Hi Victoria,
I’m really sorry to hear you didn’t receive your order. Royal Mail have put a return to sender on the tracking saying there was a problem with the delivery address details. Pease contact our customer care team on 0800 052 2440 so we can look into this for you and arrange the next steps.
Kind regards,
Team Ringtons
“For several years I have had a Sales-person call every 4 weeks and we have been kept in supply with Tea and other Goodies - however we have not seen our Salesperson now for about 8 weeks or so and had to order Tea On Line to continue with a decent Cuppa - What has happened?
Ken Warner.”
Hi Kenneth,
Thank you so much for getting in touch with us at Ringtons.
I’m sorry to hear that we haven’t visited as expected recently, that’s certainly not the experience we want you to have.
I’ve passed your message along to your local sales office management team and asked them to investigate this for you. Someone will be in touch with you directly very soon to discuss and resolve the matter.
Thank you again for bringing this to our attention, and please don’t hesitate to reach out if there’s anything else we can help with.
Kind regards,
Team Ringtons
Hi Jacob,
I’m really sorry to hear your order didn’t arrive. That isn’t what we want for you.
Our aim is to get this resolved as quickly as possible for you. We really appreciate your patience and understanding while we investigate this for you. Rest-assured, we have all of your correspondence logged and have already escalated this to our courier.
As soon as we hear back from them, we will contact you straight away.
We will get this resolved for you.
Kind regards,
Team Ringtons
“Bought decaf tea and ground coffee, biscuits for cheese, lemon and white chocolate cookies.
Both the tea and coffee were weak even when over brewed. Disappointing because they were the best. No longer the case. Biscuits all very good but very small in weight and stature for the price paid. Same old con as chocolate bars. Same price heavily reduced in volume. Not bothering in future.”
Hi Rob,
Thank you for getting in touch and sharing your feedback.
We’re sorry to hear that you were disappointed with your recent purchase, particularly the decaf tea and ground coffee, as well as the portion sizes of the biscuits. This is certainly not the experience we want for our customers.
We have replied to you in a separate email to address your concerns in more detail and to assist further.
We really do appreciate you taking the time to share your experience, as it helps us to improve.
Kind regards,
Team Ringtons
Hi Lisa,
I’m really sorry to hear that your biscuits arrived damaged, and I completely understand your disappointment. That’s certainly not the experience we’d want for you.
I just wanted to reassure you that we did receive your email on 28 May at 11:50am, and we replied shortly afterwards at 12:00pm. It’s possible our response may have landed in your junk or spam folder, so it’s worth having a quick check there.
If you’re still unable to find our reply, please do get in touch with our customer care team on 0800 052 2440 and we’ll be more than happy to help resolve this for you as quickly as possible.
Kind regards,
Team Ringtons
“I was brought up in the north east of England so Ringtons were part of my upbringing so I was pleased when they started to deliver in my area.
The products remain excellent but the roundsman delivery service is appalling. Not at all reliable. Yet another week this week when we saw him go sailing past without calling. Absolutely abysmal, very disappointed.”
Hi there,
Thank you for sharing your experience. I’m really sorry to hear you think our salesperson in unreliable. Please can you contact our customer care team on 0800 052 2440 or email us at tea@ringtons.co.uk with your name, delivery address and contact number so we can get this resolved for you.
Kind regards,
Team Ringtons
Hi there,
On checking your order it appears you only purchased gift messages and forgot to add the gift to your order. I believe you've spoken to my colleague and we have resolved this for you but going forward if you need any help at all with your orders please give our friendly customer care team a call on 0800 052 2440 and they will be delighted to help you.
Kind regards,
Team Ringtons
Hi Caroline,
I’m really sorry to hear that you found the Simnel Cake a little dry and that’s certainly not the experience we want for any of our customers, especially with something as special as a seasonal bake.
We’ve just popped an email over to you regarding your review so we can discuss things in a bit more detail and help get everything resolved for you.
If you don’t see it in your inbox, please check your junk or spam folder just in case.
Kind regards,
Team Ringtons
“Ordered an Easter present to be delivered on Monday before Good Friday and Easter Monday has come and gone with no delivery and no update. Appalling customer service as no one available to take phone call or respond to emails over Easter, however, am receiving marketing emails and request for review!!! Unable to leave a review as have not received the order as yet !!”
