Thank you for your fantastic review! We're so glad to hear that you love our Handmade Ginger Snap biscuits and that you had a great experience with our service. Your recommendation means a lot to us, and we look forward to delighting you again soon! 🥳🍪
Thank you for your review, Margaret! We're so pleased to hear that your friend loved the gift. We're sorry to hear that Royal Mail caused a delay with delivery, and we appreciate your understanding. Your support means a lot to us! 😊📦
“I really enjoy having the delivery and it arrives so quickly. I'm pleased the mint chocolates are being kept all year round now. As I have only decaffeinated tea and coffee I am thrilled with their good taste . Continue to let me enjoy your products”
Thank you for your wonderful review, Marlene! We’re so pleased to hear that you’re enjoying our prompt delivery. It’s fantastic to know you love our decaffeinated options too! Your satisfaction is our priority, and we’re excited to continue bringing you the products you love. ☕😊
Thank you for your review, Wendy! We're pleased to hear that you enjoy the quality of our products. Your feedback is truly valued, and we look forward to seeing you again! ☕😊
“I purchased several items to be delivered to my brother, which arrived in good time for his birthday. Everything was delicious and he was delighted, however a few of the Marshmallows were damaged, which was a little disappointing . 😞”
Thank you for your thoughtful review! We’re so glad to hear that your brother enjoyed his birthday treats, despite the little hiccup with the marshmallows. We appreciate your feedback, and we'll certainly take it into account as we strive to improve our quality. Please note, our Customer Care Team have emailed and resolved this matter for you. Thanks again for letting us know and for your continued support 😊
“Always like my ringtons tea and ginger biscs .. due to now not been local ,I order online . Good delivery so far …my recent bug bare is ..whilst I welcome your larger money saving tea bundles i feel the additional quality packaging involved is unnecessary .. and must be costly to ringtons … otherwise I’ll keep drinking ringtons .. and Thankyou ..”
Thank you for your feedback, Anita! We’re so glad to hear that you love our tea and ginger biscuits, and that the online delivery has been going well for you. We appreciate your thoughts on the packaging for our larger tea bundles. We’re always looking for ways to balance quality and sustainability, and your input is invaluable. We're thrilled to have you as a Ringtons customer, and we look forward to keeping you refreshed with your favourite products. Thank you again for your support!
“The very best ginger biscuits I have ever had - and I have tried many! Also ordered ginger chocs and lemon curd , which I have not tried yet. Thanks very much.”
Thank you so much for your fantastic review, Judith! We're absolutely delighted to hear that you think our ginger biscuits are the best you've ever had! Your kind words truly mean a lot to us, and we can't wait to welcome you back for more delightful treats! 🍪✨
“Lovely range of classic yet modern bakes, treats and drinks for teatime, elevenses or afternoon pick ups. Prices are very reasonable yet items are still of high quality. However this is my second order where the items have arrived in damaged packaging as they are just placed in a large box with zero filler or with any protection around them. It is a shame as it feels lacking in the same care the company creates on their site and in the products. I’d not want to send direct to anyone as wouldn’t want them to open the box and see things all dented, scuffed and not packed with any care.”
Thank you for your thoughtful review, Eloise! We're so pleased you appreciate our range of bakes, treats, and drinks, as well as the quality and value we strive to provide. We sincerely apologise for the packaging issues you've experienced; it’s certainly not the standard we aim for. Your feedback is invaluable, and we will take your comments into consideration as we look to improve our shipping methods. We hope to provide you with a flawless experience in the future! If you could contact our Customer Care department to discuss the packaging and broken items tea@ringtons.co.uk Thanks Sharon 🍰☕
“The biscuits are excellent. My only concern is the packaging. The biscuits come in a large box full of paper rolls to protect them. Nevertheless, with the movement of transport biscuits arrive broken.”
