“Grew up and went to school with members of the Smith family.So pleased that the firm is still going.Great service, very quick delivery and just the BEST ginger biscuits in the world.They have seen me through chemo nausea and are now a daily early morning habit.”
Hi Margaret,
What a lovely review to read, thank you! 💛
It means so much to hear from someone with such a long connection to the Smith family, and we're delighted that you've seen the business continue to thrive over the years.
We're thrilled our service and speedy delivery hit the spot, but hearing that our ginger biscuits have become part of your daily routine is the greatest compliment of all. To be crowned "the BEST ginger biscuits in the world" has certainly put a big smile on our faces! 🍪😊
We're especially touched to know they've provided a little comfort during such a challenging time. Stories like yours remind us why we're so passionate about providing quality products that our customers can rely on, day after day.
Thank you for your continued support, and here's to many more mornings with ginger biscuits and a good cuppa! ☕🍪✨
Best wishes,
The Customer Care Team 💛
Hi Dan,
Thank you for the fantastic review! 😊
We're delighted to hear you're enjoying our biscuits and that the tea bags are helping to make a proper brew too! 🍪☕
Providing quality products is at the heart of everything we do, so it's wonderful to know we've hit the mark. Your kind words have certainly brightened our day!
Thanks again for your support, and here's to many more biscuits and brews! ✨💛
Kind regards,
Team Ringtons
Hi,
Thank you for your lovely review! 💛
We're sorry to hear some of your biscuits arrived a little worse for wear. Nobody likes opening a parcel to find a biscuit crumble convention going on! 🍪😅
That said, we're delighted our Customer Services team were able to get things sorted quickly for you, so thank you for recognising the team's efforts, they'll be thrilled to read your comments. We really appreciate your understanding and support.
We hope you're now enjoying every last biscuit exactly as intended! 🍪✨
Kind regards,
Team Ringtons
Hi Gisela,
Thank you for your lovely review! 😊
We're delighted to hear that you're so happy with your purchases. It's wonderful to know that you've been enjoying your goodies and found them to be such lovely treats. 🍪☕💛
Thank you for taking the time to share your feedback. Your kind words mean a lot to us, and we're thrilled that we've been able to bring a little enjoyment your way.
We look forward to treating you again soon! ✨
The Customer Care Team 💛😊
“I grew up in Newcastle and although the water here in Cambridge isn’t ideal for tea making Instill find Ringtons makes a good cuppa. Even better when we go up to Northumberland every year on family holidays. The biscuits are delicious too i”
Hi Helen,
Thank you for your wonderful review! 😊
It's lovely to hear that, even after moving from Newcastle to Cambridge, Ringtons is still helping you enjoy a good cuppa. ☕💛 We know tea can taste a little different depending on the water, so we're especially pleased that our tea continues to hit the spot for you.
It sounds like your annual family holidays to Northumberland make that Ringtons brew taste even better, bringing back a few happy memories of home! And we're delighted to hear you're enjoying the biscuits too. 🍪✨
Thank you for taking the time to share your story and your kind feedback. We hope every cup and biscuit brings a little taste of the North wherever you are.
The Customer Care Team 💛☕🍪
Hi Susan,
Thank you for your lovely review! 😊
We're delighted to hear you're enjoying the great choice of products we have on offer. From teas and coffees to biscuits, chocolates, and cakes, there's always something special to discover! ☕🍪🍫💛
Thank you for taking the time to share your feedback. It's wonderful to know you're happy with your Ringtons experience, and we hope you continue to find plenty of favourites among our range.
The Customer Care Team ✨💛
“Sorry cant leave a review, as did not recieve my order , due to order being returned, and both Ringtons and the Delivery curiour cannot give an explanation why”
Hi Stewart,
Thank you for taking the time to leave a review, and we're very sorry that your order wasn't delivered. 😔
We completely understand how disappointing and frustrating this must have been, especially when you were looking forward to receiving your items. Unfortunately, the parcel was refused by customs and returned to us. We've investigated the matter with both the courier and our delivery partners, but regrettably no specific reason has been provided for the refusal.
We appreciate that this isn't the outcome either of us would have wanted, and we're sorry that there is no further information available to explain exactly why customs made this decision. Please be assured that we share your frustration and have exhausted all avenues to try to find an answer.
Thank you for your patience and understanding, and we hope we can provide a much better experience for you in the future. 💛
The Customer Care Team ✨
“Ordered the biscuit hamper & it didn't disappoint, the biscuits were lovely & the drinking chocolate was the best instant chocolate I've ever had. Great company to deal with, I'll definitely purchase from you again”
Hi Paula,
Thank you for your wonderful review! 😊
We're absolutely delighted to hear that the Biscuit Hamper didn't disappoint and that you enjoyed all the treats inside. 🍪💛
We're especially pleased that the Drinking Chocolate was such a hit. Being called "the best instant chocolate I've ever had" is an amazing compliment and one we're very proud of! 🍫☕
Thank you also for your kind words about our service. It's lovely to know that you found us great to deal with, and we're thrilled that you'll be ordering from us again.
We look forward to treating you to more of your favourites very soon! ✨
The Customer Care Team 💛🍪☕🍫
Hi Alison,
Thank you for your lovely review! 😊
We're delighted to hear that your order arrived quickly and in perfect condition, "all intact lol 😂" is exactly what we like to hear!
And we're thrilled that the Ginger Snaps were such a hit. 🍪💛 Their delicious ginger flavour and satisfying crunch have won over many fans, and it sounds like they've done the same for you!
Thank you for taking the time to share your feedback. We hope you enjoy every last biscuit and look forward to sending more tasty treats your way soon.
