Replacement Keys Ltd Reviews

Name: Replacement Keys Ltd
Rating: 4.89

4.9 Rating 61,513 Reviews

98 %

of reviewers recommend Replacement Keys Ltd

4.9

Based on 61,513 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Replacement Keys Ltd:

We sell Replacement Keys. We offer a comprehensive Key Cutting service with the largest selection of Window Keys, Desk Keys, Locker Keys, Filing Cabinet Keys and much more.

Visit Website

Email:

contact@replacementkeys.co.uk

Location:

Unit 3, Eden Court, Leighton Buzzard
LU7 4FY

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Replacement Keys Ltd 5 star review on 19th April 2025

Robert Menghini

Replacement Keys Ltd 5 star review on 18th April 2025

Wayne Kenneth Nieto

Replacement Keys Ltd 5 star review on 11th April 2025

Anonymous

Replacement Keys Ltd 5 star review on 4th March 2025

ALAN BARBER

Replacement Keys Ltd 5 star review on 15th January 2025

Hannah Idowu

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Right keys but poorly manufactured so didn't fit the locks.”

Helpful Report

Posted 10 years ago

Hi Colin Sorry to hear the key didn't work. We have issued you a full refund. It should be on your card within 3 working days. Apologies once again. Kind Regards, Replacement Keys

Posted 10 years ago

“I had a very poor experience with Replacement Keys. I ordered 4 keys, all same code, and when they arrived they did not fit the lock. I advised them of this fact and was asked to send a photograph of the lock. This mail was not answered for two days when I was advised to return the keys for a refund. It would have been helpful to have a telephone number to call to discuss the matter with Replacement Keys but none is available. Very poor service and totally disillusioned with the company.”

Helpful Report

Posted 10 years ago

Hi Albert We are sorry that the keys didn't fit. Although rare it does happen sometimes. Usually with a photo we can identify if another key is required. We don't appear to have received any photos so the only option left is for you to return the keys. Once the keys arrive we will issue your refund straight away. We don't operate a telephone number so we can keep our costs down and provide the cheapest service. Apologies once again. Kind Regards, Replacement Keys

Posted 10 years ago

“The first key did not reach us and it now appears that insufficient postage was put on the package and we ended up having to pay an extra £1.50 charge at the post office.”

Helpful Report

Posted 10 years ago

Hi Ian We are sorry for the fee. Royal mail messed up our mail for the day your key was shipped which resulted in a fee being requested from all customers for that day. We actually shipped you a second key on the 3rd of July so you are most likely in possession of two now. Apologies once again for this.

Posted 10 years ago

“The keys didn't work and they offered no real solution other than the lock had been forced at some time. No it hadn't. Then I received this unsolicited review invitation!”

Helpful Report

Posted 10 years ago

Hi Peter We are sorry that on this occasion the key didn't work. It is most unusual for the key type you have which is why we assumed the lock has been forced. The best we can offer you is a full refund. Please email us (refunds@replacementkeys.co.uk) with your order number and we will organise a refund. Kind Regards, Replacement Keys

Posted 10 years ago

“I was annoyed to be charged postage by the post office before they would deliver my keys. I had paid for this on the order. Very slack. However good to find the right keys”

Helpful Report

Posted 10 years ago

We are really sorry about this. Royal Mail mismanaged a portion of our mail on the day you ordered and you were unfortunately affected. We have refunded the postage to your card. Apologies once again.

Posted 10 years ago

“Your website was simple to negotiate and ordering was very straightforward. My initial experience was most certainly worth 5 stars but you were let down badly by "Royal Snail" My order should have been delivered today June 3rd (exactly 7 days from ordering) but a slip of paper from the postman, received this morning, informed me that I would have to pay the grand sum of £1.53 ( £1 handling charge plus 53p underpaid postage) at the post office before my package could be released. As I had already paid for 1st class delivery at your checkout, I was just a little bit more than angry, as you may understand! A review of delivery options available to you as a company should be a top priority as the customer satisfaction factor, can make or break a company-large or small. John Norris”

Helpful Report

Posted 10 years ago

Hi John You're right. It is unacceptable. Royal Mail has caused us a lot of headaches as you can imagine. We have organised a refund of your postage to your card which should appear in the middle of next week. We are also pursuing a complaint with Royal Mail not that it will achieve anything. Thanks for your understanding in the email you sent. Kind Regards, Replacement Keys

Posted 10 years ago

“I still haven't received the key and I ordered it a week ago”

Helpful Report

Posted 10 years ago

We are really sorry about this. We have just learn't that Royal Mail mismanaged a portion of our mail on the day you ordered and you were unfortunately affected. We have organised a new set of keys to be cut and shipped first class tomorrow.

Posted 10 years ago

Replacement Keys Ltd is rated 4.9 based on 61,513 reviews