Hi there,
On checking your order it appears you only purchased gift messages and forgot to add the gift to your order. I believe you've spoken to my colleague and we have resolved this for you but going forward if you need any help at all with your orders please give our friendly customer care team a call on 0800 052 2440 and they will be delighted to help you.
Kind regards,
Team Ringtons
Hi Caroline,
I’m really sorry to hear that you found the Simnel Cake a little dry and that’s certainly not the experience we want for any of our customers, especially with something as special as a seasonal bake.
We’ve just popped an email over to you regarding your review so we can discuss things in a bit more detail and help get everything resolved for you.
If you don’t see it in your inbox, please check your junk or spam folder just in case.
Kind regards,
Team Ringtons
“Ordered an Easter present to be delivered on Monday before Good Friday and Easter Monday has come and gone with no delivery and no update. Appalling customer service as no one available to take phone call or respond to emails over Easter, however, am receiving marketing emails and request for review!!! Unable to leave a review as have not received the order as yet !!”
Hi Pratibha,
Thank you so much for getting in touch.
We were closed over the bank holiday weekend, as our team were taking a well deserved break and spending some time with their families. This meant we weren’t able to respond during that period, and I apologise for any inconvenience this may have caused.
I’m very sorry that your parcel didn’t arrive in time for Easter. I completely understand how disappointing this will have been, especially for a seasonal delivery, and I apologise sincerely for the inconvenience and frustration caused.
I can confirm that our Customer Care Team has been in touch with you today to provide a resolution, following your email.
Again, please accept our sincere apologies for the inconvenience caused. We truly appreciate your patience and understanding.
Kind regards,
Team Ringtons
Hi Rachel,
Our records show your parcel was delivered on the 10th March.
If you would like to discuss this further please call our customer care team on 0800 052 2440 who will be happy to help.
Kind regards,
Team Ringtons
“I still have not receive my order although , I have rang you or two occasions and have been assured the parcel is being felt with but I'm not very happy. I would like some one to contact me to get this sorted.otherwise i will take the matter with my card money provider as you have had the money but I have not received the goods. I have ordered from you many times but have never previously had a problem.”
Dear Marion,
Thank you for contacting Ringtons and for providing feedback regarding your recent order.
Following a review of the order details, we can confirm that the delivery was unsuccessful due to an incomplete address being provided at the time of purchase.
A confirmation email is automatically issued when an order is placed, allowing customers the opportunity to review and amend any details if required. As we did not receive any correspondence from you prior to dispatch, the parcel was shipped as originally entered.
We are committed to resolving this matter promptly. To enable us to resend your parcel, please respond to the email sent on 12th February, confirming your full and correct delivery address. Alternatively, please contact our Customer Care Team to confirm Tel 0800 052 2400
We look forward to receiving your reply.
Warm Regards
Team Ringtons
“Very quick delivery - ordered on Friday received on Monday. My delivery man didn't call for months so I thought he had retired. I can now order on computer - hurrah and thankyou.”
Hi there,
Thank you for sharing your feedback and for the kind words about the delivery speed. We’re glad you’re able to order online now.
If there’s anything more we can do to assist with the delivery process or if you have any further concerns, please let us know and we’ll be happy to help.
Kind regards,
Team Ringtons
“Absolutely vile experience from Dave. Decided that because we had owed money, he'd become aggressive. Previously had passive aggressive comments from him telling us "his salary had been docked". I went to the door today, prepared to completely pay the balance off, he's shoved a slip through the door, walked off. By the time I get to the door, he's driving off shaking his head and speeds off?
Never had this experience before from Ringtons, defiantly will be telling everyone I know to terminate their accounts locally as a result. I wouldn't want this type of aggressive behavior towards any of my friends/family who use this service.”
Good morning, thanks so much for your feedback regarding your recent experience with your salesperson.
Please note that all accounts should be cleared within a reasonable timeframe to ensure smooth service and avoid any inconvenience, thank you for settling your account with Customer Care this morning.
We’re sorry if you felt you were addressed in a rude or inappropriate manner from your salesperson, this is never our intention and has been addressed with management.
If you have any questions or need assistance in the future, please don’t hesitate to contact our Customer Care team.
Thank you for choosing Ringtons.
Warm Wishes
Team Ringtons
Hi Kath,
I'm so sorry that you haven't received your parcel.
