“Sent hamper for friends birthday but very disappointed that gift message is actually a piece of paper . Complained to Ringtons who said they would pass complaint on and heard no more.”
Thank you for your feedback, Alison! We’re sorry to hear that the gift message didn’t meet your expectations, and we appreciate you bringing this to our attention. We value your input and will certainly use it to enhance our customer experience. Rest assured, we have passed on your email you previously sent and have gone direct to our online team today with your feedback. Our gift messages are printed onto branded A5 quality paper with the gift message printed onto one side. We take all feedback seriously and always look for improvement where we can. Thanks again.
Warm regards,
Team Ringtons
“2 packs of earl grey delivered..opened the packs to split and decant..smelt faintly of earl grey..made a brew on 3 occasions and not a taste or smell of earl grey..using them as normal teabags but please sort this out.”
Thank you for sharing your experience, Dyane! We’re sorry to hear that the Earl Grey didn't meet your expectations in terms of flavour and aroma. Your feedback is invaluable, and we’ll certainly look into this matter to ensure our products are up to the standard we strive for. We appreciate your understanding and will follow this up with an email to yourself to discuss this further.
Warm regards,
Team Ringtons
Thank you for your feedback, Dawn! We're glad to hear the initial visit went well, but we’re sorry to learn that we haven't been back as expected. We appreciate your patience and please be assured this has been raised with the management team at your local office, who will contact you directly.
Thank you for your review, Jack! We're delighted that you enjoyed the tea and appreciated the service and delivery speed.
All suppliers of our products are members of the Round Table of Sustainable Palm Oil, an organisation that ensures the sustainable production, sourcing and use of Palm Oil worldwide. Being RSPO approved means that we have assurance throughout our supply chain that the Palm Oil we use in our products complies with a very specific set of environmental and social criteria.
By ensuring all Palm Oil used within our business is compliant with the rigorous standards of the RSPO, we are confident that we are able to supply products that not only taste great but are also sourced in the most ethical way possible too but we do take on board your feedback and we are currently working on multiple projects to reduce our footprint on the planet.
Looking forward to seeing you again! ☕✨
“I recently tried to purchase from one of your vans but was completely ignored. When I raised the issue, I was accused of lying about the situation, which was both upsetting and unacceptable. I only went ahead and placed an online order because my mum is a huge fan of your mint tea—otherwise, I would have taken my business elsewhere. Needless to say, I’m incredibly disappointed with the level of service I received.”
Thank you for sharing your experience, Sabirah. We’re truly sorry to hear about the service you received while trying to purchase from one of our vans. It’s disappointing to know that you felt ignored, and we certainly don’t want our customers to have such an experience. We're glad you went ahead with the online order for your mum's favourite mint tea. Please reach out to our Customer Care Team to look further into this matter for you. Tel 0800 052 2440 tea@ringtons.co.uk
“Used Ringtons for tea,coffee and treats.Found all the products to be of high standard
Last order never arrived after,7 days contacted Ringtons and was told to ring back the following day?
Then informed items would be dispatched asap
minus one item which is now out of stock but for which I have already been charged
So on delivery Ringtons do not seem to be efficient”
Hi Peter, thank you for taking the time to share your feedback. We’re glad to hear you found our products to be of high quality. We sincerely apologise for the delay with your last order and any inconvenience it may have caused. Your concerns regarding our service efficiency are important to us, and we appreciate you bringing them to our attention. We’ll strive to improve and ensure a better experience in the future. A full refund was issued yesterday for the item which was sold out. Thank you for your patience in us resolving this matter for you. If there’s anything else we can assist you with, please don’t hesitate to reach out.😊
Hi Michele! Thank you for sharing your experience with us. We're glad you chose Ringtons for your shopping. We value all feedback, and we’re always looking to enhance our services and products. If there's anything specific we can assist you with or if there was something that could have made your experience better, please let us know. We hope to see you again soon! 😊
“Very good quality goods, friend was very impressed. Gave 3 stars because there was a problem of wrong address delivery (my fault) the person that received it reached out to Ringtons to get to right person however when i spoke to customer care and they said they could do nothing not even call the person to tell them the parcel was meant for next door, luckily phoned friend and her husband picked it up. Disappointed that customer care would not at least advise person it was meant for next door and she would have contacted my friend.”
Hi there! Thank you for your feedback and we're glad to hear that your friend was impressed with the quality of our goods. We sincerely apologise for the delivery issue you faced – that can certainly be frustrating. While we strive to provide support in these situations, we understand your disappointment with our customer care response. Your comments will help us improve our service moving forward. Thank you for bringing this to our attention, and we hope the experience doesn't deter you from using us again.
Hi Margaret, lovely to hear from you. We have looked into this matter with urgency for you and can see that your parcel was delivered on Saturday 29th March. If you need to discuss this further, please do get in contact with our customer care team to resolve, - tea@ringtons.co.uk
Thank you for reaching out, Robert. We're sorry to hear that your coffee bags haven't arrived yet. We understand how frustrating this can be and appreciate your patience. I can see that our courier has tried to deliver these previously so sorry you seem to be missing each other however, this item is showing that it is out for delivery today for you.
