Hi Jill,
Thank you so much for getting in touch.
I’m sorry to hear that your order didn’t arrive in the perfect condition we’d expect, that’s not the experience we want for you.
I can see that we have now resolved this for you, any further queries on this, please don't hesitate to contact us. Thanks so much for your continued support.
Kind regards,
Team Ringtons
Hi Eileen,
We are incredibly sorry to see your order didn’t arrive in perfect condition, that’s certainly not the experience we want for you.
I am pleased to see that you contacted us to let us know and can see that this has now been resolved for you.
We value all feedback regarding packaging, rest-assured that this has been passed onto our online department to review going forward.
Thanks so much for your continued support, we appreciate it!
Warm Wishes
Team Ringtons
“Bought these to give as birthday gifts assuming they would arrive in a 'hamper style box'. Not so. Box was gigantic and half empty leaving the biscuits rattling around and looking lost inside. I am sure the recipients will think I have taken half of them out to eat myself!! And what a waste of packaging to say nothing of the added weight and extra carriage costs for which the customer pays. Sure the biscuits will be fine as Ringtons biscuits usually are.”
Hi Hazel,
Sorry to hear the gift box didn’t meet your expectations and the packaging felt wasteful. We appreciate the feedback on presentation and will pass this to our packaging team to review.
We hope everyone continues to enjoy the biscuits.
Kind regards,
Team Ringtons
Hi there,
Thanks for your feedback. We’re glad you found the website easy to navigate. If there’s anything we can do to further improve your experience, please let us know.
Kind regards,
Team Ringtons
“First time purchase as a Christmas gift for a family member, whilst the delivery was absolutely superb concerning the time of year, the ordering process wasn't particularly perspicuous. Contacting the company following orders is also extremely difficult and I still haven't had any response to any of my queries. I doubt I will reorder in the future.”
Hi Peter,
Thank you for sharing your feedback. We’re so glad the delivery was punctual.
We're so sorry that you didn't receive our email that was sent on 22nd December, I'm wondering if it has gone into your junk folder. If you need further assistance please contact our customer care team on 0800 052 2440 they will be happy to help
Warm regards,
Team Ringtons
Hi Diane,
I'm very sorry to hear your order didn’t arrive and was returned by Royal Mail. Sadly it appears that when you placed the order the door number was missed off the address so Royal Mail were unable to deliver it and it was returned to us.
I believe you have been in touch with our customer care team who will help resolve this for you.
Kind regards,
Team Ringtons
Kind regards,
Team Ringtons
“Disappointed with the quality of the coffee, would not order again which is a shame. The coffee is very weak when comparing against other instant coffee, have to use 2 or 3 times the amount. Nice presentation and quick delivery, biscuits, chocolate wafers, and tea bags very good. Who at Ringtons approved the coffee? A tea drinker perhaps 🤔”
Hi Wayne,
Thanks for sharing your feedback. I’m sorry to hear you found the coffee disappointing and that it didn’t meet your expectations. We’ll pass your comments about strength to our coffee team for review.
If you’d like us to look into this further or arrange a remedy, please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk.
Kind regards,
Team Ringtons
Hi Elaine,
We're really sorry to hear you were unhappy with the packaging. The Monty was designed as a quick dispatch box that is ready for immediate postage.
The description and the image on the website show the brown box the Monty comes in to avoid confusion with our gift range.
If you need any help on choosing a more suitable gift in future please get in touch, we'll be happy to help.
Kind regards,
Team Ringtons
Hi Joanne,
Thank you for getting in touch. We've had a look at your order with the reference number attached and it doesn't appear as if you purchased or added a gift message.
If you'd like to discuss this further please contact our customer care team on 0800 052 2440 or tea@ringtons.co.u.
Kind regards,
Team Ringtons
“I ordered a Monty hamper to be delivered to my friend for her retirement and paid a small amount extra to have a gift card included so she would know it was from me. Unfortunately no card was enclosed and when I didn't hear from her I had to awkwardly ask if she had received anything from Ringtons. This spoilt my surprise. The product itself was lovely but disappointed with the lack of my gift card and message.”
Hi Pamela,
We're sincerely sorry that your gift message was not in your parcel. Before Christmas we proactively sent emails to those customers who could have potentially been affected by a fault with our gift message printer. Sadly this issue was not communicated to us before some orders were processed. As a result some parcels were sent without messages included. We are so sorry this error has occurred this is not the experience we want for our customer especially at this time of year when gifting is so important.
If you’d prefer to discuss this further, please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk.
