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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
Good Communication and price.
Helpful Report
Posted 8 years ago
I was able to order an item that was not in stock. I received an email to say I could get the item I ordered if i was prepared to wait 6-7 weeks, or I could get a refund. I emailed and advising I'd like a refund - no reply. I called up twice and couldn't get through and left 2 voicemails - no reply. Finally sent another email that was replied to and the refund was received. I don't think I should have had to do all chasing and don't think I should have been able to pay for and order an item that wasn't really available. Not a good experience.
Helpful Report
Posted 8 years ago
We are very sorry that this product had a longer delay than expected. The refund was actioned and an email sent straight away. Card issuers can take up to 5 working days to refund the funds back to the card so the £59.00 price paid for this item would take a few days to go back on the card. We have no control over this timescale. Once again we re sorry that we did not get this item for you a quickly as expected.
Posted 8 years ago
Goods well packaged and delivered speedily - can't ask for more.
Helpful Report
Posted 8 years ago
Good communication with tracking information sent. Best price I could find.
Helpful Report
Posted 8 years ago
All delivered on time as indicated on the website. Good.
Helpful Report
Posted 8 years ago
Product arrived on free next day delivery, very pleased with item and level of service was great.
Helpful Report
Posted 8 years ago
Flick through their listings online and you'll see lots of mistakes in the titles, descriptions and photos. Pictures of the wrong guitars, strings described as round wound when the photo shows flat, etc. This concerned me, so when placing my order for a £470 guitar I emailed to check that I'd be receiving the one in the description rather than the one in the incorrect photo. They confirmed this, and promptly sent me the wrong guitar that neither matched the photo nor the description! They seem very prompt to mail and quick to reply, but quite incompetent when it comes to maintaining the site and fulfilling orders.
Helpful Report
Posted 8 years ago
We are sorry this customer feels let down. We will check the listing as they have stated there may be errors. We have currently over 22,000 products on our website and occasionally mistakes are made. We do not make mistakes to annoy customers, they are just something that can happen from time to time as we are only human. This feedback is a little harsh considering we will offer compensation, correct the issue and have kept excellent communication with this person. We hope one day they will learn to be a little more forgiving and accept apologies and understand people can only do their best and nobody is perfect.
Posted 8 years ago
I recently purchased a Yamaha Arius digital piano for my daughter. The online process was easy to understand and the price of the bundle was excellent. Delivery was extremely quick and fre. I would definitely recommend Rimmers Music to friends and would be happy to purchase from them again.
Helpful Report
Posted 8 years ago
Web Site was easy to understand likewise the ordering process. Laura. was helpful at the pre ordering stage and Catherine expedited the keyboard when it was overdue. I would advise being more proactive in advising customers of possible delays, and to prompt suppliers before orders not shipped as promised
Helpful Report
Posted 8 years ago
Great prices, quick delivery
Helpful Report
Posted 8 years ago
Good online ordering, competitive pricing and quick delivery. Item delivered was as described and worked perfectly.
Helpful Report
Posted 8 years ago
Great product, speedy delivery. My grandson loves his new keyboard.
Helpful Report
Posted 8 years ago
I got a very speedy delivery of my Kawai ES-8 - and although on the packages it was specifically stated "Addressee Only" - the rather heavy and bulky packages were left with a neighbour!!! The Piano plays well, and I have noticed that after fall-back, the top 18 or so keys do not damp: they have permanent sostenuto - if there is a setting where I can adjust this - I will attempt to do so. Otherwise it will need to be replaced. However, apart from that small niggle, I have had great service.
Helpful Report
Posted 8 years ago
Cheap price ans delivered within 2 days. Kept me fully informed by email with tracking info, good company in my view.
Helpful Report
Posted 8 years ago
Excellent price and good, prompt delivery time.
Helpful Report
Posted 8 years ago
The ordered item (Tenor Ukulele) was out of stock at the supplier for three to four weeks but fortunately they were able to get the supplier to ship one out direct to me immediately the stock was back in.... and just in time for a gig as requested.
Helpful Report
Posted 8 years ago
They know what they are talking about here which cannot be said for other stores I could mention. I would recommended using Rimmers Music.
Helpful Report
Posted 8 years ago
Best price and bundle I could find.
Helpful Report
Posted 8 years ago
Recommended. Easy to buy from.
Helpful Report
Posted 8 years ago
Cheap price and delivered ok.
Helpful Report
Posted 8 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews