Hi Judith,
Thank you for reaching out and letting us know about this situation. We’re very sorry to hear that your order didn’t arrive and understand how disappointing this must be, especially with Christmas approaching.
After checking, it appears the address you put on your order was incorrect, which caused the delivery to fail and the parcel to be on its way back to us. Unfortunately, this meant we couldn’t complete the delivery as planned.
If you’d still like to receive your items we can place another order and it will arrive before Christmas.
Kind regards,
Team Ringtons
Hi Kathleen,
We’re really sorry to hear your parcel wasn’t delivered possibly due to the address mix-up or just lost within Royal Mail sorting office. We understand how disappointing this is and we want to get this resolved for you. We’ll priority check the status and arrange a refund or an alternative solution as soon as possible.
Kind regards,
Team Ringtons
“Well did a order on the 4 of December and it’s now the 14 th and I’m still waiting for it
So can not leave a review before i have not received it yet”
Hi Anne,
We’re very sorry to hear your order hasn’t arrived yet and understand how frustrating this is. I believe my colleague has looked in to this for you and discovered the postcode was incorrect on the order and we're just waiting for Royal Mail to return it to us.
If we can be of any further assistance please contact the customer care team on 0800 052 2440
Kind regards,
Team Ringtons
“Ordered a luxury hamper for a friend for Christmas, it arrived opened and some of the contents missing.
Ringtons need to have a word with their courier.”
Hi Jermaine,
We’re really sorry to hear your hamper arrived opened with items missing. That’s not what you should expect from us.
Please can you contact our customer care team on 0800 052 2440 so we can resolve this for you
Kind regards,
Team Ringtons
“I have been a customer of Ringtons for well over 7 years but I won't be any longer.
We had a great guy called Dave who was regular as clockwork, always had what you wanted and went out of his way to make sure you got your biscuits etc. He unfortunately left. We hadn't seen anyone for 3 months, then last month finally got a call. Been waiting today with my extensive list for biscuits etc for Christmas and the lovely guy who called had been inundated with sales because nobody has been round. So consequently had little or no stock left( not his fault). Poor guy has been getting earache from lots of customers. I have tried calling Ringtons customer service but apparently the number doesn't exist. What on earth is going on Ringtons??????.”
Hi there,
Thank you for taking the time to share your experience with us. We truly appreciate your loyalty over the past seven years and are very sorry to hear about the recent issues you’ve encountered.
It sounds like the disruption in service and stock availability has caused a lot of frustration, and we completely understand how disappointing this must be especially when planning for Christmas. If you ever have issues with a delivery contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk and they'll happily resolved it for you .
The shortage on your recent visit was probably due to high demand and to avoid disappointment in the future, we recommend placing a pre-order for any items you need, particularly during busy periods. This helps us guarantee stock and deliver exactly what you want as we don't ever want to disappoint customers.
Thank you for your long-standing support and please get in touch if we can help further
Kind regards,
Team Ringtons
“Would love to review my order but unfortunately I have not received it yet. Think this is probably more a royal mail problem than a Ringtons problem.”
Hi there,
On looking at this order, it does look like Royal Mail have tried to deliver this parcel on 06/12/2025. The parcel is shown as still pending, please check your emails to re-schedule the delivery via Royal Mail, I hope that helps.
Team Ringtons
Warm Wishes
Hi Roxanne,
Thank you for contacting us via Reviews.io and email, and for waiting patiently for your delivery. We really appreciate your understanding!
Your order was placed on 27th November and dispatched the same day from our side. The next update we can see is from Royal Mail on 29th November, and we’re pleased to confirm that it has now been delivered.
We completely understand how frustrating the wait must have been, and we’re so sorry for any inconvenience caused. If you have missed any special occasion and would like to return the item, please contact our customer care team who will help arrange that along with a refund. If there’s anything else we can help with, please don’t hesitate to reach out, we’re always happy to assist.
