Hi Marlene,
Thanks for the 4* review! We’re glad you found the service really good and delivery quick. If there’s anything we can do to push that final star, let us know.👍 😊
Kind regards,
Team Ringtons
Hi Nicola,
Thank you for the 4* review! We’re glad you love the tea. If anything is less than perfect please give our customer care team a call and we'll happily resolve it for you 👍 😊
Kind regards,
Team Ringtons
“I sent a biscuit hamper to a relative last year and it was very well received. This year, I ordered a range of items for delivery to my home. The quality of the products was excellent. My only negative was that the packaging could have been better to protect the contents - some of the boxes were dented on opening so I wasn't able to use them as gifts, which is what I'd intended.”
Hi Susan,
Thank you for the 4* review and for sharing your experience. We’re glad the product quality impressed you, though I’m sorry the packaging wasn’t up to our usual standards this time. We’ll look into improving protection so gifts aren’t damaged in transit.
If there’s anything else we can do or if you’d like to discuss options for future orders, please let us know.
Kind regards,
Team Ringtons
“Second order (1 delivery ) first was amazing , unfortunately the online was good but few of items missing I wanted but over all really good . Cannot beat the quality.”
Hi Denise,
Thank you for your review. We’re glad the first order impressed and you’re happy with the quality. We’re sorry some items were sold out. If we can help any further please get in touch👍 😊
Kind regards,
Team Ringtons
Hi Arlene,
Thank you for sharing your experience. Sadly our vans aren't big enough to store all our products that's why some are exclusive to the website and can only be delivered via our online service. If we can help you with anything else please get in touch 👍 😊
Kind regards,
Team Ringtons
Hi Susan,
Thank you for the lovely 4/5 review. We’re glad you found suitable gifts for family. If there’s anything more we can do to help or improve your experience, please let us know.👍 😊
Kind regards,
Team Ringtons
Hi Elizabeth,
Thank you for the lovely 4/5 review! We’re so glad the gifts boxes 🎁 exceeded your expectations, and that the ordering and delivery were efficient. If there’s anything else we can do, please let us know.👍 😊
Kind regards,
Team Ringtons
Hi Joyce,
Thank you for the great 4/5 review! We’re glad the hamper and delivery service met your expectations for a Christmas present. If there’s anything we can improve, please let us know.👍 😊
Kind regards,
Team Ringtons
“My recent order was delivered in good time but as can be seen from the photos the packaging was not in good shape. We opened two packets of biscuits and they were broken into small pieces. I am hoping the remainder of the products are not the same but as they are for Christmas presents I will have to wait and see. I am very disappointed with the courier service and will not be ordering again if this is the courier Ringtons use.
I have bought on many previous occasions from the Ringtons driver who delivers in my village, as have many of my clients, and the products have been exceptional both in taste and value for money.
Thank you for your time.
Patricia Horne”
Hi Patricia,
I’m really sorry to hear your order arrived with damaged packaging and biscuits. That’s not the experience we want for you, especially for Christmas gifts.
We’d like to make this right. Please could you contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk with your order number and confirm which items were broken? If you have photos, they would help us sort this quickly for you.
Warm regards,
Team Ringtons
Hi Elizabeth,
Thank you for sharing your feedback. Our Monty box is designed as a quick dispatch item so it gets posted in the box as seen on our website. I'm sorry if you missed the information section where it says 'Please note that the box in the image is also used as the dispatch outer.'
If you ever need help deciding which gift item would be best please contact our customer care team and they will be happy to help you 😊
Warm regards,
Team Ringtons
“The biscuits, especially the triple chocolate cookies and apple pie cookies are delicious. I do think the snowball pack is overpriced though because you only get four. Very nice to share”
Hi Jill,
Thank you for sharing your feedback. We’re glad you enjoyed the triple chocolate cookies and apple pie cookies. We’ll take your note on the snowball pack’s price into account.👍 😊
Warm regards,
Team Ringtons
“As always the products from Ringtons are lovely beautifully presented making a fantastic Xmas gift. The only thing that lets them down is their packaing of the boxes for delivery. There is no bubble wrap or any kind of protection for the hampers packed inside the larger boxes, therefore the weight of the hampers ends up crushing the boxes at the bottom, we have had to get replacements two years in a row now due to damaged hampers. Please try and use more protective packaging materials to protect your deliveries”
Hi Stephanie,
Thank you for your lovely feedback and for choosing us as a gift option. We’re glad you like the products, but we’re sorry the packaging didn’t protect the hampers this time. We’ll pass your comments to our fulfilment team to improve protective packaging for deliveries. If you’ve any damaged hampers in future, please get in touch and we’ll sort it out.😊
Warm regards,
Team Ringtons
Hi Jillian,
Thank you for your lovely review. We’re thrilled you’re happy with the quality, packaging, and prompt delivery.😊
Warm wishes,
Team Ringtons
“I bought the Monty gift box for someone for Xmas I was disappointed that the actual box containing the biscuits, was a normal cardboard box.
I won’t buy from you again”
Hi Lisa,
Sorry to hear your Monty gift box wasn’t up to your expectations in terms of packaging for Christmas. The Monty box was brought out as a quick dispatch hamper as it comes in the box showing on the website ready to post. I'm sorry if you missed seeing the note we have on the website that says 'Please note that the box in the image is also used as the dispatch outer, unless other products are purchased alongside the Monty.'
If we can help guide you in future orders please contact our customer care team on 0800 052 2440 they will be happy to help.😊
Warm wishes
Team Ringtons
Hi Elizabeth,
Thank you for the lovely 4-star review. We’re glad you’re happy with the service and the product quality. If there’s anything we can do to improve your experience further, please let us know.
Kind regards,
Team Ringtons
Hi Rita,
Thank you for the great review! We’re delighted you love our Ginger Snaps as much as we do. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
“Products previously bought are excellent. Disappointed that 2 products I wanted to try were out of stock. Cannot review chocolate gingers and chocolate liqueurs as bought for Christmas presents but both packaged well.”
Hi Anne,
Thank you for taking the time to leave your review. We’re glad to hear the products you’ve bought previously are excellent, and we’re sorry to hear two items you wanted were out of stock this time. If you’d like, we can keep you updated when items are back in stock, or suggest similar alternatives that may suit your Christmas gifting needs.
Kind regards,
Team Ringtons
Liebe Grüße,
Team Ringtons
Hi there,
Thank you for your feedback and the 4/5 rating. We’re glad you think Jellyatrics are a great idea and a fresh take on jelly babies. If there’s anything we can do to make it a 5-star experience, please let us know.
Warm wishes,
Team Ringtons
Dear Andria,
Thank you for sharing your feedback. We’re truly sorry to see the a 4 star review instead of our normal 5 stars.
Please contact our Customer Care team at Tel: 0800 052 2440 or email tea@ringtons.co.uk, and we’ll be happy to resolve any issues for you.
Warm wishes,
Team Ringtons
Hi Joan,
We’re thrilled to hear you’re happy with your purchase and the quick delivery. Thank you for your kind feedback. 😊
Kind regards,
Team Ringtons
English