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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
Product was as described and we'll packaged. The parcel carrier however was sub-par and the external packaging arrived damaged.
Helpful Report
Posted 8 years ago
The advertised "Buy before 4 pm and get next business day delivery" was a total scam. This promise was also made on my invoice - the promise was worthless.My piano took 8 days to arrive with NO APOLOGY. Telephone calls to so called customer services resulted in evasive and unhelpful promises and emails were ignored. A letter.sent first class, to the Director of Sales went unanswered (of course). I bitterly regret ever having anything to do with Rimmers and will always do my best to put others off ever doing business with you.
Helpful Report
Posted 8 years ago
We are very sorry this item had a listing mistake. We did say it was in stock and this turned out to be incorrect. The customer was emailed of the error within 2 working hours and was given a choice to wait 7 to 10 days or cancel the order with an apology. We also spoke to the customer on the telephone. The customer opted to wait and it was delivered on day 8 as stated by the customer. The feedback is not completely accurate ie we made a mistake but we did keep excellent communication. The customer is obviously upset and venting anger via a feedback. We are sorry for the delay and error, we are not perfect but did rectify the issue very quickly with the customer agreement. The feedback is very unfair.
Posted 8 years ago
Rimmers music have put a smile on my face because their piano keyboard was far cheaper than Argos was. It had everything inside the box that I needed. The piano keyboard even arrived a day earlier than expected... luckily my plans had been cancelled and I was home to receive it.
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Posted 8 years ago
Very good communication, delivered promptly ,it's a really lovely piano, It's was well packaged. Would defiantly buy fro them again.
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Posted 8 years ago
excellent price on my new piano
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Posted 8 years ago
Fast delivery. Bought this keyboard for my daughters 12th birthday and she loves it. Great purchase.
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Posted 8 years ago
Fast delivery and cheap price.
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Posted 8 years ago
Best musical instrument shop for me. Gave me a good deal with my old one chopped in px. Good job Rimmers Music.
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Posted 8 years ago
Best offer I could find. Miles cheaper than my local shop ans has free delivery.
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Posted 8 years ago
Ordered items and came within 3 days all present and correct..great service...
Helpful Report
Posted 8 years ago
Big let down, used them before but this time they cancelled my order without telling me, talked nonsense about security, didn't help after...so
Helpful Report
Posted 8 years ago
The customer details did not match the card issuers records and therefore may have been a fraudulent order. The address and the digits on the back of the card did not match. The customer was emailed with an explanation, the order was cancelled and we telephoned the customer to explain. We have to protect our company and customers from fraud and if this customer cannot understand why an order for 600.00 was cancelled when the card security failed they need educating more about online fraud and getting details correct with the card they have. We cannot afford to take a risk losing a 600.00 product. If the card details do not match on an order of this size I do not think any Musical Instrument store would have delivered the item. This feedback should be removed as unfair.
Posted 8 years ago
Fast free delivery and cheap price, whats not to like?
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Posted 8 years ago
excellent service, quick delivery
Helpful Report
Posted 8 years ago
Ordered Electronic drum kit online. Delivery was delayed without notification or reason. Had to call to find out why, which was acceptable. Informed of delivery, but not told of the subsequent changes. I missed to attempts of delivery and after several phone calls to two different delivery companies, found out who had the kit and when it would be delivered. Having now received the kit, it is excellent, and the price purchased was unbeatable.
Rimmers Music 4 star review on 29th July 2017
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Posted 8 years ago
Would recommend and use again.
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Posted 8 years ago
Superb company for price, service and delivery. All went well and nice people on the phone.
Helpful Report
Posted 8 years ago
Item good and as ordered but when you pay extra for postage and packaging you don't expect it to come without postage paid then have to pick it up yourself from the Post Office and pay again for postage. To be fair to their Customer Service Team, one phone every call and resolved immediately.
Helpful Report
Posted 8 years ago
This feedback is very harsh. Basically the stamp came off in the post. As soon as we found out from the customer we gave the money to them. We are very sorry the stamp came off, but hopefully you can see that it was not our intention for this to happen. Some people are very unforgiving, have no empathy or understanding as in this feedback's case. We have given excellent service, its just a circumstance has happened that no one could have predicted. Very unfair feedback to only leave 2 stars, this person must have no empathy for anyone or anything.
Posted 8 years ago
I ordered a keyboard for my son and it arrived the next day with DPD at 10.00am. I called them because I was not sure which one to get. The man (I forget his name) was really helpful and explain all the differences to me. I must have been 20 minutes and he did not rush me, just helped me. Good service is hard to find these days but Rimmers Music seem to have the balance of service and price just right. I would recommend using them
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Posted 8 years ago
Recommend. Good price and fast delivery.
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Posted 8 years ago
Well cheaper than anyone else online I could find and longer guarantee. Good Company would recommend.
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Posted 8 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews