Replacement Keys Ltd Reviews

Name: Replacement Keys Ltd
Rating: 4.89

4.9 Rating 62,204 Reviews

98 %

of reviewers recommend Replacement Keys Ltd

4.9

Based on 62,204 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Replacement Keys Ltd:

We sell Replacement Keys. We offer a comprehensive Key Cutting service with the largest selection of Window Keys, Desk Keys, Locker Keys, Filing Cabinet Keys and much more.

Visit Website

Email:

contact@replacementkeys.co.uk

Location:

Unit 3, Eden Court, Leighton Buzzard
LU7 4FY

Write Your review

Tell us how Replacement Keys Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Replacement Keys Ltd 5 star review on 21st May 2025

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately 2 keys arrived but they do not work. I took them to a local key cutter who informed me that my keys have been cut on a 2D silver key and should have been on a 3D brass key. Hence they are not working.”

Helpful Report

Posted 2 weeks ago

We're sorry to hear this. We have emailed you to try nd resolve this issue for you - please do get in touch.

Posted 2 weeks ago

“Didn't arrive”

Helpful Report

Posted 2 weeks ago

Hi Liz, We're sorry to hear this. We have emailed you to try and resolve this but haven't heard back. Please so get in touch. Kind regards, Peter.

Posted 2 weeks ago

“keys did not work, right numbers but wrong keys, 840-- 866 did not fit. ( prompt response though )”

Helpful Report

Posted 1 month ago

Hi David, We're sorry to hear there is an issue with your order. We have emailed you to try and resolve this with you. Kind regards, Peter.

Posted 1 month ago

“Sent the correct number as on my garador key i wanted duplicates for but the 2 that arrived were completely different! But the same number... .”

Helpful Report

Posted 2 months ago

Hi Mary, We're sorry that you ordered the wrong key for your garage. As advised on email, please return your keys so we can issue a refund. We're sorry we couldn't help you on this occasion. Kind regards, Peter.

Posted 2 months ago

“Keys arrived quickly but were wrong and I had to wrestle it back out of the lock in a brand new door. Upon closer inspection it wasn’t cut properly and I ordered the keys using the code supplied with a brand new door and lock. No phone number to call on the site so I’ve sent an e-mail but who knows if I’ll get a refund for the three useless keys. I’ll go to a local locksmith which is what I should have done in the first place”

Helpful Report

Posted 3 months ago

Hi there, We're sorry to hear this. We have emailed you to try and resolve this issue. Please do get in touch. Kind regards, Peter.

Posted 3 months ago

“I have ordered keys. Total waste of money for me. They are of no use because they don’t fit for the locks. Though ordered with special code”

Helpful Report

Posted 3 months ago

Hi Shaheena, I'm sorry there is an issue with the keys. I couldn't find any emails from you reporting the issue. I have emailed you this morning asking for some information and images to help us identify the issue so we can resolve this for you.

Posted 3 months ago

“Got keys but unfortunately they didn't work . So trying to source another supplier”

Helpful Report

Posted 3 months ago

Hi Cliff, I'm sorry there is an issue with the key. I can't see any emails from you to tell us about the issue and the email address on your order is incorrect and being bounced back. Please can you get in touch (admin@replacementkeys.co.uk) with an image of your original key, so we can try and resolve the issue for you.

Posted 3 months ago

“Sent photo of lock with code, key sent does not fit”

Helpful Report

Posted 3 months ago

Hi Mark, We're sorry to hear this. We have emailed you to try and resolve this issue. Please respond. Kind regards, Peter.

Posted 3 months ago

“Although the replacement keys carried the same number as the original, they didn’t unlock the padlock.”

Helpful Report

Posted 3 months ago

Hi Paul, We're sorry to hear this. We have emailed you to try and resolve this issue for you. Kind regards, Peter.

Posted 3 months ago

“Still haven’t received the keys after 7 days”

Helpful Report

Posted 5 months ago

Hi Ben, According to the Royal Mail website your order has arrived. Please can you confirm. Kind regards, Peter.

Posted 4 months ago

“I ordered keys I received on time but it's not working on my door even I have perfect number”

Helpful Report

Posted 5 months ago

Hi there, We're sorry to hear this. We have emailed you to try and resolve this issue for you. Please get in touch. Kind regards, Peter.

Posted 5 months ago

“I haven't received them”

Helpful Report

Posted 6 months ago

Hi Alan, From our Royal Mail records it looks like your order arrived. Please can you confirm this with us. Kind regards, Peter.

Posted 4 months ago

“Customer service pleasant and responsive but my 2 Ultion style keys did not fit my lock and their advice to oil it was incorrect. I took the keys to a local hardware store ( who I didn’t realise did Ultion) and they needed to be smoothed in the machine as had too many jagged edges. They fit perfectly then ! If I had gone there in the first place I would have saved myself time, money and hassle.”

Helpful Report

Posted 6 months ago

Hi there, We're sorry to hear this. We are glad you got theissue resolved and your keys are now working. Kind regards, Peter.

Posted 6 months ago

“Nissan YH28. The keys you sent me did not turn in the lock. I had to take them to my local key cutter to sort them out”

Helpful Report

Posted 6 months ago

“They Cut my keys wrong so I then had to pay extortionate price to get an emergency locksmith out as I had tenants moving in and are ignoring my request for a refund and are instead sending out keys for a lock that is now redundant!”

Helpful Report

Posted 6 months ago

“Key broke immediately. Email addresses don't work. Telephone contact doesn't exist. O have no means of contacting the company except by post and that would probably be ignored.”

Helpful Report

Posted 7 months ago

Hi Nigel, We're sorry to hear there is an issue with your key. We can't find any emails from you so have just tried to reach out to you on email to see if this goes through. Please do get in touch so we can try and resolve this for you. Kind regards, Peter.

Posted 7 months ago

“it didnt arrive.”

Helpful Report

Posted 7 months ago

Hi there, We have tried to email you a few times now. Please get in touch so we can try and resolve this for you. Our email address is admin@replacementkeys.co.uk. Kind regards, Peter.

Posted 5 months ago

“Keys don’t work”

Helpful Report

Posted 8 months ago

Hi Billy, we're sorry to hear this. We emailed you to try and resolve this but haven't heard back. Please can you contact us on admin@replacementkeys.co.uk. Kind regards, Peter.

Posted 7 months ago

“Avoid! Terrible service they sent the wrong size key emailed back and forth to get a replacement sent virtually the same key again both times too wide to even get in the lock, refused to give me a refund when I'd had enough until I wrote this review, have yet to receive, wasted time and money.”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We're truly sorry that the replacement key still didn't fit your lock. We did our best to resolve the issue and want to clarify that we never refused a refund at any point. As a gesture of goodwill, we have now fully refunded your purchase. We always strive to provide the best service possible and regret that we couldn’t meet your expectations this time.

Posted 8 months ago

“Key did not work in lock”

Helpful Report

Posted 8 months ago

We are sorry to hear there is an issue with your order. We have emailed you to try and resolve this for you.

Posted 8 months ago

Replacement Keys Ltd is rated 4.9 based on 62,204 reviews