Hi Sheila,
Thank you for the 5-star review. We’re delighted your order arrive super speedy and your loving our fruit and seeds porridge.
Kind regards,
Team Ringtons
Hi Yvette,
Thank you for the 5-star review. We’re thrilled your dad was highly delighted with his letter box hampers for both occasions.
Kind regards,
Team Ringtons
“I order for myself and my niece we love all there products
her three boys call me asking when I am going to put another order in. There love the chocolate cake and all the biscuits so yes we are fans.”
Hi Elaine,
Thank you for the 5-star review. We’re really glad you and your niece love our products and that the boys are eager for your next order.
Kind regards,
Team Ringtons
“I'm not an extravagant person but I do treat myself to Ringtons Gold tea. Once I had tasted it no other tea would do. I like it quite strong with just a little milk.”
Hi Joanne,
Thank you for the 5-star review. We’re really glad your father enjoyed it and that the delivery was hassle-free.
Kind regards,
Team Ringtons
“Very easy to order & prompt delivery of our favourite ginger biscuits. Ordered 4 packets unfortunately on opening the first about half of them are broken”
Hi Jan,
Thanks so much for your review. Sorry to hear that the biscuits arrived broken. If you’d like us to help with this, please contact us with your order details and any photos so we can assist. We look forward to hearing from you tea@ringtons.co.uk
Warm regards,
Team Ringtons
Hi there,
Thank you for the 5-star review. We’re really glad you enjoyed both Breakfast and Valley View tea and appreciate the recommendation!
Warm regards,
Team Ringtons
“My order was sent to my son in Kent for Fathers Day. My son is coming up 39 and from being a little boy has loved the sultana cookies. He said the apple crumble a d brazil nut ones are also delicious. No doubt a regular order is on the horizon. Well done Ringtons”
Hi Barbara,
Thank you for the wonderful 5-star review. We’re so glad your son enjoyed the Sultana Cookies, and that the Apple Crumble and Brazil Nut Biscuits were a hit. We appreciate your kind words and look forward to seeing you again.
Warm regards,
Team Ringtons
“Bought decaf tea and ground coffee, biscuits for cheese, lemon and white chocolate cookies.
Both the tea and coffee were weak even when over brewed. Disappointing because they were the best. No longer the case. Biscuits all very good but very small in weight and stature for the price paid. Same old con as chocolate bars. Same price heavily reduced in volume. Not bothering in future.”
Hi Rob,
Thank you for getting in touch and sharing your feedback.
We’re sorry to hear that you were disappointed with your recent purchase, particularly the decaf tea and ground coffee, as well as the portion sizes of the biscuits. This is certainly not the experience we want for our customers.
We have replied to you in a separate email to address your concerns in more detail and to assist further.
We really do appreciate you taking the time to share your experience, as it helps us to improve.
Kind regards,
Team Ringtons
“I order fruit jellies for my elderly mum and have them sent direct to her care home.
Ordering is easy and the orders are despatched quickly. The items arrive packed carefully in a box with delivery being quite quick. Thank you!”
Hi Debbs,
Thanks for the lovely 5-star review. We’re really glad ordering is easy, despatch is quick, and the fruit jellies arrive packed carefully to your mum at the care home. We appreciate your kind words.
Warm regards,
Team Ringtons
Hi Sylvia,
Thanks for the lovely 5-star review. We’re really glad to hear the transaction felt seamless from order to delivery, and that you’re happy with the hot chocolate sachets.
Warm regards,
Team Ringtons
Hi Ian,
Thanks for the 5-star review. We’re glad to hear your first Ringtons order with the biscuit selection was such a huge success. We look forward to sending you more goodies soon.
Warm regards,
Team Ringtons
Hi Alice,
Thanks for the 5-star review. We’re really glad the parcel arrived on time and in good condition and that you’re pleased.
Warm regards,
Team Ringtons
Hi Martin,
Thanks for the 5-star review. We’re really glad you enjoyed the tea and biscuits, and that ordering was easy with quick delivery.