“The delivery was a Mother’s Day gift so to be delivered elsewhere so I don’t know what it is like yet. Both my mother and her neighbour are away this week, so I had to change the safe place then the date. The tracking service only allows you to make one change so I could not change the date!
The Royal Mail delivered a day earlier than the original email and left the package somewhere different. I just hope it won’t be too soggy when it is collected!
So, beware of the Royal Mail tracking service.”
Thank you for taking the time to share your experience, George. We're glad to hear that you chose our service for a Mother's Day gift, but we're sorry for the challenges you faced with the delivery and tracking. It sounds frustrating having to navigate those changes. We appreciate your feedback regarding the Royal Mail service; we’ll certainly take this into account. We hope the package arrives in great condition and provides your mum with a lovely surprise when she returns! If there's anything else we can assist you with, please let us know.
“I have the decaf tea for husband, which he likes. I have lemon & ginger and the peppermint. Unfortunately I have had to cancel mine as with the new packaging, not in the small envelopes, the flavour has disappeared, very disappointing also they burst in the cup and you end up with the tea at the bottom of the cup”
Thank you for your review, and we're glad to hear your husband enjoys the decaf tea. We're sorry to learn about the issues you've experienced with the new packaging. We appreciate your feedback regarding the tea bags bursting, too. We'll make sure to pass your comments along to your salesperson who can help investigate these issues for you, any teabags and packaging you have will be very helpful. If there's anything else we can assist you with or if you'd like to explore alternative options, please don't hesitate to reach out.
“Delivery service seems to be 1st class. Jake was obliging by fitting us in after we returned from an appointment for our 1st delivery. We had Ringtons delivered regularly in the early 1970's for a number of years. Now we use Decaf tea and coffee, and sadly the tea did not come up to our expectations. After 13 days of trying to get used to it, we were desperate for a cup of tea. There seemed to be very little flavour, so we have returned to our long standing favourite. Thank you anyway.”
Thank you for sharing your thoughts, Jani. We're pleased to hear that you had a positive experience with our delivery service and that Jake was able to accommodate you. However, we're sorry to learn that our decaf tea didn’t meet your expectations. We understand how important flavour is for a satisfying cup. If you ever want to explore other options or need assistance finding a tea that suits your taste, we're here to help. Thank you for being a long-time customer!
“Normally I would say ringtons are brilliant, however on this occasion I have to say not do good - advertised hampers for Mother’s Day which I ordered but it was delivered a couple of days later - well over 3 weeks in advance of Mother’s Day - surprise spoilt - been told in an email that it’s normal ora rice to send out within a couple of days - should have been in my opinion sent out to coincide with Mother’s Day - now have to buy something else to give on the day 🧐😡”
Thank you for your review, Helen. We appreciate your feedback and understand your frustration regarding the delivery timing for your Mother’s Day hamper. We do aim to send out orders promptly but recognise that coordinating delivery for special occasions is important. At the moment, our priority is to process and deliver orders in a timely manner, we are unable to hold orders for delivery on certain dates. We’re sorry to hear that your surprise was spoiled and appreciate you bringing this to our attention. 🌷💖
“I am very disappointed with the ginger biscuits because they are so much smaller than they were and still the same price. I won’t be buying them again.”
Thank you for your feedback, Liz! We're sorry to hear that you were disappointed with the size of the Ginger Biscuits. We understand how frustrating it can be when products don’t meet expectations. Your comments are important to us and something which we will pass forward to our Product Development Dept. However, as our Ginger Biscuits are hand baked, this can mean that all biscuits are not the same size, the reason that we sell each packet by weight (300g), not size or quantity.
Thank you for sharing your thoughts, Kenneth. We’re sorry to hear that the tea didn’t meet your expectations. We continually work to provide the best quality possible for all of our customers. We appreciate your honesty and hope you might consider giving us another try in the future. ☕✨
“We live in the Scottish islands, and we find the ?9.95 for delivery excessive especially as we send parcels this size and wait at half the cost. It's a shame because the tea is really nice the biscuits have been eaten and the jellies are being ratioed as I don't trust myself.”
“When I received my parcel I was very pleased, as it is a birthday present.
Chocoholics Gift Box. The box that it was in, was packed at the side, to stop it from moving. The chocolate box was not protected, so when opening the outer box, I caught the chocoholics box, now it has little holes going across the top.”
We're sorry to hear the chocoholics gift box was damaged upon opening due to not being protected across the top. Please can you send photographs of the damage to tea@ringtons.co.uk so we can look at putting things right for you?
“I've given three stars purely because you use Royal Mail. Had a measage from Royal Mail to say there was problem with the delivery and they could'nt deliver. Tried to ring Ringtons to see what the problem could be but could'nt get through. Two hours later the parcel arrived. Had similer problem with the last order. PLEASE change your delivery company. I have requested other company's to do this and they have abliged. I would give five stars on the quality of goods”
