Hi Anne, thank you for your feedback. We’re sorry to hear that one of your purchases had a short sell-by date. We understand how disappointing that can be, and we appreciate you bringing it to our attention. We always aim to maintain high standards in our products and do list all best before dates on our website for customers to see before choosing to make their purchases. If there’s anything further we can assist you with, please don’t hesitate to get in touch with our Customer Care team Tel; 0800 052 2440 We’re here to help!
“I received my order in time for Mother’s Day. However I was disappointed with the quality of my products as the dates were running out and some products were very nearly out of date despite being advertised on the website as a long date. This is very unfortunate as I was looking forward to my order due to it being a gift. I do hope this can be resolved in some way as this experience affected the enjoyment of my product.”
Hi Hansa, thank you for taking the time to share your thoughts. We're truly sorry to hear that our products did not meet your expectations, especially as it was a special gift. Your feedback regarding the dates is important to us. After looking at the items you purchased, all of these items have a best before date stated on the website, non of which were specifically released as a Mother's Day gift. We appreciate your understanding and hope we can make your next experience a much more enjoyable one. We are always here to help, if you need any guidance in the future with gifting or best before dates, please get in contact with our Customer Care team prior to ordering, we are always happy to help. If there’s anything else we can assist you with, please don’t hesitate to reach out. Tel 0800 052 2440 😊
Hi Sophia, we’re sorry to hear that you’re not happy with your recent order. We appreciate your feedback and would love to help resolve any issues you’re experiencing. Please reach out to our customer care team, and we’ll do our best to assist you promptly. Thank you for bringing this to our attention!
Email - tea@ringtons.co.uk with your full order details and we will get on it straight away!
“I have been very happy with my door step delivery but unfortunately you no longer have the teabags I use so disappointed the ‘mug’ bag is no longer available. One cup is not strong enough and the regular 2 cup is too strong and wasteful Bank to finding a suitable alternative 😔”
Thank you for your feedback, Tracey. We're glad to hear you've enjoyed our doorstep delivery service, but we’re truly sorry to hear about the disappointment regarding the teabag options. Your input is important to us, and we understand how frustrating it can be to find the right brew. I know many of our customers have transitioned to out Traditional 2 cup teabag, which is the same blend of tea. I have mentioned this to your local salesperson who will be able to advise you on next visit. We can work together to get a blend that is perfect for you.
“Sorry to say this but you have reduced the number of tea bags in your packets; Lemon and ginger and peppermint and redbush which means I go elsewhere! The lemon and ginger has changed its flavour and is not as nice now, in fact I’ve stopped getting it.”
Thank you for your feedback, Gillian. We're sorry to hear that you're disappointed with the recent changes to our teas. We strive to improve our products continuously, and we appreciate you bringing this to our attention.
Some of our tea and infusions are now boxed in 20's, marketing insights found that customers wanted to purchase in smaller quantities, hence changing the quantities to be available in 20's. Your experience matters to us, and we'd love to hear more about your concerns. If there's anything we can do to assist you or if you’d like to discuss this further, please feel free to reach out. The good news is that although there has been a change in packaging and quantity, the Lemon & Ginger infusion has not had any change at all to it and exactly the same blend.
Thank you for your review! We’re thrilled to hear that you loved our ginger biscuits. Your excitement about the ginger cake is contagious! We hope it lives up to your expectations and brings you joy. Enjoy!
“The Christmas decorations we ordered are beautiful but had problems with the delivery. Do not believe the parcel was delivered on the day the driver claimed as there was somebody in all day and when it was delivered the next day it was not left in the designated safe place and was sodden when we collected it. I suspect these problems are caused by delivery drivers being given unrealisticly high targets.”
“Delivery was a birthday gift. Two days late,no email informing me of delivery or it was going to be late. Asked for extra item to be put in gift,was not added and invoice was in gift parcel,not good,you had a billing address different from gift address. I have sent many gifts and never had in oice put in a gift,. Not pleased”
“Very disappointed. I was told my order would arrive Monday and it didn?t arrive until the Wednesday, this was for a present during Mother?s Day weekend, I won?t be purchasing from ringtons any time soon”
“Ringtons desperately need a better way of dealing with online gift set ordering. Many sets were out of stock, or had short dates. Some free postage, many with added carriage costs. Stock availability seems to change day-to-day. The despatch of my order took 3 days which is far too long. Tracking App was hopeless and felt like a data scraping scam. Recipient very happy with Ringtons goods though - they were sent as a gift. Ringtons do quality products, so no complaints on that front.”
“I ordered a biscuit/tea hamper for my long time friends for Christmas. I was told by email that it had been delivered so waited for my friend to thank me. One week later I asked her about it as I was upset she hadn't mentioned it. She said that the message card was from an accountant company, not me so didn't know I had sent them. I rang Ringtons and complained, told them this could have caused a break in a long friendship, the lady said they would refund me. I was refunded ?1 for my message card and no letter of apology. I am very upset with the customer service and even though the biscuits, according to my friend were lovely, I won't be buying from them again.”
“Chocolate lighter colour than usual, with Matt finish, not their usual gloss. Individual chocolates not uniform size. At least three of the chocolates had small holes in the surface of them where the chocolate was thinner. You could see the jelly which should have been covered in chocolate. Three boxes purchased recently have had similar defects. The chocolates are just not the same as those bought in earlier years.”
“Quality of products is, as always, great. The problem we've encountered this time is very poor packaging for a delivery. First delivery had no packing material at all, so delicate biscuits were all squashed. Replacement delivery had some packing, but the individual boxes were not protected, and consequently 2 thirds of boxes were again squashed.”
“I've ordered a few packs of tea for the very simple reason, my friend recommended it and I wanted it to be a nice present for my sister. Downfall was even tho I've paid for the delivery it took forever to get it. Not the best company if you would like tea without subscription.”
“Disappointed with delivery: took over 3 weeks for me to get my order and what I ordered came too late so I ended up ordering something else from another company.”
