Thank you for your review and for choosing us for your friend's hamper! We're incredibly sorry to hear that your parcel hasn't been delivered yet. Please rest assured that we’re looking into the issue which has been forward onto our management team.
Warm regards,
Team Ringtons
“Disappointed this time with the website, ordered on the Friday had trouble with website , it kept jumping backwards and forwards in fact it was a nightmare, anyway placed my order but realised in my confirmation that the items I'd ordered were being sent to me instep of to my daughter in Buckinghamshire. You were closed all weekend so couldn't contact you until the Monday, where I was told the parcel had been dispached already to me. This was very disappointing and I won't use your website again. I've ended up with loads of biscuits which I didn't want or need.”
Thank you for your feedback, Margaret. We sincerely apologise for the trouble you faced with our website and any confusion with your order. We understand how frustrating it can be when things don’t go as planned.
For future reference, you can make changes to your order within 30 minutes of placing it by using the link in your confirmation email. There will be a 'edit order' button, which allows you to make any last minute changes.
Warm regards,
Team Ringtons
“Lovely present for my mum but it doesn't give U options to give messages if bought as gifts like some web sites do. They normally include a separate box to write something in. .that was disappointing .everything else was good .”
Thank you for your review, Amanda! We appreciate your feedback.
I’m very sorry you weren’t able to add a gift message on our website before placing your order.
For future reference, when purchasing one of our gift boxes, you’ll find an “Add a Gift Message” button located just below the “Add to Basket” button.
If you’re adding a selection of items to your basket and would like to include a gift message, you can simply search “gift message” in the search bar, which will take you to the same page.
Alternatively, you’re always welcome to contact us before placing your order, we’re happy to assist, or even arrange the order for you over the phone.
Warm wishes,
Team Ringtons
Thank you for your review, Louise! We’re thrilled to hear that you enjoyed our biscuits during your stay at the hotel and took the time to track them down online. Your enthusiasm means a lot to us!
Warm wishes,
Team Ringtons
Thank you for your review, Pauline! We’re delighted to hear you found our biscuits delicious and that your delivery was swift. We appreciate your feedback. 😊
Warm wishes,
Team Ringtons
Thank you for your kind review, Mark! We're delighted to hear that you found our website easy to navigate and the ordering process simple. Your feedback means a lot to us, and we're glad you had a positive experience!
Warm wishes,
Team Ringtons
Thank you for your feedback, Irene! We're glad to hear that you experienced our fast service. However, we're sorry to learn that the delivery fell short this time. I’m really sorry they haven’t followed up with you. I’ll make sure your comments are passed along to our fulfilment centre so they can relay them to Royal Mail directly. Your satisfaction is important to us!
Best wishes,
Team Ringtons
Thank you, Robin, for your positive feedback! We’re glad to hear you found our service prompt and efficient. Your support means a lot to us, and we look forward to serving you again in the future!
Best wishes,
Team Ringtons
Thank you for your thoughtful review, Sandra. We're delighted to hear that you liked the hamper! However, we're sorry to learn that the tea bags didn't meet your expectations. Your feedback is invaluable, and we will certainly look into this matter for you, if you have the teabags along with the packaging, please contact our Customer Care Team Tel, 0800 052 2440
Warm wishes,
Team Ringtons
“Excellent service to the point of delivery. My parcel was not sealed up properly but luckily nothing was amiss. Most unusual as it is normally sealed very well.”
Thank you for your feedback, Sheila! We’re glad to hear you had an excellent delivery experience. We apologise for the slight issue with the parcel sealing, as we strive to maintain the highest standards. We're happy that everything arrived safely and appreciate your understanding.
Warm wishes,
Team Ringtons
Thank you for your lovely review, Karen! We're so pleased to hear that you enjoyed our tea and biscuits. We understand that sometimes special treats can feel a bit pricy, but we're glad you found it worth it. Your feedback truly brightens our day!
Warmest wishes,
Team Ringtons
“I was a little disappointed with this order because I was hoping to order other things that you didn't offer this time. I was happy with what I ordered.”
Thank you for your feedback, Julie! We're glad to hear that you were happy with your order. We always aim to offer a wide selection, and we appreciate your input as it helps us improve. We hope you'll find exactly what you're looking for next time!
Warmest wishes,
Team Ringtons
“My friend was v.pleased with her order.The only thing was that you forgot to put my message card in the package She didnt know who it was from!! That was the only glitch.Overall Im satisfied.
From Lynd Anne Wrexham North Wales”
Thank you for your review, Lynda! lovely to hear from you. We're thrilled to hear your friend was pleased with her order. With regards your gift message, it doesn't look like there was a gift message ordered or paid for on this order and the reason why there wasn't one included. Always happy to discuss this further with you, please get in contact with our customer care team to discuss this further. tea@ringtons.co.uk
Warm wishes,
Team Ringtons
“i bought a tea and biscuit hamper for my daughter for a chritmas present. nice to see biscuit in date till march as i didnt think of that when ordering. only thing i woulod have liked was it in a nice hamper box not just a plain brown box. but i will definetly order again .”
Thank you for your lovely review, Margaret! We're so pleased to hear that the tea and biscuit hamper made a great gift and that the biscuits have a reassuring shelf life. We appreciate your feedback about the packaging, and we'll certainly take it into consideration for future hampers. We're looking forward to seeing you again soon!
Warm regards,
Team Ringtons
Thank you for your fantastic review, Kevin! Your satisfaction is our top priority so we're thrilled to hear that you had a first-class experience with both our products and service.
Warm regards,
Team Ringtons
Thank you for your lovely review, Andrew! We’re so glad to hear that you enjoyed our tea and coffee, and we appreciate the shout-out for our delicious biscuits, especially the apple crumble cookies. Your feedback means a lot to us, and we can't wait to delight you with more offerings in the future.
Best wishes,
Team Ringtons
“I have ordered previously and was very happy so I had confidence in ordering again. Unfortunately one of the items had a very short bbf date. I contacted customer service who said I could return it for a full refund and she fave a Freepost address. I'm yet to hear if they've received the item and have not yet received my refund.”
Thank you for your review, Pamela! We're glad to hear that you've had a positive experience with us in the past. We’re sorry to learn about the issue with your order and appreciate you reaching out to our customer service team. Please rest assured as soon as we receive your parcel back, a full issue will be refunded.
Warm regards,
Team Ringtons
Thank you for your lovely review! We're delighted to hear that you appreciate the variety and flavours of our loose teas. Your feedback means a lot to us, and we’re excited to continue bringing you more delightful tea experiences.
Warm regards,
Team Ringtons
English