“Normally when I order the mallow teacakes through the post they come all bashed up. This time they were all intact. I bought several boxes so I wouldnt have to keep ordering and paying P+P. When I looked at the boxes the Best before date was in 2 weeks time. I now have to try and eat 60! mallow teacakes before they run out of date, thats my diet out the window. I would order weekly from ringtons but I was told the ringtons van doesnt stop at the village I live in, even though it goes to the next village less than a mile down the road!”
Hi Gail,
Thank you for your feedback. We're happy to hear that your order arrived in a condition you would expect from us.
Our Chocolate Mallows have a short shelf life usually 2-4 weeks upon an order being placed, this information is available on the product page. If you would like to discuss this further or arrange a return, please contact our Customer Care team on Freephone 0800 052 2440 or at tea@ringtons.co.uk.
Our Doorstep Delivery service is constantly growing. We might not have been able to call previously, but we might be able to now. We're more than happy to look into this for you 😊
Kind regards,
Team Ringtons
“Unfortunately my RINGTONS order was left in the rain on my doorstep even though Royal mail stated on the notification it was put in THE SHED. The shed was padlocked so it could not have been left there.
The contents were wet through and therefore afyer a phone call to Ringtons they were returned.”
Hi Judy,
Thank you for letting us know about the issue with your recent delivery. I can see that you have already been in contact with our Customer Care Team to help resolve this for you.
I’m sorry to hear that your parcel was found left in the rain by Royal Mail. As you mentioned, the shed was padlocked, so it appears the courier was unable to follow the instructions correctly, unfortunately an issue on the courier’s side. We would recommend raising a complaint directly with Royal Mail regarding the incorrect delivery placement.
Please remember, if you aren't going to be in or on holiday and unable to receive the delivery, Royal Mail do send an email to change delivery options to make it a smooth transition from courier to customer.
We understand this has been frustrating, and we're happy to help resolve this for you. Once the items have been received back, we will be in contact with you.
If there’s anything further we can assist with, please let us know.
Thank you for your continued support.
Warm Wishes
Team Ringtons
“Was very disappointed wirh my last purchase as the individually packed biscuits had one out of two broken in every pack that had been opened so far. Obviously bad packaging. I just hope that the birthday box i bought for a friend which I haven't given to her yet is ok. So sad as always been a very satisfied customer in the past. I will probably not purchase again”
Hi Julia,
Thank you so much for taking the time to give your feedback. I’m truly sorry to hear how disappointed you are, definitely not the experience we want for our customers.
I can see that we have tried to resolve this for you and offered the freepost address to return damages so we can get this resolved for you. As with any retail environment, we have a process in place that requires us to either see photographs of any damages or for the item to be returned, before we can proceed with a resolution. This policy ensures fairness and consistency for all customers.
Please know that your feedback about packaging and broken biscuits has been taken seriously and passed on to our quality team. We’re always looking for ways to improve, and comments like yours help us do just that.
Kind Regards
Team Ringtons
Hi Di,
I’m really sorry you haven’t received your order. I’d like to help get this sorted.
After checking the tracking on your order, Royal Mail have stated that the item was delivered on the 17th December. They have also stated that they left a calling card explaining where the parcel was left. Please could you contact our our Customer Care Team on 0800 052 2440 so we can investigate this further.
Kind regards,
Team Ringtons
“The large hamper was bought as a gift but when we took it out of the cardboard box the gift box was badly damaged. Therefore we couldn’t gift it. Ver disappointed.”
Hi Kathryn,
I’m really sorry to hear the gift box arrived damaged and couldn’t be gifted. That’s not what we want for our hampers. Sadly Royal Mail isn't always as careful as we would like them to be when delivering our parcels.
Please contact our customer care team on 0800 052 244 or tea@ringtons.co.uk and we will look into this for you.
Kind regards,
Team Ringtons
“Although I have given five stars for this review I was annoyed that my parcel was sent without the gift tag in. I was unaware about this for quite a while and when they finally told me they only refunded the £1 the gift card cost. This did cause a lot of inconvenience and the person I had sent it to hadnt a clue where it had come from.It should not have taken well over a week to realise the problem”
Hi Pauline,
We're sincerely sorry that your gift message was not in your parcel. Before Christmas we proactively issued refunds and sent emails including a £5 gift voucher code to those customers who could have potentially been affected by a fault with our gift message printer. Sadly, this issue was not communicated to us before some orders were processed. As a result, some parcels were sent without messages included. We are so sorry this error has occurred this is not the experience we want for our customer especially at this time of year when gifting is so important.
If there is anything further we can assist you with, please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk.
Kind regards,
Team Ringtons
Hi Pamela,
Thank you for reaching out to us. I’m sorry to hear that your recent experience with your online order was disappointing.
As outlined, orders under £35 incur a standard carriage charge of £3.95. We understand this may not have been what you expected, and we truly appreciate your feedback.
If you would like to return any items, please contact our team at tea@ringtons.co.uk, and we’ll be happy to assist you.