The Customer Care Team ✨🍪☕💛
“Enjoying the breakfast tea, well rounded and a lovely colour. We bought the loose leaf tea plus some tea bags which contain a lot more tea than other brands. The website is easy to navigate and the tea was well packaged. An excellent service.”
Hi there,
Thank you for your wonderful review! 😊
We're delighted to hear you're enjoying our Breakfast Tea. A well-rounded flavour and that lovely rich colour are exactly what make a great cuppa, so it's fantastic to know it's hitting the mark for you. ☕💛
It's also lovely to hear that you're enjoying both the loose leaf tea and tea bags. We're pleased you've noticed the generous amount of tea in our bags, helping to deliver that full-bodied flavour in every brew.
Thank you for your kind words about our website and packaging too. We work hard to make the whole experience, from ordering to enjoying your tea, as easy and enjoyable as possible.
We really appreciate your feedback and are thrilled that you've received excellent service. Here's to many more perfect cups of tea! ✨☕
The Customer Care Team 💛
“I only ordered Ringtons because of watching Nic's kitchen and I'm glad I did. Everything I ordered both biscuits and cakes was absolutely delicious and between me and my son didn't last long, especially the sultana cookies. Christine xx”
Hi Christine,
Thank you for such a lovely review! 😊
We're delighted to hear that Nic's Kitchen inspired you to give Ringtons a try, and even more delighted that you're glad you did! 🍪🍰💛
It sounds like the biscuits and cakes were a real hit in your house. The fact that they didn't last long between you and your son is always a great sign! 😄 And we're not surprised to hear the Sultana Cookies disappeared quickly, they're incredibly moreish and a firm favourite with many of our customers.
Thank you for taking the time to share your feedback. We hope you've discovered some new favourites and look forward to treating you and your son to more delicious goodies very soon!
The Customer Care Team 💛✨🍪🍰
“Easy to order. Enjoying working our way through the biscuits. Very nice and tasty. Only one downside, my chocolate mallows were quashed! Still enjoyed them, but would have liked them to be whole!”
Hi Dawn,
Thank you for your lovely review! 😊
We're delighted to hear that you found the website easy to use and that you're enjoying working your way through the biscuits. 🍪💛 It's wonderful to know they're proving to be so tasty!
We're sorry to hear that your Chocolate Mallows arrived a little squashed. While we're pleased that they still tasted delicious, we completely understand that you'd have preferred them to arrive looking as good as they taste. Thank you for bringing this to our attention.
We really appreciate your feedback and are so pleased that, despite the mallow mishap, you're enjoying your treats. Happy biscuit tasting, and we hope you discover plenty of favourites along the way! 😊✨
The Customer Care Team 💛🍪
“First packet of the sugar free biscuits were soft, this is the third one we have had lately. We have been customers for over 30 years, but lately the service has been very bad,no doorstep deliveries.”
Hi Janet,
I’m sorry to hear the first packet was soft and that you’ve been unhappy with the service recently, especially after so many years with us. This isn’t the experience we want.
Please contact our customer care team so we can look into your order and assist further.
Kind regards,
Team Ringtons
Hi Helen,
Thank you for your lovely review! We're delighted you enjoyed the cakes and biscuits and that the delivery was quick.🍰🍪💛
We appreciate you taking the time to share your feedback.
Warm regards,
The Customer Care Team
Hi Susan,
Thank you for your lovely review! 😊
We're delighted to hear that you're enjoying everything you buy from us. And we have to agree, our Hand Baked Ginger Snaps really are something special! 🍪💛
It's wonderful to know they've earned the title of "the best" in your eyes. They're a firm favourite with so many of our customers, and it's easy to see why with that perfect crunch and delicious ginger kick.
Thank you for your continued support and for taking the time to share your feedback. We hope you continue to enjoy all your Ringtons favourites! ☕🍪✨
Kind regards,
Team Ringtons
“Really lovely moist carrot cake. I tried the new rhubarb biscuits but wasn’t keen on the taste but my husband loved them. My husband also loves the ginger biscuits, and the chocolate biscuits (brazil and triple chocolate) have a thick coating on them which really hits the spot for both of us. I also like the sugar free biscuits which have a nice taste and crunch to them. Would definitely recommend all.”
Hi Gail,
Thank you for such a wonderful review! 😊
We're delighted to hear how much you and your husband are enjoying your Ringtons favourites. Our Carrot Cake certainly sounds like it hit the spot, and we're so pleased you found it lovely and moist. 🥕🍰💛
It's also great to hear your husband enjoyed the new Rhubarb Biscuits, even if they weren't quite to your taste. That's the beauty of having plenty of treats to choose from, there's something for everyone! 🍪😊
We're thrilled that the Ginger Biscuits, Chocolate Brazil Nut Biscuits, and Triple Chocolate Biscuits are proving so popular in your home. Those generous chocolate coatings are definitely designed to satisfy a chocolate craving! 🍫✨ And it's lovely to know you're enjoying the Sugar Free Biscuits too, with their delicious crunch and flavour.
Thank you for your kind recommendation and for taking the time to share such detailed feedback. We hope you both continue to enjoy many more tea-time treats together! ☕🍪💛
The Customer Care Team ✨
Hi Gloria,
Thank you for your wonderful review! 😊
We're delighted to hear that you're enjoying our products and that everything arrives in excellent condition. That's exactly the experience we aim to provide, from carefully packing your order to making sure every treat tastes as good as it should! 📦🍪☕💛
It's also lovely to hear that you find our prices good value. Knowing you're planning to buy again soon is the biggest compliment we could receive!
Thank you for your support and for taking the time to share your feedback. We look forward to treating you again very soon. ✨
The Customer Care Team 💛😊
