Dear Mrs Pook,
Firstly, thank you for leaving a review of our business online as this helps us to moderate and improve our service in the future.
In our line of work it is key to be as quick as possible to jobs and that's why all Rightio engineers have a minimum of 5 years experience to ensure that they can complete jobs efficiently, therefore It is brilliant to hear that our engineer was able to attend your property and have the heating back on within an hour.
Please do not hesitate to contact Rightio in the future for any repair needs that you may require.
Best Regards,
Fergal
Dear Mrs Bainbridge,
Thank you for taking time to leave a review of our business online as this helps us to moderate and improve our service in the future.
In our industry it is key to be as reactive as possible to jobs and therefore It is brilliant to hear that our engineer was able to attend your property the same day in which you rang and that they were able to fix your issue as well as providing what you consider to be exceptional service.
Please do not hesitate to contact Rightio in the future for any repair needs that you may require.
Best Regards,
Fergal
Dear Mrs Barraclough,
Firstly, thank you for leaving a review of our business online as this helps us to moderate and improve our service in the future.
In our industry it is key to be as quick as possible to jobs and therefore It is brilliant to hear that our engineer was able to attend your property the same day in which you rang and that they were able to fix your issue.
Please do not hesitate to contact Rightio in the future for any repair needs that you may require.
Best Regards,
Fergal
“Will hold back a bit to see if it has worked. It is under guarantee. Very nice patient people in office answering phone and Brian who did the Labour was extremely nice.”
Dear Mrs Hadden,
Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future.
We are glad that you found our engineer, Brian, extremely nice and that our office staff were patient on the phone with you! We hope that the work will remain sufficient but if you require any more help just simply get back in touch!
Best Wishes,
Fergal
Dear Mrs Goring,
Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future.
We are very happy that we were able to complete the job sufficiently and provide the work in which you needed.
Please do not hesitate to contact us in the future for any repair work that you may require.
Best Wishes,
Fergal
“An emergency plumber took over nine hours to turn up - not my idea of an emergency service and if you had said it would be that long when I first rang I would have used another service”
We’re so sorry to hear that you have been disappointed with our service. If you could please email customer@rightio.co.uk and provide a reference number, or the address of the property visited, the Customer Excellence department will carry out an investigation for you.
“I was very pleased with the speed it took to send an engineer to fix my boiler. He was a very pleasant and polite gentleman and did a good job. I would recommend Rightio to my friends.”
Dear Mrs Taylor,
Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future.
We are very happy that our engineer, Zakir, was prompt and was able to fix your boiler in an efficient time period. Also, it is brilliant to hear that you found the engineer pleasant and the job he completed was good as all of our engineers have 5 years minimum experience so that they can have the relevant experience to taken any issue.
Please do not hesitate to contact us in the future for any repair work that you may require and we would really appreciate you spreading the good word of Rightio so that your friends and family can have access to reliable engineers!
Best Wishes,
Fergal
Dear Mrs Bargione,
Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future.
We are very pleased that you received a rapid service from our company out of regular hours and that we were able to solve your problem. Also, thank you for recommending our service as the more people that know about Rightio, the more jobs are done the Rightio way!
Please do not hesitate to contact us in the future for any repair work that you may require.
Best Wishes,
Fergal
“The engineer was fantastic, he came on time and promptly solved the issue. He unblocked the sink very confidently and efficiently. I highly recommend the service”
Dear Mr Lacoviello,
Thank you for taking time out of your day to leave a review of our company as this really helps to moderate and improve our service in the future.
We are very pleased that the engineer that attended your job, Shane, was fantastic and that he was able to come on time to promptly solve the issue. We are also very glad that the engineer was able to unblock the sink confidently and efficiently as all of our engineers have over 5 years of experience for this reason.
Please do not hesitate to contact Rightio in the future for any repair work that you may require.
Best Regards,
Fergal
Dear Mr Atkinson,
Thank you for taking time out of your day to leave a review of our company as this really helps to moderate and improve our service in the future.
We are pleased that the service in which you received was rapid and that our helpful staff were responsive to your requests as well as being pleasant.
