“I ordered a lovely Christmas biscuit hamper as a gift but unfortunately the protective packaging was poor and the box arrived damaged. A couple of the other items were also slightly squashed but were not gifts so I wasn't too concerned. I contacted customer service, and whilst the emails were of a pleasant nature, the resolution was lacking. I had to return the damaged item to the post office (not easy with my working pattern) so they could donate the biscuits to charity, before I could receive a replacement or a refund. When I advised I needed to give the gift at the weekend, I simply received a 'sorry for the inconvenience and thank you for your understanding' response. It's basic service to have a goodwill offer in place but there doesn't appear to be one at Ringtons. Unlikely to order again in the future.”
“Ordering was fine, once the password was finalised. The goods turned up in a poor condition, the postman said whoever packed it didn't do a very good job. The outer box fell to pieces as he brought it to the door and some of the biscuits had parted from their gift boxes. I patched them up and hope that the friends and relatives do not received boxes of broken biscuits, because you cannot tell until you actually open the individual biscuit packs.”
Hi there,
We’re really sorry to hear your order arrived in poor condition, and that the outer box was damaged. That isn’t the experience we want for you.
Please could you share your order number and some photos of the damaged packaging and biscuits with us at tea@ringtons.co.uk and we’ll get this resolved for you.
Thank you for bringing this to our attention, and for your patience while we sort it out.
Kind regards,
Team Ringtons
“This Christmas I decided to buy a couple of your lovely boxes of chocolate brazils for gifts. I was so suprised and saddened when they arrived. The box has shrunk incredibly. I would rather have paid a little more to have the previous size of chocolates. What was once a great gift just looks now quite small and cheap. Such a shame .”
Hi there,
Thanks so much for getting in touch and sharing your thoughts about our Chocolate Brazil Nuts, we really appreciate it. We wanted to mention first that we care deeply about the quality of our products, and that’s something we’ll never compromise on.
Over the last couple of years, the cost of cocoa has risen significantly, and like many others, we’ve really felt the impact.
Rather than change the chocolates themselves or push the price of the bigger box up too high, we made the decision to reduce the pack size and reduce the cost per box from £11.99 to £9.99. That way, the chocolates stay just as you know and love them but still remain affordable.
It wasn’t an easy choice, but we felt it was the fairest way to maintain the quality of the product while still making sure they’re accessible for our customers.
Please know we’re always working hard to balance quality, value and affordability, and we’re grateful for your understanding.
If you have any further concerns, please do get in touch with our customer care team on 0800 052 2440.
Warm regards,
Team Ringtons
“Perhaps my email correspondence with your enquiry dep. will explain my dissatisfaction. These automated 'survey requests' are becoming boring. Ringtone already have my comments.
Perhaps you could spend more time looking at the accuracy of your website...eg. When I enter in the box,for 'DECAFF LOOSE TEA' and you show several items included in the sub-section of the querry box, I should see DECAFF LOOSE TEA & not tea bags etc., or CLEARLY show in that section that Ringtons do not supply the said/stated variety.
Sorry that this review is a rant. I am willing to discuss my review, via email, if required.
J. H. Romer JP”
Dear Jamshed,
Thank you for taking the time to share your feedback with us. We truly appreciate your input and have noted all of your comments.
Regarding your search experience on our website, please note that all our products are tagged by keywords. When you search for “Decaf Loose Tea,” the system will display any product containing the words “Decaf,” “Tea,” and “Loose” in its description. This is designed to help customers find relevant items quickly.
The reason you were unable to find “Decaf Loose Tea” is that we have never produced this product. However, as mentioned previously, we do offer Decaf Tea in teabags and also in an Earl Grey variety.
If you would like further assistance or have additional questions, please feel free to email us at tea@ringtons.co.uk or call us on 0800 052 2440. We’ll be happy to help.
Warm regards,
Team Ringtons
Hi Rich,
We’re really sorry to hear you’re disappointed. This isn’t the experience we want for our customers. If you’d like us to look into this further, please contact our Customer Care Team who will assist you promptly.
Warm regards,
Team Ringtons
“Order despatched quickly and Royal Mail confirmed date and time of delivery. Nothing delivered on that date or time - after waiting in for a further 3 days contacted Ringtons customer services who said to wait another 24 hours. Still nothing received in the next 3 days. Contacted Ringtons again but no response. Then requested a refund which to Ringtons credit was received 4 days later. The lack of communication and response from Ringtons was bad. I accept things can go wrong but customer service was lacking and no apology from Ringtons.”
