Hi Tina,
Thanks so much for your patience, and I’m really sorry for the confusion around the refunds on your recent order.
I’ve looked into it and can see that we’ve already acknowledged the issue, taken full responsibility, and sent an apology. I completely understand how frustrating this must have been, and I just want to reassure you that we always do everything we can to make correct any errors made.
If there’s anything else you need or if you have any questions, please don’t hesitate to reach out, we're here to help.
Warm regards
Ringtons
“My order was not delivered to corect address an Royal Mail sent email that they had retuned parcel to yo on 06/10/25 correct address
32 TWENTYFIFTH Ave Blyth NE242 QW.
-----------------------------------------”
Hi Ann,
Thank you for bringing this to our attention. We're really sorry to hear about the issues with your delivery address and the return of your parcel. This isn't the experience we strive for, and we understand how disappointing this can be. We can see that when you placed the order, the address was incorrectly stated and the reason for the parcel not being delivered. I can see that you have spoken to our customer care team who have refunded you in full. We hope to see you shop online with us in the future and our friendly customer care team are always happy to help with that.
Thank you for your valued feedback.
Warm regards,
Team Ringtons
Hi Lorraine,
Thank you for your feedback, and I’m truly sorry to hear that your order hasn’t arrived yet. We understand how frustrating it can be to wait longer than expected, and we appreciate your patience during this time. We have raised this with our fulfilment centre and will keep you updated every step of the way.
Warm regards,
Team Ringtons
“Gift was for relative but parcel was significantly delayed. A trip around the country..basically it was to deliver to Newcastle and it arrived at Newcastle but then it was sent to Manchester. They then sent it back to Newcastle.
The recipient had waited for it to be delivered in vain”
Thanks for your feedback. We’re pleased the parcel arrived within the expected timeframe, though we understand the frustration caused by its unexpected detour by Royal Mail. While such routing is rare, we appreciate your patience and regret any inconvenience this may have caused.
Warm regards,
Team Ringtons
“Received my order, it was wrong, contacted customer services, no response. Cannot log on to my account, tried to change my password, no password link received, five times! No response from Ringtons.”
Hi Christine,
Lovely to hear from you again. Sorry to hear you can't find a response from us and this hasn't been resolved. Our customer care team responded on 12th September to try and resolve this matter for you. We are always keen to help, I will of course resend the email to you.
If you would prefer, please contact one of our friendly customer care team who can talk you through step by step. Tel 0800 052 2440.
Warm Regards
Team Ringtons
“Expensive for what it is nothing special velvet cake dry tea nothing special yorkshire tea is better ginger biscuits you can get better at m and s i think you target older generation who can't get out much with over inflated prices”
Hi Anthony,
Thank you for taking the time to share your thoughts with us. We appreciate your feedback and we're sorry to hear that our on our award winning products weren't to your taste. We hope you find products that bring you joy no matter where you purchase them.
Warm regards,
Team Ringtons
Hi Lydia,
Thank you for sharing your experience with us. We're sorry to hear about the difficulties you faced, but we’re glad you were able to resolve the issue with the help of customer service. Your feedback is important, we are always here to help Tel 0800 052 2440
Warm regards,
Team Ringtons
“I was looking forward to the red velvet cake as it is normally a favourite but not this one. Nothing exciting about the flavour and the texture was dry”
Hi Elaine,
Thank you for your feedback regarding the red velvet cake. We’re sorry to hear that it didn’t meet your expectations this time. Your comments are very important to us, and we will certainly take them into consideration as we strive to improve our offerings.
Warm wishes,
Team Ringtons
“I am still waiting for Customer services to refund me for biscuits that did not arrive in my order. I have sent four emails but still no contact to resolve.”
Hi there,
Thank you for your feedback. Please rest-assured we are trying our best to resolve this matter for you. I can see that you have contacted our Customer Care department on several occasions via email, all of which have been responded to. We are more than happy to progress this further, to enable us to do that, if you can respond to the emails which have been sent to you please. Our aim is to get this resolved for you as soon as possible but do have a process to adhere to. If you would prefer to talk to us direct, please contact us on 0800 052 2440 we are always happy to help.
Thanks
Customer Care
“Poor site to navigate slow in putting products in basket .
Biscuits( Ginger & Sultana) that I thought were in my basket were not but on delivery 2 packets of chocolate Crest were
I ordered green packets of loose tea but got tea bags instead- my error as I always get loose tea in green packet and tea bags in blue packet
As I have always had doorstep delivery without problems I will be giving your online shop a miss.
It was only because my normal agent was away that I went online as I myself will be away for next delivery”
Hi there,
Thank you for sharing your experience with us. We're truly sorry to hear about the difficulties you encountered while navigating our site and with your order. Your feedback is invaluable, and we understand how frustrating this can be, especially when you have come to rely on our doorstep delivery service.
If you are running low on products at any time, please feel free to come through to our Customer Care who will try and get you stock from your local sales office. Tel: 08000522440.
In the meantime, if there is anything you would like yo exchange for products you do want, please do so with your salesperson on next visit.
Warm regards,
Team Ringtons
“I am extremely disappointed with Rington's latest effort. My recent order with you was a repeat of one that I did a couple of years ago whereby I placed an order for biscuits for delivery to a relative who lives the other side of the country- and Yes- guess what- i received the biscuits!? My request was very carefully dealt with as I scrolled through your menu. I got nowhere with your people when I challenged them over the 'phone- very unimpressed- it was a mistake to deal with you. Goodbye.”
