“Very pleased with service as always. Best tasting tea ever! Slightly disappointed with the amount of packing paper and size of box. Such a waste. No such problems with the actual products, always great.”
Hi Diane,
Thank you for the lovely review! We’re thrilled you’re enjoying the tea and our service. We’ve noted your feedback about the packaging and will pass it on to the team.
If there’s anything else we can help with, just let us know.😊
Kind regards,
Team Ringtons
Hi Jane,
Thank you for the lovely review! We’re delighted you’re happy with the presentation of the gifts. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Carolyn,
Thanks for the review! It’s great to hear you’ve picked them up for Xmas. If you need anything else or have feedback once you’ve tried the hot chocolate, sweets, or tea, we’re here.
Warm regards,
Team Ringtons
“Quick order fulfilment as usual; products ordered as expected. But I was surprised to discover there was no ready made Christmas Cake in the catalogue.”
Hi Eric,
Thank you for the review! We’re glad the order was fulfilled quickly and everything met your expectations. We do have an iced sultana and cherry fruit cake https://www.ringtons.co.uk/products/sultana-cherry-fruit-cake if that would take your fancy 😊
😊
Warm regards,
Team Ringtons
Hi Christine,
Thanks for your review and for loving Ringtons. We’re sorry one pack arrived opened and inedible. Please get in touch with our customer care team on 0800 052 2440 so we can resolve this for you.😊
Warm regards,
Team Ringtons
Hi Claire,
Thank you for your lovely review! We’re glad you enjoyed your goodies. We’ve noted your suggestion about more gluten-free items and will pass it along to the team.
Kind regards,
Team Ringtons
Hi Margaret,
Thank you for taking the time to share your experience with us. We’re so glad to hear that you love Ringtons! However, we sincerely apologise for the condition of your box in which your order arrived. Your feedback is important to us, but good to know no items were damaged.
We truly appreciate your support and understanding.
Warm regards,
Team Ringtons
“Pleased with the quickness of delivery but i must say i am very disappointed in the size of the boxes of the brazil nuts , they used to be so much bigger”
Hi Suzanne,
We are so pleased that your order arrived quickly for you. We’re so sorry you’re disappointed in the size of the boxes this year. The cost of cocoa has risen significantly, and because of this we had to rethink the product size to make sure we kept the quality, which we care deeply about, while still keeping it accessible. We chose to reduce the pack size so the chocolates remain just as you know and love them. We’ve worked hard to balance quality, value and affordability during a challenging time, and we truly appreciate your feedback and support.
Warm wishes.
Team Ringtons
Hi Jonathan,
Thank you for your kind review! We're thrilled to hear that you're happy with our products and service so far. Your satisfaction means a lot to us, and we look forward to delighting you even more in the future!
Warm regards,
Team Ringtons
“I have a visit from Ringtons every 2 weeks and buy tea and samples of their fantastic biscuits. The ginger snaps are very popular not only by myself but all family and friends. I recently ordered 4 tea and biscuit Christmas packs on line; they arrived speedily, but unfortunately one of the boxes was crushed, which meant I could not gift it. I have arranged for my regular salesman to replace this on his next visit.”
Hi there,
Thank you for your lovely review! We're thrilled to hear you enjoy our teas and biscuits, especially the Ginger Snaps, they're a favourite for many! We're sorry to learn about the condition of one of your Christmas packs, but it’s great that you’ve arranged a replacement with your salesperson. We appreciate your understanding and look forward to seeing you again soon!
Warm wishes,
Team Ringtons
“I bought this hamper as a birthday gift to be sent direct to a friend who lives far away from me. She's just called to say she kept taking the packs to work to share but couldn't bear to so has eaten them all herself! She said they are some of the best biscuits she's had, and she is quite the expert.
Great communication and speedy dispatch, only missing a star because it would be great to be able to add a gift message and specify a delivery date. I tried to time it right but it ended up arriving 2 days before her birthday so I had to text to say there was a parcel for her not to open and when she did it was from me! Otherwise I would definitely order again”
Hi Georgina,
Thank you for the lovely review! We’re thrilled the biscuits were a hit and that the dispatch was speedy.
I'm so sorry that you missed seeing the gift message option, if you need help with this on your next order please contact our customer care team and they will be happy to help.
Warm regards,
Team Ringtons
“Ordered gift box for Aunty's 90th birthday
Not Rington's fault but the delivery date was confirmed then cancelled then delivered eventually after my elderly aunt had waited in
She was very pleased with the gift but she was inconvenienced by the delivery error”
Hi there,
Thank you for sharing your feedback. We’re really sorry for the delivery hiccup, sadly we have no control over Royal Mail which can be very frustrating for us and for our loyal customers. Please accept our apologies for the inconvenience caused to your Aunty. We’re glad the gift was still appreciated 😊
If there’s anything else we can do to assist, please let us know.
Kind regards,
Team Ringtons
Thank you for your review, Jean! We're delighted to hear you enjoyed the tea and that the delivery was timely. We apologise for the mix-up regarding the tea bags not arriving in boxes as advertised. Your feedback is invaluable, and we will certainly pass this onto our online department. We appreciate your understanding!
Warm regards,
Team Ringtons
Thank you for your feedback, Christine! We’re delighted to hear that everything went well with your order. Your satisfaction is our top priority, and we truly appreciate your support.
Warm wishes,
Team Ringtons
“First time ordering and very happy with high quality of products and delivery service. Will be ordering more for Christmas time . Wish there was free delivery for C’mas, that would make my day as a pensioner ❤️👏”
Thank you so much for your wonderful review, Carol! We’re so pleased to hear that you enjoyed our products and delivery service. We appreciate your feedback and can’t wait to see you again.
Warm wishes,
Team Ringtons
“Quick delivery, items are really good quality, but the size of your chocolate brazils is half of what they were last year!
I would love you to change my name, it was misspelt, typo by me. I amended but you are using the wrong name. It's Linda not Linda.”
Thank you for your thoughtful review, Linda! We're pleased to hear that you found our items to be of good quality and that your delivery was quick. We appreciate your feedback regarding the Chocolate Brazils
We’re so sorry you’re disappointed. The cost of cocoa has risen significantly, and because of this we had to rethink the product size to make sure we kept the quality, which we care deeply about, while still keeping it accessible. We chose to reduce the pack size so the chocolates remain just as you know and love them. We’ve worked hard to balance quality, value and affordability during a challenging time, and we truly appreciate your feedback and support.
Warm wishes,
Team Ringtons
“The product is fantastic as always, however the delivery experience spoilt it, not delivered on either of the 2 days it was supposed to be, then very late on the day it did arrive.”
Thank you for taking the time to share your feedback, Brian! We’re so glad to hear that you loved the product, but we're really sorry to learn about the issues with delivery. We appreciate your understanding, and your feedback helps us to make improvements.
Warm wishes,
Team Ringtons
Thank you for your great feedback, Rachel! We're so pleased to hear that you found ordering quick and easy, and that our delivery met your expectations. Your satisfaction is our priority, and we appreciate your support!
Warm wishes,
Team Ringtons
Thank you so much for your lovely review, Abigail! We're thrilled to hear that you find our Ringtons Gold Tea delicious and refreshing, and it's fantastic to know you enjoyed the Ginger Snaps and Shortbread as well! Your feedback means a lot to us! 🍵💛
Warm wishes,
Team Ringtons
English