Hi Pam,
We’re really sorry for the trouble you’ve experienced. This isn’t the level of service we want to provide. Investigating this further for you, I can see our customer care team tried to contact you on several occasions via email to keep you informed of our findings, sadly the email address which was on your account kept rejecting our correspondence to you. To avoid this happening again, please email us at tea@ringtons.co.uk to update your email address and add a contact number onto your account.
Warm regards,
Team Ringtons
Hi Emily,
We’re so sorry you’re disappointed. The cost of cocoa has risen significantly, and because of this we had to rethink the product size to make sure we kept the quality, which we care deeply about, while still keeping it accessible. We chose to reduce the pack size so the chocolates remain just as you know and love them. We’ve worked hard to balance quality, value and affordability during a challenging time, and we truly appreciate your feedback and support.
I can see that you have also spoken to our Customer Care team today and can see that this is in the process of being resolved for you.
Warm regards,
Team Ringtons
“Hi just a shame the post man left out in the rain there was someone in all day working not .eft in a safe place. Just at the side of the green dust bin .
Not ringtons fault but royal. Mail it was a birthday present”
Hi Tina,
Thank you so much for getting in touch with Ringtons.
I’m really sorry to hear your order didn’t arrive in perfect condition, that’s certainly not the experience we want for you.
When you get a moment, would you mind contacting our Customer Care team - tea@ringtons.co.uk and send us a few photos of any damaged items?
Once we’ve received them, we’ll make sure to get this sorted for you as quickly as possible.
Thanks again for your patience, and if there’s anything else we can help with in the meantime, just give us a shout, we’re always happy to help.
Warm regards
Team Ringtons
Hi Eileen,
We’re so sorry you’re disappointed. The cost of cocoa has risen significantly, and because of this we had to rethink the product size to make sure we kept the quality, which we care deeply about, while still keeping it accessible. We chose to reduce the pack size so the chocolates remain just as you know and love them. We’ve worked hard to balance quality, value and affordability during a challenging time, and we truly appreciate your feedback and support.
Warmest wishes
Team Ringtons
Hi Audrey,
Thank you for sharing your thoughts with us! We're delighted to hear that you enjoy our products and like our gift boxes. We appreciate your kind words 😊
Warm regards,
Team Ringtons
“Very disappointed with the lack of care in packing the items ordered.
I had to contact the recipient to ask if the gift had been received as despite having a delivery notification from Royal Mail I was surprised not to hear from the recipient. As this was a gift to someone I'd not met and was only acquainted with through occasional phone calls for business I felt embarrassed to ring and ask if the item had been received. When I did we were both embarrassed and I was told the lack of acknowledgement was because the gift message was for pinecone moving into a new flat from their Grndma - nothing like my message. To compound things I don't know if the correct gift has been received and don't feel I can ask the recipient.
Very reluctant to order again.”
Hi Bernadette,
Thank you so much for taking the time to share your experience with us. We're truly sorry to hear about the mix-up with your recent order, especially when it involved a gift meant to bring joy. We completely understand how important it is for everything to arrive just right, and we’re disappointed to hear that we missed the mark.
We really appreciate you reaching out to our Customer Care Team earlier today. While we know that no gesture can fully undo the frustration or embarrassment this may have caused, we’d love the chance to make things right and regain your trust.
Your feedback is incredibly valuable to us, and we’re already looking into how we can prevent this from happening again. Thank you again for your patience and understanding, it means a lot.
Warm wishes,
Team Ringtons
Hi Wendy,
Thank you for reaching out and sharing your experience. We’re truly sorry to hear about the condition of your Ginger Snap Biscuits, and we understand how disappointing it can be to receive broken items. Your feedback is important to us, and we will definitely address this in an email to yourself. If you have any further concerns, please don’t hesitate to reach out.
Warm regards,
Team Ringtons
“Have been Ringtons customers within our family for over 50 years and was extremely disappointed with the packaging and dates on the parcel recently ordered. The biscuits in general had short dates, one less than month and some hoping to give as xmas gifts just into january. Although it was stated on the website the tea tin didnt come with any tea, whos sells a tea tin with no teabags! One of the biscuit items were squashed and damaged as put at the bottom of parcel with all else ontop. Having already spent just over £50.00 will have to order another parcel and pay P&P as still need teabags for my tea tin as was xmas gift. Not the usual service expected from such a well established company.”
