“Rington's biscuits and tea are brilliant. Unfortunately the packaging for delivery is not so great. I received a box that looked as though it had been kicked about. All the packets inside were rattling round with only one piece of scrunched up brown paper to protect them. I'll think twice about obtaining biscuits on line in future.”
Hi there,
Thank you for taking the time to share your experience. I’m really sorry to hear the delivery packaging arrived in a poor state and the contents rattled around.
We want your biscuits and tea to arrive in perfect condition and if this is ever not the case please contact our customer care team on 0800 052 2440 and we'll happily resolve any issues for you
Kind regards,
Team Ringtons
Hi Jackie, we've sent you an email in connection with this, advising that after checking CCTV footage from our fulfilment centre, we can confirm the Mother's Day card was included inside the parcel at the time it was packed and sealed.
Saying that, we have also received feedback that the envelope has blended in with the cardboard packaging, or hidden under the cardboard flap at the bottom of the box, making it easy to miss upon opening.
We're very sorry this has detracted from what should have been a perfect Mother's Day surprise, and I do appreciate you bringing this to our attention.
Hi Valerie,
Thank you for sharing your experience, and I’m glad you’re happy with the products. I’m sorry to hear your doorstep salesperson had sold out by the time they got to you. To make sure this doesn't happen again if you give our customer care team a call on 0800 052 2440 they will pop it on as a pre-order for your salesperson to bring.
Thank you again for your feedback.
Kind regards,
Team Ringtons
Hi there,
Thank you for your feedback. We’re glad you’re happy with the product and despatch, but we’re sorry to hear the courier let you down. If you'd like us to look into this further please get in touch with our customer care team on 0800 052 2440.
Kind regards,
Team Ringtons
Hi Deborah,
Fantastic to hear you’re enjoying our tea and trying the Classic Blend coffee for the first time, glad it’s hitting the mark!
If there’s anything you’d like to share about the coffee experience or you need any recommendations to pair with your favourite tea, we’re here to help.
Kind regards,
Team Ringtons
Hi Janet,
Thank you so much for getting in touch with us. The best before dates are shown on our website when purchasing our goods. We believe it’s very important for our customers to know these dates in advance of placing an order. If you would like to discuss returning the Birthday Gift Box and arranging a replacement to be sent please call our customer care team on 0800 052 2440, they will be happy to arrange this for you.
Kind regards,
Team Ringtons
“I have had Ringtons products for over 5 years and always a home delivery however I went on line and found items I wanted so had them posted to my home.”
Hi there,
Thank you for sharing your update, and for trusting Ringtons for so many years. we’re glad you found items online that you wanted and had them posted to your home. If there’s anything we can do to make online ordering even easier or if you’d like any help with future orders, please let us know.
Kind regards,
Team Ringtons
Thank you for your review, Kathleen!
If you have any queries you can contact our Customer Care Team on 0800 052 2440 or email us at tea@ringtons.co.uk and we'll be happy to help. ☺️
Kind regards,
Team Ringtons
Thank you for your wonderful review, Lorraine. We’re delighted to hear you love the Chocoholic Hamper. We appreciate your support!
Kind regards,
Team Ringtons
Thank you for your review. We’re glad your items arrived on time, but we’re sorry to hear some of the biscuits were damaged. I will make sure your comments are passed along to continue improving our packaging to prevent this happening in the future. If you have any questions please don't hesitate to contact our Customer Care Team on 0800 052 2440 or email us at tea@ringtons.co.uk.
Kind regards,
Team Ringtons
“Love all the products! Especially the rich butter toffees - they’re the best! Only issue was the packaging - putting the coffee jars on top of the chocolate mallows meant they were unfortunately very squashed!”
Thank you for your wonderful review, Clare. We’re delighted you love the Rich Butter Toffees. We’re sorry the packaging caused the Chocolate Mallows to be squashed; we’ll make sure to pass this on to our packaging team to improve and prevent this from happening in the future.
