Hi Annie,
So we can look into this for you further, can I ask that you provide us with a the product information you feel isn't as good as it used to be.
We look forward to your reply.
Kind regards,
Team Ringtons
Hi Alison,
Thank you for your kind words. We’re glad you found the website user friendly and that you liked our products and super speedy service.
Kind regards,
Team Ringtons
Hi Andrew,
Thank you for your kind words. We’re glad you found the website easy to use and that the delivery was prompt. We appreciate your kind words and the ⭐⭐⭐⭐⭐
Kind regards,
Team Ringtons
Hi Colin,
Thank you so much for getting in touch with Ringtons.
I’m really sorry to hear your order didn’t arrive in perfect condition, that’s certainly not the experience we want for you.
When you get a moment, would you mind emailing tea@ringtons.co.uk and send us a few photos of the damaged items? That’ll help us look into what’s gone wrong and figure out whether it’s a packing issue with the dispatch centre or if our courier has been a bit heavy-handed with your parcel.
Once we’ve received them, we’ll make sure to get this sorted for you as quickly as possible.
Thanks again for your patience, and if there’s anything else we can help with in the meantime, just give us a shout, we’re always happy to help.
Team Ringtons
Hi Carl,
Thank you for your kind words. We’re glad you experienced very good service. Thanks so much for the great feedback! 😊
Kind regards,
Team Ringtons
Hi Neal,
Thank you for your kind words. We’re glad you enjoyed everything especially the biscuits! We appreciate your kind words and the ⭐⭐⭐⭐⭐
Kind regards,
Team Ringtons
Hi Mary,
Thank you for your kind words. We’re glad you enjoyed the biscuits, and that ordering was easy and delivery quick.
Kind regards,
Team Ringtons
Hi Roger,
Thank you for your kind words. We’re glad you’re happy with the quality, value and next-day delivery.
Thanks for the 5 stars! We appreciate it! 😊
Kind regards,
Team Ringtons
“Very quick delivery within just over 24hrs for my sisters 85th birthday 🥳 Biscuit Hamper- was greatly received. Absolutely lovely flavours.
Been a customer for over 40 years. My other sister has Ringtons home delivery service every 2 weeks and has had done for well over 40 years too and I usually order through her.
We love the Christmas leaflets coming out every year and other special celebration days.
The quality is absolutely wonderful and all the flavours are lovely - and after over 40 years of buying from Ringtons I have to say your Sultana Cookies I my favourite 👍”
Hi Wendy,
Thank you so much for your wonderful 5-star review and for your incredible loyalty over the past 40 years, it really does mean the world to us. We’re delighted to hear the Biscuit Hamper arrived so quickly and was enjoyed for such a special 85th birthday celebration. It’s lovely to know your family have been part of Ringtons for so many years, and we’re so pleased you still enjoy our seasonal newsletter and limited edition treats. We’ll be sure to pass on your kind words about the quality and flavours and especially the Sultana Cookies! Thank you again for your continued support.
Kind regards,
Team Ringtons
“I had ordered cakes and biscuits as gifts and all my friends loved them! The cakes were so moist! Everything was delivered promptly and efficiently and in excellent condition.”
Hi Louise,
Thank you for sharing your lovely feedback. We’re delighted to hear the cakes and biscuits were enjoyed by your friends and that delivery was prompt and in perfect condition.
Kind regards,
Team Ringtons
“Hello wanted to send thank you gift of biscuits to macmillan local unit Christchurch Dorset who cared for my brother recently.
Found process easy to negotiate with plenty of choice. Thanks for that.”
Hi Susan,
Thank you for your kind words. We’re glad you found the process easy and that there was plenty of choice. What wonderful feedback, we appreciate your kind words! Thanks for sharing. 😊
Kind regards,
Team Ringtons
“Great fast delivery
Love the tea ,also the lemon & ginger tea, ginger biscuits, and the lemon cake & Tea cake delicious!!
Will be ordering again soon 😀
Is the ginger cake still available please ?”
Hi Christine,
Great to hear you enjoyed our teas and goodies! Although our Ginger Cake was brought out earlier in the year, it has now sold out! It's always a firm favourite with our customers so I'm sure it will make an appearance again!
Kind regards,
Team Ringtons
“Those chocolate chip cookies are the best I have ever tasted as are the ginger snaps and shortbread BUT they are to moreish and don't last long enough as we just keep eating them! 10/10 for taste and freshness. Loved your mugs so much that I now have six of them.”
Hi Elaine,
Thanks for the lovely 5-star review. We’re delighted to know you enjoyed our goodies! We hope you enjoy using the mugs, we may be biased but do agree, they are beautiful!
Kind regards,
Team Ringtons
“This product was bought as a Father's day present as it had lots of the thing my 78 year old dad likes inside. It was easy to source on the website, easy to buy and was delivered on time. I was very pleased with the service and my Dad loved the surprise. I will be look again on the site when I'm wanting to find nice presents for my friends and family.”
Hi Tracy,
Thank you for sharing your lovely feedback. We’re thrilled the gift was easy to source, delivered on time, and that your dad loved the surprise. Thanks for sharing!
Kind regards,
Team Ringtons
“Used Ringtons for years, door to door and online
Door to door service is amazing but my delivery this time was a little disappointing as some the biscuits were badly broken”
Hi Celia,
Thanks for the review. We’re glad our doorstep service has served you well, and we’re sorry to hear some biscuits arrived broken this time. If you contact our customer care team, we will let your salesperson know 😊
Kind regards,
Team Ringtons
Hi Deborah,
Thank you for the 5-star review. We’re glad you enjoyed the biscuits and that delivery and communication were quick.
Kind regards,
Team Ringtons
English
