ringtons gold tea and ginger biscuits. They make a perfect treat, don't they? We appreciate your choice for a Mother's Day gift, and we hope it brings joy and warmth to the special day. If there's anything else we can help you with, just let us know!
Thank you for the wonderful review, Elizabeth! We're delighted to hear that you enjoyed our tea and biscuits. There's nothing quite like having your favourites delivered right to your door, is there? If you have any questions or need assistance, feel free to reach out. Happy sipping!
Thank you for your kind words! We're glad to hear you're loving our products and seasonal items. It's great to know that your salesperson is making a positive impression during their visits. We appreciate your support and look forward to bringing you more delightful treats in the future. If there's anything we can do for you, just let us know!
“Started ordering Ringtons online as our local delivery was very inconsistent. Having ordered online I am very pleased with the ease of ordering and the very fast delivery. I will continue ordering online.”
Thank you for your wonderful review! We're delighted that you found our online ordering process easy and that the delivery was quick. It's fantastic to hear you're opting for online shopping with us. If you need anything further in the future, don't hesitate to reach out. Happy sipping!
Thank you for your feedback, Lynne! We're delighted to hear that you're enjoying our products and service. We appreciate your suggestion for more gluten-free items—it's great to know what our customers are looking for! Rest assured, we're always working to expand our offerings, and your input will help guide us. If there's anything else you'd like to see, just let us know!
“Biscuits and coffee excellent as always, would have given a 5 but the delivery let you down.
When given the delivery date knew I was not going to be home until after 10pm so went and changed it to another day and got confirmation date changed but they delivered it on the original date worried that parcel would not be there when I got home”
Thank you for your review, Helen! We're thrilled to hear that you enjoyed the biscuits and coffee, but we're sorry to learn about the delivery issue. We hope to provide you with a seamless experience next time! Cheers! ☕✨
“I placed my first order with Ringtons and I was shocked to receive three bashed in torn boxes of out of date chocolate marshmallows. I phoned customer service and they asked me to send photographs of the bashed in out of date bexes which I did. They delt with my complaint swiftly, they apologised and issued me with a refund. They also gave me a £5 online voucher as a compensation for their mistake. They vere very quick at rectifing the complaint.”
Thank you for your review, Angela, and for sharing your experience with us. We sincerely apologise for any inconvenience caused by the condition of your order. It's great to hear that our customer care team handled your complaint promptly and provided you with a resolution. Your feedback is truly valued, and we’re dedicated to improving our services. 😊✨
“I would have given 5 stars if delivery hadn't gone awry, so we waited longer for product to arrive. We have bought Ringtons tea and biscuits for years, via delivery to the door, but had to stop due to illness, however it's easier to order tea when we need it. It's a really good flavoured tea.”
Thank you for your thoughtful review, Ivy! We’re glad to hear that you enjoy Ringtons tea and biscuits and appreciate your loyalty over the years. We're sorry for the delay in delivery this time and understand how frustrating that can be. Your feedback is important to us as we strive to ensure a smoother experience in the future. We can’t wait to see you again! ☕️✨
“Love the product but sadly when I wanted 4/5 more packs 2 weeks later I was advised by my sales agent that the product was sold out......so surprised when I was able to order 5pkt on line with no limit. Pity I couldn't support my regular sales agent.”
Thank you for sharing your thoughts, Beverley! We're thrilled to hear that you love our products, but we're sorry to hear about the stock issue with your salesperson. It's great that you were able to order online who have a different warehouse and stock levels, but we definitely want to ensure our doorstep customers can keep supporting their salesperson so please always check with them first to see if we are able to get the products you are after. We appreciate your feedback and hope to see you soon! Our wonderful Customer Care Team are always available to help solve any stock issues Monday-Friday 8.30-5.00 Tel: 0800 0522 440 ☕️✨
Thank you for your lovely review, Christine! We're thrilled to hear that your gifts arrived quickly and were well-packaged. It's always wonderful to know we met your expectations. We’d look forward to seeing you again soon.!
Thank you for your kind review, Susan! We're glad to hear you found our service prompt. Your satisfaction is our priority, and we hope to see you again soon! ☕✨
Thank you for your feedback, Norma! We appreciate you taking the time to share your thoughts. We strive to create a memorable unboxing experience, and we apologize that the packaging didn't meet your expectations, a few of our letterbox gifts were packaged in outer boxes in error, this has now been rectified. Your comments about eco-friendliness are very important to us, thank you for your valid feedback. 🌷
“I am going to give this a good, but not a very good. I ordered some Tea Bags, Hot Chocolate and some Biscuits. The Products themselves are excellent. Especially the Hot Chocolate. However the delivery was poor, they arrived in a box that was too big for them and with no packing in the box, therefore they had been bouncing around inside the box during transit. The Tea Bags and Chocolate could cope with this, however the biscuits not so much and most of them were broken when I opened the packet.
Still tasted ok but you are selling a premium product, it is a shame your delivery provider let you down.”
Thank you for your thoughtful review, Stephen! We're thrilled to hear that you enjoyed the quality of our products, especially the Hot Chocolate. However, we sincerely apologise for the delivery issues you experienced. Your feedback about the packaging is invaluable, and we will be sure to address this with our delivery team to prevent such occurrences in the future. We appreciate your understanding and hope to provide you with a flawless experience next time. We have sent you an email to discuss this further. ☕✨
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