Hi Audrey,
Thank you for sharing your thoughts with us! We're delighted to hear that you enjoy our products and like our gift boxes. We appreciate your kind words 😊
Warm regards,
Team Ringtons
“Very disappointed with the lack of care in packing the items ordered.
I had to contact the recipient to ask if the gift had been received as despite having a delivery notification from Royal Mail I was surprised not to hear from the recipient. As this was a gift to someone I'd not met and was only acquainted with through occasional phone calls for business I felt embarrassed to ring and ask if the item had been received. When I did we were both embarrassed and I was told the lack of acknowledgement was because the gift message was for pinecone moving into a new flat from their Grndma - nothing like my message. To compound things I don't know if the correct gift has been received and don't feel I can ask the recipient.
Very reluctant to order again.”
Hi Bernadette,
Thank you so much for taking the time to share your experience with us. We're truly sorry to hear about the mix-up with your recent order, especially when it involved a gift meant to bring joy. We completely understand how important it is for everything to arrive just right, and we’re disappointed to hear that we missed the mark.
We really appreciate you reaching out to our Customer Care Team earlier today. While we know that no gesture can fully undo the frustration or embarrassment this may have caused, we’d love the chance to make things right and regain your trust.
Your feedback is incredibly valuable to us, and we’re already looking into how we can prevent this from happening again. Thank you again for your patience and understanding, it means a lot.
Warm wishes,
Team Ringtons
Hi Wendy,
Thank you for reaching out and sharing your experience. We’re truly sorry to hear about the condition of your Ginger Snap Biscuits, and we understand how disappointing it can be to receive broken items. Your feedback is important to us, and we will definitely address this in an email to yourself. If you have any further concerns, please don’t hesitate to reach out.
Warm regards,
Team Ringtons
“Have been Ringtons customers within our family for over 50 years and was extremely disappointed with the packaging and dates on the parcel recently ordered. The biscuits in general had short dates, one less than month and some hoping to give as xmas gifts just into january. Although it was stated on the website the tea tin didnt come with any tea, whos sells a tea tin with no teabags! One of the biscuit items were squashed and damaged as put at the bottom of parcel with all else ontop. Having already spent just over £50.00 will have to order another parcel and pay P&P as still need teabags for my tea tin as was xmas gift. Not the usual service expected from such a well established company.”
Hello Julie,
Thank you for taking the time to get in touch. We're very sorry you were disappointed with your order. On checking the best before dates, all appear to be after March 2026, apart from the Milk Chocolate Brazils which are end of January 2026 and the Milk Chocolate Mallows, that state on the website that they have a shelf life of 2-4 weeks. With that being said, if you are unhappy with any of your items please call our Customer Care Team on 0800 052 2440 and they will resolve any issues for you. ☺️
Kind regards,
Team Ringtons
“We ordered on line because the person who normally delivers to our door has stopped coming and it is frustrating that we are unable to get in touch with him. He left a card one week and said phone him for our order but he didn’t leave a phone number ! So annoying. The previous person delivered to us for years and was brilliant.’”
Hello,
Thank you for sharing your experience with us. I’m really sorry to hear about the difficulty you've had with your Doorstep Delivery. We understand how frustrating this can be. If you ever have any issues please contact our Customer Care Team on 0800 052 2440, so we can get the situation rectified. We’re always here to help!
I have sent you a private message to discuss this further. ☺️
Warm regards,
Team Ringtons
Thank you for sharing your experience, Wendy! We're glad to hear that you found the ordering and delivery process straightforward. Your feedback is valuable to us, and we hope to enhance your future experiences with our products.
Warm wishes,
Team Ringtons
“I love ringtons products they are exceptional in quality however on this occasion some of my items were delivered damaged which made a difference to the marshmallow chocolate cakes.”
Hi there,
Thank you so much for your valuable feedback, so sorry, we would like to look into this straight away for you. Could you please send us an email to tea@ringtons.co.uk along with your full name, address and order number along with a list of damages. Look forward to hearing from you soon!
Thanks!
Team Ringtons
“Item was great as usual but this time delivery was terrible, I ordered in enough time for father's day and it didn't arrive until Tuesday after, so my dad's present was late, royal mail delivery had sent to wrong depot, no happy this time”
Dear Joanne,
Thank you for your feedback. We understand how important timely delivery is, the reason we dispatched your order the same day it was ordered. We can confirm the parcel was delivered within the 5 working days timeframe we advise on our deliveries however, It's so disappointing to hear that it did not arrive in time for such a special occasion, we value you as loyal customer and hope to see you again soon. If there’s anything else we can assist you with, please don’t hesitate to reach out to our Customer Care team 0800 052 2440
Warm regards,
Team Ringtons
Hi Nigel, thank you for your feedback. We apologise for the confusion with our packaging changes. We have recently been re-branding to enhance our values and products, your feedback is essential in helping us create a better experience for our customers and will certainly feed your comments back. We appreciate your patience as we make these adjustments, and we hope you'll continue to enjoy our products.
