“My Sister was pleased with her gift but was lucky to receive it. The parcel was left at a different address and was left out all night despite there being a parcel box. Good product but, very poor delivery service and I paid extra for the delivery!!!”
Hi Paul,
Hi Paul,
I’m really sorry to hear about the delivery issue wth Royal Mail. The parcel arriving at a different address and being left out all night isn’t acceptable and it isn't what we want for our customers.
If there was anything damaged please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk and we’ll help resolve this.
Kind regards,
Team Ringtons
Kind regards,
Team Ringtons
Thank you for the 5-star review, Kim! We’re delighted the order arrived a couple of days before the promised date and that you’re happy with the service and quality of our hampers. We appreciate your support.
Kind regards,
Team Ringtons
Thank you for the 5-star review Frank! We’re delighted you were satisfied with on-time delivery, quality, and free delivery. We appreciate your recommendation and support.
Kind regards,
Team Ringtons
Thank you for the 5-star review! We're delighted you've enjoyed our Christmas hampers and the quality over the years. We appreciate your support! Thanks for choosing Ringtons.
Kind regards,
Team Ringtons
Thank you for the 5-star review! We’re glad you think our products are fantastic. We appreciate your support and are here if you need anything else.
Kind regards,
Team Ringtons
Thank you for the 5-star review! We’re glad to hear you received a quick and helpful response from our team. We appreciate your feedback and are here if you need anything else.
Kind regards,
Team Ringtons
Thank you for the 5-star review! We’re delighted your niece enjoyed the Christmas hamper and that you’re pleased with our products. We appreciate your support!
Kind regards,
Team Ringtons
Thank you for the 5-star review! We’re delighted you enjoyed the quality and taste of our products, and appreciate your kind words.
Kind regards,
Team Ringtons
Thank you for the 5-star review! We’re delighted you’re enjoying our products and that you find them good quality and affordable. We appreciate your support!
Kind regards,
Team Ringtons
Thank you for the 5-star review! We’re delighted you enjoyed our selection and that delivery to Ireland was at normal prices. We’re glad our communication met your expectations.
We look forward to welcoming you back for your next order. If you ever need anything, just let us know.
Kind regards,
Team Ringtons
“Although I have given five stars for this review I was annoyed that my parcel was sent without the gift tag in. I was unaware about this for quite a while and when they finally told me they only refunded the £1 the gift card cost. This did cause a lot of inconvenience and the person I had sent it to hadnt a clue where it had come from.It should not have taken well over a week to realise the problem”
Hi Pauline,
We're sincerely sorry that your gift message was not in your parcel. Before Christmas we proactively issued refunds and sent emails including a £5 gift voucher code to those customers who could have potentially been affected by a fault with our gift message printer. Sadly, this issue was not communicated to us before some orders were processed. As a result, some parcels were sent without messages included. We are so sorry this error has occurred this is not the experience we want for our customer especially at this time of year when gifting is so important.
If there is anything further we can assist you with, please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk.
Kind regards,
Team Ringtons
“Was easy to order unfortunately it was delivered twice while I was out when I finally opened it certain contents were abit battered but the rest was ok.”
Thank you for the 5-star review! We’re glad the ordering was easy, but we’re sorry to hear your order didn't arrive in perfect condition.
If you ever have any issues with your order please let us know so we can resolve it for you. You can contact us on 0800 052 2440 or email us at tea@ringtons.co.uk.
Warm regards,
Team Ringtons
“Was up in Northumberland for the summer holidays ,had ringtones tea and biscuits,so I thought why not get some for Christmas, absolutely delicious!!will buy again ..”
Thank you for the 5-star review, Steven! We’re delighted to hear you’re happy with the service and product. We really appreciate your recommendation.
Warm regards,
Team Ringtons
“Lovely quality and tasty biscuits and shortbread. Bought for my parents who are enjoying them along with the lovely coffee. My dad says the coffee tastes as lovely as cafetière coffee. Delivery was a day later than advised but this was down to Royal Mail and not Ringtons.”
Thank you for the 5-star review and feedback, Stephanie! We’re delighted you and your parents enjoyed the biscuits and coffee!
Warm regards,
Team Ringtons
Hi Lynn,
Thanks for sharing. We’re glad the hamper arrived on time and that your friends love it. If there’s anything else we can help with, please let us know.
Kind regards,
Team Ringtons
Thank you for the wonderful 5-star review! We’re delighted your gift was loved and delivered promptly even during the Christmas rush!
Warm regards,
Team Ringtons
English