Kind regards,
Team Ringtons
“Biscuits amazing, coffee bags were amazing. Porridge oats were an eye opener really tasty. Only neg. oats not sealed properly and had leaked out in box. Overall great value, individually wrapped biscuits 👌”
Thank you for your review, Derek. We’re glad you enjoyed the biscuits, coffee bags, and porridge. Sorry to hear the porridge wasn't sealed properly that's definitely not the experience we want for you.
I’m really sorry to hear your order didn’t arrive in perfect condition, that’s certainly not the experience we want for you.
When you get a moment, would you mind contacting our Customer Care Team tea@ringtons.co.uk and send us a few photos of the damaged items? That’ll help us look into what’s gone wrong and figure out whether it’s a packing issue.
Once we’ve received them, we’ll make sure to get this sorted for you as quickly as possible.
Thanks again for your patience, and if there’s anything else we can help with in the meantime, just give us a shout, we’re always happy to help.
Kind regards,
Team Ringtons
“When ever I’ve seen the ringtone van I’ve chased it round my village until I’ve been able to catch the driver and have always been happy with my purchases but my first online order was very disappointing even though it was well packed a lot of the biscuits were broken”
Thank you for your review, Karen.
I’m really sorry to hear your order didn’t arrive in perfect condition, that’s certainly not the experience we want for you.
When you get a moment, would you mind contacting our Customer Care Team: tea@ringtons.co.uk and send us a few photos of the damaged items? That’ll help us look into what’s gone wrong and figure out what's gone wrong.
Once we’ve received them, we’ll make sure to get this sorted for you as quickly as possible.
Thanks again for your patience, and if there’s anything else we can help with in the meantime, just give us a shout, we’re always happy to help.
Kind regards,
Team Ringtons
Thanks for the feedback, Mark. Glad to hear the cake and biscuits are going down well. We hope the tea proves just as tasty once you get to try it. If you need any brewing tips, we’re here to help.
Kind regards,
Team Ringtons
“Small issue with our last order
Only half our order was delivered but must say. The missing half of our was replaced quickly + without any fuss glad today put our minds at rest as a lot of elderly folk loose reliability eas ily when using the web”
Thank you for your review, Derek. We’re glad the missing half was replaced quickly and that it helped put your mind at rest. We’ll pass your kind words to the team.
If there’s anything else we can help with, please let us know.
Kind regards,
Team Ringtons
“I was fed up of poor value ‘dust’ masquerading as tea! So, after a little research a decided to explore two of the teas of drink most frequently, breakfast decaf tea, and green tea.
What a difference in taste for both! My tea enjoyment has been raised to another level.”
“Product excellent, which is why I buy it, but about 1/3 of the biscuits in each of the 2 packets1 have opened to date are broken. Perhaps FRAGILE tape, or better carrier, or both might help. Regards, Neil D.”
Thank you for your feedback, Neil. We’re glad you’re happy with the product, but sorry to hear about the broken biscuits. We’ll pass this to the relevant team to prevent this from happening again.
We appreciate your support and hope to get it right next time.
Kind regards,
Team Ringtons
Thank you for your wonderful feedback, Susie. We’re really glad you’ve enjoyed the biscuits over the years, and we’re sorry the delivery took longer due to the postal service. We will certainly pass that feedback on. We appreciate your continued support!
Warm wishes
Team Ringtons
“The tea is excellent, we've been so disappointed with all other brands, but are delighted with Ringtons tea bags - cheaper than Yorkshire Gold too!! Tried two types of biscuits which were delicious but the lemon ones were badly broken (it didn't stop me eating them though).”
Thank you for your wonderful feedback! We’re delighted to hear you’re enjoying our teas and that the biscuits were delicious. We appreciate your support and kind words, any issues going forward with broken biscuits etc, please let us know straight away, we are pleased you still enjoyed them 😊
Kind regards,
Team Ringtons
English