“I only ever drink Ringtons and will even take tea bags into a cafe or drink coffee. No way will I drink any other tea as it does not taste fresh. however I do heartily agree that the tea is very much weaker over the last couple of years. A small pot now takes four or even five as opposed to three. So it is expensive for someone on a state pension only like us.”
Thank you for your honest feedback! We’re thrilled to hear you’re a loyal Ringtons fan. We’re always striving to deliver the quality you love, and your insights are invaluable. We appreciate your support and hope to keep providing you with the freshness you cherish.
Warm wishes,
Team Ringtons
“Thank u for quick delivery of recent order by post. Unfortunately when box opened a lg jar of instant coffee was broken & coffee granules were all over everything else in the box. Also a pair of bone china mugs were broken, one hand & base. This was supposed to be a gift!
But after me reporting this Ringtons immediately replaced the items. Changed their delivery date as we were on holiday.
Husband ( now we r back) is attempting to photograph them!! Not easy!”
Thank you for your thoughtful review, Cynthia! We sincerely apologise for the issues with your order, but we’re glad to hear that our team was able to assist you promptly. It's wonderful to know that you appreciated the quick response in replacing the items and adjusting the delivery date.
Warm wishes,
Team Ringtons
“The product itself is very good indeed (gold blend tea). However the packaging is very disappointing, for only 200 tea bags the size of box was ridiculous. Please rectify this!”
Thank you for your feedback! We’re glad to hear you enjoy our Gold Blend tea, but we understand your concerns about the packaging size. It's important to us that our customers are satisfied with every aspect of our products, and we'll definitely take your comments into consideration. We appreciate your support!
Thank you for your kind words, Eric! We’re delighted to hear that our delivery service continues to meet your expectations alongside our excellent products. Your support means a lot to us!
“Tea bags fantastic. Best brew ever. Biscuits are lovely. Fast free delivery. Given 4 stars instead of 5 because one pack of biscuits were smashed to bits, still ate them and still tasted great”
Thank you for your lovely review, Cath! We're so glad to hear you enjoyed the tea bags and biscuits, and we appreciate your understanding regarding the biscuits. We always strive for the best, and your feedback helps us continue to improve.
Thank you for your review, Janet! We’re glad to hear that you enjoyed the quality of our products. We appreciate your feedback regarding the order changes, and we’re always looking for ways to improve the experience for our customers. If you have difficulty making changes in future please give us a call on 080005202440 and we'll be happy to help
Thank you for your lovely review, Jacqueline! We're so pleased to hear that you're enjoying The Monty and our tea and biscuits. As for the breakfast tea, it was in our Monty when we first brought it out a few years ago! We're always here to help with any questions you have.
Thank you for your kind review! We're so pleased to hear that you enjoyed our good service and variety of tea. Your satisfaction is what we strive for, and we look forward to seeing you again soon!
Warm regards,
Team Ringtons
“I purchased a Ringtons box of goodies "Luxury Gold Box" for a birthday gift after discussing this with a very helpful young Ringtons salesman . The gift was received and enjoyed very much. An ideal gift for those who have "everything ".”
Thank you so much for your wonderful review, Eileen! We're delighted to hear that the Luxury Gold Box made such a lovely birthday gift. It's always great to know our products are appreciated, especially when finding the perfect gift for those who seem to have everything! Your kind words about our helpful team mean a lot to us. We hope to see you again soon! 🎉💖
Thank you for your fantastic review, Emma! We're thrilled to hear you found your experience great and yummy. Your feedback really brightens our day, and we can't wait to welcome you back for more delicious treats soon! 🍰❤️
Thank you for your thoughtful review, Jennifer! We appreciate your preference for a personal touch and understand how valuable it is to connect with our representatives. Your feedback is important to us as we strive to enhance our customer experience. We hope to find a solution that works for you soon! Looking forward to seeing you again! ☕️💖
“Ordered hot chocolate which is second to none. Lovely.
Knocked one star off because the packaging is ridiculous. My order came in a box 3 times the size of my order, it wasn't stuck down properly and the label with my address was hanging off!
Please use appropriately sized packaging and take a bit more care with the fastening and labels.
Thank you”
Thank you for your review, Janice! We're thrilled to hear that you enjoyed our hot chocolate—it's truly a fan favourite. We sincerely apologise for the packaging issues you experienced. Your feedback is invaluable, and we'll certainly take it into consideration to improve our shipping process. We appreciate your understanding and hope to see you next time! ☕️✨
Thank you for your lovely review, Amy! We're so glad to hear that you love our Mallows and appreciate the packaging. Your recommendation means a lot to us! We look forward to bringing you more delicious treats in the future! 🍫💖
Thank you for your fantastic review! We're so glad to hear that you love our Handmade Ginger Snap biscuits and that you had a great experience with our service. Your recommendation means a lot to us, and we look forward to delighting you again soon! 🥳🍪
Thank you for your review, Margaret! We're so pleased to hear that your friend loved the gift. We're sorry to hear that Royal Mail caused a delay with delivery, and we appreciate your understanding. Your support means a lot to us! 😊📦
“I really enjoy having the delivery and it arrives so quickly. I'm pleased the mint chocolates are being kept all year round now. As I have only decaffeinated tea and coffee I am thrilled with their good taste . Continue to let me enjoy your products”
Thank you for your wonderful review, Marlene! We’re so pleased to hear that you’re enjoying our prompt delivery. It’s fantastic to know you love our decaffeinated options too! Your satisfaction is our priority, and we’re excited to continue bringing you the products you love. ☕😊
Thank you for your review, Wendy! We're pleased to hear that you enjoy the quality of our products. Your feedback is truly valued, and we look forward to seeing you again! ☕😊
“I purchased several items to be delivered to my brother, which arrived in good time for his birthday. Everything was delicious and he was delighted, however a few of the Marshmallows were damaged, which was a little disappointing . 😞”
Thank you for your thoughtful review! We’re so glad to hear that your brother enjoyed his birthday treats, despite the little hiccup with the marshmallows. We appreciate your feedback, and we'll certainly take it into account as we strive to improve our quality. Please note, our Customer Care Team have emailed and resolved this matter for you. Thanks again for letting us know and for your continued support 😊
“Always like my ringtons tea and ginger biscs .. due to now not been local ,I order online . Good delivery so far …my recent bug bare is ..whilst I welcome your larger money saving tea bundles i feel the additional quality packaging involved is unnecessary .. and must be costly to ringtons … otherwise I’ll keep drinking ringtons .. and Thankyou ..”
Thank you for your feedback, Anita! We’re so glad to hear that you love our tea and ginger biscuits, and that the online delivery has been going well for you. We appreciate your thoughts on the packaging for our larger tea bundles. We’re always looking for ways to balance quality and sustainability, and your input is invaluable. We're thrilled to have you as a Ringtons customer, and we look forward to keeping you refreshed with your favourite products. Thank you again for your support!