Warm regards,
Team Ringtons
Hi Anne, thank you for your feedback. We’re sorry to hear that one of your purchases had a short sell-by date. We understand how disappointing that can be, and we appreciate you bringing it to our attention. We always aim to maintain high standards in our products and do list all best before dates on our website for customers to see before choosing to make their purchases. If there’s anything further we can assist you with, please don’t hesitate to get in touch with our Customer Care team Tel; 0800 052 2440 We’re here to help!
“I received my order in time for Mother’s Day. However I was disappointed with the quality of my products as the dates were running out and some products were very nearly out of date despite being advertised on the website as a long date. This is very unfortunate as I was looking forward to my order due to it being a gift. I do hope this can be resolved in some way as this experience affected the enjoyment of my product.”
Hi Hansa, thank you for taking the time to share your thoughts. We're truly sorry to hear that our products did not meet your expectations, especially as it was a special gift. Your feedback regarding the dates is important to us. After looking at the items you purchased, all of these items have a best before date stated on the website, non of which were specifically released as a Mother's Day gift. We appreciate your understanding and hope we can make your next experience a much more enjoyable one. We are always here to help, if you need any guidance in the future with gifting or best before dates, please get in contact with our Customer Care team prior to ordering, we are always happy to help. If there’s anything else we can assist you with, please don’t hesitate to reach out. Tel 0800 052 2440 😊
Hi Sophia, we’re sorry to hear that you’re not happy with your recent order. We appreciate your feedback and would love to help resolve any issues you’re experiencing. Please reach out to our customer care team, and we’ll do our best to assist you promptly. Thank you for bringing this to our attention!
Email - tea@ringtons.co.uk with your full order details and we will get on it straight away!
“I have been very happy with my door step delivery but unfortunately you no longer have the teabags I use so disappointed the ‘mug’ bag is no longer available. One cup is not strong enough and the regular 2 cup is too strong and wasteful Bank to finding a suitable alternative 😔”
Thank you for your feedback, Tracey. We're glad to hear you've enjoyed our doorstep delivery service, but we’re truly sorry to hear about the disappointment regarding the teabag options. Your input is important to us, and we understand how frustrating it can be to find the right brew. I know many of our customers have transitioned to out Traditional 2 cup teabag, which is the same blend of tea. I have mentioned this to your local salesperson who will be able to advise you on next visit. We can work together to get a blend that is perfect for you.
“Sorry to say this but you have reduced the number of tea bags in your packets; Lemon and ginger and peppermint and redbush which means I go elsewhere! The lemon and ginger has changed its flavour and is not as nice now, in fact I’ve stopped getting it.”
Thank you for your feedback, Gillian. We're sorry to hear that you're disappointed with the recent changes to our teas. We strive to improve our products continuously, and we appreciate you bringing this to our attention.
Some of our tea and infusions are now boxed in 20's, marketing insights found that customers wanted to purchase in smaller quantities, hence changing the quantities to be available in 20's. Your experience matters to us, and we'd love to hear more about your concerns. If there's anything we can do to assist you or if you’d like to discuss this further, please feel free to reach out. The good news is that although there has been a change in packaging and quantity, the Lemon & Ginger infusion has not had any change at all to it and exactly the same blend.
Thank you for your review! We’re thrilled to hear that you loved our ginger biscuits. Your excitement about the ginger cake is contagious! We hope it lives up to your expectations and brings you joy. Enjoy!
“The Christmas decorations we ordered are beautiful but had problems with the delivery. Do not believe the parcel was delivered on the day the driver claimed as there was somebody in all day and when it was delivered the next day it was not left in the designated safe place and was sodden when we collected it. I suspect these problems are caused by delivery drivers being given unrealisticly high targets.”
“Delivery was a birthday gift. Two days late,no email informing me of delivery or it was going to be late. Asked for extra item to be put in gift,was not added and invoice was in gift parcel,not good,you had a billing address different from gift address. I have sent many gifts and never had in oice put in a gift,. Not pleased”
“Very disappointed. I was told my order would arrive Monday and it didn?t arrive until the Wednesday, this was for a present during Mother?s Day weekend, I won?t be purchasing from ringtons any time soon”
“Ringtons desperately need a better way of dealing with online gift set ordering. Many sets were out of stock, or had short dates. Some free postage, many with added carriage costs. Stock availability seems to change day-to-day. The despatch of my order took 3 days which is far too long. Tracking App was hopeless and felt like a data scraping scam. Recipient very happy with Ringtons goods though - they were sent as a gift. Ringtons do quality products, so no complaints on that front.”
English