Hi Joyce,
Thank you for the great 4/5 review! We’re glad the hamper and delivery service met your expectations for a Christmas present. If there’s anything we can improve, please let us know.👍 😊
Kind regards,
Team Ringtons
“My recent order was delivered in good time but as can be seen from the photos the packaging was not in good shape. We opened two packets of biscuits and they were broken into small pieces. I am hoping the remainder of the products are not the same but as they are for Christmas presents I will have to wait and see. I am very disappointed with the courier service and will not be ordering again if this is the courier Ringtons use.
I have bought on many previous occasions from the Ringtons driver who delivers in my village, as have many of my clients, and the products have been exceptional both in taste and value for money.
Thank you for your time.
Patricia Horne”
Hi Patricia,
I’m really sorry to hear your order arrived with damaged packaging and biscuits. That’s not the experience we want for you, especially for Christmas gifts.
We’d like to make this right. Please could you contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk with your order number and confirm which items were broken? If you have photos, they would help us sort this quickly for you.
Warm regards,
Team Ringtons
Hi Elizabeth,
Thank you for sharing your feedback. Our Monty box is designed as a quick dispatch item so it gets posted in the box as seen on our website. I'm sorry if you missed the information section where it says 'Please note that the box in the image is also used as the dispatch outer.'
If you ever need help deciding which gift item would be best please contact our customer care team and they will be happy to help you 😊
Warm regards,
Team Ringtons
“The biscuits, especially the triple chocolate cookies and apple pie cookies are delicious. I do think the snowball pack is overpriced though because you only get four. Very nice to share”
Hi Jill,
Thank you for sharing your feedback. We’re glad you enjoyed the triple chocolate cookies and apple pie cookies. We’ll take your note on the snowball pack’s price into account.👍 😊
Warm regards,
Team Ringtons
“As always the products from Ringtons are lovely beautifully presented making a fantastic Xmas gift. The only thing that lets them down is their packaing of the boxes for delivery. There is no bubble wrap or any kind of protection for the hampers packed inside the larger boxes, therefore the weight of the hampers ends up crushing the boxes at the bottom, we have had to get replacements two years in a row now due to damaged hampers. Please try and use more protective packaging materials to protect your deliveries”
Hi Stephanie,
Thank you for your lovely feedback and for choosing us as a gift option. We’re glad you like the products, but we’re sorry the packaging didn’t protect the hampers this time. We’ll pass your comments to our fulfilment team to improve protective packaging for deliveries. If you’ve any damaged hampers in future, please get in touch and we’ll sort it out.😊
Warm regards,
Team Ringtons
Hi Jillian,
Thank you for your lovely review. We’re thrilled you’re happy with the quality, packaging, and prompt delivery.😊
Warm wishes,
Team Ringtons
“I bought the Monty gift box for someone for Xmas I was disappointed that the actual box containing the biscuits, was a normal cardboard box.
I won’t buy from you again”
Hi Lisa,
Sorry to hear your Monty gift box wasn’t up to your expectations in terms of packaging for Christmas. The Monty box was brought out as a quick dispatch hamper as it comes in the box showing on the website ready to post. I'm sorry if you missed seeing the note we have on the website that says 'Please note that the box in the image is also used as the dispatch outer, unless other products are purchased alongside the Monty.'
If we can help guide you in future orders please contact our customer care team on 0800 052 2440 they will be happy to help.😊
Warm wishes
Team Ringtons
Hi Elizabeth,
Thank you for the lovely 4-star review. We’re glad you’re happy with the service and the product quality. If there’s anything we can do to improve your experience further, please let us know.
Kind regards,
Team Ringtons
Hi Rita,
Thank you for the great review! We’re delighted you love our Ginger Snaps as much as we do. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
“Products previously bought are excellent. Disappointed that 2 products I wanted to try were out of stock. Cannot review chocolate gingers and chocolate liqueurs as bought for Christmas presents but both packaged well.”
Hi Anne,
Thank you for taking the time to leave your review. We’re glad to hear the products you’ve bought previously are excellent, and we’re sorry to hear two items you wanted were out of stock this time. If you’d like, we can keep you updated when items are back in stock, or suggest similar alternatives that may suit your Christmas gifting needs.
Kind regards,
Team Ringtons
Liebe Grüße,
Team Ringtons
Hi there,
Thank you for your feedback and the 4/5 rating. We’re glad you think Jellyatrics are a great idea and a fresh take on jelly babies. If there’s anything we can do to make it a 5-star experience, please let us know.
Warm wishes,
Team Ringtons
Dear Andria,
Thank you for sharing your feedback. We’re truly sorry to see the a 4 star review instead of our normal 5 stars.
Please contact our Customer Care team at Tel: 0800 052 2440 or email tea@ringtons.co.uk, and we’ll be happy to resolve any issues for you.
Warm wishes,
Team Ringtons
Hi Joan,
We’re thrilled to hear you’re happy with your purchase and the quick delivery. Thank you for your kind feedback. 😊
Kind regards,
Team Ringtons
Hi Jacqueline,
Thank you for your kind words. We’re thrilled you love our biscuits and the tea! If you have any other feedback or requests, we’d love to hear from you. 😊
Warm wishes,
Team Ringtons
Hi Chris,
Thank you for the lovely review! We’re glad the gift boxes were ideal for sending as a Christmas present and not too heavy to post. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Michael,
Thank you for the review! We’re glad Ringtons made a great Christmas present. If there’s anything else we can help with, just let us know.
Warm regards,
Team Ringtons
Hi Sheila,
Thank you for the lovely review! We’re glad you found the website easy to use and that you’re happy with the selection. If you need any help in the future, just let us know.
Warm regards,
Team Ringtons
“Very pleased with my order and delivery was quick 👍. I noticed the box of chocolate Brazils ( which I love) has shrunk I size but still the same price 😟”
Hi Mrs.,
Thank you for your lovely review! We’re glad you’re happy with the order and that delivery was quick. Thanks so much for getting in touch and sharing your thoughts about our Chocolate Brazil Nuts, we really appreciate it. We wanted to mention first that we care deeply about the quality of our products, and that’s something we’ll never compromise on.
Over the last couple of years, the cost of cocoa has risen significantly, and like many others, we’ve really felt the impact. Rather than change the chocolates themselves or push the price of the bigger box up too high, we made the decision to reduce the pack size and reduce the cost per box from £11.99 to £9.99. That way, the chocolates stay just as you know and love them but still remain affordable.
It wasn’t an easy choice, but we felt it was the fairest way to maintain the quality of the product while still making sure they’re accessible for our customers.
Please know we’re always working hard to balance quality, value and affordability, and we’re grateful for your understanding.
If you have any further concerns, please do get in touch with our customer care team on 0800 052 2440.
Kind regards,
Team Ringtons
“Beautiful goods.delivery and packing cannot be faulted.Only downside I was sent discount codes for 10%off non worked and recently received a discount code for free delivery to complete my order.It's coming up not valid. I do not understand why non of their discount codes do not work”
Hi there,
Thanks for your lovely message about the goods and delivery. We’re sorry the discount codes aren’t working, some of them do have an expiry date. If you’d like to contact our customer care team on 0800 052 2440 they'll be happy to look into it for you.😊
Warm regards,
Team Ringtons
“Bought the biscuits as a treat for family member. The biscuits are of excellent quality. A little on the expensive side but as a treat, worth it.
Delivery was prompt and as far as I could tell there were no broken biscuits. So well packaged and well done. Thank you.”
Hi there,
Thank you for your lovely review! We’re glad you enjoyed the biscuits and that delivery was prompt. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
English