Hi Patrick,
Thank you for taking the time to share your concerns. We’re truly sorry to hear that your recent experience did not meet your expectations. We have looked into this for you and will follow this up with an email to discuss further with you.
Warm regards,
Team Ringtons
Hi Andrii,
Thank you for reaching out to us. We're sorry to hear that your order hasn't arrived yet. We understand how frustrating this can be and want to assure you that we are here to help. We have looked into this for you and will follow this up with an email to yourself to discuss more in-depth.
Warm regards,
Team Ringtons
“An excellent product, devastated by thoughtless and inadequate packaging. My large order for ginger snaps and other items was rattling around in the box when it arrived. There was no paper or bubble wrap to hold the contents securely and the biscuits were broken and reduced to dust. Whoever packed this order needs more training and better supervision. I will be very reluctant to order again.”
Hi David, thank you for sharing your experience. We’re truly sorry to hear about the issues with your order's packaging. Your feedback is crucial as we strive to improve our services, and we take concerns about packing very seriously. Our team will review this incident to ensure better care in the future. We appreciate your understanding and hope you'll consider giving us another chance. We will follow this up with an email.
Warm regards,
Team Ringtons
Thank you for your feedback. We're sorry to hear you feel our products don't offer value. If there's anything specific you would like to discuss please contact our Customer Care team Tel 0800 052 2440 Your input is valuable to us!
“tried to deliver said i gave wrong address asked them to redeliver with right address they gave me a refund less delivery will not order with them again very disappointed”
We're incredibly sorry to hear you're disappointed with our service. Your order was returned to us via Royal Mail due to there being no house number on the delivery address. You sent us an email asking for a refund, which we replied to asking if you were sure you wanted a refund as the delivery charges would be deducted, and offered to resend to the correct address if you replied with the house number. As we received no reply a refund was issued. Should you have any further concerns, please contact our Customer Care team on 0800 052 2440 - lines are open Monday to Friday 08:30 - 17:00.
Thank you for your review, Sheila. We're truly sorry to hear that you haven't received your order. I can see that an incorrect postcode was submitted when you placed the order and the reason that Royal Mail was unable to deliver and the parcel didn't arrive.
With any order placed, we always send a confirmation email to enable our customers to check shipping details.
We are always here to help and can advise that this gift will now be returned to us. As we are unfortunately have now sold out of our Mother's Day Gifts we will be able to raise a refund back to the original method of payment upon receipt.
We’re incredibly sorry for any disappointment caused, and if there is anything else we can help you with, please do let us know.
“Noway of contacting the customer service. Emailed left voice message yesterday still no reply. How can you go about cancelling an order as there's been an error?”
Good morning, Thank you for your feedback. To enable us to look into this matter with urgency, please contact our customer care team. As stated on our website, our opening hours are Monday - Friday 8.30 - 5.00 Tel 08000522440 any contact with our customers will be done within these hours. Look forward to hearing from you and resolving this issue as soon as possible.
“Sadly, Ringtons have discontinued the 40 one-cup packets of Redbush Tea 100g. These packets of tea, for a long time, cost £1.85p, then the price gradually increased to £2.16p before disappearing from their website.
These packets have now been replaced with 20 bags of Sweet Redbush tea 50g in a fancy box for the price of £1.60p. Two boxes of these fancy boxed tea bags = £3.20p, a £1.04 increase in price for the same 40 tea bags in the now discontinued foil packaging. I use 400 of these Redbush tea bags in one month. Regretfully, I will now have to source my tea from elsewhere as Ringtons Tea Merchants appear to be becoming more of a novelty tea, biscuit, jam, chocolate seller instead. Superb quality tea, shame about the huge increase in price.”
We're incredibly sorry to hear you're disappointed with our Redbush Tea. The decision to change the format wasn’t an easy one, but it was made with the best intentions.
The decision to align our Redbush Tea with the same 20-teabag packaging as our herbal and fruit infusions was based on customer research, which indicated a preference for smaller pack sizes due to less frequent consumption. While the pricing is consistent with our other 20-teabag packs, we completely understand that this may not be ideal for everyone.
We are collating all feedback at this point with regards to our revised teas/packaging, and this will certainly be taken into consideration.
Sincerest apologies again, and please do let us know if there is anything else we can help you with.
“Have been a customer for years as I live the products. However in the middle of March I made an online order on quick delivery. The chocolate Mallows were out of date. I had a very quick response and apology and within 2 days had a fresh delivery. This too was also out of date so I requested a refund. Ringtons claim to have previously discussed out of date Mallows with there packers yet it still occurred. Stung twice so I'm reluctant to order online again. It's an hours journey to the nearest shop that sells them and don't want to use the doorstep salemen just to stock up on biscuits as I don't buy the tea and. Coffee. Disappointed customer”
Thank you for sharing your experience, Elizabeth. We sincerely apologise for the issues you faced with your orders. It’s disappointing to hear about the out-of-date Mallows, especially after our quick response. Your feedback regarding our packing process is invaluable, which has now been resolved. We understand your hesitation to order online again, and we appreciate your loyalty. If there's anything specific we can do to assist you further, please don't hesitate to reach out. We hope to have the opportunity to regain your trust. I have sent an email to discuss this further
Thank you for your review, Christine. We sincerely apologise for the inconvenience of not receiving your order in time for your husband's birthday. We understand how disappointing that can be, and is very frustrating for us to hear when the postal system lets our customers down. Your feedback is invaluable to us, and we will ensure that this matter is addressed. Please note, I have sent an email to you to discuss this further.
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