Hi Marlene,
Thank you for getting in touch. I’m really sorry to hear your hampers didn’t arrive as quickly as you were hoping.
I’ve checked your order and can see it was placed at 21:30 on Sunday, 21st December with our express delivery option (next-day wasn’t available at that time). Your parcel was dispatched on the 22nd and delivered at 10:30am on the 24th, which is within the expected timeframe for the busy festive period.
I completely understand how important timely delivery is, and I’m sorry if this fell short of your expectations.
If there’s anything else I can do to help, please let me know.
Kind regards,
Team Ringtons
“Not only are their products second to none, their customer service is excellent. The very small issue I had was dealt speedily, with respect and they couldn’t have done enough for me. So, thank-you Ringtons, keep up the good work.”
Thank you so much for your lovely review! We’re thrilled to hear you were satisfied with both our products and our customer service, and that the issue was resolved swiftly and respectfully. We couldn't ask for a better review. ☺️
Kind regards,
Team Ringtons
Thank you so much for your lovely review, Jennifer! We're delighted to hear everything was excellent and that everyone enjoyed their gifts. Wishing you a very happy New Year too! 🎉
Kind regards,
Team Ringtons
Thank you so much for your lovely review, Monica! We’re delighted you’re happy with your goodies 😊 We look forward to your next order.
Kind regards,
Team Ringtons
“Ordered late evening just before Xmas Eve and it arrived following morning I bought a hamper and it was so beautiful and well presented I ordered a second one
Excellent”
Thank you so much for your lovely review, Kerry! We’re thrilled the hamper looked beautiful and arrived promptly. It’s wonderful to hear you’ve ordered a second one.
Kind regards,
Team Ringtons
“First time purchase as a Christmas gift for a family member, whilst the delivery was absolutely superb concerning the time of year, the ordering process wasn't particularly perspicuous. Contacting the company following orders is also extremely difficult and I still haven't had any response to any of my queries. I doubt I will reorder in the future.”
Hi Peter,
Thank you for sharing your feedback. We’re so glad the delivery was punctual.
We're so sorry that you didn't receive our email that was sent on 22nd December, I'm wondering if it has gone into your junk folder. If you need further assistance please contact our customer care team on 0800 052 2440 they will be happy to help
Warm regards,
Team Ringtons
“My first time ordering online was so easy, I could find everything I wanted, and quite a few more things too! Everything was delivered straight to my door in super quick time and very well package too so nothing was broken! I’m a long standing customer of Ringtons so I already know how deliciously scrumptious the products are and I won’t buy my tea any where else.”
Thank you for your lovely review, Kathleen! We're delighted online ordering was easy and delivery was quick and efficient. We're thrilled to have you as a long-standing customer. Thank you for your continued support.
Kind regards,
Team Ringtons
“I love chocolate Brazil nuts but have had difficulty getting them locally. I looked online but had never heard of Ringtons. Reviews were good so I ordered chocolate brazils & Turkish delight. Both were delicious. They arrived promptly so will definitely order from Ringtons again .”
Thank you so much for your lovely review, Jacky! We're thrilled you enjoyed the chocolate Brazil nuts and Turkish delight! We look forward to your next order.
Kind regards,
Team Ringtons
“I mixed up my delivery and your ladies were so understandable and they sorted
out my problem straight away. Many thanks and I'll be ordering your delicious
biscuits very soon.
HAPPY NEW YEAR TO ALL AT RINGTONS”
Thank you so much for your lovely review, Dawn! We’re glad our team could sort everything out for you and that you’ll be ordering our biscuits again soon. Happy New Year to you as well.☺️
Kind regards,
Team Ringtons
Thank you so much for your lovely review, Carol! We’re delighted the Luxury Gold gift box arrived in time for Christmas and that your mum and dad loved the surprise!
Kind regards,
Team Ringtons
Thank you so much for your lovely review, Lilian! We’re thrilled your sister enjoys our products and that Ringtons has a place in your family history. ☺️
Kind regards,
Team Ringtons
“First time buyer and very impressed with all aspects of this purchase. The tea is delicious and refreshing, delivery prompt and good packaging. Thank you. I will order again.”
Thank you so much for your lovely review. We’re thrilled you enjoyed the tea, and that delivery and packaging met your expectations. We look forward to your next order.
Kind regards,
Team Ringtons
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