From Royal Mails tracking image it looks like the parcel was placed inside a black box outside the property. If this is not the case please can you contact our customer care team on 0800 052 2440 so we can get this resolved for you.
Kind regards,
Team Ringtons
Hi Marlene,
Thank you for getting in touch. I’m really sorry to hear your hampers didn’t arrive as quickly as you were hoping.
I’ve checked your order and can see it was placed at 21:30 on Sunday, 21st December with our express delivery option (next-day wasn’t available at that time). Your parcel was dispatched on the 22nd and delivered at 10:30am on the 24th, which is within the expected timeframe for the busy festive period.
I completely understand how important timely delivery is, and I’m sorry if this fell short of your expectations.
If there’s anything else I can do to help, please let me know.
Kind regards,
Team Ringtons
“Placed an order for an elderly friend who lives 400 miles away. We send a marks and spencers hamper every christmas with a special message. This tear we decided to use Ringtons. I was then informed after the date that they couldnt guarantee the message got there. So they refunded the £1. I wrote back straight away voicing my concerns that she might not of understood where the hamper came from (she's 80+ years old). To date, i have heard nothing other than this survey. Very very disappointing and I will not be using them again!”
Hi Mikala,
Thanks you for getting in touch. I'm so sorry for the late response as our office has been closed over the Christmas period and we will be responding to customers as quickly as we can.
Unfortunately, we experienced a fault with one of our gift message printers, and this issue was not communicated to us before your order was processed. As a result, it was possible that the gift message you purchased was not included within your order. Regrettably, there was no reliable way for us to confirm if your order included or didn’t include your message, so as a precautionary measure we sent all those customers that may have been affected an email before Christmas refunding the £1 gift message back to their original payment method.
We are so sorry this error has occurred, especially at this time of year and to apologise for the inconvenience caused we have created a £5 discount code exclusively for you.
We hope this goes some way towards saying thank you for your understanding and continued support. Please be assured that we’ve addressed the issue to prevent this from happening again.
Warm regards,
Team Ringtons
“Have not received my order. Spent over 75 pounds. It’s now 28th December. This order was for gifts for medical staff etc. Have heard nothing from company.☹️”
Hi Ruth,
I’m really sorry you’ve not received your order and for the delay in communication as our office has been closed for the Christmas holidays.
We have tried sending you an email but it is saying your email box is full and you cannot accept any more emails. Please can you contact our customer care team on 0800 052 2440 so we can get this resolved quickly.
Kind regards,
Team Ringtons
Hi Gillian,
Thank you so much for getting in touch and sharing your thoughts about our Chocolate Brazil's, we really appreciate it. We wanted to mention first that we care deeply about the quality of our products, and that’s something we’ll never compromise on. Over the last couple of years, the cost of cocoa has risen significantly, and like many others, we’ve really felt the impact. Rather than change the chocolates themselves or push the price of the bigger box up too high, we made the decision to reduce the pack size from 350g to 200g, and the price has been adjusted accordingly from £11.99 down to £9.99. That way, the chocolates stay just as you know and love them. It wasn’t an easy choice, but we felt it was the fairest way to maintain the quality of the product while still making sure they’re accessible for our customers. For transparency and to ensure our customers knew of the change we did highlight it in our product description on the website. Please see below
• Ringtons Milk Chocolate Brazils
• Limited Edition
• Brazil Nuts covered in smooth milk chocolate
• A firm festive favourite
• 200g Box
Go nuts for our famous Milk Chocolate Brazils! Crunchy, buttery Brazils are smothered not once, but twice in velvety milk chocolate - because once just isn't enough.
In order to maintain quality and value for money, this item replaces a 300g version sold previously. While the size has changed, it remains crafted with the same care and quality you expect from Ringtons.
Please know we’re always working hard to balance quality, value and affordability, and we’re grateful for your understanding.
Kind regards,
Team Ringtons
Hi Andy,
Thank you for getting in touch about your order. I can see your order has been delivered to the address you inputted at the time of placing your order which you now know wasn't correct. We do send confirmation emails with every order placed so that customers can double check the information is correct and you also get a fifteen minute window to make any amends or cancel your order before it gets processed. Sadly unless the person at that address you've sent it to returns it to us there is very little we can do which I think the team have advised you of.
Going forward if you need any help placing your orders please get in touch we'll be happy to assist you.