Hello Julie,
Thank you for taking the time to get in touch. We're very sorry you were disappointed with your order. On checking the best before dates, all appear to be after March 2026, apart from the Milk Chocolate Brazils which are end of January 2026 and the Milk Chocolate Mallows, that state on the website that they have a shelf life of 2-4 weeks. With that being said, if you are unhappy with any of your items please call our Customer Care Team on 0800 052 2440 and they will resolve any issues for you. ☺️
Kind regards,
Team Ringtons
“We ordered on line because the person who normally delivers to our door has stopped coming and it is frustrating that we are unable to get in touch with him. He left a card one week and said phone him for our order but he didn’t leave a phone number ! So annoying. The previous person delivered to us for years and was brilliant.’”
Hello,
Thank you for sharing your experience with us. I’m really sorry to hear about the difficulty you've had with your Doorstep Delivery. We understand how frustrating this can be. If you ever have any issues please contact our Customer Care Team on 0800 052 2440, so we can get the situation rectified. We’re always here to help!
I have sent you a private message to discuss this further. ☺️
Warm regards,
Team Ringtons
Thank you for sharing your experience, Wendy! We're glad to hear that you found the ordering and delivery process straightforward. Your feedback is valuable to us, and we hope to enhance your future experiences with our products.
Warm wishes,
Team Ringtons
“I love ringtons products they are exceptional in quality however on this occasion some of my items were delivered damaged which made a difference to the marshmallow chocolate cakes.”
Hi there,
Thank you so much for your valuable feedback, so sorry, we would like to look into this straight away for you. Could you please send us an email to tea@ringtons.co.uk along with your full name, address and order number along with a list of damages. Look forward to hearing from you soon!
Thanks!
Team Ringtons
“Item was great as usual but this time delivery was terrible, I ordered in enough time for father's day and it didn't arrive until Tuesday after, so my dad's present was late, royal mail delivery had sent to wrong depot, no happy this time”
Dear Joanne,
Thank you for your feedback. We understand how important timely delivery is, the reason we dispatched your order the same day it was ordered. We can confirm the parcel was delivered within the 5 working days timeframe we advise on our deliveries however, It's so disappointing to hear that it did not arrive in time for such a special occasion, we value you as loyal customer and hope to see you again soon. If there’s anything else we can assist you with, please don’t hesitate to reach out to our Customer Care team 0800 052 2440
Warm regards,
Team Ringtons
Hi Nigel, thank you for your feedback. We apologise for the confusion with our packaging changes. We have recently been re-branding to enhance our values and products, your feedback is essential in helping us create a better experience for our customers and will certainly feed your comments back. We appreciate your patience as we make these adjustments, and we hope you'll continue to enjoy our products.
Warm regards,
Team Ringtons
Hi Anne, thank you for your feedback. We’re sorry to hear that one of your purchases had a short sell-by date. We understand how disappointing that can be, and we appreciate you bringing it to our attention. We always aim to maintain high standards in our products and do list all best before dates on our website for customers to see before choosing to make their purchases. If there’s anything further we can assist you with, please don’t hesitate to get in touch with our Customer Care team Tel; 0800 052 2440 We’re here to help!
“I received my order in time for Mother’s Day. However I was disappointed with the quality of my products as the dates were running out and some products were very nearly out of date despite being advertised on the website as a long date. This is very unfortunate as I was looking forward to my order due to it being a gift. I do hope this can be resolved in some way as this experience affected the enjoyment of my product.”
Hi Hansa, thank you for taking the time to share your thoughts. We're truly sorry to hear that our products did not meet your expectations, especially as it was a special gift. Your feedback regarding the dates is important to us. After looking at the items you purchased, all of these items have a best before date stated on the website, non of which were specifically released as a Mother's Day gift. We appreciate your understanding and hope we can make your next experience a much more enjoyable one. We are always here to help, if you need any guidance in the future with gifting or best before dates, please get in contact with our Customer Care team prior to ordering, we are always happy to help. If there’s anything else we can assist you with, please don’t hesitate to reach out. Tel 0800 052 2440 😊
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