“Good . The hazelnut chocolate biscuits were the best excellent quality but could do with a few more in the packet. I'm afraid to say the coconut biscuit was not for me. Made me ill. Service of delivery was excellent too.”
Hi Sylvia,
Thanks for sharing your feedback. We’re glad you enjoyed our Brazil nut biscuits biscuits and that the delivery service was excellent. Sorry to hear the coconut biscuit weren't to your taste, but thank you for your feedback.
Kind regards,
Team Ringtons
“My order arrived and a packet of the biscuits were open and crushed inside the packet. Customer Service were really good and sent me a replacement plus an extra pack. They arrived and again the seals were broken on both packets at both ends.”
Hi Paula,
I’m really sorry to hear the biscuits arrived damaged again after replacements. Thank you for letting us know and for your patience with this.
Please can you contact our customer care team so we can resolve this for you
Kind regards,
Team Ringtons
Hi Annie,
So we can look into this for you further, can I ask that you provide us with a the product information you feel isn't as good as it used to be.
We look forward to your reply.
Kind regards,
Team Ringtons
Hi Colin,
Thank you so much for getting in touch with Ringtons.
I’m really sorry to hear your order didn’t arrive in perfect condition, that’s certainly not the experience we want for you.
When you get a moment, would you mind emailing tea@ringtons.co.uk and send us a few photos of the damaged items? That’ll help us look into what’s gone wrong and figure out whether it’s a packing issue with the dispatch centre or if our courier has been a bit heavy-handed with your parcel.
Once we’ve received them, we’ll make sure to get this sorted for you as quickly as possible.
Thanks again for your patience, and if there’s anything else we can help with in the meantime, just give us a shout, we’re always happy to help.
Team Ringtons
“Very easy to order & prompt delivery of our favourite ginger biscuits. Ordered 4 packets unfortunately on opening the first about half of them are broken”
Hi Jan,
Thanks so much for your review. Sorry to hear that the biscuits arrived broken. If you’d like us to help with this, please contact us with your order details and any photos so we can assist. We look forward to hearing from you tea@ringtons.co.uk
Warm regards,
Team Ringtons
“I ordered a father's day gift box which is described as a letterbox gift box, which to me means it fits through a letterbox if the person is not home for delivery. The box arrived and it was packed inside another box which you could fit maybe 6 of the item I ordered . Why describe an item as a letterbox gift and then send in an oversized box creating delivery problems and creating more cardboard waste. A lovely product but the delivery issues leave a lot to be desired.”
Dear Brian,
Thank you so much for getting in touch, and I want to start by offering my deepest and sincerest apologies for the disappointment and frustration this has caused you.
We’re incredibly sorry that your letterbox gift was not delivered as intended. I completely understand why you chose this specific product, the whole purpose of a letterbox gift is to avoid exactly this situation.
Please be assured that we’ll be raising this with our fulfilment centre to understand why it was placed inside a larger box, which completely defeated the object. Our letterbox gifts are specifically designed to fit standard UK letterboxes, so this packing method was not acceptable, and we’ll make sure it’s investigated.
We will follow this up with an email to the email address provided when ordering.
Thanks for your understanding.
Kind Regards
Team Ringtons
“I have noticed of late, that the Jellyatric mix ie Jelly babies, have been overloaded with Orange flavour. Not sure why? But its annoying as i am not a fan of orange! .”
Hi there,
Thanks for letting us know. I’m sorry to hear the Jellyatric mix has too much orange and you’re not a fan.
Rest-assured they are randomly packed with a variety of colours and flavours. If you would like to discuss this further please drop us an email tea@ringtons.co.uk or contact our customer care team on Tel 0800 052 2440 we'd love to hear from you!
Kind regards,
Team Ringtons
Hi Wendy,
Thank you for letting us know. We’re really sorry to hear the chocolate melted in the heat and that it wasn’t in perfect condition. We understand this isn’t ideal, and we appreciate you mentioning it was due to Royal Mail.
Please contact our customer care team on 0800 052 2440 and we’ll happily look into a resolution for you.
Kind regards,
Team Ringtons
“Last of many orders from Ringtons, everything before has been great. This time however, the milk chocolate mallows were packed at the bottom of a full parcel and arrived seriously squashed and in less than perfect condition”
Hi Michael,
Thank you for letting us know. We’re really sorry to hear the milk chocolate mallows arrived squashed and not in good condition. That isn’t what we want for our customers.
Please contact our customer care team on 0800 052 2440 and we will happily get this resolved for you
Kind regards,
Team Ringtons
“Get from Ringtons every fortnight however there was no availability for a product so tried on line over the moon that they had product so ordered. Order accepted then 3 days later no product so disappointed with this this time round”
Hi Lynn,
Thank you for your feedback and for being a regular Ringtons customer, we’re really sorry to hear about your recent experience.
Please could you confirm which item it was you where looking to purchase? We’d like to check stock availability for you.