Thank you for choosing Ringtons, and please don’t hesitate to get in touch if you have any further questions.
Warm regards,
Team Ringtons
“I was not in while the t-bags were delivered. I specifically said to put them in an enclosured area . This was not done and they were open to the elements for 2 days . I do hope that the t-bags were not totally ruined 😕”
Hi there,
Thanks so much for your feedback regarding your online order. Unfortunately we are unable to send direct message to Royal Mail regarding leaving instructions however, our tea is packaged in foil to withstand the elements so will be totally dry inside.
If you would still like to return them, we totally understand, no problem at all. Please contact our Customer Care Team to advise: 0800 052 2440
Warm Wishes
Team Ringtons
“Very disappointed that the card wasn’t in the box so the person had no idea where the hamper had come from. Idea was to send a nice hamper to say thankyou to a friend as a surprise. Took a while to find out they had received it but they had no idea it was from me. They did like the hamper tho.”
Thank you so much for getting in touch. We’re sorry to hear that the gift message was missing from your order. We completely understand how frustrating it must have been, and not the experience we wanted for you. We’ve passed this on to our fulfilment centre so they can investigate what went wrong and make sure it doesn’t happen again.
In the meantime, I will follow this up with an email to yourself. Thanks so much for your feedback, and continued support, we appreciate it.
Warm wishes
Team Ringtons
“I ordered a lovely Christmas biscuit hamper as a gift but unfortunately the protective packaging was poor and the box arrived damaged. A couple of the other items were also slightly squashed but were not gifts so I wasn't too concerned. I contacted customer service, and whilst the emails were of a pleasant nature, the resolution was lacking. I had to return the damaged item to the post office (not easy with my working pattern) so they could donate the biscuits to charity, before I could receive a replacement or a refund. When I advised I needed to give the gift at the weekend, I simply received a 'sorry for the inconvenience and thank you for your understanding' response. It's basic service to have a goodwill offer in place but there doesn't appear to be one at Ringtons. Unlikely to order again in the future.”
Hi Victoria,
Thank you for taking the time to share your experience. I’m really sorry to hear the box arrived damaged and that the resolution didn't meet your expectations. I can understand why you’d be disappointed, especially when you needed a weekend gift.
As with any retail environment, we have a process in place that requires us to see photographs of the damages (thank you for sending those) and to return damages to resolve. This policy ensures fairness and consistency for all customers.
If you would like to return any items, please feel free to contact our Customer Care Team 0800 052 2440 or pop it in the post to our Freepost address which we have emailed to you previously.
Thank you for your understanding and continued support.
Kind regards,
Team Ringtons
“Ordering was fine, once the password was finalised. The goods turned up in a poor condition, the postman said whoever packed it didn't do a very good job. The outer box fell to pieces as he brought it to the door and some of the biscuits had parted from their gift boxes. I patched them up and hope that the friends and relatives do not received boxes of broken biscuits, because you cannot tell until you actually open the individual biscuit packs.”
Hi there,
We’re really sorry to hear your order arrived in poor condition, and that the outer box was damaged. That isn’t the experience we want for you.
Please could you share your order number and some photos of the damaged packaging and biscuits with us at tea@ringtons.co.uk and we’ll get this resolved for you.
Thank you for bringing this to our attention, and for your patience while we sort it out.
Kind regards,
Team Ringtons
“This Christmas I decided to buy a couple of your lovely boxes of chocolate brazils for gifts. I was so suprised and saddened when they arrived. The box has shrunk incredibly. I would rather have paid a little more to have the previous size of chocolates. What was once a great gift just looks now quite small and cheap. Such a shame .”
Hi there,
Thanks so much for getting in touch and sharing your thoughts about our Chocolate Brazil Nuts, we really appreciate it. We wanted to mention first that we care deeply about the quality of our products, and that’s something we’ll never compromise on.
Over the last couple of years, the cost of cocoa has risen significantly, and like many others, we’ve really felt the impact.
Rather than change the chocolates themselves or push the price of the bigger box up too high, we made the decision to reduce the pack size and reduce the cost per box from £11.99 to £9.99. That way, the chocolates stay just as you know and love them but still remain affordable.
It wasn’t an easy choice, but we felt it was the fairest way to maintain the quality of the product while still making sure they’re accessible for our customers.
Please know we’re always working hard to balance quality, value and affordability, and we’re grateful for your understanding.
If you have any further concerns, please do get in touch with our customer care team on 0800 052 2440.
Warm regards,
Team Ringtons
“Perhaps my email correspondence with your enquiry dep. will explain my dissatisfaction. These automated 'survey requests' are becoming boring. Ringtone already have my comments.
Perhaps you could spend more time looking at the accuracy of your website...eg. When I enter in the box,for 'DECAFF LOOSE TEA' and you show several items included in the sub-section of the querry box, I should see DECAFF LOOSE TEA & not tea bags etc., or CLEARLY show in that section that Ringtons do not supply the said/stated variety.
