“A few problems online: to make my order, which was a gift to a lady in Lincoln UK (I live in Switzerland, and so my billing address is totally different from that of the addressee), your procedure was odd. For instance, instead of filling in an address myself, I had to click into a "preset" address (which was not the correct one for my Swiss village, which introduced street names and new numbers about six years ago - these new names/numbers are not listed by you (but our locals know who is who, so it was no major problem). Once I had contacted you with my query and was able to place my order online, the delivery went smoothly and I was profusely thanked for the gift - but of course cannot tell you how things tasted. Delivery went smoothly.”
“Order was correct. Arrived in a timely manner. But it was bashed about and some biscuits were broken. The items were just loose in a big box, no paper or packing to stop them moving around and getting damaged. More care needs to be taken as the delivery people do not always treat parcels with care.”
“Ordered one of the large hampers for my sisters birthday. Unfortunately it arrived late, apart from that, the products inside are lovely and my sister really liked it. This hasn’t put me off ordering again.”
“Everything I wanted out of the brochure was sold out apart from one thing. What's the point of the brochure or even giving it to customers. Apart from that everything was perfect thankyou”
“Quick delivery but couldn’t work out how to get the gift delivered directly to my recipient?? So had to get it delivered to me to post on ?? She was very happy with the hamper.”
“Ringtones very prompt and efficient with order. Royal Mail sent messages on three consecutive days to state delivery and then didn't deliver till three days after message suggested. Thank you”
“I ordered a pack of decaf roasted ground coffee. Folk assume wrongly, that by drinking decaf you like a weak coffee. I love my coffee strong and flavoursome and not interested in the hit of caffeine . I was served this coffee at the Baltic in Newcastle and enjoyed it so much I checked with the staff to find out the make. Hence my order. I have been drinking decaf coffee for around 15 years I love this. The pack is rather large for one person being the only one who drinks it. However that doesn?t detract from the flavour?.”
“Gift was delivered. Person absolutely loves her Ringtons Gold Tea and delicious ginger biscuits. Unfortunately she said she didn't see the gift message that I had included but she was happy and luckily she knew I'd sent the gift. Pity that the company doesn't use pretty teacup or even Ringtons logo based postcards rather than a sheet of paper for messages that can easily be thrown into the recycling without being seen.”
“I bought chocolate snow balls instead of chocolate tea cakes I won?t buy any. More as there is far to much coconut on them I prefer the chocolate tea cakes .”
English