Hi Samantha,
Thank you so much for the wonderful 5-star review! We’re thrilled your delivery arrived on time and was packaged well. If you ever need anything, we’re here to help.😊🎄🎁
Warm regards,
Team Ringtons
“Ringtons have drastically cut back on the size, and quality of there once top quality chocolate Brazils
I was disgusted when I seen the size of the box and contents. They were amazing for years and this year they are a second rate product. Will never buy them again.”
Hi Mark,
Thanks so much for your feedback.
We’re so sorry you’re disappointed. The cost of cocoa has risen significantly, and because of this we had to rethink the product size to make sure we kept the quality, which we care deeply about, while still keeping it accessible. We chose to reduce the pack size so the chocolates remain just as you know and love them. We’ve worked hard to balance quality, value and affordability during a challenging time, and we truly appreciate your feedback and support
Warm wishes
Team Ringtons
Hi John,
👍 Music to our ears, thank you so much for leaving us a great review! 😊. If you ever need anything, we’re here to help.
Kind regards,
Team Ringtons
“I ordered two hampers for Christmas present and they were bigger than I expected them to be. I wasn't expecting the container (Hamper) to be so good.
Note to myself If buying as a present to be the other side of the country get them sent direct, it will be so much easier 😊”
Hi Colin,
Thank you so much for the wonderful 5-star review! We’re delighted the hampers exceeded your septations. If you need anything else we're happy to help.😊☕🎁
Warm regards,
Team Ringtons
Hi Phillip,
Thank you so much for the wonderful 5-star review! We’re thrilled you think the tea is the best. We’re sorry the parcel took 4 days to get to you – we’ll pass that feedback to the team to help us improve.
If you ever need anything, we’re here to help. 😊
Warm regards,
Team Ringtons
Hi Paul,
Thank you so much for the lovely 5-star review! We’re delighted you’re happy with our hampers and we're sure the recipients will love them. If you ever need anything, we’re here to help.😊🎄🎁
Kind regards,
Team Ringtons
Hi Celia,
Thank you so much for the wonderful 5-star review! We’re thrilled the gift arrived promptly and that your elderly relative is enjoying the biscuits. If you ever need anything, we’re here to help.😊🎄🎁
Warm regards,
Team Ringtons
Hi Maureen,
Thank you so much for the wonderful 5-star review! We’re thrilled the gift was very well received. If you ever need anything, we’re here to help. 😊
Warm regards,
Team Ringtons
“Biscuits were purchased for a thank you gift for someone who was a great support in time of need. They loved them and are going to reorder them for themselves. Thank you”
Hi there,
Thank you so much for the wonderful 5-star review! We’re thrilled the biscuits were a meaningful thank you gift and that they loved them. If you ever need anything, we’re here to help. 🙂
Warm regards,
Team Ringtons
Hi Caroline,
We couldn't ask for a better review! We’re thrilled you consider Ringtons the go-to for Christmas gifts and year-round treats. If you ever need any gift ideas or assistance, we’re here to help. 😊
Warm regards,
Team Ringtons
“Very pleased with the Xmas presents I have purchased. Useful, and beautifully presented. Will definitely use again. Fast deliveries too, making shopping so easy. Many thanks.”
Hi Maureen,
Thank you so much for the wonderful 5-star review! We’re thrilled you’re pleased with the Christmas presents and that everything arrived quickly. We’ll be here for you next time.😊🎄🎁
Warm regards,
Team Ringtons
Hi Neil,
Thank you so much for the fantastic 5-star review! We’re thrilled the gift idea hit the mark and that the delivery and presentation met your expectations. If you ever need anything, we’re here to help.
Warm regards,
Team Ringtons
“These are quality biscuits and cakes . The ginger snaps are fabulous and my diabetic husband loves the sugar free oat biscuits . Will certainly be ordering again !”
Hi Cathy,
Thank you so much for the wonderful 5-star review! We’re thrilled you love the ginger snaps and that the sugar-free oat biscuits are a hit for your husband. We look forward to your next order.
Warm regards,
Team Ringtons
“I love ringtones hampers for gifting but I always add an extra couple of ginger biscuits because they must be the best ginger snaps I have ever had , can't fault the quality”
Hi Colin,
Thank you so much for the wonderful 5-star review! We’re thrilled you love our hampers and that the ginger biscuits are such a hit. If you ever need anything, we’re here to help.😊🎄🎁
Warm regards,
Team Ringtons
“Smooth process from online ordering through to delivery. Bought as a gift and we know the recipient will be delighted. It goes without saying that the contents will be as delicious as ever. Great, thank you.”
Hi Amanda,
Thank you so much for the wonderful 5-star review! We’re thrilled the ordering process and delivery went smoothly and that the gift will delight the recipient. If you ever need anything, we’re here to help.😊🎄🎁
Warm regards,
Team Ringtons
“I ordered a lovely Christmas biscuit hamper as a gift but unfortunately the protective packaging was poor and the box arrived damaged. A couple of the other items were also slightly squashed but were not gifts so I wasn't too concerned. I contacted customer service, and whilst the emails were of a pleasant nature, the resolution was lacking. I had to return the damaged item to the post office (not easy with my working pattern) so they could donate the biscuits to charity, before I could receive a replacement or a refund. When I advised I needed to give the gift at the weekend, I simply received a 'sorry for the inconvenience and thank you for your understanding' response. It's basic service to have a goodwill offer in place but there doesn't appear to be one at Ringtons. Unlikely to order again in the future.”
Hi Victoria,
Thank you for taking the time to share your experience. I’m really sorry to hear the box arrived damaged and that the resolution didn't meet your expectations. I can understand why you’d be disappointed, especially when you needed a weekend gift.
As with any retail environment, we have a process in place that requires us to see photographs of the damages (thank you for sending those) and to return damages to resolve. This policy ensures fairness and consistency for all customers.
If you would like to return any items, please feel free to contact our Customer Care Team 0800 052 2440 or pop it in the post to our Freepost address which we have emailed to you previously.
Thank you for your understanding and continued support.
Kind regards,
Team Ringtons
Hi Jacqueline,
Thank you so much for the lovely 5-star review! We’re thrilled the gift is something you’ll use and that you’re happy with it. If you need anything, we’re here to help.😊🎄🎁
Kind regards,
Team Ringtons
Hi Liz,
Thank you so much for the wonderful 5-star review! We’re thrilled the gift box brought delight to the recipient and that you were happy with the service and quality. If you ever need anything, we’re here to help.😊☕🎁
Warm regards,
Team Ringtons
Hi Elizabeth,
Thank you so much for the brilliant 5-star review! We’re thrilled you loved the present and you have plenty of goodies to enjoy. If you ever need anything, we’re here to help.😊🎄🎁
Kind regards,
Team Ringtons
Hi Karen,
Thank you so much for the wonderful 5-star review! We’re delighted to hear the Christmas gifts were gorgeous and that the delivery exceeded your expectations. If you ever need anything, we’re here to help.😊🎄🎁
Kind regards,
Team Ringtons
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