Hi Graham,
Thanks for letting us know you ordered Ringtons to have something to eat while watching TV. If you have any questions, just give us a shout.
Kind regards,
Team Ringtons
“All Ringtons teas make a lovely brew.
The packaging seemed a bit over-much. Lots of card board and thick paper bagging over each part of the order. Probably more efficient to do that - modularising the process.”
“Lovely biscuits and birthday box was a good selection. Unfortunately the chocolate biscuits had melted during delivery due to the excessive hot weather”
Hi Pam,
Sorry to hear the chocolate biscuits melted in transit. We’re glad you loved the selection overall, though.
If you’d like any help with this, please let us know.
Kind regards,
Team Ringtons
“Excellent product, excellent firm, have been buying my tea from Ringtons for years. I recently purchased three storage jars, lovely flower shapes on glass. Just the right size for my kitchen.”
Hi Dennis,
Wonderful to hear you’ve kept enjoying our tea for years and that the glass storage jars are a good fit in your kitchen. Thanks for sharing your lovely feedback.
Kind regards,
Team Ringtons
Hi there,
Thanks for letting us know your sweets arrived quickly and were well packaged. We’re glad you’re happy with the delivery.
Kind regards,
Team Ringtons
“Excellent service only thing was when I got my biscuits delivered ( ginger snaps ) about 5 was broken up I no I'm going to eat them but cannot stand broken biscuits . Don't think il order them again it's not ringtons fault its from shipping”
Hi Deborah,
Sorry to hear some of the ginger snaps arrived broken. We understand that’s frustrating. If you’d like to discuss a resolution, please contact our team on 0800 052 2440
Kind regards,
Team Ringtons
“It was very easy to order on the website and my parcel came very quickly. I haven't tried everything yet but the white chocolate and lemon cookies were lovely and my son devoured the honey and chilly nuts .”
Hi there,
Delighted to hear the order was easy and that your parcel arrived quickly. It’s great that you enjoyed the white chocolate and lemon cookies, and that your son loved the honey and chilly nuts.
Kind regards,
Team Ringtons
“So far I’ve only tried the Rhubarb Crumble Cookies so far and like the crumbly texture. Looking forward to trying the rest of my goodies! Would be good to see less use of palm oil.”
Hi there,
Thanks for trying the Rhubarb Crumble Cookies and glad you like the crumbly texture. We’re pleased you’re looking forward to the rest of your goodies. Noted re palm oil.
Kind regards,
Team Ringtons
Hi Emma,
Great to hear your products arrived quickly and that the Apple pie cookies were delicious. I'm sure the recipients will enjoy their gift.
Kind regards,
Team Ringtons
“Always loved and purchased Ringtons tea my grandmother before me when she lived near Algernon Road I was a child then I now live in the Midlands and still buy Ringtons tea only Decaffeinated now its the best around I love your biscuits I think ive tasted every packet they are so tasty.....but im afraid your cakes have been unsuccessful with us finding the lemon cake both dry and tasteless and the tea cake much the same very dry....but never mind we had what was left with custard.....”
Hi Elaine,
Thank you for sharing your memories and for sticking with Ringtons tea. We’re glad you enjoy the tea and biscuits, and we’re sorry to hear the lemon cake and tea cake weren’t to your taste, we'll pass your comments on to our product development team.
Kind regards,
Team Ringtons
“I love ringtons,easy to order and very pleasant staff, I only drink coffee and if I need to get tea it has to be decaf my only criticism is that the hampers they do don't do decaf tea and not much coffee one's and I wish they did more dark chocolate stuff x”
Hi Sharon,
Thank you for your kind words about how easy the order was and our staff. We’ve noted your feedback about decaf tea in hampers and more dark chocolate options.
Kind regards,
Team Ringtons
“Used Ringtons for years, door to door and online
Door to door service is amazing but my delivery this time was a little disappointing as some the biscuits were badly broken”
Hi Celia,
Thanks for the review. We’re glad our doorstep service has served you well, and we’re sorry to hear some biscuits arrived broken this time. If you contact our customer care team, we will let your salesperson know 😊
Kind regards,
Team Ringtons
“4 star only due to letterbox delivery. Apparently the post office puts the Ringtons box in a box!! this isn't what should happen. It was then delivered in the garden behind the bin!”
Hi Margaret,
Thank you so much for getting in touch, and I want to start by offering my deepest and sincerest apologies for the disappointment and frustration this has caused you.
I can see that we have already been in contact with you regarding this. Please be assured that we’ll be raising this with our fulfilment centre to understand why it was placed inside a larger box. Our letterbox gifts are specifically designed to fit standard UK letterboxes, so this packing method was not acceptable, and we’ll make sure it’s investigated.
Kind regards,
Team Ringtons
Hi there,
Thank you for the 5-star review. We’re really glad you enjoyed both Breakfast and Valley View tea and appreciate the recommendation!
Warm regards,
Team Ringtons
“I had bought the chocolate brazils from a ringtons van that was in the area and although the box is small I was very impressed as they were as close as you can get to the famous paynes Brazil's of yesteryear in taste. Some people have said the ringtons ones are expensive for the size of the box but hopefully when cocoa prices fall then maybe we will get a bigger box.
On the strength of the Brazil's 9/10 I decided to send for a mail order and as well as the excellent Brazil's I got the chocolate Turkish delight also very good 9/10 , the chocolate reward biscuits which for me wasn't a winner I ordered 2 boxes and the 1st box seemed to taste stale and I did wonder if the fact they didn't have gluten had anything to do with the taste as they looked ok so I tried the 2nd box and the taste wasn't a lot different disappointing and I would rate them 5/6 out of 10. I also got the gold chocolate wafers which are chunky and very nice with a brew 8/10.
And finally I bought the decaf tea bags which are very nice 9/10 and finally the seville marmalade which I have not tried yet but I'm sure will be nice.
The main reason I've knocked off the odd point is because the quantity of product verse the price is an issue your buying a product more as a change of taste and something different rather than something I would order on a regular basis because with supermarket offers because of their size of buying power you can get a better product cheaper such as a Mcvites signature collection biscuit currently £1.25 on offer and they are a definite 10/10.
So I would say in closing ringtons is worth a go and the chocolate Brazils I will purchase again as there are none better out there , and probably an area to go into the old favourites of yesteryear as a lot of the sweets and treats have either gone down a route of changing recipes using cheaper chocolate or dropping lines altogether and this could be an area ringtons could exploit as it is worth paying for a product that's far better or that you can no longer get anywhere else such as a variety of liqueur chocolate that used to be available in bottles which didn't have the thick sugar coating inside which you could get up until I think the 1980s and they may have been dutch and available in the UK they were delicious.”
Hi Michael,
Thank you for taking the time to share such a detailed and thoughtful review. We’re glad the Brazil chocolates impressed you and that the Turkish delight and the gold wafers hit the mark. It’s a shame the gluten free chocolate reward biscuits weren’t to your taste. We appreciate your feedback on value versus size, and your note about preferences for “old favourites” gives us something to consider.
Warm regards,
Team Ringtons
Hi Richard,
Thanks for your feedback. We’re glad the ordering was easy and the delivery quick, and that the recipient enjoyed the package. We appreciate your feedback about our gift cards, we have notified our online department.
Warm regards,
Team Ringtons
“Recently ordered online as some items not available for doorstep delivery. I’ve never had a product I don’t like but I do wish you’d stop introducing non seasonal items for such short periods . Bring back the chocolate orange biscuits and maybe some rewards for loyal customers”
Hi there,
Thanks for your 4 star review, we appreciate it!
The reason we don’t offer these permanently is simply due to limited space on our delivery vans. To make sure we can carry enough of our core everyday range for all customers, we have to be selective about what we can stock all year.
Seasonal and speciality treats are brought in at certain times so they don’t take space away from the products most customers rely on regularly.
The challenge with limited edition products is that, by their nature, they are produced in a fixed quantity. Once they have sold through, we often can’t simply order more. When forecasting demand, especially for new products with no sales history, we rely on the best information available at the time, including input from managers across the business.
The last couple of years or so we have deliberately moved towards offering fewer additional lines but in greater volume, which has helped improve availability overall. However, there will always be occasions where a product exceeds expectations and sells out earlier than planned, just as there are occasions where demand is lower than forecast.
We are constantly reviewing our processes and learning from every promotion to improve future forecasts. While running out of a popular product is frustrating, it is often a sign that we’ve launched something customers genuinely love, and that’s something we want to continue building on.
That said, we really appreciate you letting us know you’d like to see these items more often, and I’ll make sure your feedback is passed on to our product and planning teams.
Thanks again
Team Ringtons
Kind regards,
Team Ringtons