Thank you for your valuable feedback, and we’re delighted to hear you loved the biscuits! We completely understand your concern regarding the packaging, and we're actively looking into ways to ensure the biscuits arrive intact. Your input helps us improve, please send us the details on your damages to tea@ringtons.co.uk look forward to hearing from you. 😊
Thank you for your lovely review, Margaret! We’re so pleased to hear that you’re happy with your goods. Your satisfaction is our top priority, and we appreciate your support! Looking forward to see you again soon! 😊
Thank you for your lovely review, Caroline! We're so pleased to hear that your mother liked her gift. It's always special to know our products bring joy to others. We truly appreciate your feedback and hope to have the pleasure of seeing you again soon!
“Ordered sugar free biscuits and a selection of different teas. Only tried the breakfast tea so far and really like it. Biscuits delicious. Hope the other teas are as good”
Thank you for your lovely review, Miriam! We’re thrilled to hear that you're enjoying the breakfast tea and the biscuits. We can’t wait for you to try the other teas – we hope they bring you as much enjoyment! Your feedback is truly appreciated, and we look forward to seeing you again soon!
Thank you for your lovely review, Amanda! We're thrilled to hear that you enjoy our Ringtons gold tea and ginger biscuits. They make a perfect treat, don't they? We appreciate your choice for a Mother's Day gift, and we hope it brings joy and warmth to the special day. If there's anything else we can help you with, just let us know!
Thank you for the wonderful review, Elizabeth! We're delighted to hear that you enjoyed our tea and biscuits. There's nothing quite like having your favourites delivered right to your door, is there? If you have any questions or need assistance, feel free to reach out. Happy sipping!
Thank you for your kind words! We're glad to hear you're loving our products and seasonal items. It's great to know that your salesperson is making a positive impression during their visits. We appreciate your support and look forward to bringing you more delightful treats in the future. If there's anything we can do for you, just let us know!
“Started ordering Ringtons online as our local delivery was very inconsistent. Having ordered online I am very pleased with the ease of ordering and the very fast delivery. I will continue ordering online.”
Thank you for your wonderful review! We're delighted that you found our online ordering process easy and that the delivery was quick. It's fantastic to hear you're opting for online shopping with us. If you need anything further in the future, don't hesitate to reach out. Happy sipping!
Thank you for your feedback, Lynne! We're delighted to hear that you're enjoying our products and service. We appreciate your suggestion for more gluten-free items—it's great to know what our customers are looking for! Rest assured, we're always working to expand our offerings, and your input will help guide us. If there's anything else you'd like to see, just let us know!
“Biscuits and coffee excellent as always, would have given a 5 but the delivery let you down.
When given the delivery date knew I was not going to be home until after 10pm so went and changed it to another day and got confirmation date changed but they delivered it on the original date worried that parcel would not be there when I got home”
Thank you for your review, Helen! We're thrilled to hear that you enjoyed the biscuits and coffee, but we're sorry to learn about the delivery issue. We hope to provide you with a seamless experience next time! Cheers! ☕✨
“I placed my first order with Ringtons and I was shocked to receive three bashed in torn boxes of out of date chocolate marshmallows. I phoned customer service and they asked me to send photographs of the bashed in out of date bexes which I did. They delt with my complaint swiftly, they apologised and issued me with a refund. They also gave me a £5 online voucher as a compensation for their mistake. They vere very quick at rectifing the complaint.”
Thank you for your review, Angela, and for sharing your experience with us. We sincerely apologise for any inconvenience caused by the condition of your order. It's great to hear that our customer care team handled your complaint promptly and provided you with a resolution. Your feedback is truly valued, and we’re dedicated to improving our services. 😊✨
“I would have given 5 stars if delivery hadn't gone awry, so we waited longer for product to arrive. We have bought Ringtons tea and biscuits for years, via delivery to the door, but had to stop due to illness, however it's easier to order tea when we need it. It's a really good flavoured tea.”
Thank you for your thoughtful review, Ivy! We’re glad to hear that you enjoy Ringtons tea and biscuits and appreciate your loyalty over the years. We're sorry for the delay in delivery this time and understand how frustrating that can be. Your feedback is important to us as we strive to ensure a smoother experience in the future. We can’t wait to see you again! ☕️✨
