Hi Stan,
Thank you for the fantastic 5-star review! We’re thrilled you love Ringtons Tea and that you had excellent service. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Karen,
Thank you for the fantastic 5-star review! We’re thrilled the quality is excellent as usual. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Debra,
Thank you for the fantastic 5-star review! We’re delighted you loved the packaging and that the hamper was full of quality products. We can’t wait to have you back for your next order.
If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Lesley,
Thank you for the fantastic 5-star review! We’re thrilled you loved the ginger biscuits and that delivery was on time. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Patricia,
Thank you for the fantastic 5-star review! We’re thrilled you found everything very good as always and that delivery was quick with Royal Mail. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Joanne,
Thank you for the fantastic 5-star review! We’re delighted the gift was purchased for your parents-in-law for Christmas. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Nigel,
Thank you for the fantastic 5-star review! We’re thrilled you’re happy with the quality products and fast, efficient delivery. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Janet,
Thank you for the fantastic 5-star review! We’re thrilled you experienced excellent service and found the products lovely. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
“Perhaps my email correspondence with your enquiry dep. will explain my dissatisfaction. These automated 'survey requests' are becoming boring. Ringtone already have my comments.
Perhaps you could spend more time looking at the accuracy of your website...eg. When I enter in the box,for 'DECAFF LOOSE TEA' and you show several items included in the sub-section of the querry box, I should see DECAFF LOOSE TEA & not tea bags etc., or CLEARLY show in that section that Ringtons do not supply the said/stated variety.
Sorry that this review is a rant. I am willing to discuss my review, via email, if required.
J. H. Romer JP”
Dear Jamshed,
Thank you for taking the time to share your feedback with us. We truly appreciate your input and have noted all of your comments.
Regarding your search experience on our website, please note that all our products are tagged by keywords. When you search for “Decaf Loose Tea,” the system will display any product containing the words “Decaf,” “Tea,” and “Loose” in its description. This is designed to help customers find relevant items quickly.
The reason you were unable to find “Decaf Loose Tea” is that we have never produced this product. However, as mentioned previously, we do offer Decaf Tea in teabags and also in an Earl Grey variety.
If you would like further assistance or have additional questions, please feel free to email us at tea@ringtons.co.uk or call us on 0800 052 2440. We’ll be happy to help.
Warm regards,
Team Ringtons
Hi Linda,
Thank you for the fantastic 5-star review! We’re glad the service was excellent. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Mary,
Thank you for the fantastic 5 star review! We’re glad the site was easy to navigate and that your delivery was speedy. We hope the Christmas present brings a big smile.
If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Shirley,
Thank you for the fantastic 5 star review! We’re thrilled the item arrived quickly and that the recipient was pleased with the quality and packaging. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Keith,
Thanks so much for taking the time to get in touch! We’re thrilled you’re enjoying the best breakfast tea again. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi there,
Thanks so much for your kind words. We’re thrilled you found it easy to order, with quick, on-time delivery and well-packaged items. If you ever need anything else, just let us know. :)
Kind regards,
Team Ringtons
Hi Sharon,
Thanks so much for taking the time to get in touch! We’re thrilled you enjoyed the delivery service and products, and that they’re perfect for Christmas treats and presents. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Mary,
Thank you for the fantastic 5 star review! We’re thrilled the goods were perfect and arrived on time in perfect condition. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
“The items we received from you were very good value for money and were very well packed for transit.
10 out of 10 for quality and value for money and the delivery was in the time we were given for the delivery date. Thank you very much.”
Hi Barry,
Thank you for the fantastic 5 star review! We’re delighted the items offered good value, were well packed, and arrived on time. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
“Most of what I ordered was fine but the fruit cake I ordered (the main reason for my order) was terrible, and when I went to leave a review for it it came up 404 not found. Maybe I got the last of a bad bunch and it has been discontinued but it was very disappointing”
Hi There,
We’re really sorry to hear that the Sultana & Cherry Fruit Cake didn’t meet your expectations and that’s never the experience we want for our customers.
Just to let you know, this was a limited-edition item created especially for the festive season, and it has now sold out.
Regarding the issue with leaving a review, I appreciate you letting us know about the 404 error. I’ll make sure this is passed on to our technical team so they can investigate.
We truly value all feedback, whether it’s positive or constructive, as it helps us improve and serve you better.
Kind regards,
Team Ringtons
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