Hi Glenn,
Thank you for your lovely review and for being such a loyal Ringtons customer! 😊
We're delighted to hear you love our products. We understand it's disappointing when a favourite isn't available anymore. To keep our range exciting and bring new treats for customers to enjoy, we do introduce a variety of limited-edition products throughout the year. Sadly, our salespeople's baskets aren't quite big enough to carry everything all the time!
We really appreciate your feedback and support, and we're always working on bringing a great mix of favourites alongside something a little different to discover.
Best wishes from the Ringtons Team ☕💙
Hi Edward,
Thank you for your lovely review!
We're delighted to hear that your order arrived quickly and in perfect condition. We take great care when packing our products, so it's wonderful to know that effort was appreciated.
Thanks for taking the time to share your feedback. We hope you enjoy your Ringtons treats!
Best wishes from the Ringtons Team ☕💙
“Bought coconut biscuits online as delivery driver doesn’t appear to beable to get them on his round. Well worth the money. Bought 4pks. 2 for family. Were delivered within 2 days. Just a shame quite a few in each pk were all broken into tiny pieces”
Hi Donna,
Thank you for your review. We're delighted to hear that you think our Toasted Coconut Biscuits are well worth the money and that you were happy with the speedy delivery.
It's lovely to know you bought extra packs to share with your family too! 😊
We're sorry to hear that some of the biscuits arrived broken, sadly Royal Mail are not always as careful with our parcels as we'd like them to be. While they may not have looked their best, we do appreciate your understanding and are pleased that this didn't stop you from enjoying them. We'll be sure to share your feedback with our team as we always want our products to arrive in the best possible condition.
Thank you for taking the time to let us know about your experience, Donna, and we hope you continue to enjoy your Toasted Coconut Biscuits.
Best wishes from the Ringtons Team ☕💙
Hi Jennifer,
Thank you for your feedback and for your kind words about our products. We're really sorry to hear that you feel your refund for the faulty Mallows wasn't processed as expected.
This is certainly not the experience we want our customers to have. Please get in touch with our Customer Care Team, who will be happy to look into this for you and help get the matter resolved.
Thank you for bringing this to our attention, and we hope we can put things right for you soon.
Best wishes from Ringtons Customer Care Team☕🍪
Hi Geoffrey,
Thank you for your review. We're so pleased to hear you enjoyed the biscuits, although we're sorry the Carrot Cake wasn't quite to your taste.
Everyone has different favourites, but we really appreciate you taking the time to share your honest feedback with us. We're glad the biscuits were a hit!
Best wishes from Ringtons Customer Care Team☕
Hi Rebecca,
Thank you for your feedback. I'm sorry to hear the gift box arrived damaged, especially as it was intended as a gift. While I'm pleased to hear the contents were perfect and that you continue to enjoy the products, the packaging should arrive in great condition too.
Please contact our Customer Care Team and they'll be happy to look into this and put things right for you. 😊🎁💚
Warm regards,
Team Ringtons
Hi,
Thank you for your lovely review! 💛
We're sorry to hear some of your biscuits arrived a little worse for wear. Nobody likes opening a parcel to find a biscuit crumble convention going on! 🍪😅
That said, we're delighted our Customer Services team were able to get things sorted quickly for you, so thank you for recognising the team's efforts, they'll be thrilled to read your comments. We really appreciate your understanding and support.
We hope you're now enjoying every last biscuit exactly as intended! 🍪✨
Kind regards,
Team Ringtons
“Easy to order. Enjoying working our way through the biscuits. Very nice and tasty. Only one downside, my chocolate mallows were quashed! Still enjoyed them, but would have liked them to be whole!”
Hi Dawn,
Thank you for your lovely review! 😊
We're delighted to hear that you found the website easy to use and that you're enjoying working your way through the biscuits. 🍪💛 It's wonderful to know they're proving to be so tasty!
We're sorry to hear that your Chocolate Mallows arrived a little squashed. While we're pleased that they still tasted delicious, we completely understand that you'd have preferred them to arrive looking as good as they taste. Thank you for bringing this to our attention.
We really appreciate your feedback and are so pleased that, despite the mallow mishap, you're enjoying your treats. Happy biscuit tasting, and we hope you discover plenty of favourites along the way! 😊✨
The Customer Care Team 💛🍪
Hi Patricia,
Thank you so much for your lovely review! 😊 We're delighted to hear that your order arrived quickly and that you enjoyed everything you purchased.
It's wonderful to know we hit the mark, and we're especially pleased to hear you'll be ordering more. We can't wait to send some more tasty treats your way! 💛📦
Happy snacking, and thank you for your support!
Kind regards,
Team Ringtons
“The products I ordered were very tasty and enjoyable.
Unfortunately the milk chocolate mallows had been crushed in the box.
Still tasted ok but they were a mess”
Hi Judith,
Thank you for your review! 😊 We're delighted to hear that you found the products tasty and enjoyable.
We're sorry to learn that the Milk Chocolate Mallows arrived crushed. While we're pleased they still tasted great, we completely understand that they should have reached you in much better condition. Thank you for bringing this to our attention.
We really appreciate your feedback, as it helps us improve both our packaging and delivery experience. We hope this won't put you off ordering again, and that your next box arrives looking just as delicious as it tastes! 🍫💛
Kind regards,
Team Ringtons
Thank you for your kind review, Roy. We’re glad to hear the prompt delivery and service impressed you, and that you enjoyed the crumble biscuits. We appreciate your feedback on price.
Kind regards,
Team Ringtons
“Very happy with the online service. My order arrived quickly and was well packaged, and I much prefer being able to order online without having to deal with claggy-bottomed salesmen at my door trying to push rubbish I don’t want!
My only criticism is the use of Royal Mail for deliveries. It’s a shame that an otherwise modern online service relies on such a dated delivery service, so customers should be aware that deliveries can be affected by weekends, bank holidays, strikes over pay, and the various other snail-mail excuses that can crop up. A more reliable courier service would make the experience even better.”
Thank you for your review, Timothy. We’re glad the online service and packaging met your expectations, and we appreciate your feedback about the Royal Mail deliveries.
Kind regards,
Team Ringtons
Hi Hazel,
Thank you for your kind review. We're delighted to hear that you've been pleased with the quality of our products, that your orders arrive on time, and that you find our website easy to navigate.
We truly appreciate your recommendation and are grateful for your support. We always strive to provide a five star experience, so if there is anything we could have done to make your experience even better, we would love to hear your thoughts. Customer feedback is invaluable in helping us improve.
Thank you again for taking the time to share your feedback.
Kind regards,
Team Ringtons
Thank you so much, Sharon! 😊
We're delighted to hear you've always received great service from us. Providing the best possible experience for our customers is what we're all about, so your kind words mean a lot to the team. 💖
Thank you for your continued support, and we look forward to being of service again soon! ☕✨🌟
Kind regards,
Team Ringtons
“I ordered a selection of biscuits and tea/coffee as a treat for a family member. The order was delivered on time and the gift was well receive .Ringtone do a good range of gift ideas.”
Hi Sayqa,
Thank you for your review! 💛 What a thoughtful treat for your family member. We're so pleased everything arrived when expected and was enjoyed by the lucky recipient. It's lovely to hear our gift range helped you find just the right surprise. 🎁☕🍪😊
Kind regards,
Team Ringtons
“I had heard great things about the tea so sent for some out of curiosity.We have used 'Yorkshire tea for many years and liked it, Ringtons is definitely nicer. However the cost and the postage will sadly make it an occasional treat, the tea is five star but the price is three so I give give four stars.”
Hi Julian,
Thank you for your honest feedback! 😊 We're delighted to hear you gave Ringtons a try and found our tea even nicer than your usual brew. ☕💚
We completely understand your comments about the cost, and we're so pleased you feel the quality deserves five stars. As a little tip, delivery is free on orders over £35, and it's also free if you have a subscription, which may help make enjoying your favourite Ringtons tea a little easier. 😊
Thank you for choosing Ringtons and for taking the time to share your thoughts. We're honoured to be your occasional treat and hope to be part of many more tea moments in the future. ✨☕💚
Warm regards,
Team Ringtons
“Absolutely love ringtons tea hampers plus they make the perfect gift, my only complaint would be you only seem to be able to buy a selection of hampers designed by them, maybe introduce where you pick all the items yourself.”
Hi John,
Thank you for your lovely review! We're delighted to hear that you love our Tea Hampers and that you've found them to make the perfect gifts.
We also really appreciate your feedback about creating your own hamper. Giving customers the flexibility to choose their favourite products and personalise a gift is a fantastic suggestion, and we'll be sure to pass your comments on to the relevant team for consideration.
Thank you for your support, and we hope you continue to enjoy Ringtons Tea Hampers in the future.
Kind regards,
Team Ringtons
“The biscuits are really great. Our favourites were tge sultana cookies and the triple choc cookies. The coffee was good too. Sad to see sone of our buscuuts were broken on delivery.”
Hi Catherine,
Thank you for your lovely review! We're delighted to hear that you enjoyed the biscuits and that the Sultana Cookies and Triple Chocolate Cookies were your favourites. It's also great to know that you enjoyed the coffee too.
We're sorry to hear that some of the biscuits arrived broken. While we take great care with packaging sadly Royal Mail are not always as gentle with our parcels as we would expect them to be and we understand how disappointing that can be. We really appreciate you bringing this to our attention and are pleased that you still enjoyed the products overall.
Thank you for taking the time to share your feedback. We hope you continue to enjoy your Ringtons favourites! 😊☕🍪
Kind regards,
Team Ringtons
Hi Sheila,
Thanks for sharing your experience. We’re glad you love all our products, but we’re sorry that Royal Mail aren't as gentle with our parcels as we would expect them to be. Please contact our customer care team on 0800 052 2440 and they will be happy to sort out the broken biscuits for you.
Kind regards,
Team Ringtons