Kind regards,
Team Ringtons
“I love Ringtons biscuits excellent quality so I decided to.buy the christmas cake mix in fact I bought two
Made up as on the box. Left in for 2.5 hours felt good on the top.no nice christmas smell.ledt to cool..eventually got out of the container and raw at the bottom
Back in oven another hour still raw at the bottom.
Awful purchase”
Hi Valerie,
Thank you for sharing your feedback. We’re really sorry to hear that the Christmas cake mix didn’t turn out as expected. We understand how disappointing that must have been, especially when you were looking forward to a festive treat.
We’ve been producing cake mixes for over 10 years and have thousands of happy customers, but we also know that every oven is different, and baking times can vary quite a bit. This can sometimes lead to uneven results, even when following the instructions.
Your comments are very valuable to us, and we’ll review them with our product team to see if we need to make any changes to the instructions.
Thank you again for your honest feedback and for being a loyal fan of Ringtons biscuits, we truly appreciate your support.
Kind regards,
Team Ringtons
“My Sister was pleased with her gift but was lucky to receive it. The parcel was left at a different address and was left out all night despite there being a parcel box. Good product but, very poor delivery service and I paid extra for the delivery!!!”
Hi Paul,
Hi Paul,
I’m really sorry to hear about the delivery issue wth Royal Mail. The parcel arriving at a different address and being left out all night isn’t acceptable and it isn't what we want for our customers.
If there was anything damaged please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk and we’ll help resolve this.
Kind regards,
Team Ringtons
Kind regards,
Team Ringtons
Hi Lynn,
Thanks for sharing. We’re glad the hamper arrived on time and that your friends love it. If there’s anything else we can help with, please let us know.
Kind regards,
Team Ringtons
“There was no opportunity to provide a gift card with my purchase meaning the person I was sending it to didn’t know who the ringtons present was from - please improve your service to allow this to happen going forward please”
Hi Martin,
Thank you for your feedback. We understand how this helps the recipient know who it’s from. so your comments will be passed onto the online team
Kind regards,
Team Ringtons
Kind regards,
Team Ringtons
Hi Parvaiz,
Thank you for your feedback. We’re glad you’re happy with the quality.
We do hope you continue to shop with us, your loyalty and support means so much.
Kind regards,
Team Ringtons
“No complaints about quality, however, after I ordered online I realised that I had not seen anywhere to put greetings card so that recipient would know who the hamper was from. I immediately emailed and phoned, without an answer and never had a reply to my email. I then had to contact recipient to inform them and ruined the suprise!!!!”
Hi Sally,
Thank you for sharing your feedback regarding your recent order. We understand how important gift messages are and appreciate the opportunity to clarify.
Although a gift message was not attached or paid for during checkout, we did make every effort to include one free of charge after receiving your email. Please note that this was not guaranteed, but we wanted to do our best for you.
Since then, we’ve sent instructions on how to add a gift message to future online orders. Our goal is always to ensure your experience is positive and hassle-free. If you would prefer, we’d be happy to place any future orders on your behalf, simply contact our Customer Care team at 0800 052 2440, and we’ll assist you at any time.
Thank you again for choosing us. We look forward to seeing you in the future.
Warm Wishes
Team Ringtons
“I don’t doubt the quality of your goods which is why I ordered and whilst one of my orders was delivered to me promptly the other one to Norway was returned to you for some unknown reason. It was very disappointing that my brother didn’t receive his package of goodies.”
Hi Lesley,
Thanks for your review. I’m sorry one of your orders was returned and your brother didn’t receive his package. Sadly we have no control over international customs and frustratingly some parcels get refused without us ever finding out why. I believe my colleague has issued a refund already but once again please accept our sincerest apologies
Kind regards,
Team Ringtons
Hi Kath,
Sorry to hear your fruit loaf was less than perfect. That isn’t the experience we aim for. Please contact our customer care team on 0800 052 2440 or email us at tea@ringtons.co.uk
Kind regards,
Team Ringtons
Hi Beverley,
Thank you for your review. We’re sorry if Royal Mail delivered it to the incorrect address. Please contact our Customer care team on 0800 052 2440 and we'll get this resolved for you
Kind regards,
Team Ringtons
“The product is excellent but I do have a major issue with the carrier you use. My last order was launched over my back gate when clearly there was I was at home. Had confusing tracking updates indicating a delivery day only to find out the product didn't arrive”
Hi David,
Thank you for sharing your feedback. We’re sorry to hear about the delivery issue with Royal Mail, we know how frustrating this is must be and it's not what we want for our customers. Thankfully I can see from the tracking that the parcel you ordered on the 2nd was delivered on the 4th. If you have any future issues please contact our customer care team on 0800 052 2440
Kind regards,
Team Ringtons
English