Kind regards,
Team Ringtons
“I ordered lots of things for Christmas presents and 1 of the boxes was delivered while the other box didn't get delivered Royal mail stating 'no access to property' but the other box had been delivered?? Rang ringtons on the Friday 19rh December, was told to ring back on the Monday 22nd which I did and still no parcel, i was given a refund (can take up to 10 days) so i WILL NOT be ordering from them again! I had to go spend MORE money on Christmas presents. I am not a happy customer!!!”
Hi Kirstie,
I’m really sorry to hear about the missing box and the unhappy experience this has caused during Christmas. I understand how frustrating this is, we are equally as frustrated when this happens to our customers. Sadly Royal Mail have not been able to give us a reason why one parcel was delivered and one seems to have magically disappeared.
Please accept our sincerest apologies. If there is anything further we can help with please get in touch.
Kind regards,
Team Ringtons
Hi Ruth,
I’m really sorry to hear your order hasn’t arrived yet. That’s not the experience we want for you.
On checking your records, I can see that we dispatched the parcel on December 12th and unfortunately have no further tracking of it.
As previously advised, we’ve now sold out of this item, and with that in mind, we’ve raised a full refund back to the original method of payment. Please allow up to 5 working days for this to show in the account.
Please accept our sincerest apologies for any disappointment caused and if there is anything else we can help you with, please do get in touch.
Thank you for your patience, and we’ll work to resolve this quickly.
Kind regards,
Team Ringtons
“Ringtons have drastically cut back on the size, and quality of there once top quality chocolate Brazils
I was disgusted when I seen the size of the box and contents. They were amazing for years and this year they are a second rate product. Will never buy them again.”
Hi Mark,
Thanks so much for your feedback.
We’re so sorry you’re disappointed. The cost of cocoa has risen significantly, and because of this we had to rethink the product size to make sure we kept the quality, which we care deeply about, while still keeping it accessible. We chose to reduce the pack size so the chocolates remain just as you know and love them. We’ve worked hard to balance quality, value and affordability during a challenging time, and we truly appreciate your feedback and support
Warm wishes
Team Ringtons
“Even though I have called ringtons to complain, you are still turning up to my mother’s house, who has Parkinson’s and 83, and over selling to her. She has 11 packs of ginger biscuits and 10 packs of tea in her cupboard !! My dad died in July and we could do without the pressure selling that seems to be happening to vulnerable people. Please stop it !!!!”
Hi Chris,
Thank you for reaching out to us at Ringtons. I'm so sorry to hear your mum is vulnerable and is over buying we certainly don't want our customers to purchase anything they do not need. We are more than happy to take back the unwanted items.
I have checked your mums account details and cannot find any record of conversations discussing your mums health or vulnerability. If you would like us to stop calling that is no problem at all, we will cease contact immediately and ensure no further calls or messages are made to your mother.
In order to keep your mum safe and sound please can I ask you to edit your review and remove your mums address details as this review is in the public domain for all to see. This could be a big safety risk to your mum and I'm sure the last thing you would want to do is make her more vulnerable or put her in danger.
If you’d like to discuss this further please contact our customer care team directly on 0800 052 2440 and they will gladly help you
Kind regards,
Team Ringtons
Hi Judith,
Thank you for reaching out and letting us know about this situation. We’re very sorry to hear that your order didn’t arrive and understand how disappointing this must be, especially with Christmas approaching.
After checking, it appears the address you put on your order was incorrect, which caused the delivery to fail and the parcel to be on its way back to us. Unfortunately, this meant we couldn’t complete the delivery as planned.
If you’d still like to receive your items we can place another order and it will arrive before Christmas.
Kind regards,
Team Ringtons
Hi Kathleen,
We’re really sorry to hear your parcel wasn’t delivered possibly due to the address mix-up or just lost within Royal Mail sorting office. We understand how disappointing this is and we want to get this resolved for you. We’ll priority check the status and arrange a refund or an alternative solution as soon as possible.
Kind regards,
Team Ringtons
“Well did a order on the 4 of December and it’s now the 14 th and I’m still waiting for it
So can not leave a review before i have not received it yet”
Hi Anne,
We’re very sorry to hear your order hasn’t arrived yet and understand how frustrating this is. I believe my colleague has looked in to this for you and discovered the postcode was incorrect on the order and we're just waiting for Royal Mail to return it to us.
If we can be of any further assistance please contact the customer care team on 0800 052 2440
Kind regards,
Team Ringtons
English