“As I have come to expect.from this company.items(food) was delicious!!!!!
Delivery on time.and will order again soon.
New customers?.You will.Not be disappointed.😀😀”
“Great tasting tea, with a perfect selector biscuits. Dad loves the chocolate brazil one, Mum the triple chocolate, my husband the sultana cookies, my sons the chocolate waffles and I tried the Apple Pie Cookies, they are heavenly, not for dunking, but delicious. Just a nice crisp edge with a sweet moist apple centre, and moreish too. Thank you.”
“An excellent product, devastated by thoughtless and inadequate packaging. My large order for ginger snaps and other items was rattling around in the box when it arrived. There was no paper or bubble wrap to hold the contents securely and the biscuits were broken and reduced to dust. Whoever packed this order needs more training and better supervision. I will be very reluctant to order again.”
Hi David, thank you for sharing your experience. We’re truly sorry to hear about the issues with your order's packaging. Your feedback is crucial as we strive to improve our services, and we take concerns about packing very seriously. Our team will review this incident to ensure better care in the future. We appreciate your understanding and hope you'll consider giving us another chance. We will follow this up with an email.
Warm regards,
Team Ringtons
“I ordered two boxes of tea bags the defence one and the night one, both are delicious. The defence tea has a lovely citrus flavour which that in its self makes you feel great! The night time tea has a delicate taste from vanilla to the camomile, so soothing. Highly recommend.”
“Sent hamper for friends birthday but very disappointed that gift message is actually a piece of paper . Complained to Ringtons who said they would pass complaint on and heard no more.”
Thank you for your feedback, Alison! We’re sorry to hear that the gift message didn’t meet your expectations, and we appreciate you bringing this to our attention. We value your input and will certainly use it to enhance our customer experience. Rest assured, we have passed on your email you previously sent and have gone direct to our online team today with your feedback. Our gift messages are printed onto branded A5 quality paper with the gift message printed onto one side. We take all feedback seriously and always look for improvement where we can. Thanks again.
Warm regards,
Team Ringtons
“Bought new beakers, a lovely marching set instead of my previous oddments. Sadly 2 were broken on arrival - no trouble, one quick phone call and they were immediately replaced.
Selection of biscuits all delicious.”
Thank you for your wonderful review, Carol! We're delighted to hear that you enjoyed your cup of tea. As a fellow tea connoisseur, your feedback truly warms our hearts. We can't wait to share more of our blends with you in the future!
Warm wishes,
Team Ringtons
“I only ever drink Ringtons and will even take tea bags into a cafe or drink coffee. No way will I drink any other tea as it does not taste fresh. however I do heartily agree that the tea is very much weaker over the last couple of years. A small pot now takes four or even five as opposed to three. So it is expensive for someone on a state pension only like us.”
Thank you for your honest feedback! We’re thrilled to hear you’re a loyal Ringtons fan. We’re always striving to deliver the quality you love, and your insights are invaluable. We appreciate your support and hope to keep providing you with the freshness you cherish.
Warm wishes,
Team Ringtons
