“This was a birthday gift, promptly sent to recipient snd very much enjoyed by the person, a delightful selection of biscuits,sweet and savoury and a good cuppa”
“Ringtons are an established company who have over years acquired and maintained a reputation which is second to none, they deliver to your home or you can order online, they sell there own goods direct to your door.”
“Thoroughly enjoyed the caramelised biscuit bites and the cake shop chocolates but unfortunately was disappointed with the decaf earl grey teabags. I was expecting a light refreshing tea with the taste of bergamot (which I always get with twinings tea) but instead it tasted like a regular strong black tea and I couldn’t taste bergamot at all.”
Hi Alison,
Thank you for taking the time to share your feedback. We’re glad you enjoyed the caramelised biscuit bites and the cake shop chocolates. We’re sorry the decaf Earl Grey didn’t meet your expectations this time. Noting the bergamot flavour can vary, we’ll pass your comment to our tea team for consideration.
Kind regards,
Team Ringtons
Hi Eleanor,
Thanks for sharing your feedback. We’re glad the order arrived on time and that you’re happy with how it looked. If you try the products, we’d love to hear how you get on. In the meantime, if you have any questions or need anything, just let us know.
Kind regards,
Team Ringtons
Hi Francis,
Thank you for sharing your feedback. I’m sorry to hear the mallows arrived flattened and that you couldn’t upload a photo. If you ever have any issues with your order please contact our customer care team on 0800 052 2440 and we'll be happy to resolve it for you.
Kind regards,
Team Ringtons
“Ordered on the spare of the moment and received an update within the our that the order was shipped which was Friday the order will be delivered on Monday which is really good service.”
Hi Stephen,
Thank you for taking the time to share your feedback. We’re glad to hear the shipping update and delivery timing worked well for you.
Kind regards,
Team Ringtons
“Easy to order and delivery very speedy, I do use your door delivery service but sometimes the current driver doesnt seem to attend atvthe same frequency.”
Hi Gillian,
Thank you for taking the time to share your feedback. We’re glad to hear the order and delivery were speedy, and we’re sorry to hear about the inconsistency with the door delivery driver’s visits. We’ll pass this on to our delivery team to look into and improve the frequency of attendance.
If there’s anything else we can adjust or help with, please let us know.
Kind regards,
Team Ringtons
Hi Jeanette,
Thank you for taking the time to share your thoughts. We’re glad to hear it was a gift. If there’s anything you’d like us to know or if you need any assistance, we’re here to help.
Kind regards,
Team Ringtons
“Quick delivery
Very pleased with the little lamb tins and sweets inside
Small dent on the lid of one tin but not big enough to bother me
Overall a positive experience”
Hi there,
Thank you for taking the time to share your feedback. We’re glad to hear you were pleased with the quick delivery and the little lamb tins and sweets. We’re sorry about the small dent on the lid of one tin. We’ll pass this on to the team to prevent in future😊
Kind regards,
Team Ringtons
“Easy to order and was delivered as requested. My only reason for leaving a 4 star was because you could leave a message on the gifts I could not find a way to do this as I made up my own gift parcel from a biscuit selection.”
Hi Susan,
Thank you for taking the time to leave us a review. We’re glad to hear the ordering and delivery went smoothly. I’m sorry you couldn’t add a gift message to your order on our website, I know how important those little touches can be.
Just so you know for next time, when you’re purchasing one of our gift boxes, you’ll find an “Add a Gift Message” button just below the “Add to Basket” option. If you’re putting together a selection of items, you can also search “gift message” in the search bar, which will take you to the same page.
Of course, if you ever need a hand, feel free to give us a call before placing your order, we’re always happy to help, and we can even place the order for you over the phone. 😊
Kind regards,
Team Ringtons
Hi Paul,
Thanks for taking the time to share your thoughts. We’re glad the delivery is going smoothly, and we’re sorry to hear you're experiencing issues with our Coffee Bags.
We'd like to resolve the issue with the Coffee Bags as quickly as possible, and with this in mind, we've sent you an email.
Kind regards,
Team Ringtons
Thank you for your kind words! We’re delighted you’re enjoying the tea and biscuits and that you’re happy with the quality.
If there’s anything else you need, just let us know.
Kind regards,
Team Ringtons
Thank you for your feedback. We’re glad you enjoy the teabags, and we’re sorry to hear the hot chocolate sachets didn’t meet your expectations. I’ll ensure to pass this feedback on to our Product Team.
If you feel this wasn't down to personal taste, please send an email to tea@ringtons.co.uk with the details, and we'll reply with further information on how you can return the sachets and packaging so we can investigate further.
Kind regards,
Team Ringtons
Hi Brendan,
Thanks for taking the time to share your feedback. We’re really glad to hear the delivery was quick and the tea was to your liking. If there’s anything more we can do, just let us know.
Kind regards,
Team Ringtons
“I love Ringtons products, they are great as gifts and beautiful quality. My four stars is simply that you can not purchase a product and then have it delivered at a later date. A prime example was Mothers Day, I wanted to buy a Ringtons box ( as I know how quickly the Christmas and Seasonal items sell out) but had to do it very close to the time. I knew that wasn't realistic and ran up the possibility of it being out of stock , if you could look at how to handle this, that would be great ! Maybe purchase earlier, but allow to schedule on a specific day ?”
Hi Petrina,
Thanks for taking the time to share your thoughts and for the kind words about our products. We’re glad you love them. We apologise for the inconvenience around timing and stock for Mother's Day. I’ve passed your suggestion about purchasing earlier and scheduling a delivery date to our team for consideration. While we don’t currently offer scheduled deliveries, we’ll keep you posted if that changes.
Kind regards,
Team Ringtons
“All the products I received were great. My only disappointment is that the packaging could be a whole lot better. The goods were sent in a somewhat floppy box. I bought 2 Belgian chocolate cake shop boxes. One of the boxes was dented, presumably through being thrown about in the outer box. I couldn't give the dented box as a gift, so decided I would have to eat the contents myself and the chocolates are delicious! Just a shame about the packaging.”
Hi Angela,
Thank you for your lovely feedback about the products, and I’m sorry to hear about the packaging and the dented box. That isn’t what we want for our gifts, and we’ll look into improving how items are packed to prevent this.
Thank you again for your honesty, your feedback helps us improve.
Kind regards,
Team Ringtons
Hi Louise,
Thanks so much for your review. We’re delighted you enjoyed the biscuits and teabags, and that delivery was to your door.
If there’s anything more we can do, please let us know.
Kind regards,
Team Ringtons
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