Hi Pratibha,
Thank you so much for getting in touch.
We were closed over the bank holiday weekend, as our team were taking a well deserved break and spending some time with their families. This meant we weren’t able to respond during that period, and I apologise for any inconvenience this may have caused.
I’m very sorry that your parcel didn’t arrive in time for Easter. I completely understand how disappointing this will have been, especially for a seasonal delivery, and I apologise sincerely for the inconvenience and frustration caused.
I can confirm that our Customer Care Team has been in touch with you today to provide a resolution, following your email.
Again, please accept our sincere apologies for the inconvenience caused. We truly appreciate your patience and understanding.
Kind regards,
Team Ringtons
Hi Rachel,
Our records show your parcel was delivered on the 10th March.
If you would like to discuss this further please call our customer care team on 0800 052 2440 who will be happy to help.
Kind regards,
Team Ringtons
“I still have not receive my order although , I have rang you or two occasions and have been assured the parcel is being felt with but I'm not very happy. I would like some one to contact me to get this sorted.otherwise i will take the matter with my card money provider as you have had the money but I have not received the goods. I have ordered from you many times but have never previously had a problem.”
Dear Marion,
Thank you for contacting Ringtons and for providing feedback regarding your recent order.
Following a review of the order details, we can confirm that the delivery was unsuccessful due to an incomplete address being provided at the time of purchase.
A confirmation email is automatically issued when an order is placed, allowing customers the opportunity to review and amend any details if required. As we did not receive any correspondence from you prior to dispatch, the parcel was shipped as originally entered.
We are committed to resolving this matter promptly. To enable us to resend your parcel, please respond to the email sent on 12th February, confirming your full and correct delivery address. Alternatively, please contact our Customer Care Team to confirm Tel 0800 052 2400
We look forward to receiving your reply.
Warm Regards
Team Ringtons
“Very quick delivery - ordered on Friday received on Monday. My delivery man didn't call for months so I thought he had retired. I can now order on computer - hurrah and thankyou.”
Hi there,
Thank you for sharing your feedback and for the kind words about the delivery speed. We’re glad you’re able to order online now.
If there’s anything more we can do to assist with the delivery process or if you have any further concerns, please let us know and we’ll be happy to help.
Kind regards,
Team Ringtons
“Absolutely vile experience from Dave. Decided that because we had owed money, he'd become aggressive. Previously had passive aggressive comments from him telling us "his salary had been docked". I went to the door today, prepared to completely pay the balance off, he's shoved a slip through the door, walked off. By the time I get to the door, he's driving off shaking his head and speeds off?
Never had this experience before from Ringtons, defiantly will be telling everyone I know to terminate their accounts locally as a result. I wouldn't want this type of aggressive behavior towards any of my friends/family who use this service.”
Good morning, thanks so much for your feedback regarding your recent experience with your salesperson.
Please note that all accounts should be cleared within a reasonable timeframe to ensure smooth service and avoid any inconvenience, thank you for settling your account with Customer Care this morning.
We’re sorry if you felt you were addressed in a rude or inappropriate manner from your salesperson, this is never our intention and has been addressed with management.
If you have any questions or need assistance in the future, please don’t hesitate to contact our Customer Care team.
Thank you for choosing Ringtons.
Warm Wishes
Team Ringtons
Hi Kath,
I'm so sorry that you haven't received your parcel.
From Royal Mails tracking image it looks like the parcel was placed inside a black box outside the property. If this is not the case please can you contact our customer care team on 0800 052 2440 so we can get this resolved for you.
Kind regards,
Team Ringtons
Hi Marlene,
Thank you for getting in touch. I’m really sorry to hear your hampers didn’t arrive as quickly as you were hoping.
I’ve checked your order and can see it was placed at 21:30 on Sunday, 21st December with our express delivery option (next-day wasn’t available at that time). Your parcel was dispatched on the 22nd and delivered at 10:30am on the 24th, which is within the expected timeframe for the busy festive period.
I completely understand how important timely delivery is, and I’m sorry if this fell short of your expectations.
If there’s anything else I can do to help, please let me know.
Kind regards,
Team Ringtons
“Placed an order for an elderly friend who lives 400 miles away. We send a marks and spencers hamper every christmas with a special message. This tear we decided to use Ringtons. I was then informed after the date that they couldnt guarantee the message got there. So they refunded the £1. I wrote back straight away voicing my concerns that she might not of understood where the hamper came from (she's 80+ years old). To date, i have heard nothing other than this survey. Very very disappointing and I will not be using them again!”
Hi Mikala,
Thanks you for getting in touch. I'm so sorry for the late response as our office has been closed over the Christmas period and we will be responding to customers as quickly as we can.
Unfortunately, we experienced a fault with one of our gift message printers, and this issue was not communicated to us before your order was processed. As a result, it was possible that the gift message you purchased was not included within your order. Regrettably, there was no reliable way for us to confirm if your order included or didn’t include your message, so as a precautionary measure we sent all those customers that may have been affected an email before Christmas refunding the £1 gift message back to their original payment method.
We are so sorry this error has occurred, especially at this time of year and to apologise for the inconvenience caused we have created a £5 discount code exclusively for you.
We hope this goes some way towards saying thank you for your understanding and continued support. Please be assured that we’ve addressed the issue to prevent this from happening again.
Warm regards,
Team Ringtons
“Have not received my order. Spent over 75 pounds. It’s now 28th December. This order was for gifts for medical staff etc. Have heard nothing from company.☹️”
Hi Ruth,
I’m really sorry you’ve not received your order and for the delay in communication as our office has been closed for the Christmas holidays.
We have tried sending you an email but it is saying your email box is full and you cannot accept any more emails. Please can you contact our customer care team on 0800 052 2440 so we can get this resolved quickly.
Kind regards,
Team Ringtons
Hi Gillian,
Thank you so much for getting in touch and sharing your thoughts about our Chocolate Brazil's, we really appreciate it. We wanted to mention first that we care deeply about the quality of our products, and that’s something we’ll never compromise on. Over the last couple of years, the cost of cocoa has risen significantly, and like many others, we’ve really felt the impact. Rather than change the chocolates themselves or push the price of the bigger box up too high, we made the decision to reduce the pack size from 350g to 200g, and the price has been adjusted accordingly from £11.99 down to £9.99. That way, the chocolates stay just as you know and love them. It wasn’t an easy choice, but we felt it was the fairest way to maintain the quality of the product while still making sure they’re accessible for our customers. For transparency and to ensure our customers knew of the change we did highlight it in our product description on the website. Please see below
• Ringtons Milk Chocolate Brazils
• Limited Edition
• Brazil Nuts covered in smooth milk chocolate
• A firm festive favourite
• 200g Box
Go nuts for our famous Milk Chocolate Brazils! Crunchy, buttery Brazils are smothered not once, but twice in velvety milk chocolate - because once just isn't enough.
In order to maintain quality and value for money, this item replaces a 300g version sold previously. While the size has changed, it remains crafted with the same care and quality you expect from Ringtons.
Please know we’re always working hard to balance quality, value and affordability, and we’re grateful for your understanding.
Kind regards,
Team Ringtons
Hi Andy,
Thank you for getting in touch about your order. I can see your order has been delivered to the address you inputted at the time of placing your order which you now know wasn't correct. We do send confirmation emails with every order placed so that customers can double check the information is correct and you also get a fifteen minute window to make any amends or cancel your order before it gets processed. Sadly unless the person at that address you've sent it to returns it to us there is very little we can do which I think the team have advised you of.
Going forward if you need any help placing your orders please get in touch we'll be happy to assist you.
Kind regards,
Team Ringtons
“I ordered lots of things for Christmas presents and 1 of the boxes was delivered while the other box didn't get delivered Royal mail stating 'no access to property' but the other box had been delivered?? Rang ringtons on the Friday 19rh December, was told to ring back on the Monday 22nd which I did and still no parcel, i was given a refund (can take up to 10 days) so i WILL NOT be ordering from them again! I had to go spend MORE money on Christmas presents. I am not a happy customer!!!”
Hi Kirstie,
I’m really sorry to hear about the missing box and the unhappy experience this has caused during Christmas. I understand how frustrating this is, we are equally as frustrated when this happens to our customers. Sadly Royal Mail have not been able to give us a reason why one parcel was delivered and one seems to have magically disappeared.
Please accept our sincerest apologies. If there is anything further we can help with please get in touch.
Kind regards,
Team Ringtons
English