“Love all the products! Especially the rich butter toffees - they’re the best! Only issue was the packaging - putting the coffee jars on top of the chocolate mallows meant they were unfortunately very squashed!”
“Biscuits amazing, coffee bags were amazing. Porridge oats were an eye opener really tasty. Only neg. oats not sealed properly and had leaked out in box. Overall great value, individually wrapped biscuits 👌”
Thank you for your review, Derek. We’re glad you enjoyed the biscuits, coffee bags, and porridge. Sorry to hear the porridge wasn't sealed properly that's definitely not the experience we want for you.
I’m really sorry to hear your order didn’t arrive in perfect condition, that’s certainly not the experience we want for you.
When you get a moment, would you mind contacting our Customer Care Team tea@ringtons.co.uk and send us a few photos of the damaged items? That’ll help us look into what’s gone wrong and figure out whether it’s a packing issue.
Once we’ve received them, we’ll make sure to get this sorted for you as quickly as possible.
Thanks again for your patience, and if there’s anything else we can help with in the meantime, just give us a shout, we’re always happy to help.
Kind regards,
Team Ringtons
“When ever I’ve seen the ringtone van I’ve chased it round my village until I’ve been able to catch the driver and have always been happy with my purchases but my first online order was very disappointing even though it was well packed a lot of the biscuits were broken”
Thank you for your review, Karen.
I’m really sorry to hear your order didn’t arrive in perfect condition, that’s certainly not the experience we want for you.
When you get a moment, would you mind contacting our Customer Care Team: tea@ringtons.co.uk and send us a few photos of the damaged items? That’ll help us look into what’s gone wrong and figure out what's gone wrong.
Once we’ve received them, we’ll make sure to get this sorted for you as quickly as possible.
Thanks again for your patience, and if there’s anything else we can help with in the meantime, just give us a shout, we’re always happy to help.
Kind regards,
Team Ringtons
Thanks for the feedback, Mark. Glad to hear the cake and biscuits are going down well. We hope the tea proves just as tasty once you get to try it. If you need any brewing tips, we’re here to help.
Kind regards,
Team Ringtons
“Small issue with our last order
Only half our order was delivered but must say. The missing half of our was replaced quickly + without any fuss glad today put our minds at rest as a lot of elderly folk loose reliability eas ily when using the web”
Thank you for your review, Derek. We’re glad the missing half was replaced quickly and that it helped put your mind at rest. We’ll pass your kind words to the team.
If there’s anything else we can help with, please let us know.
Kind regards,
Team Ringtons
“I was fed up of poor value ‘dust’ masquerading as tea! So, after a little research a decided to explore two of the teas of drink most frequently, breakfast decaf tea, and green tea.
What a difference in taste for both! My tea enjoyment has been raised to another level.”
“Product excellent, which is why I buy it, but about 1/3 of the biscuits in each of the 2 packets1 have opened to date are broken. Perhaps FRAGILE tape, or better carrier, or both might help. Regards, Neil D.”
Thank you for your feedback, Neil. We’re glad you’re happy with the product, but sorry to hear about the broken biscuits. We’ll pass this to the relevant team to prevent this from happening again.
We appreciate your support and hope to get it right next time.
Kind regards,
Team Ringtons
Thank you for your wonderful feedback, Susie. We’re really glad you’ve enjoyed the biscuits over the years, and we’re sorry the delivery took longer due to the postal service. We will certainly pass that feedback on. We appreciate your continued support!
Warm wishes
Team Ringtons
“The tea is excellent, we've been so disappointed with all other brands, but are delighted with Ringtons tea bags - cheaper than Yorkshire Gold too!! Tried two types of biscuits which were delicious but the lemon ones were badly broken (it didn't stop me eating them though).”
Thank you for your wonderful feedback! We’re delighted to hear you’re enjoying our teas and that the biscuits were delicious. We appreciate your support and kind words, any issues going forward with broken biscuits etc, please let us know straight away, we are pleased you still enjoyed them 😊
Kind regards,
Team Ringtons
Thank you so much for your wonderful feedback. We're glad to hear everything was easy and that you’re happy with the items. We look forward to seeing you again soon.
Kind regards,
Team Ringtons
“The order was delivered fine and most products where of the quality I expected.
However the Earl Grey teabags where not of the taste quality I expected.
We have had you Earl Grey teabags at a number of cages and been happy with their taste.
Before placing my order I checked on the WEB to check that your domestic teabags where the same blend as the commercial individual rapped ones , the WEB equity states that both types are to the same blend.
Unfortunately I was disappointed when trying the teabags I received as the flavour was not of the same standard as the commercial individual wrapped ones.
I have since tried some Ringtones Earl Grey tea bag he ordered before Christmas , once again the taste was inferior to the commercial ones.
I will not be ordering these again.”
Thank you for sharing your experience, Bill. We’re sorry the Earl Grey teabags didn’t meet the same taste as the tag & envelope selection.
We can confirm that these are actually different blends and the reason they don't taste the same. The Fairtrade Earl Grey Tag & Envelope tea bags are a China tea so much stronger than the tea bags which are a Kenyan tea and a different bergamot flavour.
I do hope that clears up any confusion around flavours.
Kind regards,
Team Ringtons
Thank you for your lovely review, Louise! We’re glad you enjoyed most of the treats, and we’re sorry the tea didn’t hit the mark. If you’d like, we can suggest tea options you might enjoy next time. We’ll be here for your next tasty moment whenever you’re ready. 😊
Kind regards,
Team Ringtons
“Bought some gifts for a friend i bought the tea caddy but had no tea in :)) was probably my fault and not read correctly!
Apple pie biscuits were lovely! Will purchase again :)”
Hi Clare,
Thank you for your lovely review! We’re glad you enjoyed the Apple Pie biscuits, our Traditional Tea Caddy is being sold without the tea at the moment 😊 We’ll be here for your next tasty moment whenever you’re ready.
Kind regards,
Team Ringtons
Hi Irene,
Thank you for sharing your feedback. We’re glad to hear you had a good service and that you’ll likely use us again.
Kind regards,
Team Ringtons
Hi Rebekah,
Thank you for your lovely review. We're glad you love the items, great prices, and feel the traditional touch stands out.
Kind regards,
Team Ringtons
“Product was good, delivery good. Was asked if I wanted a card in with it as it was a gift, answered yes n said what message I wanted.. order accepted n confirmed only to find cards arnt included. So it took my friends some inconvenience to find out who had sent the gift. Tho cost of card was refunded it spoilt the gift somewhat.”
Hi Enid,
Thank you so much for getting in touch and for your feedback. we're glad to hear you enjoyed the products.
We’re sorry to hear that the gift message was missing from your order. We completely understand how frustrating it must have been, especially since the recipient had to make calls just to find out who the gift was from. That’s not the experience we want anyone to have.
The issue occurred due to a machine malfunction that we were unfortunately not aware of at the time your order was processed. This meant that, although you were asked for your message during ordering, it wasn’t printed and included as intended. I completely appreciate how disappointing this must have been and how it affected the surprise you wanted to create.
Warm regards,
Team Ringtons
English