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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
Excellent service. Prompt delivery. Good price
Helpful Report
Posted 8 years ago
I saw a great guitar pack online and it was incredibly cheap based upon other sites. I contacted them live online and the lady was very helpful and confirmed the deal was correct! I ordered later the same day which was last Saturday. The pack was very well packaged and in perfect condition when it arrived today (Tuesday). I am very happy indeed with the pack that I brought, the service and the company itself. I would highly recommend buying from this company.
Helpful Report
Posted 8 years ago
We bought a second hand flute, it was delivered promptly and it's in very good condition. Hardly any signs of wear on either flute or case. Thank you!
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Posted 8 years ago
It only took a while to land to me
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Posted 8 years ago
Good service. Fast delivery. Cheap product
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Posted 8 years ago
Best price on the internet and a lightning delivery speed. 10/10
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Posted 8 years ago
Just bought a dgx660 online. The transaction was smooth and easy to do. Arrived a few days later. Customer service has always been great from rimmers staff and items can be shipped to my local store to demo before I buy, which is really good. The only negative I would say (in my experience) is about the quality of the free extras (or accessories) that come with keyboards/ pianos, (i.e. The free headphones and foot switches are of low quality and I'm not sure if this shows Rimmers in the best light). For example, when my dgx660 arrived recently the headphones were broken, but rather than contact the store to complain, I just threw them in the bin as they aren't worth anything and I certainly would use them with my keyboards. I'd rather pay a few extra £s in a package sale for slightly higher spec accessories.
Helpful Report
Posted 8 years ago
Rimmers boasts next day delivery yet 2 weeks after my order is yet to receive it, despite being told it was dispatched and money taken from my account. After 2 separate online chats with staff members I was finally told their supplier in the Netherlands didn't get the order. The whole process was handled very poorly.
Helpful Report
Posted 8 years ago
We are very sorry our supplier had longer delays than we were originally told. We kept the customer fully informed by email and on the order lig in details.
Posted 8 years ago
Dealing with Rimmers on line was very easy,the keyboard arrived on time and undamaged.
Helpful Report
Posted 8 years ago
Excellent service from start to finish, couldn't be better!!!
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Posted 8 years ago
Great price and delivered when they said they would
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Posted 8 years ago
My order arrived very quickly and although was missing a pedal, Rimmers were great at sending one on straight away with no quibbles
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Posted 8 years ago
Fantastic price and delivered on the date requested. Can't beat that.
Helpful Report
Posted 8 years ago
The delivery company made an error, which was out of Rimmer's control, but they chased the information, and gave great feedback, so we knew what was going on. When there was any ambiguity, they sent another one which arrived the next day, and it was perfect as advertised. Overall they were very helpful and we are happy with the product.
Helpful Report
Posted 8 years ago
Whilst we are happy with the product when it finally came,we are disappointed with the delay and the lack of concern by customer services, not sure if we would the website again.
Helpful Report
Posted 8 years ago
We are sorry this item was delayed. We kept the customer fully informed and we care about all our customers. Saying we had a lack of concern is simply not true.
Posted 8 years ago
The product was as described and good value for money
Helpful Report
Posted 8 years ago
On purchasing the item online on a Sunday it stated next day delivery. On calling Rimmers music on Thursday (4 days later) they guaranteed delivery on Saturday (in 2 more days). Saturday came and no delivery was made. I called again to be told that the item wasn't even in stock! I could either wait till the following week sometime, with no date given, or get a full refund. I opted for a refund as needed the item as a gift for the next day! The only reason for not rating Rimmers music as 'Very Poor' is due to the lady in customer services who dealt with the refund quickly and apologetically.
Helpful Report
Posted 8 years ago
This feedback is not true the customer has not read the details correctly. Many items we can deliver next day and we advertise this fact. Some items ae postal items and some items take longer to deliver or need ordering in. On this order it clearly stated it would take 7 days to deliver, it was also repeated on the customers order setails and emailed also. We could not make it any clearer that this order would take 7 days to arrive. This person has not read the order or details on the item and made a mistake. This feedback is unfair and should be removed.
Posted 8 years ago
Easy to order and good to have a choice of delivery slots. I'm very happy with my new bass.
Helpful Report
Posted 8 years ago
Can't believe how passionate my daughter has become about music. After owning the piano for just a week she was desperate to begin lessons and is now doing great with her progress
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Posted 8 years ago
Excellent customer care for an internet & phone customer with prompt delivery and urgent (correct) response when the delivery went wrong. All sorted in 24hours. many thanks.
Helpful Report
Posted 8 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews