“Product was good, delivery good. Was asked if I wanted a card in with it as it was a gift, answered yes n said what message I wanted.. order accepted n confirmed only to find cards arnt included. So it took my friends some inconvenience to find out who had sent the gift. Tho cost of card was refunded it spoilt the gift somewhat.”
Hi Enid,
Thank you so much for getting in touch and for your feedback. we're glad to hear you enjoyed the products.
We’re sorry to hear that the gift message was missing from your order. We completely understand how frustrating it must have been, especially since the recipient had to make calls just to find out who the gift was from. That’s not the experience we want anyone to have.
The issue occurred due to a machine malfunction that we were unfortunately not aware of at the time your order was processed. This meant that, although you were asked for your message during ordering, it wasn’t printed and included as intended. I completely appreciate how disappointing this must have been and how it affected the surprise you wanted to create.
Warm regards,
Team Ringtons
Hi Janet,
Thank you for your kind words—we’re glad you like the concept and products on offer. If there’s anything else you’d like to share or if we can help you with anything, please just let us know.
Kind regards,
Team Ringtons
“Always luxurious biscuits! Bought hampers as gifts for family at Christmas and all said how lovely the biscuits hampers were! Lots of choice in hampers for all occasions”
Hi Phoebe,
Thank you so much for your lovely review. We’re delighted to hear you enjoyed the biscuits and that the hampers were well received as gifts this Christmas.
Wishing you wonderful celebrations ahead!
Kind regards,
Team Ringtons
Thank you for your feedback. We’re glad the ordering process and delivery went smoothly, but I’m sorry you didn't receive a notification when our product came back in stock. We’ll make sure to feed this back to our Online department to ensure this doesn't happen again in the future.
Kind regards,
Team Ringtons
Hi Becky,
Thank you for taking the time to leave us feedback. We’re pleased to hear you’re happy with the presentation and the quality of the products.
Kind regards,
Team Ringtons
Hi Jill,
Thank you for sharing your kind words about the biscuits and goodies, and I’m glad they were delicious overall. I’m sorry to hear that most of the milk chocolate mallows arrived squashed. That isn’t what we want for you.
If you ever have any issues with the products please let us know, so we can resolve this for you. You can contact us on 0800 052 2440 or tea@ringtons.co.uk. ☺️
Warm regards,
Team Ringtons
“Most products as always of a very high standard but the Oat biscuits were undercooked and stodgy which is very disappointing as they are a favourite of ours. All packets were inedible and had to be thrown away.”
Hi Jan,
Thank you for taking the time to provide your feedback. I’m really sorry to hear you didn't enjoy the Oat Crunch Biscuits.
In the future, if you ever have any issues with our products please let us know straight away, so we can rectify this for you. You can reach us at 0800 052 2440 or tea@ringtons.co.uk.
Kind regards,
Team Ringtons
“Beautifully gift boxed hamper sent to my elderly mother in law, Ringtons products are second to none, the only problem was the gift card I ordered to go in the gift was missing, luckily she guessed it was from me and rang me. I have sent an e-mail but not heard back as yet. This is my reason for 4⭐️ instead if 5.”
Hi,
We’re sorry to hear that the gift message was missing from your order. We completely understand how frustrating it must have been, and that’s not the experience we want anyone to have.
We’ve passed this on to our fulfilment centre so they can investigate what went wrong and make sure it doesn’t happen again.
I can see from your notes that we have been in contact to resolve this.
Thanks so much for your understanding and support.
Warm regards,
Team Ringtons
“Hamper bought as a Christmas gift for Aunt and Uncle, who live in Devon. They are delighted with the contents and having had Ringtones tea while visiting us they know that this is excellent quality. Reason for 4* review is the gift card was not in the hamper”
Hi Elaine,
So sorry to hear that your gift message wasn't included in your order, that's not the experience we want for you or the recipient.
I will follow this up with an email to yourself to resolve.
Thanks so much for your patience and support.
Warm wishes
Team Ringtons
Hi Ann,
Thank you for the 4-star review! We’re glad you chose to send them as gifts. If there’s anything we can do to make your next experience even better, please let us know.
Warm regards,
Team Ringtons
“Loved putting a box of treats together for an elderly relative, fair price ,good delivery, would have been 5 stars if I could have included even a "from message"”
Hi Caroline,
Thank you so much for the kind words and for sharing your experience. We’re glad the box of treats was well received and that you found the price and delivery good. We’re sorry you missed the option to add a gift message. If you need any help with this next time give our customer care team a ring on 0800 052 2440 and they will be happy to assist you. 😊
Warm regards,
Team Ringtons
Hi there,
Thank you for the feedback. We’re glad the site was easy to use and that your delivery arrived in under 24 hours. If you need anything else, we’re here. 😊☕️
Kind regards,
Team Ringtons
“Order arrived promptly well presented products.They are all presents so have not tasted anything but our fa.ily have enjoyed Ringtons products for 3 generations .”
Hi Brenda,
Wonderful to hear that your order arrived promptly and that Ringtons has been enjoyed by your family for generations. If you need anything else, we’re here. 😊☕
Kind regards,
Team Ringtons
Hi there,
Thank you for your lovely feedback. We're sorry but it doesn't appear as if you requested a gift message. Please let us know if we can help you with this on your next order😊☕🎁
If you need anything else, we’re here. 😊
Kind regards,
Team Ringtons
“Ordering on website could be easier. Constantly having to scroll down to add another item to basket resulted in deletion of an item and then I mistakenly duplicated an item instead of re-adding the deleted one. It was for a gift so I was quite disappointed.
Also irritated by the pop ups of suggestions of items to add to order which have to scroll past.
Ordered 4 deliveries for gifts by building my own collection of items. Would be nice if these could be packaged in christmas boxes.”
Hi Joanne,
Sorry for the hassle you experienced with the website. We appreciate you flagging the scrolling, item deletions, duplicates, and the pop-up suggestions. I’ll pass this to our online team. If you’d like, we can help you place the order manually or check packaging options for gift orders, including Christmas box ideas.
If there’s anything else you’d like us to do, we’re here to help.😊🎄🎁
Kind regards,
Team Ringtons
“Most of the items arrived in perfect condition, however the box that the coconut snowballs were in was squashed hence 3 of the snowballs were squashed too. I had planned to gift them as part of a present but couldn't”
Hi Gillian,
Sorry to hear the box was squashed and some snowballs were affected. That’s disappointing, especially when you’d planned a gift. Please contact our customer care team if you'd like us to look into this further for you👍 😊
Kind regards,
Team Ringtons
“Products are fantastic. Communication around delivery wasn't great. Arrived by Royal mail and, despite my selecting an alternative delivery date, the parcel was delivered while we were away and was left at the back door of a neighbouring office, on a Saturday. As packaging was all cardboard (external and internal) by the time the office reopened on the Monday the box and gift sets were sodden and dropping to bits. Maybe consider using a plastic inner or outer lining on the packaging?”
Hi L,
Thank you for the 4* review! We’re glad you’re happy with the products. We’re so sorry you were let down by Royal Mail poor communication and soggy parcels are the last thing we want for our customers. If you need us to look into this further for you please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk we'll be happy to help👍 😊
Kind regards,
Team Ringtons
Hi Elizabeth,
Thank you for the 4* review! We’re glad you’re happy with the product. Noted about the hamper being quite large with shredded paper, we’ll keep that in mind for next time.😊☕🎁
If you need anything else, we’re here.
Kind regards,
Team Ringtons
English