“Ordered a variety of products, which arrived promptly, and so far have been delicious. I’ve given 4 rather than 5 stars, as one of the cakes was squashed into a small space around a jar of marmalade. The cake, when opened, was just a bag of crumbs , other than the top half inch of the cake. Sadly it ended up in the bin, it couldn’t be rescued. Perhaps this could be mentioned to your packing department ! It won’t stop me ordering again. The cakes and biscuits are lovely.”
Thank you for your feedback, Tracy! We're so glad you enjoyed your order and appreciate your understanding regarding the cake. We'll definitely pass your comments on to our packing department to help improve our service. We look forward to welcoming you back for more delicious treats soon! 🍰
Warm wishes,
Team Ringtons
“I’m slightly disappointed that the delivery guy threw my parcel over the side gate. It’s a gift so I’m hoping they are not damaged and broken biscuits as I could buy these at the discount store.
I like using Ringtons, their products, gifts and this is most unusual but disappointing none the less.”
Thank you for taking the time to share your feedback, Claire! We're so glad to hear that you enjoy Ringtons, though we're truly sorry to learn about the delivery experience. Your satisfaction is important to us, and we’ll certainly address this with Royal Mail. If there're any issues please do let us know!
Warm wishes,
Team Ringtons
“Luxury Hamper delivered to my mum as a gift. She loved the tea bags and cookies and is now a customer herself.
Would definitely recommend.
Free delivery for this hamper a bonus.”
Thank you so much for your lovely review, Tina! We're thrilled to hear that your mum enjoyed the Luxury Hamper and is now part of the Ringtons family. It’s fantastic to know that our tea bags and cookies are making such a positive impact! We appreciate your recommendation and are glad the free delivery was a nice touch! 😊
Warm wishes,
Team Ringtons
Thank you for your review, Maureen! We're thrilled to hear that you experienced great service and that our products met your expectations for quality.
Warm wishes,
Team Ringtons
“This is the first time that I have ordered online from Ringtons. I am delighted with all my purchases and their price. However the exception to this is the chocolate brazils which this year have reduced in box size to 200g and I thought for this size were quite expensive.”
Thank you for your thoughtful review, Anne! We're so glad to hear that you're delighted with your purchases. We appreciate your feedback regarding the Chocolate Brazils. Over the last couple of years, the cost of cocoa has risen significantly, and like many others, we’ve really felt the impact.
Warm wishes,
Team Ringtons
Hi Eileen,
We’re absolutely delighted to hear that you loved the product, it means a lot to us.
I’ve looked into your order and can confirm it was placed on Friday 3rd October and delivered on Wednesday 8th October, all within our 2–5 working day delivery window.
Thanks again for your kind words and continued support, we really appreciate it!
Warm wishes,
Team Ringtons
Thank you so much for your delightful review, Pauline! We’re thrilled to hear that you find our goodies tempting. It’s always lovely to have scrumptious treats so conveniently available. We appreciate your feedback!
Best wishes,
Team Ringtons
Thank you for your kind review, Gillian! We're pleased to hear that you loved your products and that the replacement was handled promptly. Your satisfaction is important to us, and we appreciate your understanding in this matter.
Best wishes,
Team Ringtons
Thank you for your wonderful review, Rose! We’re so pleased to hear that our Ginger Snaps have made your tea time perfect. There's nothing quite like enjoying a treat with a good cuppa. We truly appreciate your kind words!
Warm wishes,
Team Ringtons
“We ordered online because we hadn't seen our regular delivery driver for a long time! Ringtons is our tea of choice; the online delivery was quick and efficient, even though we had to pay for a delivery charge. We now know that if the driver goes missing again, we can always fall back on ordering online.”
Thank you for your kind review, Alisdair! If you ever need us to contact your salesperson in the future, please feel free to contact our Customer Care Team Tel 0800 052 2440
Warm regards,
Team Ringtons
“Ordered Christmas gifts which arrived in just a few days well packaged.
The only quibble is that one of the items I considered buying had a very short use by date”
Thank you for your thoughtful review, Janice! We’re pleased to hear that your Christmas gifts arrived quickly and in great condition. All of our gifting released for Christmas, have good best before dates on them. If you have considered purchasing a gift which we sell all year round, that potentially could have a shorter best before date on it, our Customer Care team are always happy to check details for you Tel 0800 052 2440 😊
Warm wishes,
Team Ringtons
Thank you for your great review! We’re so pleased to hear that you found our website easy to use and enjoyed the variety. It’s our aim to make the experience as delightful as possible for our customers. We hope you find your perfect brew every time!
Best wishes,
Team Ringtons
Thank you for your review and for choosing us for your friend's hamper! We're incredibly sorry to hear that your parcel hasn't been delivered yet. Please rest assured that we’re looking into the issue which has been forward onto our management team.
Warm regards,
Team Ringtons
“Disappointed this time with the website, ordered on the Friday had trouble with website , it kept jumping backwards and forwards in fact it was a nightmare, anyway placed my order but realised in my confirmation that the items I'd ordered were being sent to me instep of to my daughter in Buckinghamshire. You were closed all weekend so couldn't contact you until the Monday, where I was told the parcel had been dispached already to me. This was very disappointing and I won't use your website again. I've ended up with loads of biscuits which I didn't want or need.”
Thank you for your feedback, Margaret. We sincerely apologise for the trouble you faced with our website and any confusion with your order. We understand how frustrating it can be when things don’t go as planned.
For future reference, you can make changes to your order within 30 minutes of placing it by using the link in your confirmation email. There will be a 'edit order' button, which allows you to make any last minute changes.
Warm regards,
Team Ringtons
“Lovely present for my mum but it doesn't give U options to give messages if bought as gifts like some web sites do. They normally include a separate box to write something in. .that was disappointing .everything else was good .”
Thank you for your review, Amanda! We appreciate your feedback.
I’m very sorry you weren’t able to add a gift message on our website before placing your order.
For future reference, when purchasing one of our gift boxes, you’ll find an “Add a Gift Message” button located just below the “Add to Basket” button.
If you’re adding a selection of items to your basket and would like to include a gift message, you can simply search “gift message” in the search bar, which will take you to the same page.
Alternatively, you’re always welcome to contact us before placing your order, we’re happy to assist, or even arrange the order for you over the phone.
Warm wishes,
Team Ringtons
Thank you for your review, Louise! We’re thrilled to hear that you enjoyed our biscuits during your stay at the hotel and took the time to track them down online. Your enthusiasm means a lot to us!
Warm wishes,
Team Ringtons
Thank you for your review, Pauline! We’re delighted to hear you found our biscuits delicious and that your delivery was swift. We appreciate your feedback. 😊
Warm wishes,
Team Ringtons
Thank you for your kind review, Mark! We're delighted to hear that you found our website easy to navigate and the ordering process simple. Your feedback means a lot to us, and we're glad you had a positive experience!
Warm wishes,
Team Ringtons
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