Sorry that this review is a rant. I am willing to discuss my review, via email, if required.
J. H. Romer JP”
Dear Jamshed,
Thank you for taking the time to share your feedback with us. We truly appreciate your input and have noted all of your comments.
Regarding your search experience on our website, please note that all our products are tagged by keywords. When you search for “Decaf Loose Tea,” the system will display any product containing the words “Decaf,” “Tea,” and “Loose” in its description. This is designed to help customers find relevant items quickly.
The reason you were unable to find “Decaf Loose Tea” is that we have never produced this product. However, as mentioned previously, we do offer Decaf Tea in teabags and also in an Earl Grey variety.
If you would like further assistance or have additional questions, please feel free to email us at tea@ringtons.co.uk or call us on 0800 052 2440. We’ll be happy to help.
Warm regards,
Team Ringtons
Hi Rich,
We’re really sorry to hear you’re disappointed. This isn’t the experience we want for our customers. If you’d like us to look into this further, please contact our Customer Care Team who will assist you promptly.
Warm regards,
Team Ringtons
“Order despatched quickly and Royal Mail confirmed date and time of delivery. Nothing delivered on that date or time - after waiting in for a further 3 days contacted Ringtons customer services who said to wait another 24 hours. Still nothing received in the next 3 days. Contacted Ringtons again but no response. Then requested a refund which to Ringtons credit was received 4 days later. The lack of communication and response from Ringtons was bad. I accept things can go wrong but customer service was lacking and no apology from Ringtons.”
Hi Pam,
We’re really sorry for the trouble you’ve experienced. This isn’t the level of service we want to provide. Investigating this further for you, I can see our customer care team tried to contact you on several occasions via email to keep you informed of our findings, sadly the email address which was on your account kept rejecting our correspondence to you. To avoid this happening again, please email us at tea@ringtons.co.uk to update your email address and add a contact number onto your account.
Warm regards,
Team Ringtons
Hi Emily,
We’re so sorry you’re disappointed. The cost of cocoa has risen significantly, and because of this we had to rethink the product size to make sure we kept the quality, which we care deeply about, while still keeping it accessible. We chose to reduce the pack size so the chocolates remain just as you know and love them. We’ve worked hard to balance quality, value and affordability during a challenging time, and we truly appreciate your feedback and support.
I can see that you have also spoken to our Customer Care team today and can see that this is in the process of being resolved for you.
Warm regards,
Team Ringtons
“Hi just a shame the post man left out in the rain there was someone in all day working not .eft in a safe place. Just at the side of the green dust bin .
Not ringtons fault but royal. Mail it was a birthday present”
Hi Tina,
Thank you so much for getting in touch with Ringtons.
I’m really sorry to hear your order didn’t arrive in perfect condition, that’s certainly not the experience we want for you.
When you get a moment, would you mind contacting our Customer Care team - tea@ringtons.co.uk and send us a few photos of any damaged items?
Once we’ve received them, we’ll make sure to get this sorted for you as quickly as possible.
Thanks again for your patience, and if there’s anything else we can help with in the meantime, just give us a shout, we’re always happy to help.
Warm regards
Team Ringtons
Hi Eileen,
We’re so sorry you’re disappointed. The cost of cocoa has risen significantly, and because of this we had to rethink the product size to make sure we kept the quality, which we care deeply about, while still keeping it accessible. We chose to reduce the pack size so the chocolates remain just as you know and love them. We’ve worked hard to balance quality, value and affordability during a challenging time, and we truly appreciate your feedback and support.
Warmest wishes
Team Ringtons
Hi Audrey,
Thank you for sharing your thoughts with us! We're delighted to hear that you enjoy our products and like our gift boxes. We appreciate your kind words 😊
Warm regards,
Team Ringtons
“Very disappointed with the lack of care in packing the items ordered.
I had to contact the recipient to ask if the gift had been received as despite having a delivery notification from Royal Mail I was surprised not to hear from the recipient. As this was a gift to someone I'd not met and was only acquainted with through occasional phone calls for business I felt embarrassed to ring and ask if the item had been received. When I did we were both embarrassed and I was told the lack of acknowledgement was because the gift message was for pinecone moving into a new flat from their Grndma - nothing like my message. To compound things I don't know if the correct gift has been received and don't feel I can ask the recipient.
Very reluctant to order again.”
Hi Bernadette,
Thank you so much for taking the time to share your experience with us. We're truly sorry to hear about the mix-up with your recent order, especially when it involved a gift meant to bring joy. We completely understand how important it is for everything to arrive just right, and we’re disappointed to hear that we missed the mark.
We really appreciate you reaching out to our Customer Care Team earlier today. While we know that no gesture can fully undo the frustration or embarrassment this may have caused, we’d love the chance to make things right and regain your trust.
Your feedback is incredibly valuable to us, and we’re already looking into how we can prevent this from happening again. Thank you again for your patience and understanding, it means a lot.
Warm wishes,
Team Ringtons
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