“Always lovely products but disappointed I had to order online , we have regular delivery but not all of the items I wanted are available when the driver visits. Maybe keep some of these on the van , not sure I should have to order teabags in particular.”
Sorry to hear that some items weren’t available on delivery day. If you’d like, we can check current stock for teabags and flag them for your next delivery.
Kind regards,
Team Ringtons
“I’m a big fan of the ginger snap biscuits omg they are delicious and the best so far my granny’s used to buy me them when I was little girl and they have not changed one bit truly love them also love the marshmallow coconuts but you don’t do them anymore 🥴 but everything else is amazing 🥰”
Thank you for your lovely review, Beryl. We’re thrilled to hear you enjoyed the quality, quick delivery, and the fun of making Easter Biscuits. We appreciate your support and look forward to seeing you again.
Kind regards,
Team Ringtons
“All items (Monty box & group of teas) came well packed and arrived on time. Really good dates on the items so don't need to rush my enjoyment and can take my time. Great products and service.”
Thank you for your lovely review, Howard. We’re delighted the items arrived well packed, on time, and that you’re happy with the dates and your new teas. We appreciate your support and look forward to seeing you again.
Kind regards,
Team Ringtons
Thank you for your lovely review, Bernice. We’re delighted to hear you’ve been with us for years and that you’re happy with the quality and service.
Kind regards,
Team Ringtons
“Had Ringtons tea as a child when the company had delivery to the door.
The best tea ,I remembered and still great
So happy to have it delivered again,love the tea and all your products
Excellent taste,a regular customer again !”
Thank you for your lovely review, Steve. We’re delighted to hear the Ringtons tea brings back memories and that you’re happy to have it delivered again. We appreciate your support and look forward to seeing you as a regular customer.
Kind regards,
Team Ringtons
Thank you for your lovely review, Elizabeth. We’re thrilled you find The Monty great value and that you’re enjoying the ginger snap biscuits!
We appreciate your feedback and look forward to seeing you again soon.
Kind regards,
Team Ringtons
Thank you for your lovely review, John. We’re glad you enjoyed the service, top quality tea, fantastic value and fast delivery.
We appreciate your feedback and look forward to seeing you again soon.
Kind regards,
Team Ringtons
Thank you for your lovely review, Kathleen. We’re glad you found the website easy to use, and that you’re happy with the products and fast delivery.
We appreciate your feedback and look forward to seeing you again soon.
Kind regards,
Team Ringtons
Thank you for your lovely review, Elsie. We’re glad you enjoyed the tea, biscuits and cake and that the delivery was fast.
We appreciate your feedback and look forward to seeing you again soon.
Kind regards,
Team Ringtons
“Bought as a gift and it was very well received. Ordered on my mobile phone and could not work out how to add the personal greeting to the purchase. I know this costs extra and that would have been fine but in the end I gave up and sent a letter explaining that it was from me to the recipient. Don’t know why that bit is so difficult.”
Thank you for your lovely review, Maggie. We’re glad the gift was well received.
I can see that you spoke to a colleague who advised you with regards to the gift message issue, and you now have guidance on how to add in future :)
Kind regards,
Team Ringtons
Thank you for your wonderful review. We’re glad you were happy with the quick delivery and the quality goods.
We appreciate your support and look forward to seeing you again soon.
Kind regards,
Team Ringtons
“Super quick delivery. Cake was gorgeous. Easter chocolate well cute. I sent a little Easter gift to my parents with their favourite tea. Since moving Rington don't do the local rounds where they now live.”
Thank you for your wonderful review. We’re glad you were happy with the quick delivery and that the cake and Easter chocolate were well received. It’s lovely to hear you sent a little Easter gift to your parents, particularly as they're no longer in a doorstep delivery area. We appreciate your support and hope to see you again soon.
Kind regards,
Team Ringtons
“I have no problems with Ringtons, unfortunately Parcel Force failed to deliver my parcel twice so I cancelled my order and got a refund. Because of Parcel Forces failure to deliver my parcel then I am afraid I won't order anything else from Ringtons which is a shame because I love your goods.”
Thank you for taking the time to let us know, and we’re very sorry to hear about your experience.
We completely understand your frustration, and we’d like to sincerely apologise for the inconvenience caused by Parcel Force failing to deliver your parcel. It’s especially disappointing when something is so clearly out of our control, and we’re very sorry that it ultimately led to you cancelling your order. While we’re glad you received a refund promptly, we fully appreciate that it doesn’t make up for the let-down.
It’s particularly sad to hear that this experience has affected your confidence in ordering from us, especially as you clearly enjoy our products. Please know that your kind words about Ringtons and our goods mean a great deal to us, and we truly regret that the delivery issues overshadowed that.
Thank you again for sharing your honest feedback. We do hope that circumstances may change in the future and that we might have the chance to welcome you back again. Until then, please accept our sincere thanks and best wishes.
Thank you for your wonderful review, Margaret. We’re so glad you found ordering easy and enjoyed the refreshing taste in every cup.
We appreciate your support and look forward to welcoming you back soon.
Kind regards,
Team Ringtons
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