“Order arrived promptly well presented products.They are all presents so have not tasted anything but our fa.ily have enjoyed Ringtons products for 3 generations .”
Hi Brenda,
Wonderful to hear that your order arrived promptly and that Ringtons has been enjoyed by your family for generations. If you need anything else, we’re here. 😊☕
Kind regards,
Team Ringtons
Hi there,
Thank you for your lovely feedback. We're sorry but it doesn't appear as if you requested a gift message. Please let us know if we can help you with this on your next order😊☕🎁
If you need anything else, we’re here. 😊
Kind regards,
Team Ringtons
“Ordering on website could be easier. Constantly having to scroll down to add another item to basket resulted in deletion of an item and then I mistakenly duplicated an item instead of re-adding the deleted one. It was for a gift so I was quite disappointed.
Also irritated by the pop ups of suggestions of items to add to order which have to scroll past.
Ordered 4 deliveries for gifts by building my own collection of items. Would be nice if these could be packaged in christmas boxes.”
Hi Joanne,
Sorry for the hassle you experienced with the website. We appreciate you flagging the scrolling, item deletions, duplicates, and the pop-up suggestions. I’ll pass this to our online team. If you’d like, we can help you place the order manually or check packaging options for gift orders, including Christmas box ideas.
If there’s anything else you’d like us to do, we’re here to help.😊🎄🎁
Kind regards,
Team Ringtons
“Most of the items arrived in perfect condition, however the box that the coconut snowballs were in was squashed hence 3 of the snowballs were squashed too. I had planned to gift them as part of a present but couldn't”
Hi Gillian,
Sorry to hear the box was squashed and some snowballs were affected. That’s disappointing, especially when you’d planned a gift. Please contact our customer care team if you'd like us to look into this further for you👍 😊
Kind regards,
Team Ringtons
“Products are fantastic. Communication around delivery wasn't great. Arrived by Royal mail and, despite my selecting an alternative delivery date, the parcel was delivered while we were away and was left at the back door of a neighbouring office, on a Saturday. As packaging was all cardboard (external and internal) by the time the office reopened on the Monday the box and gift sets were sodden and dropping to bits. Maybe consider using a plastic inner or outer lining on the packaging?”
Hi L,
Thank you for the 4* review! We’re glad you’re happy with the products. We’re so sorry you were let down by Royal Mail poor communication and soggy parcels are the last thing we want for our customers. If you need us to look into this further for you please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk we'll be happy to help👍 😊
Kind regards,
Team Ringtons
Hi Elizabeth,
Thank you for the 4* review! We’re glad you’re happy with the product. Noted about the hamper being quite large with shredded paper, we’ll keep that in mind for next time.😊☕🎁
If you need anything else, we’re here.
Kind regards,
Team Ringtons
“Site easy to use and order. Very speedy delivery. As presents have not opened so hope everything packaged well (nothing ratles). Would recommend to others.”
Hi Sharon,
Thank you for the 4* review! We’re glad the site was easy to use and delivery was speedy. If there’s anything we can do to improve, please let us know.👍 😊
Kind regards,
Team Ringtons
Hi Marlene,
Thanks for the 4* review! We’re glad you found the service really good and delivery quick. If there’s anything we can do to push that final star, let us know.👍 😊
Kind regards,
Team Ringtons
Hi Nicola,
Thank you for the 4* review! We’re glad you love the tea. If anything is less than perfect please give our customer care team a call and we'll happily resolve it for you 👍 😊
Kind regards,
Team Ringtons
“I sent a biscuit hamper to a relative last year and it was very well received. This year, I ordered a range of items for delivery to my home. The quality of the products was excellent. My only negative was that the packaging could have been better to protect the contents - some of the boxes were dented on opening so I wasn't able to use them as gifts, which is what I'd intended.”
Hi Susan,
Thank you for the 4* review and for sharing your experience. We’re glad the product quality impressed you, though I’m sorry the packaging wasn’t up to our usual standards this time. We’ll look into improving protection so gifts aren’t damaged in transit.
If there’s anything else we can do or if you’d like to discuss options for future orders, please let us know.
Kind regards,
Team Ringtons
“Second order (1 delivery ) first was amazing , unfortunately the online was good but few of items missing I wanted but over all really good . Cannot beat the quality.”
Hi Denise,
Thank you for your review. We’re glad the first order impressed and you’re happy with the quality. We’re sorry some items were sold out. If we can help any further please get in touch👍 😊
Kind regards,
Team Ringtons
Hi Arlene,
Thank you for sharing your experience. Sadly our vans aren't big enough to store all our products that's why some are exclusive to the website and can only be delivered via our online service. If we can help you with anything else please get in touch 👍 😊
Kind regards,
Team Ringtons
Hi Susan,
Thank you for the lovely 4/5 review. We’re glad you found suitable gifts for family. If there’s anything more we can do to help or improve your experience, please let us know.👍 😊
Kind regards,
Team Ringtons
Hi Elizabeth,
Thank you for the lovely 4/5 review! We’re so glad the gifts boxes 🎁 exceeded your expectations, and that the ordering and delivery were efficient. If there’s anything else we can do, please let us know.👍 😊
Kind regards,
Team Ringtons
Hi Joyce,
Thank you for the great 4/5 review! We’re glad the hamper and delivery service met your expectations for a Christmas present. If there’s anything we can improve, please let us know.👍 😊
Kind regards,
Team Ringtons
“My recent order was delivered in good time but as can be seen from the photos the packaging was not in good shape. We opened two packets of biscuits and they were broken into small pieces. I am hoping the remainder of the products are not the same but as they are for Christmas presents I will have to wait and see. I am very disappointed with the courier service and will not be ordering again if this is the courier Ringtons use.
I have bought on many previous occasions from the Ringtons driver who delivers in my village, as have many of my clients, and the products have been exceptional both in taste and value for money.
Thank you for your time.
Patricia Horne”
Hi Patricia,
I’m really sorry to hear your order arrived with damaged packaging and biscuits. That’s not the experience we want for you, especially for Christmas gifts.
We’d like to make this right. Please could you contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk with your order number and confirm which items were broken? If you have photos, they would help us sort this quickly for you.
Warm regards,
Team Ringtons
Hi Elizabeth,
Thank you for sharing your feedback. Our Monty box is designed as a quick dispatch item so it gets posted in the box as seen on our website. I'm sorry if you missed the information section where it says 'Please note that the box in the image is also used as the dispatch outer.'
If you ever need help deciding which gift item would be best please contact our customer care team and they will be happy to help you 😊
Warm regards,
Team Ringtons
“The biscuits, especially the triple chocolate cookies and apple pie cookies are delicious. I do think the snowball pack is overpriced though because you only get four. Very nice to share”
Hi Jill,
Thank you for sharing your feedback. We’re glad you enjoyed the triple chocolate cookies and apple pie cookies. We’ll take your note on the snowball pack’s price into account.👍 😊
Warm regards,
Team Ringtons
“As always the products from Ringtons are lovely beautifully presented making a fantastic Xmas gift. The only thing that lets them down is their packaing of the boxes for delivery. There is no bubble wrap or any kind of protection for the hampers packed inside the larger boxes, therefore the weight of the hampers ends up crushing the boxes at the bottom, we have had to get replacements two years in a row now due to damaged hampers. Please try and use more protective packaging materials to protect your deliveries”
Hi Stephanie,
Thank you for your lovely feedback and for choosing us as a gift option. We’re glad you like the products, but we’re sorry the packaging didn’t protect the hampers this time. We’ll pass your comments to our fulfilment team to improve protective packaging for deliveries. If you’ve any damaged hampers in future, please get in touch and we’ll sort it out.😊
Warm regards,
Team Ringtons
English