Login
Start Free Trial Are you a business? Click Here

Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
Arrived on time. All good :)
Helpful Report
Posted 8 years ago
They had what I wanted, few places sold the item. It arrived in good time and was kept informed of expected delivery. Excellent service.
Helpful Report
Posted 8 years ago
Order placed, advised next working day from website. Now advised twelve days later, twelve days after my money was taken. Don't bother saving yourself a couple of quid nor going to smaller company for ethical reasons, pay a bit more and go to a big company, a faceless unethical one like Amazon that at least will deliver like it promises.
Helpful Report
Posted 8 years ago
Sometimes mistakes can happen and sometimes circumstances change causing delays. In this case a supplier told us delivery day that was altered due to a container delayed at sea. This is something beyond our control. We kept the customer fully informed. I am unsure what this customer means by saying they are ethical and then following it up with an unfair review advertising another company. I do not think the custimer understands what ethical means. Once again we are sorry that there was delay beyond our control, but I believe we did the right thing by keeping the customer fully informed.
Posted 8 years ago
Yamaha p115blk digital piano..excellent service .quick delivery and price the best I could find..well pleased.would definately use again. HIGHLY RECOMMENDED!
Helpful Report
Posted 8 years ago
I purchased a Yamaha Piano but one of the keys was stuck. They swapped it out immediately with a replacement.
Helpful Report
Posted 8 years ago
These people cannot set up a banjo properly. I specifically ordered my banjo from Rimmers with a low action. When it was delivered it was obvious that it hardly been touched as it had an action that was sky high and the intonation was out as well. On complaining I was told that it had been set up in one of their offices by a 2 people- one who played the banjo. Just because he played the banjo doesn't mean he has the skills to set one up properly. That was certainly the case with myself. Very amateurish.
Helpful Report
Posted 8 years ago
We are very sorry this customer is not happy but his statement is untrue. We have highly trained staff, some of which are luthiers and are trained to set up instruments. This item was checked by many people and also confirmed by the manufacturer to be void of defects and set up correctly. The customer was offered a full refund if he decided to return the product within 14 days. The customer (without informing us) decided to pay £50.00 elsewhere to have an additional set up and then asked us to pay the fee. He said he would give us negative reviews if we didn't pay him. We decided it was unreasonable of this customer make such demands when we had offered a full refund and we hadn't agreed to this unecessary work.
Posted 8 years ago
""Disappointed with delivery speed. Suggest they remove their next day promise as it's as watertight as a seive and as misleading as the old testament
Helpful Report
Posted 8 years ago
We have next day delivery on most items. On this order however it did say 7 days so this feedback is unfair.
Posted 8 years ago
I ordered a guitar and it was delivered on the day I was given. Being New to this type of buying on line I was impressed. Should I need anything in the future I would.buy from Rimmers.
Helpful Report
Posted 8 years ago
The price was very good but the delivery was unacceptable. I specifically asked for the instrument to be delivered on a Saturday, my request was ignored and they arranged delivery for a weekday... not good enough
Helpful Report
Posted 8 years ago
Everything...excelent services
Helpful Report
Posted 8 years ago
Bought a Yamaha P115 electronic piano from Rimmers Music. Fantastic customer service, coupled with the best prices I could find. Highly recommended.
Helpful Report
Posted 8 years ago
Excellent company - pulled out all the stops to deliver an outstanding 'bundle' (Casio CTK6200) at an outstanding price and with outstanding customer service! Highly recommend!!
Helpful Report
Posted 8 years ago
Ordered a piano from Rimmers yesterday because the website said the item would be delivered next day. Half an hour later I received an email saying it would take seven days. It is my belief that this is a scam offer designed to get people to order from you when there is no way you can keep the promise. I am very angry about this as I wanted the piano quickly. Would you care to respond, preferably by keeping your promise?
Helpful Report
Posted 8 years ago
I am very sorry you are unhappy. We did respond (as you have stated we contacted you within 30 minutes) and we have tried calling you also. We will continue to email and call until we get hold of you again to completely resolve you issue. Sometimes mistakes can happen. The fact we have let you know within 30 minutes is actually excellent service after a human error. Kindest regards.
Posted 8 years ago
I found the staff very friendly throughout the whole transaction and all queries where handled in a professional manner.
Helpful Report
Posted 8 years ago
Great product at a good price. Quick delivery.
Helpful Report
Posted 8 years ago
the bk-3 is very nice to play, dose job perfecley. to much button pressing,i think it should have a turn wheel. did not get any proof off 5years warrenty. yours JOHN HARTLEY.
Helpful Report
Posted 8 years ago
Got a great violin case at a good price. It arrived very quickly too.
Helpful Report
Posted 8 years ago
Got exactly the harmonica I looked for with easy ordering and really good delivery. I'll be placing more orders soon.
Helpful Report
Posted 8 years ago
Great service, great value for money
Helpful Report
Posted 8 years ago
excellent service, delivery on time ,very helpful staff throughout, would certainly use again.
Helpful Report
Posted 8 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews