Hi Jacqueline,
Thank you for your kind words. We’re thrilled you love our biscuits and the tea! If you have any other feedback or requests, we’d love to hear from you. 😊
Warm wishes,
Team Ringtons
Hi Chris,
Thank you for the lovely review! We’re glad the gift boxes were ideal for sending as a Christmas present and not too heavy to post. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Michael,
Thank you for the review! We’re glad Ringtons made a great Christmas present. If there’s anything else we can help with, just let us know.
Warm regards,
Team Ringtons
Hi Sheila,
Thank you for the lovely review! We’re glad you found the website easy to use and that you’re happy with the selection. If you need any help in the future, just let us know.
Warm regards,
Team Ringtons
“Very pleased with my order and delivery was quick 👍. I noticed the box of chocolate Brazils ( which I love) has shrunk I size but still the same price 😟”
Hi Mrs.,
Thank you for your lovely review! We’re glad you’re happy with the order and that delivery was quick. Thanks so much for getting in touch and sharing your thoughts about our Chocolate Brazil Nuts, we really appreciate it. We wanted to mention first that we care deeply about the quality of our products, and that’s something we’ll never compromise on.
Over the last couple of years, the cost of cocoa has risen significantly, and like many others, we’ve really felt the impact. Rather than change the chocolates themselves or push the price of the bigger box up too high, we made the decision to reduce the pack size and reduce the cost per box from £11.99 to £9.99. That way, the chocolates stay just as you know and love them but still remain affordable.
It wasn’t an easy choice, but we felt it was the fairest way to maintain the quality of the product while still making sure they’re accessible for our customers.
Please know we’re always working hard to balance quality, value and affordability, and we’re grateful for your understanding.
If you have any further concerns, please do get in touch with our customer care team on 0800 052 2440.
Kind regards,
Team Ringtons
“Beautiful goods.delivery and packing cannot be faulted.Only downside I was sent discount codes for 10%off non worked and recently received a discount code for free delivery to complete my order.It's coming up not valid. I do not understand why non of their discount codes do not work”
Hi there,
Thanks for your lovely message about the goods and delivery. We’re sorry the discount codes aren’t working, some of them do have an expiry date. If you’d like to contact our customer care team on 0800 052 2440 they'll be happy to look into it for you.😊
Warm regards,
Team Ringtons
“Bought the biscuits as a treat for family member. The biscuits are of excellent quality. A little on the expensive side but as a treat, worth it.
Delivery was prompt and as far as I could tell there were no broken biscuits. So well packaged and well done. Thank you.”
Hi there,
Thank you for your lovely review! We’re glad you enjoyed the biscuits and that delivery was prompt. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
“Very pleased with service as always. Best tasting tea ever! Slightly disappointed with the amount of packing paper and size of box. Such a waste. No such problems with the actual products, always great.”
Hi Diane,
Thank you for the lovely review! We’re thrilled you’re enjoying the tea and our service. We’ve noted your feedback about the packaging and will pass it on to the team.
If there’s anything else we can help with, just let us know.😊
Kind regards,
Team Ringtons
Hi Jane,
Thank you for the lovely review! We’re delighted you’re happy with the presentation of the gifts. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Carolyn,
Thanks for the review! It’s great to hear you’ve picked them up for Xmas. If you need anything else or have feedback once you’ve tried the hot chocolate, sweets, or tea, we’re here.
Warm regards,
Team Ringtons
“Quick order fulfilment as usual; products ordered as expected. But I was surprised to discover there was no ready made Christmas Cake in the catalogue.”
Hi Eric,
Thank you for the review! We’re glad the order was fulfilled quickly and everything met your expectations. We do have an iced sultana and cherry fruit cake https://www.ringtons.co.uk/products/sultana-cherry-fruit-cake if that would take your fancy 😊
😊
Warm regards,
Team Ringtons
Hi Christine,
Thanks for your review and for loving Ringtons. We’re sorry one pack arrived opened and inedible. Please get in touch with our customer care team on 0800 052 2440 so we can resolve this for you.😊
Warm regards,
Team Ringtons
Hi Claire,
Thank you for your lovely review! We’re glad you enjoyed your goodies. We’ve noted your suggestion about more gluten-free items and will pass it along to the team.
Kind regards,
Team Ringtons
Hi Margaret,
Thank you for taking the time to share your experience with us. We’re so glad to hear that you love Ringtons! However, we sincerely apologise for the condition of your box in which your order arrived. Your feedback is important to us, but good to know no items were damaged.
We truly appreciate your support and understanding.
Warm regards,
Team Ringtons
“Pleased with the quickness of delivery but i must say i am very disappointed in the size of the boxes of the brazil nuts , they used to be so much bigger”
Hi Suzanne,
We are so pleased that your order arrived quickly for you. We’re so sorry you’re disappointed in the size of the boxes this year. The cost of cocoa has risen significantly, and because of this we had to rethink the product size to make sure we kept the quality, which we care deeply about, while still keeping it accessible. We chose to reduce the pack size so the chocolates remain just as you know and love them. We’ve worked hard to balance quality, value and affordability during a challenging time, and we truly appreciate your feedback and support.
Warm wishes.
Team Ringtons
Hi Jonathan,
Thank you for your kind review! We're thrilled to hear that you're happy with our products and service so far. Your satisfaction means a lot to us, and we look forward to delighting you even more in the future!
Warm regards,
Team Ringtons
“I have a visit from Ringtons every 2 weeks and buy tea and samples of their fantastic biscuits. The ginger snaps are very popular not only by myself but all family and friends. I recently ordered 4 tea and biscuit Christmas packs on line; they arrived speedily, but unfortunately one of the boxes was crushed, which meant I could not gift it. I have arranged for my regular salesman to replace this on his next visit.”
Hi there,
Thank you for your lovely review! We're thrilled to hear you enjoy our teas and biscuits, especially the Ginger Snaps, they're a favourite for many! We're sorry to learn about the condition of one of your Christmas packs, but it’s great that you’ve arranged a replacement with your salesperson. We appreciate your understanding and look forward to seeing you again soon!
Warm wishes,
Team Ringtons
“I bought this hamper as a birthday gift to be sent direct to a friend who lives far away from me. She's just called to say she kept taking the packs to work to share but couldn't bear to so has eaten them all herself! She said they are some of the best biscuits she's had, and she is quite the expert.
Great communication and speedy dispatch, only missing a star because it would be great to be able to add a gift message and specify a delivery date. I tried to time it right but it ended up arriving 2 days before her birthday so I had to text to say there was a parcel for her not to open and when she did it was from me! Otherwise I would definitely order again”
Hi Georgina,
Thank you for the lovely review! We’re thrilled the biscuits were a hit and that the dispatch was speedy.
I'm so sorry that you missed seeing the gift message option, if you need help with this on your next order please contact our customer care team and they will be happy to help.
Warm regards,
Team Ringtons
“Ordered gift box for Aunty's 90th birthday
Not Rington's fault but the delivery date was confirmed then cancelled then delivered eventually after my elderly aunt had waited in
She was very pleased with the gift but she was inconvenienced by the delivery error”
Hi there,
Thank you for sharing your feedback. We’re really sorry for the delivery hiccup, sadly we have no control over Royal Mail which can be very frustrating for us and for our loyal customers. Please accept our apologies for the inconvenience caused to your Aunty. We’re glad the gift was still appreciated 😊
If there’s anything else we can do to assist, please let us know.
Kind regards,
Team Ringtons
Thank you for your review, Jean! We're delighted to hear you enjoyed the tea and that the delivery was timely. We apologise for the mix-up regarding the tea bags not arriving in boxes as advertised. Your feedback is invaluable, and we will certainly pass this onto our online department. We appreciate your understanding!
Warm regards,
Team Ringtons
English