“Product excellent, which is why I buy it, but about 1/3 of the biscuits in each of the 2 packets1 have opened to date are broken. Perhaps FRAGILE tape, or better carrier, or both might help. Regards, Neil D.”
Thank you for your feedback, Neil. We’re glad you’re happy with the product, but sorry to hear about the broken biscuits. We’ll pass this to the relevant team to prevent this from happening again.
We appreciate your support and hope to get it right next time.
Kind regards,
Team Ringtons
Thank you for your wonderful feedback, Susie. We’re really glad you’ve enjoyed the biscuits over the years, and we’re sorry the delivery took longer due to the postal service. We will certainly pass that feedback on. We appreciate your continued support!
Warm wishes
Team Ringtons
“The tea is excellent, we've been so disappointed with all other brands, but are delighted with Ringtons tea bags - cheaper than Yorkshire Gold too!! Tried two types of biscuits which were delicious but the lemon ones were badly broken (it didn't stop me eating them though).”
Thank you for your wonderful feedback! We’re delighted to hear you’re enjoying our teas and that the biscuits were delicious. We appreciate your support and kind words, any issues going forward with broken biscuits etc, please let us know straight away, we are pleased you still enjoyed them 😊
Kind regards,
Team Ringtons
Thank you so much for your wonderful feedback. We're glad to hear everything was easy and that you’re happy with the items. We look forward to seeing you again soon.
Kind regards,
Team Ringtons
“The order was delivered fine and most products where of the quality I expected.
However the Earl Grey teabags where not of the taste quality I expected.
We have had you Earl Grey teabags at a number of cages and been happy with their taste.
Before placing my order I checked on the WEB to check that your domestic teabags where the same blend as the commercial individual rapped ones , the WEB equity states that both types are to the same blend.
Unfortunately I was disappointed when trying the teabags I received as the flavour was not of the same standard as the commercial individual wrapped ones.
I have since tried some Ringtones Earl Grey tea bag he ordered before Christmas , once again the taste was inferior to the commercial ones.
I will not be ordering these again.”
Thank you for sharing your experience, Bill. We’re sorry the Earl Grey teabags didn’t meet the same taste as the tag & envelope selection.
We can confirm that these are actually different blends and the reason they don't taste the same. The Fairtrade Earl Grey Tag & Envelope tea bags are a China tea so much stronger than the tea bags which are a Kenyan tea and a different bergamot flavour.
I do hope that clears up any confusion around flavours.
Kind regards,
Team Ringtons
Thank you for your lovely review, Louise! We’re glad you enjoyed most of the treats, and we’re sorry the tea didn’t hit the mark. If you’d like, we can suggest tea options you might enjoy next time. We’ll be here for your next tasty moment whenever you’re ready. 😊
Kind regards,
Team Ringtons
“Bought some gifts for a friend i bought the tea caddy but had no tea in :)) was probably my fault and not read correctly!
Apple pie biscuits were lovely! Will purchase again :)”
Hi Clare,
Thank you for your lovely review! We’re glad you enjoyed the Apple Pie biscuits, our Traditional Tea Caddy is being sold without the tea at the moment 😊 We’ll be here for your next tasty moment whenever you’re ready.
Kind regards,
Team Ringtons
Hi Irene,
Thank you for sharing your feedback. We’re glad to hear you had a good service and that you’ll likely use us again.
Kind regards,
Team Ringtons
Hi Rebekah,
Thank you for your lovely review. We're glad you love the items, great prices, and feel the traditional touch stands out.
Kind regards,
Team Ringtons
“Product was good, delivery good. Was asked if I wanted a card in with it as it was a gift, answered yes n said what message I wanted.. order accepted n confirmed only to find cards arnt included. So it took my friends some inconvenience to find out who had sent the gift. Tho cost of card was refunded it spoilt the gift somewhat.”
Hi Enid,
Thank you so much for getting in touch and for your feedback. we're glad to hear you enjoyed the products.
We’re sorry to hear that the gift message was missing from your order. We completely understand how frustrating it must have been, especially since the recipient had to make calls just to find out who the gift was from. That’s not the experience we want anyone to have.
The issue occurred due to a machine malfunction that we were unfortunately not aware of at the time your order was processed. This meant that, although you were asked for your message during ordering, it wasn’t printed and included as intended. I completely appreciate how disappointing this must have been and how it affected the surprise you wanted to create.
Warm regards,
Team Ringtons
Hi Janet,
Thank you for your kind words—we’re glad you like the concept and products on offer. If there’s anything else you’d like to share or if we can help you with anything, please just let us know.
Kind regards,
Team Ringtons
“Always luxurious biscuits! Bought hampers as gifts for family at Christmas and all said how lovely the biscuits hampers were! Lots of choice in hampers for all occasions”
Hi Phoebe,
Thank you so much for your lovely review. We’re delighted to hear you enjoyed the biscuits and that the hampers were well received as gifts this Christmas.
Wishing you wonderful celebrations ahead!
Kind regards,
Team Ringtons
Thank you for your feedback. We’re glad the ordering process and delivery went smoothly, but I’m sorry you didn't receive a notification when our product came back in stock. We’ll make sure to feed this back to our Online department to ensure this doesn't happen again in the future.
Kind regards,
Team Ringtons
Hi Becky,
Thank you for taking the time to leave us feedback. We’re pleased to hear you’re happy with the presentation and the quality of the products.
Kind regards,
Team Ringtons
Hi Jill,
Thank you for sharing your kind words about the biscuits and goodies, and I’m glad they were delicious overall. I’m sorry to hear that most of the milk chocolate mallows arrived squashed. That isn’t what we want for you.
If you ever have any issues with the products please let us know, so we can resolve this for you. You can contact us on 0800 052 2440 or tea@ringtons.co.uk. ☺️
Warm regards,
Team Ringtons
“Most products as always of a very high standard but the Oat biscuits were undercooked and stodgy which is very disappointing as they are a favourite of ours. All packets were inedible and had to be thrown away.”
Hi Jan,
Thank you for taking the time to provide your feedback. I’m really sorry to hear you didn't enjoy the Oat Crunch Biscuits.
In the future, if you ever have any issues with our products please let us know straight away, so we can rectify this for you. You can reach us at 0800 052 2440 or tea@ringtons.co.uk.
Kind regards,
Team Ringtons
“Beautifully gift boxed hamper sent to my elderly mother in law, Ringtons products are second to none, the only problem was the gift card I ordered to go in the gift was missing, luckily she guessed it was from me and rang me. I have sent an e-mail but not heard back as yet. This is my reason for 4⭐️ instead if 5.”
Hi,
We’re sorry to hear that the gift message was missing from your order. We completely understand how frustrating it must have been, and that’s not the experience we want anyone to have.
We’ve passed this on to our fulfilment centre so they can investigate what went wrong and make sure it doesn’t happen again.
I can see from your notes that we have been in contact to resolve this.
Thanks so much for your understanding and support.
Warm regards,
Team Ringtons
English