“The letter box Ringtons gift box arrived on time but apart from the Gold tea bags we felt all the other contents (fudge, caramelised biscuit flapjacks, lemon drizzle cakes) were far too sweet for our tastes and we're not diabetics or anything.
Well packed and beautifully presented though.”
Hi there,
Thank you for your feedback and for confirming delivery. We’re sorry to hear the parcel box arrived damaged. Please contact our customer care team on 0800 052 2440 and we'll look into resolving this for you
Kind regards,
Team Ringtons
Hi Carol,
Thank you for taking the time to share your feedback. We’re glad to hear you were happy with the service and delivery. We appreciate your comment regarding the tea strength and understand that flavour preference can vary. We’ll be sure to pass this feedback on to our team
Kind regards,
Team Ringtons
“The box and contents were fine and good value. The only issue was the delivery! I ordered this as a ‘letter box’ item assuming it would be delivered as such. It was actually left outside between two bins and in the blaring sun! Not much good for the cakes within!”
Thank you very much for taking the time to share your feedback with us.
We’re pleased to hear that you were happy with the box and its contents and felt it was good value. However, we’re really sorry to hear about the way your order was delivered. We completely understand how disappointing it must have been to find it left outside, especially given the contents.
Please rest assured that we will pass your comments on to our online department so they can review this and help prevent similar issues in future.
Thank you again for bringing this to our attention, and for taking the time to let us know about your experience.
Team Ringtons
“Was a bit shocked at the size of both packets I ordered as I ordered them on the back of seeing nics back kitchen so won’t be buying them again they were lovely thought but living on my own and just a state pension can’t afford them”
Hi Joan,
Thank you so much for taking the time to let us know, and I’m really glad to hear you enjoyed them. I’m sorry they weren’t quite what you expected in terms of size.
I completely understand, we’re all having to watch the pennies these days, and every purchase really does matter.
Kind regards,
Team Ringtons
Hi Belinda,
Thanks for letting us know! Glad to hear the hamper arrived in good condition 👍
If you need anything else, just give us a shout.
Kind regards,
Team Ringtons
“Happy with your products but the state of my goods when received was awful box was all broken tore and open and also three boxes inside were smashed and I couldn't give them to family and friends for Easter as I planned had to keep them myself and buy something else I did ring you up and spoke to a lovely lady but it was too late by then also they gave me a time slot which I waited till then when I went out he came and left it with neighbours pity you don't deliver yourselves in this area like you do in stoke on trent to my cousins”
Hi,
Thank you for taking the time to share your feedback. We’re genuinely sorry that, despite our efforts to help, the outcome wasn’t what you had hoped for.
We understand how disappointing it can feel when a resolution doesn’t meet your expectations, and we truly regret that our suggested option wasn’t right for you. Our intention was always to support you as best we could within the options available to us at the time.
Please know that your comments have been taken on board and shared with the wider team. We value every customer experience, especially when it highlights where we may need to reflect and improve.
If you’d be open to it, we’d really appreciate the opportunity to revisit this with you and see whether there’s anything further we can do.
You’re welcome to contact us directly on 0800 052 2440, and we’ll be more than happy to listen.
Thank you again for your feedback, it does matter to us.
Kind regards,
Team Ringtons
“Excellent tea, biscuits and snacks, but why use Royal Mail? Changed their delivery time many times and delivered late in evening. Good products, poor delivery.”
Hi Colin,
Thanks so much for your kind words about the tea, biscuits and snacks, we really appreciate it! We’re sorry to hear that Royal Mail’s delivery times were changed several times and that your parcel arrived later in the evening. We understand how frustrating that can be.
We do take all feedback on board, and while Royal Mail is usually reliable for most of our customers, unfortunately some deliveries can still vary depending on their local service. We’re always reviewing our options to make sure orders arrive as smoothly as possible.
Thanks again for letting us know, your feedback genuinely helps us improve.
Kind regards,
Team Ringtons
Hi Nicola,
We are so pleased to hear that you where happy with the majority of your order.
I’m so sorry to hear the date on the mallows didn’t match your May hamper plan.
Due to the content in the mallows they do have a short shelf life which is stated when placing your order for the mallows on our website. Please see the attached link to this information.
https://www.ringtons.co.uk/products/ringtons-milk-chocolate-mallows?
At present, all batches of our mallows share the same best before date, so we’re unable to provide a later dated pack If you would prefer to return the mallows unopened to our dispatch department please return to:
Zendbox
Unit RR
Paddock Wood Distribution Centre
Paddock Wood
Tonbridge
TN12 6UU
Our customer care team are always happy to help, should you have any queries you can contact us on 0800 052 2240.
Kind regards,
Team Ringtons
Hi Annette,
Thank you for taking the time to share your feedback with us. I’m really glad to hear you liked the look of our Mother’s Day hampers, though I’m sorry to hear you felt they seemed a little expensive for the items included.
We do try to price our hampers fairly based on the individual product values, the presentation, and the packaging and handling required to make them gift ready. That said, your comments are really valuable, and I’ll make sure they’re passed along to the team who plan our seasonal ranges.
Kind regards,
Team Ringtons
“Put the kettle on, you'll need a brew after this, feel free to take a seat and nibble a ginger snap while you read my essay (apologies in advance)
Ringtons products are second to none. I really don't mind paying that little bit extra for quality. One or two things are still overpriced though.
