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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
I ordered a guitar for my granddaughter's birthday and because it was only 10 days away I used Rimmer's because it claimed next day delivery. After waiting a week, I received an e-mail off Rimmer's telling me the guitar was out of stock and offering me a different guitar. Reluctantly I accepted because even though my granddaughter had her heart set on a pink guitar there was no time to order from anywhere else. I expected the guitar to come the next day in time for her birthday but nothing showed up. I had to attend her birthday party with no present and had her in tears. On the following Monday I e-mailed Rimmer's to find out what was going on and was told the replacement guitar was also out of stock but they'd send me one out in about a week. Sick to the back teeth of Rimmer's continuing to disappoint me I asked for my money back. The only reason I've given you a 'poor' rating instead of 'terrible' is because at least you returned my money promptly.
Helpful Report
Posted 8 years ago
This review is not entirely true. We are sorry that the initial item was not available. The customer was informed within 4 hours of this when they placed the order which stated 7 days for delivery. The customer took a while to get back to us causing a delay with the resolution. We are sorry that we had a delay from the supplier but we did email to notify.
Posted 8 years ago
Extremely efficient service, best price for the item I required. Ordered Thursday afternoon....arrived Friday morning!
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Posted 8 years ago
Helped me decude what to get over the phone abd delivered next day. Great service.
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Posted 8 years ago
I placed my order in good faith that i would recieve my goods in good time, immediatly their was a problem with my order, the fender guitar that i ordered was not going to be available until the end of October, it was listed on their website as a stock item!, Rimmers contacted me and i chose a different guitar, and payed some more money as it was more expensive. I recieved my guitar, which was very poorly set up, i am still waiting for my guitar stand and free gig bag, i jave contacted Rimmers music on various occasions and tjeir staff are vetty polite, but they are just not getting the job done, i should have bought from my local shop, im extreamly dissapointed, after all i spent the best part of £800, clearly not a sustantial order in Rimmers musics eyes, steer clear and buy somewhere else would be my advice!!!!
Helpful Report
Posted 8 years ago
The guitar was set up perfectly (this is a personal preference aspect) and the courier split the delivery to deliver the guitar on time and the accessories the day after. We are sorry the courier messed up here but this aspect was out of our control once on route. This review is very unfair.
Posted 8 years ago
Ordered a guitar that was supposed to ship in 2-3 days, 7 days later still no sign and when I rang was told it was due in from supplier. This excuse was given for nearly 3 weeks so I ended up cancelling the order. Only contact I had was when I rang them, very poor service and I won't buy from them again.
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Posted 8 years ago
Good price, dispatched and received promptly.
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Posted 8 years ago
Not sure that happy is the right word
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Posted 8 years ago
Don't believe their website. Said in stock with next day delivery. Took approx 1 week to come and clearly wasn't in stock in the first place. Will never use them again. You have to be able to trust what a website says. The package arrived after my gig, which it was ordered for. They must improve to get any customer loyalty.
Helpful Report
Posted 8 years ago
We are very sorry for this error regarding the Roland Trigger for £58.00. We usually send this item directly from the supplier and they took a little longer than expected. We did keep the customer fully informed. Once again we are sorry this item took 5 days to deliver.
Posted 8 years ago
I ordered a digital piano online and paid. It was supposed to come in one week but they came back saying they do not have it on stock and would take 4-5 weeks to procure. My simple request - please do not post products that are not on your stock. It is misleading and waste time and efforts of everyone involved. Thank you
Helpful Report
Posted 8 years ago
We said we usually deliver this item within 7 days. This is usually true but the supplier had a delay with this item. We kept excellent communication with the customer all the way. We are sorry about the delay.
Posted 8 years ago
Very good value for money and very smooth purchase
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Posted 8 years ago
I part exchanged a Kawai ES100 for a new Kawai ES8 and dealt with Neil at the leyland store. The whole process was straightforward and the part exchange i was offered was far better than any of the other main online retailers. Neil and his team kept me informed and were very efficient throughout the whole process. I would certainly shop with Rimmers music again in the future.
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Posted 8 years ago
Pre-sales info was useful and very polite. Purchasing online was easy and efficient. Delivery was as promised. The product is as the pre-sales enquiry promised it would be - excellent.
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Posted 8 years ago
Great piano for my 5 year old to learn on. Stand a bit wobbly but fine for him. Delivery - did not come on requested date (arrived next day) but but this was not an issue for us.
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Posted 8 years ago
great shop with friendly polite staff and fast delivery, what more could you ask for?
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Posted 8 years ago
The guitar I ordered was not in stock and as Rimmer's were offering it at a substantially cheaper price than their competitors (who had recently increased the price by over £100), I thought they would either say they couldn't supply it, or tell me the new stock could only be supplied at the higher price. However, the guitar arrived a couple of days later and the original price was honoured. Needless to say I was delighted, and would definitely use them again.
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Posted 8 years ago
Easy to place order online. Delivery as promised. Very happy with product.
Helpful Report
Posted 8 years ago
Like many other stores an Item that was not available was advertised. I ordered a ukulele and was led to believe it would be delivered the next day, when it failed to arrive I contacted the store and after a member of staff checked I was informed it was not in stock at the suppliers, a fact that I had been aware of for over a month. That the website said it was available I cancelled an order with another company and now have re-ordered at an increased price..
Helpful Report
Posted 8 years ago
We have 21000 products on our website sometimes stock errors occur. We are sorry and we informed the customer by email within 2 hours of the order being placed. When they called next day we discussed options that they declined. We are sorry about the error and we are much better than 1 star considering we informed the customer about the error within 2 hours of recieving the £20.00 order.
Posted 8 years ago
Great company. I called them for advice they were really helpful and knew what they were talking about. My order arrived next day. Great job...
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Posted 8 years ago
I ordered a piano and selected next day delivery. The day after I was sent a standard email stating the piano would be delivered in 7 working days. I queried this and was told that the piano was out of stock. I was offered the opportunity to cancel the order (not practical when I have paid with a finance agreement) and after confirming I would still like to recieve the item no one even acknowledge my response. Very poor. Needless to say, I won't be ordering form Rimmers again.
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Posted 8 years ago
The Finance agreement cleared 24 hours after the order due to a background check needed by the finance company. The day we recieved the order from the finance company we had sold out with stock due within 7 days. We informed the customer all details. This feedback if very unfair.
Posted 8 years ago
Ordered a Yamaha keyboard at a very good price. Everything arrived next day. Excellent service. Would not hesitate to recommend and will use in future.
Helpful Report
Posted 8 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews