“i bought a tea and biscuit hamper for my daughter for a chritmas present. nice to see biscuit in date till march as i didnt think of that when ordering. only thing i woulod have liked was it in a nice hamper box not just a plain brown box. but i will definetly order again .”
Thank you for your lovely review, Margaret! We're so pleased to hear that the tea and biscuit hamper made a great gift and that the biscuits have a reassuring shelf life. We appreciate your feedback about the packaging, and we'll certainly take it into consideration for future hampers. We're looking forward to seeing you again soon!
Warm regards,
Team Ringtons
Thank you for your fantastic review, Kevin! Your satisfaction is our top priority so we're thrilled to hear that you had a first-class experience with both our products and service.
Warm regards,
Team Ringtons
Thank you for your lovely review, Andrew! We’re so glad to hear that you enjoyed our tea and coffee, and we appreciate the shout-out for our delicious biscuits, especially the apple crumble cookies. Your feedback means a lot to us, and we can't wait to delight you with more offerings in the future.
Best wishes,
Team Ringtons
“I have ordered previously and was very happy so I had confidence in ordering again. Unfortunately one of the items had a very short bbf date. I contacted customer service who said I could return it for a full refund and she fave a Freepost address. I'm yet to hear if they've received the item and have not yet received my refund.”
Thank you for your review, Pamela! We're glad to hear that you've had a positive experience with us in the past. We’re sorry to learn about the issue with your order and appreciate you reaching out to our customer service team. Please rest assured as soon as we receive your parcel back, a full issue will be refunded.
Warm regards,
Team Ringtons
Thank you for your lovely review! We're delighted to hear that you appreciate the variety and flavours of our loose teas. Your feedback means a lot to us, and we’re excited to continue bringing you more delightful tea experiences.
Warm regards,
Team Ringtons
Thank you for your lovely review! We're delighted to hear that you found our delivery swift and that you see great value in our products. Enjoy your tea and biscuits together!
“Easy ordering, quick delivery and quality products as always. I would just say that I bought this gift for my husband who isn't a tea drinker but loves your biscuits so it would be fabulous if you could do the same gift set but with coffee instead of tea.”
Thank you for your thoughtful review! We’re glad to hear you found our ordering and delivery process straightforward and that our products met your expectations. Your suggestion for a coffee gift set is a fantastic idea, and we’ll certainly keep that in mind for the future. We appreciate your feedback!
“Had to order online because old delivery driver moved on and new one is useless so it's a good job I'm loyal as the new person is not answering phone or text!!”
Thank you for your feedback, Peter! We’re truly sorry to hear about your experience with the new delivery driver. We're committed to providing great service and appreciate your loyalty. Your concerns are important to us, and we’ll be sure to address them. Thank you for sticking with us, and we hope to make your next experience a better one. To discuss this further, please contact our Customer Care Team on Tel 0800 052 2440 or via email tea@ringtons.co.uk
Warm regards,
Team Ringtons
“Good product and delivery. But the website didn't allow me to attach a message, so my recipient didn't know who it was from. Also some confusion with orderer and recipient. Happy to discuss.”
Thank you for your feedback, Philip! We're glad to hear you were happy with the product and delivery. We apologise for the confusion regarding the message attachment and the order details. We do have a gift message which can be added, to fine tune that process for you, please feel free to contact our Customer Care Team Tel. 0800 052 2440or via email: tea@ringtons.co.uk Always happy to help.
Best wishes,
Team Ringtons
Thank you for your review, Angela! We love hearing about our customers' discoveries and hope you'll enjoy them as much as we do. If you have any questions or need assistance, we're always here to help!
Warm regards,
Team Ringtons
“Happy with the product and perfect for father's day. My only disappointment was the quality of the message which I paid an extra £1 for. It looked like a cheap photocopy and was lacking in Ringtons usual standards.”
Thank you for your review, Kay! We're so pleased that our product was a great fit for Father's Day. We're truly sorry to hear that the message quality didn't meet your expectations and appreciate your feedback. All of our gift messages are printed onto quality branded paper, your comments will help us improve moving forward and have passed this feedback onto our online team.
Warm regards,
Team Ringtons
“We received a gift box of ringtons teas for Xmas and love them! This is our second repeat order and the teas are much superior to other teas. Brilliant!
The most recent delivery however, was poorly packaged. I’m surprised that some of the bags weren’t missing. The brown reinforced tape was not applied when wet and as a result the box was not closed secure.”
Thank you for your thoughtful review, Kevin! We’re delighted to hear that you love our teas and keep returning for more. It’s fantastic to know that we stand out from the rest! We sincerely apologise for the packaging issue with your most recent delivery and glad to know nothing was missing, we will of course will pass this feedback on to our warehouse team. Your feedback is invaluable, and we’ll address this to ensure better experiences in the future.
Warm wishes,
Team Ringtons
Thank you for your thoughtful review, Megan! We’re so glad to hear that you love ordering from us and appreciate our service. Your satisfaction is important to us, and we hope to continue providing you with delightful experiences in the future.
Warm wishes,
Team Ringtons
“I only ever drink Ringtons and will even take tea bags into a cafe or drink coffee. No way will I drink any other tea as it does not taste fresh. however I do heartily agree that the tea is very much weaker over the last couple of years. A small pot now takes four or even five as opposed to three. So it is expensive for someone on a state pension only like us.”
Thank you for your honest feedback! We’re thrilled to hear you’re a loyal Ringtons fan. We’re always striving to deliver the quality you love, and your insights are invaluable. We appreciate your support and hope to keep providing you with the freshness you cherish.
Warm wishes,
Team Ringtons
“Thank u for quick delivery of recent order by post. Unfortunately when box opened a lg jar of instant coffee was broken & coffee granules were all over everything else in the box. Also a pair of bone china mugs were broken, one hand & base. This was supposed to be a gift!
But after me reporting this Ringtons immediately replaced the items. Changed their delivery date as we were on holiday.
Husband ( now we r back) is attempting to photograph them!! Not easy!”
Thank you for your thoughtful review, Cynthia! We sincerely apologise for the issues with your order, but we’re glad to hear that our team was able to assist you promptly. It's wonderful to know that you appreciated the quick response in replacing the items and adjusting the delivery date.
Warm wishes,
Team Ringtons
“The product itself is very good indeed (gold blend tea). However the packaging is very disappointing, for only 200 tea bags the size of box was ridiculous. Please rectify this!”
Thank you for your feedback! We’re glad to hear you enjoy our Gold Blend tea, but we understand your concerns about the packaging size. It's important to us that our customers are satisfied with every aspect of our products, and we'll definitely take your comments into consideration. We appreciate your support!
Thank you for your kind words, Eric! We’re delighted to hear that our delivery service continues to meet your expectations alongside our excellent products. Your support means a lot to us!
“Tea bags fantastic. Best brew ever. Biscuits are lovely. Fast free delivery. Given 4 stars instead of 5 because one pack of biscuits were smashed to bits, still ate them and still tasted great”
Thank you for your lovely review, Cath! We're so glad to hear you enjoyed the tea bags and biscuits, and we appreciate your understanding regarding the biscuits. We always strive for the best, and your feedback helps us continue to improve.
Thank you for your review, Janet! We’re glad to hear that you enjoyed the quality of our products. We appreciate your feedback regarding the order changes, and we’re always looking for ways to improve the experience for our customers. If you have difficulty making changes in future please give us a call on 080005202440 and we'll be happy to help
Thank you for your lovely review, Jacqueline! We're so pleased to hear that you're enjoying The Monty and our tea and biscuits. As for the breakfast tea, it was in our Monty when we first brought it out a few years ago! We're always here to help with any questions you have.
English