“Thank You for my recent order which arrived in super fast time BUT the person who packed it needs to learn how to pack as the Bon Bon was put in 1st & everything else on top of them so they are VERY flat & all stuck together which you can feel without opening the packet, these was going to be a stocking filler for a friend, i was going to mention this to our guy who is due this Friday & i have attached a picture for you to see & show the packer the state of them ~ As for the rest of my order they are perfect & put away until Xmas time.”
Thank you for your feedback Sharon. We’re glad to hear your order arrived quickly and that the rest of your items are just what you hoped for! We sincerely apologise for the packing issue with the Bon Bons and appreciate you bringing it to our attention. We will certainly address this with our team to ensure a better experience in the future. I will follow this up with an email to yourself to resolve.
Warm wishes,
Team Ringtons
Thank you for sharing your thoughts, and we're truly sorry to hear that you were disappointed ordering from us. We always strive to provide the best experience for our valued customers, and your feedback is essential in helping us improve. We hope to have the chance to win you back in the future!
Warm regards,
Team Ringtons
“I have been getting the Christmas boxes for over 15 years and you’ve took out the classic biscuits like chocolate nut cookies, short breads, white chocolate & lemon. Why oh why? Don’t mess around with an already good combo 😢. Just hoping the new flavours are ok.”
Hi Kay,
Thank you for being such a loyal customer for over 15 years! We truly appreciate your feedback. We understand how important those classic biscuits are to you and your festive traditions.
We have added two of our new, fabulous biscuits to the Biscuit Hamper. We hope you enjoy these new flavours, even if they’re different from what you’re used to. ☺️
Warm wishes,
Team Ringtons
“Resorted to online ordering after several issues with home service.
Order arrived intact and on time. Only issue was that chocolate Brazil biscuits had bloomed when opened the day after delivery.”
Thanks so much for getting in touch with us at Ringtons.
We’re really sorry to hear you weren’t completely satisfied with your Doorstep Service and Luxury Brazil nut Biscuits, that’s never what we want for our customers.
After looking into this, it sounds like the chocolate may have ‘bloomed’. This can happen when chocolate experiences a sudden change in temperature, causing the sugar to rise to the surface and give it a pale or white appearance. While it might not look quite right, rest assured it’s perfectly safe to eat and the taste shouldn’t be affected.
That said, we always want you to be happy with your Ringtons goodies. So, we will get this resolved for you.
Once again, we’re truly sorry for the disappointment and if there’s anything else we can do, please don’t hesitate to reach out to our friendly Customer Care team on 0800 052 2440.
Warmest wishes,
Team Ringtons
Thank you so much for your lovely feedback, we’re really pleased to hear you liked the hamper!
We completely understand your concern about the sell-by dates, especially when planning ahead for Christmas. For your peace of mind, we do list all best before dates on our product pages so you can shop with confidence.
If you'd prefer to return your gifts, our friendly Customer Care Team would be happy to help. Just give us a call on 0800 052 2440 and we’ll take care of everything for you.
Warmest regards
Team Ringtons
“This was a gift ordered for a sick colleague, the order for some reason was split, one part arrived within a day or two the other dissapeared although showing as despatched the same day. Called to query but told i had to wait the 5 days, called again and spoke to Rachel, the remainder of my order was delivered the next day, Rachel was a star shame about your warehouse as orders do sem to dissappear or arrive very badly packed and damaged.”
Thank you for your feedback, Diane. We’re glad to hear that Rachel was able to assist you and get the remainder of your order to you quickly. However, we sincerely apologise for the initial confusion and for the issues with your order’s packing and dispatch. Your experience is important to us, and we will definitely address these concerns with our warehouse team to improve our service. We appreciate your understanding and patience.
Warm regards,
Team Ringtons
Thank you for your review, Ivy. We appreciate your feedback and are sorry to hear that the gift message was missing from your package. It’s our goal to ensure every detail is perfect, and we understand how important personal touches are for your gifting experience. We will address this issue with our team to prevent it from happening in the future and inform you of our findings via email. Thanks so much for your understanding and patience.
Warm wishes,
Team Ringtons
“Products amazing as always, although very disappointed in the packaging, arrived damaged, squashed snowballs x 4 boxes which was just a total wast of money, I have never had a delivery arrive in such a condition.”
Thank you for your review, Jackie! We’re glad to hear that you enjoyed our products, but we’re truly sorry that your Snowballs arrived in less than perfect condition.
I believe my colleague has emailed you in regards to this. If you could respond to that email at your earliest convenience so we can get this resolved for you.
Warm regards,
Team Ringtons
Thank you for your review, Elaine! We’re sorry to hear that the ginger snaps arrived broken, but we’re glad to know that your sister-in-law still enjoyed the items. We value your feedback and will use it to improve our packaging in the future. Apologies for any inconvenience caused.
Warm wishes,
Team Ringtons
Thank you for sharing your thoughts, Andy. We're truly sorry to hear that your experience with us was not as you'd hoped. Customer satisfaction is important to us, and we strive to provide a positive experience. We would love the opportunity to resolve any issues you may have faced, so please don't hesitate to reach out directly.
Warm wishes,
Team Ringtons
“Good website and products are good value for money. However, I set up a subscription and my next order incorrectly showed a delivery charge. This was despite the provisional order being well over the free delivery threshold. I got a prompt response from the customer service team and they were polite. They passed it on to their technicians to sort out. However, I didn't hear anything back and the delivery charge still showed on the order. As I worry about these things, I decided to cancel my subscription to avoid incorrect charges.cto be fair, these things should be clear when setting up a subscription.”