I will in future stick to ordering from my Ringtons man though, after my overwhelming need to restock, fearing I would run out of crumbly mints and ginger snaps, denoting the end of the world as I knew it took over as I submitted myself to ordering online. I'd missed Andy calling a couple of times and as I placed my order, I felt that ripple of guilt as if I'd cheated on him but still I pressed enter and parted with my sixty something pounds. A couple of days later this HUGE box arrived, with my name and address on, half full, fruit tea boxes crushed under a jar of coffee... This was someone else's order inside. It was almost as if karma had sprinkled it's wickedness for my betrayal. After a brief chat with customer services (lovely lass) I was asked to reseal the box and take it to the post office to return. Oh joy... At least it was a freepost address. I struggled to open my car door with no free hand due the size of the box, I did manage to place the box on the back seat, giving myself a silent cheer as I had an incling I'd been more successful and careful setting this order off on its return journey. The post master was a little dramatic initially refusing the box as 'too big', then after explaining for the forty millionth time I didn't need a postcode to return it, he succumbed to my request. Whether or not it ever reached its final destination is anyones guess, I never did receive any further communication. Not a thank you, kind regards or a cheers love in sight. Now the 2nd attempt whereupon Ringtons tried to get my order correct was unexpected as no communication was sent to advise when delivery would be. Impressed it was sent 1st class mind, surprisingly correct and not a squished teabag in sight. Happy days, sadly not so much as a 'whoopsie daisy' apology for the 1st error.
Conclusion - products are great, some are overpriced, Ringtons man exceptional, online services are poor, warehouse packers need an annual free test included in their contracts, although probably just ensuring they can read would be adequate.
Apologies if anyones cuppa went cold in the time it took to read this.”
Hi Elizabeth,
I’m really sorry that you received an incorrect order, I understand how frustrating that must have been. I’m glad to hear the issue has now been resolved after speaking with our Customer Care team the correct order was resent.
If at any point you need your sales person to call with some stock please feel free to contact our customer care team on 0800 052 2440, they will be happy to contact your local sales person to arrange a call.
Kind regards,
Team Ringtons
“The product is good but despite being a loyal customer of many years Ringtons very rarely offer any reward in the form of discounts on future purchases. They also unfortunately use the Post Office for deliveries who regularly email a delivery date and time and then change it”
Hi there,
Thank you for your feedback. We really appreciate you taking the time to share your thoughts.
At Ringtons, our priority is to offer high quality products at fair, affordable prices all year round, rather than increasing prices and then discounting them later.
We aim to keep our everyday prices as low and consistent as possible so that all customers new and loyal can enjoy good value every time they shop with us.
We understand that discounts and reward schemes can be appealing, and your comments are genuinely helpful as we continue to review how we thank our loyal customers.
We will also be forwarding your comments onto the relevant team with regards to your experience with Royal Mail Delivery.
Please do reach out if we can help with anything else.
Kind regards,
Team Ringtons
“On this occasion I was not happy with my delivery, the flower jars I ordered was smashed and flower candle was smashed, I have told you about it but nothing has been done to resolve it.”
Hi Sharon,
I am so sorry to see your items received where damaged. My colleague did reply to your email sent on 25th February at 15.45, our reply was sent on 25th February at 16.15 with a request to send photo's of the damaged items. Sadly, we did not hear from you after this point. We would like to get this resolved for you. If I could ask you to call our customer care team on 0800 052 2440.
Kind regards,
Team Ringtons
Hi Christine,
Thank you so much for your feedback. We’re glad you enjoyed the ginger snaps, and we’re sorry the sultana biscuits and lemon & white chocolate were not to your individual taste.
Kind regards,
Team Ringtons
“I found your website difficult. I sent you an enquiry about door step deliveries.
As I'm on a trial of decaffeinated tea and coffee I needed to order in a day or so
Which I did. I tried to add the code given for my first order but failed. The
Order was sent very quickly and arrived as expected. The quality of my order
Is excellent. Lovely ginger biscuits and coffee and teas.”
Hi Rosemary,
Thank you for your feedback. We’re glad the order arrived quickly and that you’re enjoying the ginger biscuits, coffee and teas. We’re sorry the website was difficult to use and that the code didn’t work for your first order.
When placing your next order if you would like to use the reference "Laura10" and this will enable your 10% discount to be used.
If you’d like, we can assist with placing future orders. Please feel free to contact our Customer Care Team on 0800 052 2440 or tea@ringtons.co.uk and we’ll be happy to help.
Kind regards,
Team Ringtons
Hi Jill,
Thank you so much for getting in touch.
I’m sorry to hear that your order didn’t arrive in the perfect condition we’d expect, that’s not the experience we want for you.
I can see that we have now resolved this for you, any further queries on this, please don't hesitate to contact us. Thanks so much for your continued support.
Kind regards,
Team Ringtons
Hi Eileen,
We are incredibly sorry to see your order didn’t arrive in perfect condition, that’s certainly not the experience we want for you.
I am pleased to see that you contacted us to let us know and can see that this has now been resolved for you.
We value all feedback regarding packaging, rest-assured that this has been passed onto our online department to review going forward.
Thanks so much for your continued support, we appreciate it!
Warm Wishes
Team Ringtons
“Bought these to give as birthday gifts assuming they would arrive in a 'hamper style box'. Not so. Box was gigantic and half empty leaving the biscuits rattling around and looking lost inside. I am sure the recipients will think I have taken half of them out to eat myself!! And what a waste of packaging to say nothing of the added weight and extra carriage costs for which the customer pays. Sure the biscuits will be fine as Ringtons biscuits usually are.”
Hi Hazel,
Sorry to hear the gift box didn’t meet your expectations and the packaging felt wasteful. We appreciate the feedback on presentation and will pass this to our packaging team to review.
We hope everyone continues to enjoy the biscuits.
Kind regards,
Team Ringtons
Hi there,
Thanks for your feedback. We’re glad you found the website easy to navigate. If there’s anything we can do to further improve your experience, please let us know.
Kind regards,
Team Ringtons
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