Kind regards,
Team Ringtons
“The letter box Ringtons gift box arrived on time but apart from the Gold tea bags we felt all the other contents (fudge, caramelised biscuit flapjacks, lemon drizzle cakes) were far too sweet for our tastes and we're not diabetics or anything.
Well packed and beautifully presented though.”
Hi Raymond,
Thanks for your feedback and for letting us know your thoughts on the contents. I’m glad the box arrived on time and that you found the presentation to be beautiful, though I’m sorry the other items were too sweet for your tastes.
Kind regards,
Team Ringtons
Hi there,
Thank you for your feedback and for confirming delivery. We’re sorry to hear the parcel box arrived damaged. Please contact our customer care team on 0800 052 2440 and we'll look into resolving this for you
Kind regards,
Team Ringtons
Hi Carol,
Thank you for taking the time to share your feedback. We’re glad to hear you were happy with the service and delivery. We appreciate your comment regarding the tea strength and understand that flavour preference can vary. We’ll be sure to pass this feedback on to our team
Kind regards,
Team Ringtons
“The box and contents were fine and good value. The only issue was the delivery! I ordered this as a ‘letter box’ item assuming it would be delivered as such. It was actually left outside between two bins and in the blaring sun! Not much good for the cakes within!”
Thank you very much for taking the time to share your feedback with us.
We’re pleased to hear that you were happy with the box and its contents and felt it was good value. However, we’re really sorry to hear about the way your order was delivered. We completely understand how disappointing it must have been to find it left outside, especially given the contents.
Please rest assured that we will pass your comments on to our online department so they can review this and help prevent similar issues in future.
Thank you again for bringing this to our attention, and for taking the time to let us know about your experience.
Team Ringtons
“Was a bit shocked at the size of both packets I ordered as I ordered them on the back of seeing nics back kitchen so won’t be buying them again they were lovely thought but living on my own and just a state pension can’t afford them”
Hi Joan,
Thank you so much for taking the time to let us know, and I’m really glad to hear you enjoyed them. I’m sorry they weren’t quite what you expected in terms of size.
I completely understand, we’re all having to watch the pennies these days, and every purchase really does matter.
Kind regards,
Team Ringtons
Hi Belinda,
Thanks for letting us know! Glad to hear the hamper arrived in good condition 👍
If you need anything else, just give us a shout.
Kind regards,
Team Ringtons
“Happy with your products but the state of my goods when received was awful box was all broken tore and open and also three boxes inside were smashed and I couldn't give them to family and friends for Easter as I planned had to keep them myself and buy something else I did ring you up and spoke to a lovely lady but it was too late by then also they gave me a time slot which I waited till then when I went out he came and left it with neighbours pity you don't deliver yourselves in this area like you do in stoke on trent to my cousins”
Hi,
Thank you for taking the time to share your feedback. We’re genuinely sorry that, despite our efforts to help, the outcome wasn’t what you had hoped for.
We understand how disappointing it can feel when a resolution doesn’t meet your expectations, and we truly regret that our suggested option wasn’t right for you. Our intention was always to support you as best we could within the options available to us at the time.
Please know that your comments have been taken on board and shared with the wider team. We value every customer experience, especially when it highlights where we may need to reflect and improve.
If you’d be open to it, we’d really appreciate the opportunity to revisit this with you and see whether there’s anything further we can do.
You’re welcome to contact us directly on 0800 052 2440, and we’ll be more than happy to listen.
Thank you again for your feedback, it does matter to us.
Kind regards,
Team Ringtons
“Excellent tea, biscuits and snacks, but why use Royal Mail? Changed their delivery time many times and delivered late in evening. Good products, poor delivery.”
Hi Colin,
Thanks so much for your kind words about the tea, biscuits and snacks, we really appreciate it! We’re sorry to hear that Royal Mail’s delivery times were changed several times and that your parcel arrived later in the evening. We understand how frustrating that can be.
We do take all feedback on board, and while Royal Mail is usually reliable for most of our customers, unfortunately some deliveries can still vary depending on their local service. We’re always reviewing our options to make sure orders arrive as smoothly as possible.
Thanks again for letting us know, your feedback genuinely helps us improve.
Kind regards,
Team Ringtons
Hi Nicola,
We are so pleased to hear that you where happy with the majority of your order.
I’m so sorry to hear the date on the mallows didn’t match your May hamper plan.
Due to the content in the mallows they do have a short shelf life which is stated when placing your order for the mallows on our website. Please see the attached link to this information.
https://www.ringtons.co.uk/products/ringtons-milk-chocolate-mallows?
At present, all batches of our mallows share the same best before date, so we’re unable to provide a later dated pack If you would prefer to return the mallows unopened to our dispatch department please return to:
Zendbox
Unit RR
Paddock Wood Distribution Centre
Paddock Wood
Tonbridge
TN12 6UU
Our customer care team are always happy to help, should you have any queries you can contact us on 0800 052 2240.
Kind regards,
Team Ringtons
English