“I order from Ringtons every month. I regularly order coffee and biscuits for my family, plus lots of Christmas presents from their splendid gift range. The quality of their products really is second to none, and their customer service is excellent. I really can't fault them.”
Hi Ruth,
Thank you for the fantastic 5-star review! We’re delighted you regularly order coffee and biscuits for your family and enjoy our Christmas gift range. It’s great to hear you’re happy with the quality and our customer service. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Elizabeth,
Thank you for the lovely 4-star review. We’re glad you’re happy with the service and the product quality. If there’s anything we can do to improve your experience further, please let us know.
Kind regards,
Team Ringtons
Hi Linda,
Thank you for the fantastic 5-star review! We’re pleased to hear your order is a Christmas present for two people and that you’re confident they’ll enjoy it. If you need anything else, just let us know.
Kind regards,
Team Ringtons
“Since the products purchased are Christmas gifts I am unable to comment on their quality.
My score is based on how the products were delivered which was not satisfactory.
I received notification from Royal Mail that they would be delivered on a specific day. This did not happen and I received no further communication from them, as to when the products would arrive. By chance, when I went to put rubbish in my main refuge bin, I discovered the parcel from Ringtons. Given that the products ordered were edible, I was appalled that they were left in a dirty refuge bin.”
Dear reviewer,
We’re very sorry to hear about the delivery issue and that the parcel was left in a rubbish bin. To avoid this happening again please make sure to alert Royal Mail of your leaving instructions once out for dispatch with them. We totally understand if you would like to return the items, please contact our Customer Care Team 0800 052 2440 to help.
Warm regards,
Team Ringtons
Hi Stan,
Thank you for the fantastic 5-star review! We’re thrilled you love Ringtons Tea and that you had excellent service. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Karen,
Thank you for the fantastic 5-star review! We’re thrilled the quality is excellent as usual. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Debra,
Thank you for the fantastic 5-star review! We’re delighted you loved the packaging and that the hamper was full of quality products. We can’t wait to have you back for your next order.
If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Lesley,
Thank you for the fantastic 5-star review! We’re thrilled you loved the ginger biscuits and that delivery was on time. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Patricia,
Thank you for the fantastic 5-star review! We’re thrilled you found everything very good as always and that delivery was quick with Royal Mail. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Joanne,
Thank you for the fantastic 5-star review! We’re delighted the gift was purchased for your parents-in-law for Christmas. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Nigel,
Thank you for the fantastic 5-star review! We’re thrilled you’re happy with the quality products and fast, efficient delivery. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Janet,
Thank you for the fantastic 5-star review! We’re thrilled you experienced excellent service and found the products lovely. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
“Perhaps my email correspondence with your enquiry dep. will explain my dissatisfaction. These automated 'survey requests' are becoming boring. Ringtone already have my comments.
Perhaps you could spend more time looking at the accuracy of your website...eg. When I enter in the box,for 'DECAFF LOOSE TEA' and you show several items included in the sub-section of the querry box, I should see DECAFF LOOSE TEA & not tea bags etc., or CLEARLY show in that section that Ringtons do not supply the said/stated variety.
Sorry that this review is a rant. I am willing to discuss my review, via email, if required.
J. H. Romer JP”
Dear Jamshed,
Thank you for taking the time to share your feedback with us. We truly appreciate your input and have noted all of your comments.
Regarding your search experience on our website, please note that all our products are tagged by keywords. When you search for “Decaf Loose Tea,” the system will display any product containing the words “Decaf,” “Tea,” and “Loose” in its description. This is designed to help customers find relevant items quickly.
The reason you were unable to find “Decaf Loose Tea” is that we have never produced this product. However, as mentioned previously, we do offer Decaf Tea in teabags and also in an Earl Grey variety.
If you would like further assistance or have additional questions, please feel free to email us at tea@ringtons.co.uk or call us on 0800 052 2440. We’ll be happy to help.
Warm regards,
Team Ringtons
Hi Linda,
Thank you for the fantastic 5-star review! We’re glad the service was excellent. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Mary,
Thank you for the fantastic 5 star review! We’re glad the site was easy to navigate and that your delivery was speedy. We hope the Christmas present brings a big smile.
If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Shirley,
Thank you for the fantastic 5 star review! We’re thrilled the item arrived quickly and that the recipient was pleased with the quality and packaging. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Keith,
Thanks so much for taking the time to get in touch! We’re thrilled you’re enjoying the best breakfast tea again. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi there,
Thanks so much for your kind words. We’re thrilled you found it easy to order, with quick, on-time delivery and well-packaged items. If you ever need anything else, just let us know. :)
Kind regards,
Team Ringtons
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