Kind regards,
Team Ringtons
Hi John,
Thank you for sharing your feedback with us. We’re truly sorry to hear about your recent experience, as this is not the level of service we strive to provide.
After reviewing your case, I can confirm that you spoke with a member of our Customer Care team on 01/12/2025, who advised you to allow 3–5 working days for delivery following dispatch. This is the standard timeframe we communicate to our customers.
I’m pleased to inform you that your parcel was successfully delivered on 02/12/2025, which falls within our delivery guidelines.
We appreciate your understanding and value your continued trust in us. If you have any further questions or need assistance, please don’t hesitate to reach out. Tel 0800 052 2440
Kind regards,
Team Ringtons
“Waited in all day, found a card in letterbox. We have two doorbells. One video, to my phone, didn’t hear either. So disappointed. Wanted a tea and biscuit hamper.”
Hi Judy,
Thank you for letting us know. I’m sorry to hear that you missed your salesperson, especially as this was your first visit. I’ve updated your account accordingly and asked one of our Sales Office Managers to contact you.
If there’s anything else we can assist you with in the meantime, please don’t hesitate to reach out. Tel 0800 052 2440. Thanks so much for your patience and understanding while we sort this for you.
Warm wishes
Team Ringtons
“Somehow my house number was missed/deleted off my order.
Therfore when being g delivered by Royal Mail they declined to leave the parcel and sent it back to Ringtons.
I have called Ringtons and been told they will deliver again to my correct address.
It is now 10 days and no delivery”
Hi Lisa,
Thank you for contacting Ringtons.
We're sorry to hear that your order has been returned to sender, that’s certainly not the experience we want for you.
After checking the details, it looks like the door number was missing from the address you provided, which likely made it difficult for Royal Mail to deliver it correctly.
If you could please contact our Customer Care team 0800 052 2440 or tea@ringtons.co.uk to check the correct delivery address and arrange a replacement/refund, whichever works best for you.
Warm Wishes
Team Ringtons
“I had previously ordered from Ringtons (twice) and have been very happy with the products sent. However my recent order was not packed well and a few of the boxes/packs arrived looking very shabby - far from ideal as they are to be gifts. I contacted Ringtons about this and they have not even bothered to reply, hence the one star review.”
Hi Mary,
Thank you so much for getting in touch with Ringtons.
I’m really sorry to hear your order didn’t arrive in perfect condition, that’s certainly not the experience we want for you.
When you get a moment, would you mind contacting our Customer Care team - tea@ringtons.co.uk and send us a few photos of the damaged items? That’ll help us look into what’s gone wrong and figure out whether it’s a packing issue with the dispatch centre or if Royal Mail have been a bit heavy-handed with your parcel.
Looking forward to hearing from you.
Warm WIshes
Team Ringtons
“Even though the gifts themselves were lovely I have to give 1 star as the biscuit hamper box was all battered in so can’t even give it as a Christmas present!”
Hi Nicola,
We’re really sorry to hear that your Biscuit Hamper arrived in less than perfect condition. We understand how important it is for gifts to be presentable, especially during the festive season.
I can see that you have previously left a review about this, we are more than happy to help get this resolved for you as soon as possible.
Please do reach out to our customer service team, and they’ll be happy to assist you and find a solution. If you can send pictures of any damages to tea@ringtons.co.uk.
Warm Wishes
Team Ringtons
“Very easy to order from Ringtons but not so easy to return when items are damaged in transit and you're disabled without a car. Large box and contents damaged when parcel arrived. Cannot fault the delivery company as the box didn't have a Fragile sticker on it and there was only very minimal packaging to protect the contents (basically the packaging was useless). Received a quick refund once the items were returned but I will not order from them again as the hassle to return it all was so inconvenient. Even if you weren't disabled not everybody has a car. The item was bulky to return and I had to inconvenience other people in order to do so. Not a good experience at all.”
Hi Anne,
We’re really sorry for this experience and the trouble you found returning our items to the Freepost address, that was never our intention at all. I am pleased to see that our Customer Care Team were swift in responding to your needs and that your order has been refunded in full. We appreciate your understanding in the structure we have regarding returning damaged items and really do value your support.