Warm regards,
Team Ringtons
“We love Ringtons! Their decaf tea is a go to in our house. All of their products are lovely though. I had a small problem with recent order and it was sorted out very quickly, no hassle at all”
Hi Bev,
Thanks for the fantastic 5-star review. We’re really glad to hear our decaf tea is a go-to and that any recent hiccup was sorted quickly and without hassle.
Warm regards,
Team Ringtons
“OUTSTANDING - Customer Service second to none. I received someone else's order by mistake but this was soon sorted and my correct order arrived with a couple of days and we had the pleasure of enjoying some of the "mistake" as did a few of our friends courtesy of Ringtons and I very much hope that with the recommendation they too will buy Ringtons. Superb as is the Tea!! Xx”
Hi Carol,
Thanks for the lovely 5-star review. We’re really glad our team could sort the mix-up quickly and that you’re enjoying the tea.
Warm regards,
Team Ringtons
“Excellent service from start to finish , the website is easy to navigate and the hamper was delievered within a couple of days . The packaging of the hamper was excellent and do good i don’t need to wrap it .
I would highly recommend and will certainly use the shop again .
Thank you 10/10”
Hi Clair,
Thank you for the wonderful 5-star review. We’re really glad you found the website easy to navigate, the hamper well packaged, and that it arrived quickly. We appreciate your recommendation and that you’ll use the shop again.
Kind regards,
Team Ringtons
“A
My mum always had Ringtons and I carried on tradition I am now 89. And have encouraged my family to buy as well, they only get Ringtons at my house, best ever,carry on tradition, Audrey Winkworth, longwick, bucks”
Hi Audrey,
Thank you for sharing this lovely note. We're honored to be part of your family tradition and that Ringtons has been part of your life for so long. We appreciate your kind words and your family's loyalty.
Warm regards,
Team Ringtons
“I had bought the chocolate brazils from a ringtons van that was in the area and although the box is small I was very impressed as they were as close as you can get to the famous paynes Brazil's of yesteryear in taste. Some people have said the ringtons ones are expensive for the size of the box but hopefully when cocoa prices fall then maybe we will get a bigger box.
On the strength of the Brazil's 9/10 I decided to send for a mail order and as well as the excellent Brazil's I got the chocolate Turkish delight also very good 9/10 , the chocolate reward biscuits which for me wasn't a winner I ordered 2 boxes and the 1st box seemed to taste stale and I did wonder if the fact they didn't have gluten had anything to do with the taste as they looked ok so I tried the 2nd box and the taste wasn't a lot different disappointing and I would rate them 5/6 out of 10. I also got the gold chocolate wafers which are chunky and very nice with a brew 8/10.
And finally I bought the decaf tea bags which are very nice 9/10 and finally the seville marmalade which I have not tried yet but I'm sure will be nice.
The main reason I've knocked off the odd point is because the quantity of product verse the price is an issue your buying a product more as a change of taste and something different rather than something I would order on a regular basis because with supermarket offers because of their size of buying power you can get a better product cheaper such as a Mcvites signature collection biscuit currently £1.25 on offer and they are a definite 10/10.
So I would say in closing ringtons is worth a go and the chocolate Brazils I will purchase again as there are none better out there , and probably an area to go into the old favourites of yesteryear as a lot of the sweets and treats have either gone down a route of changing recipes using cheaper chocolate or dropping lines altogether and this could be an area ringtons could exploit as it is worth paying for a product that's far better or that you can no longer get anywhere else such as a variety of liqueur chocolate that used to be available in bottles which didn't have the thick sugar coating inside which you could get up until I think the 1980s and they may have been dutch and available in the UK they were delicious.”
Hi Michael,
Thank you for taking the time to share such a detailed and thoughtful review. We’re glad the Brazil chocolates impressed you and that the Turkish delight and the gold wafers hit the mark. It’s a shame the gluten free chocolate reward biscuits weren’t to your taste. We appreciate your feedback on value versus size, and your note about preferences for “old favourites” gives us something to consider.
Warm regards,
Team Ringtons
English