Thank you for your feedback. We appreciate your positive comments about our website and products. We're sorry to hear about the confusion with the delivery charge on your subscription. Your concerns are important to us, you will have already received responses from both our online/customer care team, please let us know if you haven't Tel 0800 052 2440
Warm wishes,
Team Ringtons
Thank you for bringing this to our attention, Susan! We're truly sorry to hear about the delay with your order. Please know that we're looking into this matter to ensure you receive your items as soon as possible. Your patience is greatly appreciated, please contact our Customer Care Team to resolve this for you Tel 0800 052 2440
Kind regards,
Team Ringtons
Thank you for your feedback, Simon! We're sorry to hear that some products didn't meet your price expectations. We continually strive to offer great quality at affordable prices. We hope you'll give us another chance in the future!
Warm wishes,
Team Ringtons
“I bought online from Ringtons 2 types of teabags ie Breakfast blend and Traditional blend.I was looking to taste a strong bright malty taste from these tea bags but was disappointed.The taste was not strong even though i have a jug water filter just for tea drinking.
The tea i normally buy is Thomsons Irish breakfast brew which is strong but not too bitter or too much tannin.
The Ringtons tea bags were delivered on time within a week.
Another point is most tea bags are sold in packs of 80 but these Rington ones were in packs of 50.
If there is a stronger Ringtons tea i would buy but is there one.
I will drink the tea but will think twice about Ringtons
Jim from Sunderland”
Thank you for sharing your thoughts, Jim! We appreciate your feedback on the Breakfast and Traditional teas and we're sorry to hear they didn't meet your expectations for a stronger taste. Our Breakfast, Traditional and Gold teabags have all been given a Great Taste Award but do appreciate personal preferences. We always aim to provide a range of flavours to meet everyone's expectations, it would be interesting to get your feedback on "our ultimate" Gold tea bags, infuse for 3-5 minutes for the perfect cuppa.
We're glad to hear your order arrived on time, and we hope to see you again in the future.
Warm regards,
Team Ringtons
Thank you for your review, Suzanne! We're thrilled to hear that your friends were delighted with their gift, and appreciate your feedback on the prompt delivery. We hope that when you get the chance to try the tea and biscuits yourself, they exceed your expectations. We're always here to assist if you need anything further.
Warm regards,
Team Ringtons
Dear Rose,
Thank you for your feedback. We're sorry to hear that the dates on your recent order did not meet your expectations. We do list all of our best before dates clearly on our website. The good news is, the best before date listed on this product at the moment is July 2025 but that is only allocated to one product (Triple Chocolate Cookies) all of the other products in this gift has a good 3+ months on them, we hope you enjoy them.
If there's anything we can do to assist you further, please don’t hesitate to reach out to our Customer Care team 0800 052 2440
Warm regards,
Team Ringtons
“Very disappointed as gift I wanted to purchase had such a short best buy date was unable to purchase.
Also package was delivered without any warning. Delivery driver did not knock or ring doorbell and left package on open doorstep in pouring rain.
As the items were a thank you to surgical team following my extensive cancer surgery I wanted to wrap them up together but as outside packaging was soaking wet I was unable to.
I expected better from Ringtons”
Dear Janice,
Thank you for taking the time to share your concerns with us. We're truly sorry to hear that your experience did not meet your expectations, especially considering the thoughtful nature of your purchase. We understand that a short best buy date is disappointing, and we’re always striving to improve our product availability.
We also regret that your delivery did not arrive in the manner we aim for; it's important to us that packages are delivered with care. Your feedback is valuable and can see that we have already actioned this via email for you.
“I had thought of getting a order placed to top up on the gold bags I had just run out of and the van man showed up at my door. Told me about other stuff available. Free extra pack on first orders, thought lovely, went to the website, put in the order and to try some new things. Delivery took quite a while, first delivery schedule didn't even happen and then took another 2 days and was arrived via royal mail and not even the van man. Also. No free gold bag on first order. Sad times.”
Thank you for sharing your experience with us! We're sorry to hear that your delivery didn't go as smoothly as expected. We have looked into this for you and can see that the order was placed on 04/06/2025 and delivered on 09/06/2025, Dispatch can take between 3-5 working days so happy to advise this was within that time frame. We run different offers online and through our doorstep delivery service, if you purchase tea on your first visit (through a doorstep service and not online), you would get a bag of tea for free. If you wish to continue to order online, we have some great offers exclusive to online when you purchase our tea bundles. If you would like a doorstep visit going forward, please contact our customer care team Tel: 0800 052 2440, they would love to help further. We appreciate your understanding and look forward to seeing you again soon!
“Sent hamper for friends birthday but very disappointed that gift message is actually a piece of paper . Complained to Ringtons who said they would pass complaint on and heard no more.”
Thank you for your feedback, Alison! We’re sorry to hear that the gift message didn’t meet your expectations, and we appreciate you bringing this to our attention. We value your input and will certainly use it to enhance our customer experience. Rest assured, we have passed on your email you previously sent and have gone direct to our online team today with your feedback. Our gift messages are printed onto branded A5 quality paper with the gift message printed onto one side. We take all feedback seriously and always look for improvement where we can. Thanks again.
Warm regards,
Team Ringtons
“2 packs of earl grey delivered..opened the packs to split and decant..smelt faintly of earl grey..made a brew on 3 occasions and not a taste or smell of earl grey..using them as normal teabags but please sort this out.”
Thank you for sharing your experience, Dyane! We’re sorry to hear that the Earl Grey didn't meet your expectations in terms of flavour and aroma. Your feedback is invaluable, and we’ll certainly look into this matter to ensure our products are up to the standard we strive for. We appreciate your understanding and will follow this up with an email to yourself to discuss this further.
Warm regards,
Team Ringtons
English