Warm regards,
Team Ringtons
Hi Deb,
We’re so sorry for the delay, this isn’t the experience we want for our customers.
I’ve checked your order and noticed the door number was missing when you placed the order, which caused the holdup. Thank you for reaching out today so we could get this sorted straight away for you.
If there’s anything else we can do to help, please don’t hesitate to let us know.
Warm regards,
Team Ringtons
Hi Dianne,
Thank you for reaching out to us. After reviewing your order, we found that Royal Mail was unable to deliver it due to a missing door number when the order was placed through our website.
The order has now been returned to us, and we’re ready to resend your gift. Could you kindly email us your full, correct address so we can arrange for immediate dispatch? tea@ringtons.co.uk
We appreciate your understanding and look forward to getting this resolved quickly for you.
Warm Regards
Team Ringtons
“I placed an order as a birthday gift in plenty of time, birthday has gone and now told only part of the order has been dispatched, looks like it’s time for Ringtons to manage deliveries in house again, rather than get other companies to make them unreliable.”
Hi Robert,
Thank you for your feedback. We're truly sorry to hear about the delays with your order, especially when it was intended as a birthday gift. We understand how disappointing this must be, and we appreciate you bringing this to our attention.
We are aware there has been a delay on our Breakfast Tea Bundle. I have of course forward your feedback onto our online team who will resolve this for you. In the meantime, thank you for your patience, we appreciate it.
Warm regards,
Team Ringtons
“Slow delivery and I had to chase twice for the order. The agreement they have with Parcel Force is to chase after 5 days. Literally my order came battered and squashed in a damages box. Emails sent to Ringtons are not responded to for 48 hours, so after 2 emails I ended up having to phone.”
Hi Rachael,
Thank you for your feedback. We're genuinely sorry to hear about the issues with your delivery and the condition in which your order arrived. We understand how frustrating this must have been and truly appreciate you bringing it to our attention.
Having reviewed your correspondence, I can confirm that your original email was received on Friday, 31st October at 17:54. As our office hours are Monday to Friday, 08:30 to 17:00, your message was responded to on Monday, 3rd November at 09:13, within our standard response timeframe.
While our policy allows up to five working once in the hands of Royal Mail, we certainly expect all parcels to arrive in good condition. To help us resolve this matter promptly, please email photographs of any damage to the contents to tea@ringtons.co.uk.
Warm regards,
Team Ringtons
Hi Tina,
Thanks so much for your patience, and I’m really sorry for the confusion around the refunds on your recent order.
I’ve looked into it and can see that we’ve already acknowledged the issue, taken full responsibility, and sent an apology. I completely understand how frustrating this must have been, and I just want to reassure you that we always do everything we can to make correct any errors made.
If there’s anything else you need or if you have any questions, please don’t hesitate to reach out, we're here to help.
Warm regards
Ringtons
“My order was not delivered to corect address an Royal Mail sent email that they had retuned parcel to yo on 06/10/25 correct address
32 TWENTYFIFTH Ave Blyth NE242 QW.
-----------------------------------------”
Hi Ann,
Thank you for bringing this to our attention. We're really sorry to hear about the issues with your delivery address and the return of your parcel. This isn't the experience we strive for, and we understand how disappointing this can be. We can see that when you placed the order, the address was incorrectly stated and the reason for the parcel not being delivered. I can see that you have spoken to our customer care team who have refunded you in full. We hope to see you shop online with us in the future and our friendly customer care team are always happy to help with that.
Thank you for your valued feedback.
Warm regards,
Team Ringtons
Hi Lorraine,
Thank you for your feedback, and I’m truly sorry to hear that your order hasn’t arrived yet. We understand how frustrating it can be to wait longer than expected, and we appreciate your patience during this time. We have raised this with our fulfilment centre and will keep you updated every step of the way.
Warm regards,
Team Ringtons
English