Best Regards,
Fergal
Dear Mr Maclean,
Thank you for taking time out of your day to leave a review of our company as this really helps to moderate and improve our service in the future.
We are pleased that the job in which you had with us was quick and efficient. Also, throughout the booking system we look to make the process as easy and simple as possible so we are pleased that the job was no fuss at all.
Please do not hesitate to contact us for any repair work that you may require in the future.
Best Regards,
Fergal
Dear Miss Omand,
Thank you for taking time out of your day to leave a review of our company as this really helps to moderate and improve our service in the future.
We are pleased that you consider our engineer as friendly and that they completed a great job for you. Also, we are happy that our office kept you updated as we are aware of how stressful times can be when you require repair work so it is great to know our office were able to assist you throughout the process.
Please do not hesitate to contact us for any repair work that you may require in the future.
Best Regards,
Fergal
Dear Miss Reeve,
Thank you for taking time out of your day to leave a review of our company as this really helps to moderate and improve our service in the future.
We are encouraged that you consider the plumber which completed the work for you as being very professional as all of our engineers have a minimum of 5 years experience in order to complete work to a high standard.
Also, we are greatly happy that you were very pleased with the work completed and would really appreciate if you consider using our company again for any repair work that you may require in the future.
Best Regards,
Fergal
“Quick, friendly service from Maria (on the phone) and Mohammed, who installed a new light fitting. Really pleased. Highly recommend and will definitely use again. Thank you!”
Dear Mrs Bailey,
Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future.
We are very happy that you consider Maria's service to be friendly over the phone and that you were really pleased with the light fitting that was installed.
Thank you for considering using our services in the future and we would really appreciate you spreading the good word of Rightio so that your friends and family can have access to reliable engineers!
Please do not hesitate to contact us in the future for any repair work that you may require.
Best Wishes,
Fergal
Dear Mrs Ashlin,
Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future.
We are very pleased that you consider our service to be really good as we aim to please all of our customers!
Please do not hesitate to contact us in the future for any repair work that you may require.
Best Wishes,
Fergal
Dear Mr Longden,
Thank you for taking time out of your day to leave a review of our company as this really helps to moderate and improve our service in the future.
We are pleased that you consider the job to have been done very well as all of our engineers have a minimum of 5 years experience in order to complete work to a high standard. We are also very pleased that you thought our engineer, Gal, was pleasant and helpful throughout your job and we will ensure that we pass your kind words on to our valued engineer!
Please do not hesitate to contact Rightio in the future for any repair work that you may require.
Best Regards,
Fergal
Dear Mrs Temple,
Thank you for taking time out of your day to leave a review of our business as this is helpful as it allows us to moderate and improve our service in the future.
We are very pleased that you consider our service to be excellent and that we were able to service your boiler the day after calling on a Sunday morning as our contact center is open 7 days-a-week for cases just like this!
Please consider contacting us for any other repair work that you may require in the future.
Best Wishes,
Fergal
Dear Mr Hart,
Thank you for taking time out of your day to leave a review of our company which really helps us to moderate and improve our service in the future.
We are pleased that you consider Mohammed's service to be great and that the electrical problems were repaired efficiently. Also, we really appreciate that you will use our company again and suggest that you take a look at our website for our Care Plans which are a cost effective way to be covered for repair work in the future.
Best Regards,
Fergal
Dear Mr Fretwell,
Thank you for taking time out of your day to leave a review of our company as this helps us to moderate and improve our service in the future.
We are very pleased our engineer done a brilliant job for you in a sort amount of time as we always aim to complete work as efficiently as possible and to a high standard; we will be sure to pass your kind words onto our engineer!
Please do not hesitate to consider contacting Rightio for any further repair work in the future.
Best Regards,
Fergal
Dear Mrs Clements,
Thank you for taking time out of your day to leave a review of our company as this helps us to moderate and improve our service in the future.
We are very pleased that you consider our plumber to be very efficient and professional as we ensure all of our engineers have a minimum of 5 years experience in order to provide customers with an informed and professional service.
Also, we very much appreciate that you will not hesitate to use us again and that you will recommend our company to everyone as the more people who use us, the more jobs that are completed the Rightio way!
Best Wishes
Fergal
Best Regards,
Fergal
