“Waited in all day, found a card in letterbox. We have two doorbells. One video, to my phone, didn’t hear either. So disappointed. Wanted a tea and biscuit hamper.”
Hi Judy,
Thank you for letting us know. I’m sorry to hear that you missed your salesperson, especially as this was your first visit. I’ve updated your account accordingly and asked one of our Sales Office Managers to contact you.
If there’s anything else we can assist you with in the meantime, please don’t hesitate to reach out. Tel 0800 052 2440. Thanks so much for your patience and understanding while we sort this for you.
Warm wishes
Team Ringtons
Hi Kay,
Thanks for your kind words! We’re glad you found the website easy and that you enjoy our teabags. Great to hear the gold tea and ginger snaps are nice extras for a Christmas stocking.👍 😊
Kind regards,
Team Ringtons
Hi Jane,
We are delighted you're loving your goodies! Thank you so much for taking the time to leave us such a fab review!😊
Kind regards,
Team Ringtons
“Ordered the Brazil nuts in chocolate and no doubt they will be lovely as usual. What I couldn’t believe was the shrinkflation of this year’s product versus last year. The product is significantly smaller than last year.”
Hi Lesley
We’re so sorry you’re disappointed. The cost of cocoa has risen significantly, and because of this we had to rethink the product size to make sure we kept the quality, which we care deeply about, while still keeping it accessible. We chose to reduce the pack size so the chocolates remain just as you know and love them. We’ve worked hard to balance quality, value and affordability during a challenging time, and we truly appreciate your feedback and support.
Warm wishes
Team Rington
“Best tea. (Best biscuits too unless you are so disciplined you manage not to order any). And best service. Now into my 2nd year of ordering all my tea through Ringtons.”
Hi Gillian,
Wonderful to hear you’ve been with us for two years and are enjoying both the tea and biscuits! Thanks so much for the lovely review.😊
Kind regards,
Team Ringtons
“I ordered a number of items , mostly biscuits . Ringtons biscuits are always very nice . One of the things I bought was a biscuit selection for a Christmas present , I'm sure they will go down nicely .”
Hi Derek,
Thanks for sharing your lovely review. We’re so glad you enjoy our biscuits and hope the Christmas selection is a hit!😊
Kind regards,
Team Ringtons
Hi Ann,
Thank you for the fantastic 5-star review! We’re thrilled you’re happy with the delicious goods and prompt, friendly delivery.😊
Kind regards,
Team Ringtons
“Products great but even though the package had 48hrs tracked on it. Took a week to receive it. Missed being able to give it to my sister as present, as she had returned to France before it arrived.”
Hi Dawn,
Thank you for your feedback regarding your parcel.
Your order was placed on 25/11/2025 and dispatched on 26/11/2025. The postage method selected was Royal Mail Economy, which typically allows 3–5 working days from dispatch for delivery.
I can confirm that your parcel was delivered within this timeframe. Unfortunately, this did not leave enough time for you to gift the parcel. If you would like to return the item, please contact our Customer Care Team on 0800 052 2440, and they will be happy to assist you.
Warm wishes
Team Ringtons
“It was a thank you gift for someone who came to my rescue after a fell and broke my ulna and radios in my left arm. They were very happy with the biscuit hammer. I chose the biscuit hammer for it's value and verity”
Hi H,
Thank you for your kind review. We’re glad the biscuit hammer was a thoughtful thank-you gift and that you found good value and variety. We hope you make a speedy recovery 😊
Kind regards,
Team Ringtons
“Good quality stuff. Never disappoints in flavour. Delivery is quick and free if you order a relatively small amount. Everyone I know loves the ginger biscuits!!”
Hi Angela,
We are so happy to hear you've enjoyed your goodies especially the ginger snaps! Thank you so much for leaving us such a kind review😊
Kind regards,
Team Ringtons
“I discovered Ringtons Cuppas when a friend gave me some from a gift hamper, they only drink decaf tea. This was about 2 years ago & I’m still buying them, I wouldn’t buy anything else’s. Purchasing is simple & the tea is well & safely packaged, it’s inexpensive, great quality & arrived in great time. I highly recommend Ringtons. Great service & fantastic products, thank you.”
Hi Wendy,
Thank you so much for sharing your kind words and for sticking with Ringtons for so long. We’re delighted you’re enjoying a great cuppa and that everything from ordering to packaging and delivery met your expectations.
We really appreciate your recommendation!👍 😊
Kind regards,
Team Ringtons
“Lovey selection of very high quality biscuits, bought for christmas presents, but a packet or two tasted! Only downside was the royal mail delivery was over a fence on the farm..in that awful storm...fortunately, you had wrapped the contents so well inside the box, all was well!”
Hi Julia,
We’re thrilled you’re enjoying the biscuit selection and that they’re suitable for gifts. Sorry about the rough delivery, but great to hear everything arrived safely in the end.👍 😊
Kind regards,
Team Ringtons
Hi Colin,
Thank you so much for getting in touch with Ringtons.
I’m really sorry to hear your order didn’t arrive in perfect condition, that’s certainly not the experience we want for you.
When you get a moment, would you mind sending us a few photos of the damaged items? That’ll help us look into what’s gone wrong and figure out whether it’s a packing issue with the dispatch centre or if Royal Mail have been a bit heavy-handed with your parcel. Our email address is tea@ringtons.co.uk
Once we’ve received them, we’ll make sure to get this sorted for you as quickly as possible.
Thanks again for your patience, and if there’s anything else we can help with in the meantime, just give us a shout, we’re always happy to help.
Warm regards,
Team Ringtons
Hi Jeff,
Thanks so much for the fantastic review. We're thrilled you love our ginger biscuits and that ordering and delivery were easy.
Kind regards,
Team Ringtons
English
